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Business Profile

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Product ReportCard.Com, LLC

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. My name is ***** ******** and I have been a member of ************************************** for at least 6 months. I enjoy the product testing and documentation more than surveys , but I try it all. As of two days ago I had $29.95. I know because I was thinking of cashing out and just quitting it forever. I was tired of filling the entire surgery to be told at end I didnt qualify so no reimbursement. Recently I had filled out out a survey that said I qualify for a drink Diary that would last seven days and could get reimbursed up to fifteen dollars , but then when I went to follow up it just has 0.00 beside it and wouldnt let me follow up. So to my point as of today when I looked at my balance instead of my $29.95 there is a balance of $21.05. I looked at it and cannot figure out where my money went. Why was my money taken? Believe you me. I worked hard for that, filling out surveys getting either 0.00 cents or 0.10 cents along the way. Please give me my money back so I can cash out forever. To spend so much time on something and then that happen. Can you imagine? Thank you for expediting this.

  • Initial Complaint

    Date:05/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/19/25 I informed Product Report Card, that I intended to redeem some of my earned points as gifts.On 1/20/25 after being unable to figure out how to do so, I contacted Product Report Card again, stating: I would like to redeem 2 $ ***** gift cards; how do I do that?Product Report Card failed to respond frustrating the process and causing delays.On 1/23/25 I contacted Product Report Card again. I asked,: Is there no way to choose my reward amount?On 1/28/25 I was forced to redeem my entire earned rewards points of $ ******; which I did Not want to do.Their website stated, that it would be in in increments of $ ***** and $ *****.Afterwards, I received an email stating: Your ProductReportCard payment request has been approved. You will receive an email with an Amazon gift code in the amount of $******That was not what their website had stated.On 1/28/25 I replied: That is NOT what I consented to.Your website specifically stated that it would be in increments of $ ***** and $ *****.On 1/28//25 Product Report Card replied: You can redeem if your balance is over $*****. You receive one gift code for your entire balance when you redeem.But that was not what their website had ********* took me a long time to earn that, I in the form that it is in its unusable to me. I expected it to be in increments of $ ***** and $ ***** Not one single $ ****** gift card.

    Business Response

    Date: 05/19/2025

    Hello,

    We have been in touch with Ms. ******* and have resolved the issue.

    Sincerely,
    The Product Report Card Support Team

  • Initial Complaint

    Date:04/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need to delete my account and data. There is no such option. Emailing for help didn't work.

    Business Response

    Date: 05/05/2025

    Hello,

    Thank you for your message.  Your account and all associated data have been completely deleted.

    Sincerely,
    The Product Report Card Team

  • Initial Complaint

    Date:04/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continues to contact me regardless of unsubscribe.

    Business Response

    Date: 04/24/2025

    Hello,

    We reached out to the complainant, but have not received a response as of yet.  In the meantime, the email address provided has been added to our global opt out list. We apologize for any inconvenience.

    Sincerely,
    The Product Report Card Team

  • Initial Complaint

    Date:07/30/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cashed in my points for a $25 Amazon gift card. I received an email on July 16 stating my gift card code would be sent within 5 business days. I have not received it as of this writing. I have emailed them two times asking about this matter and have gotten no response.

    Business Response

    Date: 07/31/2024

    Hello,

    We have been in touch with ************ and have resolved the issue.

    Sincerely,
    The Product Report Card Support Team

    Customer Answer

    Date: 08/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:06/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I redeemed for a $25 Amazon gift card from ProductReportCard on June 3rd, 2024. It was supposedly processed June 7th, 2024. I have yet to receive the gift card code. Please send at once and give me my gift code. This is extremely unprofessional and is NOT the first time you have ignored emails before, and it's clear I am not the only person you've done this to!

    Business Response

    Date: 06/28/2024

    Hello,

    We have provided ********* with the Amazon code three times over the past two weeks, but we have not received any response.  We consider the matter closed.

    Sincerely,
    The Product Report Card Team

    Customer Answer

    Date: 06/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the code and did reply to them when I first received it after my initial complaint which they unfortunately appear to have overlooked. 

    Sincerely,

    ********************** P

    Customer Answer

    Date: 06/28/2024

    **********************************

    Customer Answer

    Date: 06/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did send an email when I first received the code but sadly it would appear that they did not receive my reply. 

    Sincerely,

    **********************************

  • Initial Complaint

    Date:04/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has a few employees that are extremely rude and unprofessional. ********************* in particular has given me false information and also cant answer questions- ignores emails - then says youre harassing when I just wanted some things cleared up. They deactivated all my accounts - AskMom, Business Decision Makers, ProductReportCard and Clearvoice Surveys which is unacceptable because Ive done nothing wrong. **** at PRC isnt much better. This isnt how a business should be handling situations.

    Business Response

    Date: 05/02/2024

    Hello,

    After careful review, we have deemed that ****************** is no longer a fit for our community and have terminated her account per section 11 of *******************************************************************.

    The Product Report Card Team

    Customer Answer

    Date: 05/03/2024

     
    Complaint: 21606411

    I am rejecting this response because:
    You havent given me a good explanation as to why. I did nothing wrong and was given false information by you!!!
    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/01/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I created my since before October 17, 2020. I don't know the exact date since I deleted the email but the earliest mail from Product Report Card is from October 17, 2020. Due to dealing with real life issues, I haven't been on the site for a while. I'm not sure when was the last time, but I did cash out payment on July 14, 2022. I recently tried to log into my account again to check if I have money left over to cash out, and it said my account is not activated, which makes no sense since I have been doing surveys since at least 2020. Looking through my emails, I didn't find any emails from Product Report Card informing me that my account was being deactivated or anything. When I contacted support, they said I had to provide personal identification such as a driver's license, official tax document, or a paystub. Again, this makes no sense since I didn't have to provide ANY of that when I initially created the account so how would providing very personal information connect me to my account? This seems very scammy in their way of trying to obtain personal documents from me. I confirmed with customer support that my account still has a balance of $31.20. I would like to be able to cash out the entire $31.20 WITHOUT having to providing any personal documents since 1) I didn't have to do so when I created the account and 2) I have been using this account since at least 2020, so it's suspicious that I'm suddenly not able to log in. I would also like to have my account closed and all personal information stored deleted. I am a ********** resident.

    Business Response

    Date: 04/09/2024

    Hello,

    We have been in touch with ******************** and have resolved the issue.

    Sincerely,
    The Product Report Card Team

    Customer Answer

    Date: 04/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:03/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Am a member for a while never had a problem with them til March 11th when I redeemed for my 25 dollar Amazon code,said it was processed on the 12th of march and never got it emailed to me.Sent an email on or about 19th asking for my payment No response,then again a few days later tell them I was going to report them and would just like what Im owed but again no response.Any help would be much appreciated

    Business Response

    Date: 04/05/2024

    Hello,

    The Amazon gift code has been resent; however, we have not received confirmation that the code has been received.

    Sincerely,
    The Product Report Card Team

    Customer Answer

    Date: 04/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:12/27/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company does not always credit correct amount for completed surveys. And, I have noticed now that I am close to the amount needed to be able to withdraw, once I complete a survey, there is an error so I do not get credited.

    Customer Answer

    Date: 01/04/2024

    Additionally, now that I am nearing when I could cash out, instead of instantly getting rewarded a message appears that the credit will be applied in 2-4 weeks. One more detail is that most rewards are only $0.10 even though the email invite states more. Inaccurately awarded for time and effort. 

    Business Response

    Date: 01/22/2024

    Hello,

    We have been in touch with the member and resolved all outstanding issues.

    Sincerely,
    The Product Report Card Support Team

    Customer Answer

    Date: 01/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Product ReportCard.Com, LLC is NOT a BBB Accredited Business.

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