Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Zone Athletic Clubs has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Zone Athletic Clubs

      7150 Leetsdale Dr Denver, CO 80224-1999

    • Zone Athletic Clubs

      24060 E Orchard Rd Aurora, CO 80016-5329

    • Zone Athletic Clubs

      3300 E 1st Ave Denver, CO 80206-5810

    • ZONE Athletic Fort Collins

      2937 Council Tree Ave Fort Collins, CO 80525-9612

    Business ProfileforZone Athletic Clubs

    Fitness Center
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Zone Athletic Clubs has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Zone Athletic Clubs

        7150 Leetsdale Dr Denver, CO 80224-1999

      • Zone Athletic Clubs

        24060 E Orchard Rd Aurora, CO 80016-5329

      • Zone Athletic Clubs

        3300 E 1st Ave Denver, CO 80206-5810

      • ZONE Athletic Fort Collins

        2937 Council Tree Ave Fort Collins, CO 80525-9612

      Headquarters
      7150 Leetsdale Dr, Denver, CO 80224-1999
      BBB File Opened:
      1/3/2014
      Years in Business:
      14
      Business Started:
      7/22/2009
      Business Started Locally:
      7/22/2009
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Zone Athletic Clubs Colorado LLC
      • Zone Athletic Clubs Colorado Southlands LLC
      • TruFit Athletic Club
      Business Management
      • Mr. Greg Osborne, General Manager
      • Mr. Customer Service Manager, Manager
      • Mr. Bruce Banker, Principal
      • Ms. Sydney R, Operations Manager
      • Ms. Lindsey H, Operations Manager
      • Mr. Michael D., Managing Partner
      Contact Information

      Principal

      • Mr. Customer Service Manager, Manager
      • Mr. Bruce Banker, Principal

      Customer Contact

      • Mr. Customer Service Manager, Manager
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/23/2024

      Complaint Type:
      Order Issues
      Status:
      Unanswered
      I was a member of the ****** location under a prepaid 18 month contract for myself and my husband.They have closed their location then canceled our pre paid contracts without notification, approval or communication. They had no intention of reopening a location per their contract. They have not refunded the remaining amount and will not. Apparently this company has closed previous locations in other cities like centennial without refunding their members as well. (Was told through a personal trainer who works at another location)We have emailed and called gms from all locations and also their payment processor. Both of which kept directing to the other with no resolution. They are completely unresponsive, nor do they have any info of a main office.They are committing fraud.They clearly are shutting down and committing illegal business practices.

      Customer Reviews

      16 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tom V

      1 star

      03/07/2024

      Do not join this club. We were members at the one in ****** and it was brutal what they did to the members and staff. Staff not the management. We had 4 days notice and the staff was not told. So many folks were not reimbursed and sent to their payment company called ************. This company is also a joke and they give you run arounds. I am still hearing about the nightmares people are having trying to get back their money. Watch out folks if you belong to Zone. Dont buy into a long membership because this can happen to you. We went to 24 hour and are very happy.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.