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Business Profile

Online Retailer

TribeSigns

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 8, 2023 $158.99 the Tribesigns Store the desk was damaged i would like a refund. I cannot contact them their line is out of service...no chat 1Z01R65W0300203245

  • Initial Complaint

    Date:01/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased file cabinet in November. Product was missing pieces for assembly. Have contacted company on 4 instances and still do not have part. Told most recently I had to wait until after ******* new year.

  • Initial Complaint

    Date:12/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We made a purchase for a desk from Tribesigns on November 6th 2022. We were charged $192.00 on November 7th 2022.The desk was delivered on November 16th 2022. When we received the desk, we attempted to put the desk together. While putting the desk together we noticed the metal framing was not made correctly causing desk to not assemble.We contacted Tribesigns multiple times by phone and email and asked for a refund. Tribesigns ask us to send photos and videos of the desk and they would help us with the return and refund. Tribesigns then said they would ship us the parts and we said we did not want the parts we just just wanted our refund. We started our conversations about the refund on November 22nd and now Tribesigns will not respond at all and it is now December 30th and still no one from Tribesigns has contacted us about the refund.We have done everything on our end to get our refund and they are just avoiding us. We just want to get our money back and move on.We have done everything that Tribesigns has asked us to do. Their website says money-back guaranteed in 30 days if you are not satisfied with our product.At this point I don't know what else to do.Please help me resolve this issue and have my refund returned to me.Thank you ***************************

  • Initial Complaint

    Date:12/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I bought a Tribesign bedtime table on Amazon.com. on December 23rd. The order number is #***-4173285-4708227. Upon receipt of the table, yesterday, we noticed that the tabletop part had a 2 inches long scratch that was very poorly covered by white paint. Very bad quality control. I contacted them, yesterday, to ask for a replacement part #**. I sent a total of 3 messages, every time with pictures and all information they were asking. Never get an answer except yo accept the table as is and offer a meager **% refund. I want either a replacement part #** or full refund.

  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wine rack from them on 10/13 and received the product on 10/18. When assembling this product, the plastic anchors broke, and I contacted the company immediately. This issue has been going on since then. Back and forth emails with them asking for pictures (which I sent) and a video of the issue (I do not have a video). All I want is my $128.99 refunded to my credit card for defective product. They stated it will take 3-4 weeks for a return label and when they receive my product they will only give me $30. They are trying to get me to keep the product and they would send replacement parts (which by the way are plastic and they break). I do not want this product and I have already filed with my credit card company a dispute.

TribeSigns is NOT a BBB Accredited Business.

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