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Business Profile

Market Survey

Product ReportCard.Com, LLC

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Am a member for a while never had a problem with them til March 11th when I redeemed for my 25 dollar Amazon code,said it was processed on the 12th of march and never got it emailed to me.Sent an email on or about 19th asking for my payment No response,then again a few days later tell them I was going to report them and would just like what Im owed but again no response.Any help would be much appreciated

    Business Response

    Date: 04/05/2024

    Hello,

    The Amazon gift code has been resent; however, we have not received confirmation that the code has been received.

    Sincerely,
    The Product Report Card Team

    Customer Answer

    Date: 04/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:12/27/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company does not always credit correct amount for completed surveys. And, I have noticed now that I am close to the amount needed to be able to withdraw, once I complete a survey, there is an error so I do not get credited.

    Customer Answer

    Date: 01/04/2024

    Additionally, now that I am nearing when I could cash out, instead of instantly getting rewarded a message appears that the credit will be applied in 2-4 weeks. One more detail is that most rewards are only $0.10 even though the email invite states more. Inaccurately awarded for time and effort. 

    Business Response

    Date: 01/22/2024

    Hello,

    We have been in touch with the member and resolved all outstanding issues.

    Sincerely,
    The Product Report Card Support Team

    Customer Answer

    Date: 01/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:12/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began the process of creating an account with this company. Halfway through, they began asking questions about my children. I did not want to share information about my children online, so I simply closed out of the browser. Unfortunately, unfortunately, I continue to receive emails and have discovered they did create an account for me I do not wish to have my information in their database or to use their services. I have phoned and left messages as well as emailed them repeatedly I am not receiving any response, but would like all of my information deleted from their database, and would like confirmation of this in writing.

    Customer Answer

    Date: 12/01/2023

    After I filed my complaint, the company reached out and was very kind about resolving the issue. Thank you for your time, but there is no need to bother them any further.

  • Initial Complaint

    Date:10/26/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In regards to project #******.I took part in a paper towel testing project that was completed on 9/21/23. I had to purchase the paper towels from my local store and was promised I would be reimbursed for the amount that was paid. On my reciept that was submitted, you will see the price was $24.99 and a coupon took off $1 so I am owed 23.99.I have messaged your customer service a number of times and the response each time is this:------------------------------------------------------------------Thank you for contacting us.Please email the project manager directly at ************************ as I cannot assist you with this issue.Best Regards -----------------------------------------------------------------I have done as you said to and have messaged the manager directly on 9/28, 10/6, and 10/18. This person has not responded.I would appreciate you taking care of this and paying me what I was promised.thank you, *************************

    Customer Answer

    Date: 11/08/2023

    I have received the money owed to me.  Please delete or close this complaint.

     

    thank you.

  • Initial Complaint

    Date:08/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/25/23 I signed up on the product report card.com website to take surveys for cash. I filled out my account info and per the suggestion of the website, I completed a handful of profile questionnaires so that I would have a higher chance of getting surveys sent to me. The website stated the more you fill out the better your chances are. Later that day I got an email from the site saying my first survey was here. It stated that it would take 5 to 10 minutes and I would get $5 for completing it. I completed the survey but never got the $5 reward. I contacted the company twice and today on 8/27 I got two emails from them. One of them stated there was no way I could have completed that survey because if I had them all of my profile questionnaires would also be complete. It then stated that if I go in and fill the rest out I would get my $5. The second email also told me to go complete the other profile questionnaires and then email them and they will give me $5. I responded with screenshots of the original email that says nothing about completing more profile questionnaires, it merely states that if I complete the survey I get $5 as my first reward. I also stated that nowhere in that email does it say anything about those questionnaires whatsoever. Their website actually states that those are just a way to get more (or better) access to surveys because it provides more info about me that might make me qualify for certain surveys. Id like to have the money owed to me for my participation, which was expressly offered in their email.

    Business Response

    Date: 08/29/2023

    Hello,

    We have been in touch with the complainant and have resolved the issue.

    Sincerely,
    The Product Report Card Team

    Customer Answer

    Date: 08/29/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:08/12/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent 30+ minutes of my time on August 12, 2023 completing a survey emailed to me by product report card. After completing the survey I was given a message stating I did not qualify for the survey.

    Business Response

    Date: 08/15/2023

    Hello,

    We have been in touch with the complainant and have resolved the issue.

    Sincerely,
    The Product Report Card Support Team

    Customer Answer

    Date: 08/15/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/08/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a food/drink beverage for ****. I completed the survey and then told I was not qualified. I answered all of the questions and completed the survey. I spent twenty minutes on it. This company is engaging in scummy practices and needs to be investigated. My email associated with this company is ***********************

    Business Response

    Date: 06/26/2023

    Hello,

    We have been in touch with the complainant and resolved the issue.

    Sincerely,
    The Product Report Card Support Team

  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problems started with this company on 02/05/2023 They offer fees for taking their surveys, but once I finish a good paying survey. They set their system to reject it after I spents hours doing it. This company is getting smarter by offering more on their survey so people will agree to complete it and when they are done, they don't get paid and PRODUCT REPORTCARD benefit from this survey. The lady that answer the help phone number might be the owner of this company. She acted like nothing is going on wrong at this company. I feel like this is a major scam of 2023 and it's wrong for Product Reportcard to keed missleading people and wasting hard working people time and money. I know they have ripped me off of many dollars at this time. I know this company will be shut down in the future once the world figure out what they are doing !

    Business Response

    Date: 05/22/2023

    Hello,

    We have been in touch with the member and have resolved the issue.

    Sincerely,
    The Product Report Card Support Team

    Customer Answer

    Date: 05/22/2023

     
    Complaint: 20025127

    I am rejecting this response because:

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/07/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 1st 2023 my credit card with card.com expired and I called to get a new one but never received it. It's been over 1 month and I have left them emails and they don't have a direct person I can call. I am disabled with 2 kids and I had $ ***** in my account and really need that money. My account number is ********** and I had it for 2 years. I'm desperate and don't know what to do. I can be emailed at ********************* or contacted at **************. Hopefully you can have better luck than me. Thank you Sincerely *********************************

    Business Response

    Date: 03/15/2023

    Hello,

    This complaint was filed with the wrong company.  We are ProductReportCard.com, not Card.com.

    Sincerely,
    The Product Report Card Support Team

  • Initial Complaint

    Date:02/24/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put in my claim for $50 Amazon rewards at the end of Oct 2022 and was supposed to be rewarded the amount on Nov 15 2022. I tried emailing the company a number of times and never received a response. Today when I tried to log in to my account again, it says that my account doesn't exist at all and won't send me a new password to try and re sey it. my passwos is: styxxx12 but doesn't work. I have not got my $50 and have also lost the balance of my reward points.

    Business Response

    Date: 02/28/2023

    Hello,

    We have been in touch with ********************, who was confusing us with another survey panel.  The issue has been resolved.

    Sincerely,
    The Product Report Card Support Team

    Customer Answer

    Date: 02/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Product ReportCard.Com, LLC is NOT a BBB Accredited Business.

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