Business Profile
Collections Agencies
Jefferson Capital Systems, LLCHeadquarters
Complaints
This profile includes complaints for Jefferson Capital Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,175 total complaints in the last 3 years.
- 160 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am reaching out to Jefferson Capital Systems dealing with a collection that has been placed on my consumer file. I am requesting that Jefferson Capital Systems present the original signed contract showing where I entered this transaction with them. As a collections agency, you are required to produce all original signed contracts, NO COPIES OR APPLICATIONS. I am also requesting that Jefferson Capital Systems produce their E&O Insurance Policy Number and their license to prove that they are in fact debt collectors they are claiming to be. I am aware that any documentation that is submitted that is not what I requested is considered fraud. I am also requesting that Jefferson Capital Systems produce me their chain of title showing the paper trail of where and when the debt was sold to them. As a consumer, I am aware of my rights and know that it is a violation for a debt collector to practice abusive, unfair, and deceptive practices. If ALL the documentation that I requested cannot be provided to me proving that I owe this alleged debt, this company is in fact practicing abusive, unfair, and deceptive behavior. I am also made aware any other documentation that is submitted outside of what I've requested is considered fraud. *********************** Last Four of SS: ***-**-7291 Account Number: **********
Business Response
Date: 08/18/2022
August 18, 2022
Better Business Bureau
3801 ****************, Suite 350
******, ** 80210
Re: *********************** / ID# ********
Dear BBB Accreditation Team:
We received the above referenced correspondence sent on behalf of *********************** and reviewed our file. Jefferson Capital Systems, LLC understands these matters can be stressful, and we strive to treat every person with respect and dignity.
Our office will contact ************ via **** mail and work directly with him to resolve this complaint.Attached is a copy of the response sent to *************
Jefferson Capital Systems, LLC appreciates the important service provided by the Better Business Bureau and its assistance in resolving this complaint. Thank you for the opportunity to be of service.
Sincerely,
Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt CollectorInitial Complaint
Date:08/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** reached out and file a dispute with this company multiple times and have not received any documentation on mail with legal contracts that I have an obligation to this company and they have yet to remove it from my credit report.Business Response
Date: 08/16/2022
August 16, 2022
Better Business Bureau
3801 ****************, Suite 350
******, ** 80210
Re: ******************************* / ID# ********
Dear BBB Accreditation Team:
We appreciate the service provided by the Better Business Bureau and its assistance in forwarding this complaint to our attention. Jefferson Capital Systems, LLC understands these matters can be stressful, and we strive to treat every person with respect and dignity.
To address the complaint, Jefferson Capital will contact ******************************* via U.S. mail and work directly with *******************************. Attached is a copy of the response sent to *******************************.
Thank you for the opportunity to be of service. Please contact us with any further questions.
Sincerely,
Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt CollectorInitial Complaint
Date:08/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm depressed and suicidal after dealing with the unauthorized use of my personal information. Which resulted in this unauthorized item on my credit report. I sent letters over 30 days ago and they failed to get back with me with sufficient validation. This account violates the ***** and must be deleted immediately because those are serious violations and I could be compensated for them.Business Response
Date: 08/12/2022
Please see the attached response. Thank you.Initial Complaint
Date:08/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fraudulent account was opened in my name at ******* Wireless. ******* sold account to Jefferson Capital Systems, who has since put a derogatory ****** on my credit report. This is not my account, I don't use ******* and haven't been a customer in 10 years. ********************************************* is now refusing to evaluate my identity theft claims and even worse refusing to transfer me to a supervisor or fraud department. And are attempting to extort $ from me to make the claim go away, saying i must pay $ before they will look at the file. I owe them nothing, account isn't mine, and I won't pay a dime to resolve a false claim. Want them to remove their false and damaging ******s from my credit report !Business Response
Date: 08/11/2022
August 11, 2022
Better Business Bureau
3801 ****************, Suite 350
******, ** 80210
Re: ************************* / ID# ********
Dear BBB Accreditation Team:
We appreciate the service provided by the Better Business Bureau and its assistance in forwarding this complaint to our attention. Jefferson Capital Systems, LLC understands these matters can be stressful, and we strive to treat every person with respect and dignity.
To address the complaint, Jefferson Capital will contact ************************* via U.S. mail and work directly with him. Attached is a copy of the response sent to ****************.
Thank you for the opportunity to be of service. Please contact us with any further questions.
Sincerely,
Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt CollectorInitial Complaint
Date:08/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Fingerhut Advantage and do not have a contract with Jefferson Capital Systems. They did not provide me with the original application as I requested.Business Response
Date: 08/11/2022
August 11, 2022
Better Business Bureau
3801 ****************, Suite 350
******, ** 80210
Re: *********************** / ID# ********
Dear BBB Accreditation Team:
We received the above referenced correspondence sent on behalf of *********************** and reviewed our file. Jefferson Capital Systems, LLC understands these matters can be stressful, and we strive to treat every person with respect and dignity.
Our office will contact *********************** via U.S. mail and work directly with her to resolve this complaint. Attached is a copy of the response sent to ****************.
Jefferson Capital Systems, LLC appreciates the important service provided by the Better Business Bureau and its assistance in resolving this complaint. Thank you for the opportunity to be of service.
Sincerely,
Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt CollectorInitial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Send a letter requesting debt validation they did not get back to me with the information requested regarding account.Business Response
Date: 08/09/2022
August 9, 2022
Better Business Bureau
3801 ****************, Suite 350
******, ** 80210
Re: ***************************** / ID# ********
Dear BBB ************************************* appreciates the opportunity to address ***************************** concerns regarding the above referenced matter. Jefferson Capital understands these matters can be stressful, and we strive to treat every person with respect and dignity. We reviewed ******************** correspondence and our file notes.
Jefferson Capital will respond directly to ***************************** via U.S. mail to attempt to resolve this matter. Attached is a copy of the response sent to her.
We appreciate the service provided by the Better Business Bureau and its assistance in resolving this complaint. If we may be of further assistance, please feel free to contact us.
Sincerely,
Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt CollectorInitial Complaint
Date:08/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are reporting an old debt as a more current. And will not remove it from my credit report. This debt is far older than 2017, and should have been removed from my credit report by now. *** disputed this multiple times over the years and they will not remove it. There practices are completely fraudulent and they are bullying people by holding there credit hostage.Business Response
Date: 08/09/2022
August 9, 2022
Better Business Bureau
3801 ****************, Suite 350
******, ** 80210
Re: *************************** / ID# ********
Dear BBB Accreditation Team:
We appreciate the service provided by the Better Business Bureau and its assistance in forwarding this complaint to our attention. Jefferson Capital Systems, LLC understands these matters can be stressful, and we strive to treat every person with respect and dignity.
To address the complaint, Jefferson Capital will contact *************************** via U.S. mail and work directly with her. Attached is a copy of the response sent to *****************
Thank you for the opportunity to be of service. Please contact us with any further questions.
Sincerely,
Consumer Relations Staff
On behalf of Jefferson Capital Systems, LLC, A Debt CollectorCustomer Answer
Date: 08/09/2022
Complaint: 17682707
I am rejecting this response because: it does not address my issues at all. It doesnt address the fact that the supposed debt is older than what they have listed and I have disputed it multiple times to no avail.
Sincerely,
***************************Business Response
Date: 08/19/2022
Please see the attached response. Thank you.
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