Complaints

This profile includes complaints for LaunchPass's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

LaunchPass has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  LaunchPass

  1900 Folsom St Ste 107 Boulder, CO 80302-5704

• 

  LaunchPass

  2700 Decatur St Apt 313 Denver, CO 80211-4320

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined a lifetime membership for $15 through launchpass for a discord group that the owner left, was talking crazy and banning people not even a month after I joined. Theres **** people now scammed from this person I tried to email launchpass support and was told I wasnt going to get a refund even though I paid through them for the group firstbasket gang and all email correspondence is coming from ** when the company is in *****************

  Business Response

  Date: 08/31/2023

  As mentioned in our support ticket with you, which has been included for both your convenience and as evidence, your issue lies with the "Firstbasket Gang" directly. 
  
  We simply are the automation service that handles the management of roles within their Discord server, as such we hold no money in our system and are unable to refund you, since we lack that access to the business owner's Stripe account; We've instructed you on how you can receive your refund by disputing the charge with your bank, as shown in the attached pdf file of our conversation, which also includes your actual request, which was the release of the owner's personal information, which for legal reasons we have already told you we were unwilling to do.
  
  Additionally, on your point of the support agent living in ****** while working for our company that is located in *****************, we have already informed you we are a remote-based company and we have agents all around the world.
  
  We have already reached out to TrustPilot who have removed your negative review due to it not being associated with our business and not reflective of our company whatsoever.
  
  We request that you stop your extremely aggressive, abusive, and xenophobic behavior and stop harassing our company and employees including up to booking a call with our CEO and cancelling at the last moment as well as collecting his personal information and phone number immediately, as we have begun to contact our legal council due to both your threats and ongoing liable.