Complaints

This profile includes complaints for LaunchPass's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LaunchPass has 2 locations, listed below.

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  LaunchPass

  1900 Folsom St Ste 107 Boulder, CO 80302-5704

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  LaunchPass

  2700 Decatur St Apt 313 Denver, CO 80211-4320

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an online course called The Creator Blueprint from REMOVEDfor $2,500. At the time of purchase, there was no refund policy disclosed anywhere on the checkout page or in the terms, and I did not sign any document agreeing to a no refund policy.When I requested a refund, the merchant refused, claiming I had not completed the modules. I have now completed them, but he still will not issue a refund. After the dispute began, he added a no refund clause to his website after the fact, which I can prove through screenshots.The merchant also recorded our initial video consultation and a phone call without my consent. During that phone call, he contradicted himself, first saying he had given another student a refund, then saying he never gives refunds.Most recently, I discovered that he is now selling the same course for only $47/month on another platform (REMOVED), which shows a severe misrepresentation of value and pricing deception.I have filed a dispute with Klarna, who financed the course, but I am seeking your offices assistance in investigating this merchant for false advertising, unfair business practices, and refusal to issue refunds for misrepresented services.

  Business Response

  Date: 11/21/2025

  Dear Better Business Bureau,
  Thank you for bringing this matter to our attention regarding Ms. REMOVEDcomplaint about her $2,500 course purchase.
  How LaunchPass Works:
  LaunchPass is a platform that helps community owners manage their own independent businesses. Each community owner operates their own REMOVEDaccount and sets their own refund policies. We don't process payments or refunds directly - only the group owner can authorize refund requests.
  Standard Refund Process:
  Our recommended process is: 1) Contact the community owner first, 2) Contact LaunchPass support if no response after 2-5 business days, 3) Contact the payment provider as final option.
  Our Commitment:
  We take these matters seriously and encourage all community owners to display clear refund policies on their signup pages. We're committed to helping resolve this situation and will investigate the specific circumstances of this case.
  We appreciate the BBB's role in facilitating communication and are happy to work toward a resolution.
  Best regards,
  LaunchPass Team