Business Profile
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Jefferson Capital Systems, LLCHeadquarters
Complaints
This profile includes complaints for Jefferson Capital Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,174 total complaints in the last 3 years.
- 159 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with *************** and I do not have a contract with JEFFERSON CAPITAL SYST plus they did not provide me with the original application like I asked.account number: ************* amount disputed: $16,744.00
Business Response
Date: 12/29/2022
December 29, 2022
Better Business Bureau
3801 ****************, Suite 350
******, ** 80210
Re: ************************* / ID# ********
Dear BBB ************************************* appreciates the opportunity to address ************************* concerns regarding the above referenced matter. Jefferson Capital understands these matters can be stressful, and we strive to treat every person with respect and dignity. We reviewed ******************* correspondence and our file notes.
Jefferson Capital will respond directly to ******************** via U.S. mail to attempt to resolve this matter. Attached is a copy of the response sent to him.
We appreciate the service provided by the Better Business Bureau and its assistance in resolving this complaint. If we may be of further assistance, please feel free to contact us.
Sincerely,
Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt CollectorInitial Complaint
Date:12/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******* Wireless and do not have a contract with Jefferson Capital Systems, LLC. They did not provide me with the original application like I asked.Business Response
Date: 12/27/2022
December 27, 2022
Better Business Bureau
3801 ****************, Suite 350
******, ** 80210
Re: *************************** / ID# ********
Dear BBB Accreditation Team:
We appreciate the service provided by the Better Business Bureau and its assistance in forwarding this complaint to our attention. Jefferson Capital Systems, LLC understands these matters can be stressful, and we strive to treat every person with respect and dignity.
To address the complaint, Jefferson Capital will contact ******************** via **** mail and work directly with her. Attached is a copy of the response sent to *********************
Thank you for the opportunity to be of service. Please contact us with any further questions.
Sincerely,
Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt CollectorInitial Complaint
Date:12/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just checked my credit report through Experian on 12/16/2022, and found a fraudulent debt being reported by Jefferson ******* Systems. This was the first time I had ever heard of the matter. I filed a dispute with Experian on that same day. This collection agency has accused me of owing $1433.45 to ******** I have never in my life had a ******* account. After research I have found many others with the exact same story of fraudulent claims about debt they know nothing about. Many seem to also be linked to a mysterious ******* account. Trying to collect fraudulent debt, based on stolen identity, is a serious matter.Business Response
Date: 12/27/2022
December 27, 2022
Better Business Bureau
3801 ****************, Suite 350
******, ** 80210
Re: *********************** / ID# ********
Dear BBB Accreditation Team:
Jefferson Capital Systems, LLC received the above referenced correspondence sent on behalf of ************** and we reviewed our file. Our office understands these matters can be stressful, and we strive to treat every person with respect and dignity.
Jefferson Capital will contact ************** via U.S. mail and work directly with her to resolve this complaint. Attached is a copy of the response sent to ***************
We appreciate the service provided by the Better Business Bureau and its assistance in resolving this complaint. Thank you for the opportunity to be of service.
Sincerely,
Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt CollectorCustomer Answer
Date: 12/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:12/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Portfolio Recovery, nor do I don't have a contract with them. They have also failed to provide me with the original application as I have asked.Business Response
Date: 12/27/2022
December 27, 2022
Better Business Bureau
3801 ****************, Suite 350
******, ** 80210
Re: ******************************* / ID# ********
Dear BBB Accreditation Team:
We received the above-referenced correspondence sent on behalf of ******************************* and reviewed our file. Jefferson Capital Systems, LLC understands these matters can be stressful, and we strive to treat every person with respect and dignity.
Our office will contact ****************** via **** mail and work directly with her to resolve this complaint. Attached is a copy of the response sent to *******************
Jefferson Capital Systems, LLC appreciates the important service provided by the Better Business Bureau and its assistance in resolving this complaint. Thank you for the opportunity to be of service.
Sincerely,
Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt CollectorInitial Complaint
Date:12/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They put negative account activity on my credit reports without my permission please have them delete this information this is a violation of my privacy. RightBusiness Response
Date: 12/27/2022
December 27, 2022
Better Business Bureau
3801 ****************, Suite 350
******, ** 80210
Re: ***************************** / ID# ********
Dear BBB ************************************* appreciates the opportunity to address Mr. ******** concerns regarding the above referenced matter. Jefferson Capital understands these matters can be stressful, and we strive to treat every person with respect and dignity. We reviewed Mr.******** ************** and our file notes.
Jefferson Capital will respond directly to ****************** via U.S. mail to attempt to resolve this matter. Attached is a copy of the response sent to him.
We appreciate the service provided by the Better Business Bureau and its assistance in resolving this complaint. If we may be of further assistance, please feel free to contact us.
Sincerely,
Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt CollectorInitial Complaint
Date:12/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i am not reliable for this debt with ******* and do not have a contract with convergent. They did not provide me with the original application like i asked.Business Response
Date: 12/27/2022
December 27, 2022
Better Business Bureau
3801 ****************, Suite 350
******, ** 80210
Re: ************************* / ID# ********
Dear BBB Accreditation Team:
We are in receipt of your correspondence sent on behalf of the above-referenced customer.
This letter will confirm that we are responding directly to ************************* via US mail to attempt to resolve this matter. Attached is a copy of the response sent to *************************.
Thank you for the opportunity to be of service.
Sincerely,
Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt CollectorCustomer Answer
Date: 12/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:12/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In accordance with the Fair Credit Reporting Act. The list of accounts below has violated my federally protected Consumer rights to privacy and confidentiality under 15 USC ******* U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 ***********. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.Business Response
Date: 12/21/2022
December 21, 2022
Better Business Bureau
3801 ****************, Suite 350
******, ** 80210
Re: ******************************* / ID# ********
Dear BBB Accreditation Team:
We are in receipt of your correspondence sent on behalf of the above-referenced customer.
This letter will confirm that we are responding directly to ************************ via ** mail to attempt to resolve this matter. Attached is a copy of the response sent to him.
Thank you for the opportunity to be of service.
Sincerely,
Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt CollectorCustomer Answer
Date: 12/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:12/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Jefferson Capital about a debt I was not aware of. They say is from 2011. I made it clear to the guy on the phone I am on a fixed monthly income as I have a learning disability. And can not do the whole amount up front because I'm on a payment plan with a different debtor to pay something else off and I have a process. I told them I could do 40 dollar payments after he said they could do 30 starting December 31st. I tried asking for a reasonable accomodation to be able to pay at the beginning of every month starting in January and he told me 30 is too low after he said it was good! I told him I had said 40 not 30 and I asked if they would honor the discount he said he could work out some deal of 600 something etc when the notice said 512. if I made a few payments on time starting the 31st of december. He continued to try to argue nonsense when I tried agreeing to a HIGHER amount than what he suggested but on a later date. He said his supervisor wouldn't take low payments. And then tried getting telling me to get money else where that I don't have and was very demanding. My notice says to respond by 1/03/23 it is Dec 17th. The letter came yesterday Dec 16th but the notice is dated november 30th. That's over 2 weeks. I called diligently. And thought we had an agreement until you were shady.Business Response
Date: 12/21/2022
December 21, 2022
Better Business Bureau
3801 ****************, Suite 350
******, ** 80210
Re: *********************** / ID# ********
Dear BBB ************************************* appreciates the opportunity to address ****** Manors concerns regarding the above referenced matter. Jefferson Capital understands these matters can be stressful, and we strive to treat every person with respect and dignity. We reviewed Mr.****** ************** and our file notes.
Jefferson Capital will respond directly to ************** via U.S. mail to attempt to resolve this matter. Attached is a copy of the response sent to him.
We appreciate the service provided by the Better Business Bureau and its assistance in resolving this complaint. If we may be of further assistance, please feel free to contact us.
Sincerely,
Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt CollectorInitial Complaint
Date:12/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notice that I have a collection from JEFFERSON CAPITAL SYSTEM on my credit report. It says it was opened on Oct 27, 2020 for $2,403 with account number starting in XXXXX that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.Business Response
Date: 12/19/2022
December 19, 2022
Better Business Bureau
3801 ****************, Suite 350
******, ** 80210
Re: ************************* / ID# ********
Dear BBB Accreditation Team:
We received the above referenced correspondence sent on behalf of ************************* and reviewed our file. Jefferson Capital Systems, LLC understands these matters can be stressful, and we strive to treat every person with respect and dignity.
Our office will contact ************************* via U.S. mail and work directly with her to resolve this complaint. Attached is a copy of the response sent to ***************
Jefferson Capital Systems, LLC appreciates the important service provided by the Better Business Bureau and its assistance in resolving this complaint. Thank you for the opportunity to be of service.
Sincerely,
Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt CollectorInitial Complaint
Date:12/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company contacted me a year ago claiming I owe money through PayPal. They refuse to provide any evidence or documentation. The money they said i owe I NEVER had made ANY transaction of.I requested to file a dispute and fraud. They said would do so yet did not. In fact what they did was transfer this bogus scam claim to extort money from me to another company. Both companies continue harrassment after I have told them I want to file a dispute and fraud.I spent a considerable amount of time talking to PayPal directly. They show NO account was ever in my name at that time, that no transaction ever took place and that if any had it was fraud.This scammer company needs to stop harrassment and identify theft of my information that I never provided.Business Response
Date: 12/19/2022
December 19, 2022
Better Business Bureau
3801 ****************, Suite 350
******, ** 80210
Re: *********************** / ID# ********
Dear BBB Accreditation Team:
We appreciate the service provided by the Better Business Bureau and its assistance in forwarding this complaint to our attention. Jefferson Capital Systems, LLC understands these matters can be stressful, and we strive to treat every person with respect and dignity.
To address the complaint, Jefferson Capital will contact ************** via **** mail and work directly with him. Attached is a copy of the response sent to ***************
Thank you for the opportunity to be of service. Please contact us with any further questions.
Sincerely,
Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt Collector
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