ComplaintsforMountain View Pain Center

• Initial Complaint

  05/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  4-12-24 ********** miscoded my appointment that date stating that i recieved bith a chiropractor appointment and a physical therapist appointment. The fact of the matter is i only recieved one appointment which was for a physical therapist evaluation. They sent me a bill of $40 which is ridiculous because it is coded for a chiropractors appointment which i did not recieve. My ******** paid for my correct physical therapy appointment and they have been paid. The issue is i am getting calls and mail about chiropractors appointment that was not done. I have spoke to the dr, the billing **** and awaiting to speak with the supervisor.

  Customer response

  05/29/2024

  Hello,  
  
  After making the complaint with the bbb and dealing with their billing department for about a week, the supervisor of the billing **** finally called and let me know after further investigation they have corrected the mistake and told me to disregard the bill that was sent to me. Thanks
  

• Initial Complaint

  12/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  10/10/2023 I took( ******'s POA) *********************** 97 years old to MVP to address severe pain that her Family practice doctor referred. her to. There were many issues 1) the facility is not very *** friendly, bathroom down hall locked or in use 2 times) after all the work to get through main door in to facility they wanted a pee sample we had just urinated while waiting, they say they can swab her mouth so no trouble with bathroom again, we waited and waited and finally they say they are out of swabs and she has to at 97 in a great deal of pain go back and get urine in a jar. We did it and it was epic and not safe. Then I asked to get the urine report and of course they did not send it to us. But they managed to send a bill for there total lack of responsibility to ******** $626.00 and send a balance to us of $33.97. I wrote and response to billing why were would not pay this amount but never heard a word they just sent a new bill. Tried calling corporate no answer.They wished us to return every 28 day for treatment, but shortly after she is now in Hospice instead of dealing with this service not designed for anyone very old in pain. I taught business at CU and my daughter is a doctor this is not how you do business. I read the other reviews and are similar complaint to mine..It if it just all about money with little caring, you will continue to get complaints.

• Initial Complaint

  03/17/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Received bill in mail for services performed over a year from statement date, totaling $887. Did not receive any communication in 2022 about these services having patient balances. When I first went to Mountain View Pain Center in January of 2022 they told me they ran my insurance benefits and that I was covered and that my copay would be $25 for the type of chiropractic appointments I was interested in. Now I have a bill telling me that I am responsible for over $229 per appointment (Chiropract Manj 1-2 Regions $60, Chiropract Manj Xtrspin 1/> $53, Electric Stimulation Therapy $30, Mechanical Traction Therapy $36 and Manual Therapy $50) for 4 appts.Date of Bill: 3.2.23 Appointments took place on 1.29.22, 2.5.22, 2.9.22 and 2.12.22.I have tried calling the billing department at ************ and could not get through to anyone on 3/13, 3/15 or 3/17. I left a voicemail asking for a call back on 3.17.23

  Business response

  03/20/2023

  It appears this situation has already been remedied with by billing department and the patient. If you need further clarification or documentation please let me know. It seems the patient acquired a new insurance policy at her work and had not been updated in our system. Our billing extension had changed so she was not able to reach anyone. The statements not being revieced Iam not sure about that. We sent several throughout the year. Either way this has been resolved and acount fixed. 

• Initial Complaint

  01/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  First and foremost, I have no issues with the pain management medical providers or my chiropractor. I could not ask for better care. The problem I'm having is with the billing department. Before I accepted my first appointment, I asked if my health care insurances covered the services I was seeking. I was assured that I had a complete coverage. I had ************* care dual coverage, ********* and ********* At one visit I was told of a balance of almost $400.00. I objected, and after some investigation the receptionist told me that all was covered except the modality treatment. I was told that all I was responsible for was around $97.00. The next visit I was again confronted with the $400.00 owing. I was called 03 January 2023 by a very nasty and ****** rude, especially when I asked to speak to billing. At once i heard a loud slam. The next thing I know. I talking with billing. A gentleman, sounding as if he did not have a grip on what we were discussing. I believe I was speaking to a young lady, whom I overheard her say in rough indecent language that she hated working for this company,and that the company (Mountain View Pain Ctr). There is a young lady who greets patients, and extends me (patients). She is the one who investigated the issue with the erroneous balance.Absolutely nothing accomplished. This would be a better health care provider if it were not for the outright lies I was fed before my first visit.In conclusion all of the great care by the centers professional med staff is muddied by the BAD FAITH BY THE BILLING **** AND THAT PARTICULARLY NASTY YOUNG LADY. SHE IS BRINGING THIS DOWN. I TOLD HER THAT I WOULD BE FILING A COMPLAINT WITH THE BUSINESS BUREAU, SHE REPLIED THAT SHE DIDN'T CARE. THE GENTLEMAN IN BILLING IS ****** HIS HEAD.ADDITIONALLY, THIS MESS IS DIRECTLY INTERFERING WITH MY MEDICAL TREATMENTS.THIS REVIEW WILL BE USED TO FILE MY COMPLAINTS WITHTTER BUSINESS BUREAU. A COMPLAINT WILL BE FILED WITH THE ******** STATE ATTORNEY GENERAL FOR. BAD FAITH BUSINESS PRACTICES. A COMPLAINT WILL BE BE LEVIED WITH ****************** AND THE ******** STATE DEPARTMENT OF REGULATORY AGENCIES AND ******** STATE INSURANCE REGULATORS.BEWARE YOU MIGHT BECOME SICKER DEALING WITH MOUNTAIN VIEW PAIN Ctr. I'm also seeking legal representation to event a lawsuit.

  Business response

  02/17/2023

  I am sorry but we have no record of this person being a patient of ours or have ever been in our clinics.

  Customer response

  02/20/2023

   
  Complaint: 18680064
  
  I am rejecting this response because: It is not true that I have never been a patient at Mountain View Pain Ctr. I have attached a copy of the latest statement from RMVPC.
  
  Sincerely,
  
  ***************************

  Business response

  02/24/2023

  I apologize about the previous response, For some reason when searching any of the patient's information in our system he was not showing up. After I sent the email that he is not a patient I was able to find him. This is just a pretty easy explanation of the patient not understanding his insurance benefits even though they were very clearly laid out for him on his signed ABN which I have attached which shows the exact prices he would be liable for. The phone call he states is simply untrue he does not understand his benefits and believes he owes nothing when he does. Chiropractors under ******** rules may only bill ******** for the spinal adjustment which we have done. If the patient elects to do uncovered services they have to pay out of pocket. We explain this visit one and have them sign an ABN which he did. If he continues to go down this path we will place a counter suit as he is defaming the company and making false claims. We have never in 13 years had a negative review placed to the BBB. I apologize about the apparent late response. I never received any email until on was forwarded to me from our info email. My correct email is ******************** Our address is also incorrect on on this complaint it is not any of our offices.

  Customer response

  03/01/2023

   
  Complaint: 18680064
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer response

  03/06/2023

  After speaking with the leadership of Mountain View Pain Ctr,  I am satisfied with our resolution. I am especially appreciative by the invitation to return to Mountain View Pain Ctr. I believe the medical and chiropractic care is excellent. I look forward to my upcoming  visits.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩