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Business Profile

Online Gaming

Luckyland Slots

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Reviews

Customer Review Ratings

1.79/5 stars

Average of 37 Customer Reviews

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Review Details

  • Review fromDustin C

    Date: 09/15/2025

    1 star
    100% scam site. They'll happily take your money for deposit. But the moment you win they WILL NOT verify you. I tried 6 different times with bank statements/direct deposit form that works for EVERY OTHER CASINO EXCEPT THESE FRAUDSTERS. Listen to everyone and stay away from luckyland. Give 0 if I could
  • Review fromVanessa L

    Date: 06/26/2025

    1 star
    Luckyland did a mass deactivation and closed thousands of accounts and gave everyone the same generic bogus reason of using automation to aid in the process of our sweepstakes entries. I've been receiving credits for my sweepstakes entries since December of *********************************************** mid-May of 2025 and I was sent an email of being accused of using automation to aid me in my sweepstakes entries???? Doesn't make any sense and they accused so many others of doing the same thing. I got cheated of getting 8K worth of credits. They are fraudulent and need to be investigated ASAP!!!!
  • Review fromRebecca L

    Date: 06/13/2025

    1 star
    scam x 100 they pput me through the ringer to get my money and its not happening. They took out money from my card once i gave it to them to withdraw money. I had to shut down my bank account.
  • Review fromFleeta R

    Date: 05/01/2025

    5 stars
    Not sure if you guys know this but there are otw than one lucky lane casino represented. Only one of which are legit. Ive been playing two months won a lot and received it. Maybe you guys are on the fake sites
  • Review fromJonathan P

    Date: 03/06/2025

    1 star
    Mail fraud scammers. Did not credit the sweeps coins I am entitled to with mail-in entries. $1425 missing in sweeps credits from the 285 mail in entries I sent 7 months ago. Their specialist team has been reviewing these entries for 4 months without a single update as to where they are or what happened. This is mail fraud on the highest level as my local post office has determined they were received by them.
  • Review fromJun L

    Date: 02/11/2025

    1 star
    Do not honor redeeming winnings Do not reply back I have tried numerous time reaching out via email to support and via ******** I have since been blocked from messaging only after i emailed screenshots of their approved redemption email And showed them no record of pending transaction Scam site After inputting my credentials for verification i have had numerous attempted transactions via the account i used for the site
  • Review fromMaritza D

    Date: 10/06/2024

    1 star
    Discrimination definitely the took my daughters money after winning about 3000 dollars accusing her of having multiple accounts the took her money and her winnings
  • Review fromElise D

    Date: 08/25/2024

    1 star
    Luckyland after taking my money with no problem, have a problem to verify my account....credit card, passport, bills with my address all checked out and picture. I used my last husband name to open the account and they don't let me change it
  • Review fromJim N

    Date: 06/13/2024

    1 star
    Luckyland Slots Uses the clauses in their terms of agreement to enable themselves to Essentially do what and whatever they want to do anybody at any time. Over a four year period I have used Lucky land a lot. If I had known what I know now I wouldve stayed away and not continue to play nor Would I encourage others to play/participate. During this time I had spent $497,000 and I had received Prize redemptions at $289,000. Now Just so this is clear the amount of money that I have spent includes the money that I had one at times, however after providing ad quit amount of financial means to participate, Given efficient means of bank accounts when I had mentioned the amount of money I had spent during an email exchange is when everything changed. They accused me of money laundering, Stealing and also fraudulent Usage of money to continue my gameplay. They slandered, Tarnished and most importantly defamation of character! They Also grossly made false statements that I found appalling in by no means they have any right to put me down. Of course its after they made $200,000 off me in the green *** convenient? This company needs to be brought to justice because I guarantee you. I am not the only one.! THEY should be Accountable To pay anybody who they have accused unfairly and unjustifiably, while Characterizing as fraudulent, Money laundering, character assassinating, and lastly defamation of character! Money should be used to pay these individuals And stop companies like this from doing whatever whenever they want! I didnt get Any tax information from them where is it? Theyre unbelievable and theyre getting away with it and theyre not the only ones.
  • Review fromKayla P

    Date: 05/28/2024

    1 star
    I won a jackpot prize months ago and was deactivated. I keep getting the run around that they are looking into it and will be contacting me with answers. I would not recommend anyone to use this site .

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