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Business Profile

Clothing

PACT Apparel

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2

Average of 18 Customer Reviews

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Review Details

  • Samantha R

    Date: 09/13/2023

    I recently discovered Pact and have ordered from them many times. Their clothes are so soft and comfortable. A lot of the Mens pants can look dressy or casual which I love. The quality is unmatched. I received a wrong item one time and Pact went above and beyond to make it right. Their customer service is very fast to respond and they are awesome!I saw all the low reviews about Pact and wanted to leave my honest review. My deliveries have always been on time and the customer service has been great. Dont let the bad reviews keep you from the softest clothes ever.

  • Margaux M

    Date: 06/13/2023

    I am so glad that I found this company a couple of years ago. I can return clothes with no problems. They are organic and fair trade and I have had just a lovely experience from them. I will never order from anybody else for my dresses or outdoor wear. I'm an accountant and I wear this to work and I'm so grateful that they're right here in ********

  • Brea P

    Date: 06/06/2023

    SCAM Company? !!!!My very first order. I did not receive my package. **** said I needed to work with PACT to get my missing package. PACT said I needed to work with ****. Therefore, there is no way to fix my issue.PACT customer service said they could not help me. PACT customer service told me the only option is to call my credit card and try and reverse the charge through them. They have zero customer service and can't help if you don't receive your item. I am unsure if they are even a real company or if they are a scam.

  • Donna M

    Date: 04/13/2023

    Hey I love Pact clothing, however got ahold of a very snooty, young condescending girl today, so as far as PR goes, they need to step up their game. I just inquired about a return. Very rude. PS I lived in *** so I know people can be very nice.

    PACT Apparel

    Date: 04/14/2023

    Hi, I'm so sorry that this happened. We pride ourselves on providing great service to all of our customers. We hope you will give us another chance to make it right.

  • Joyce S

    Date: 03/23/2023

    Online form was not **********. pay by credit card. Called to let them know. Got someone who said they are a supervisor who was rude and dismissive. "You r not letting me talk" she said, while I was explaining the problem, and "whatever." Then she hung up. That's some great customer service you have, Pact.

    PACT Apparel

    Date: 03/27/2023

    Hi *****, I'm so sorry that your experience was like this. Do you have an approximate date/time of call and the phone number where you called from? We'd like to look into this as a coaching opportunity for ******* that you spoke with. Thank you,Pact

  • Victor S

    Date: 03/19/2023

    Noticed how low the reviews were here and through I'd leave a review that counters that, since I wholly disagree with anyone that gives Pact less than at least 3/5 stars.I've used and even worked for Pact for several years (at the time of writing this, approx 3yrs). Generally speaking, I have been a huge fan, and have a primarily Pact wardrobe for a reason. This brand introduced me to the importance and impact of sustainable fashion. It has soft and comfortable staple items in a series of very simple, classic tones. The patterns and unique colors that are offered by Pact are usually more unique than I've found in other brands. Full prices are a little high for a good chunk of the styles, but all the frequent sales, promos, and other deals make up for this for more frugal clothing shoppers like myself. Quality is impressive. In my many years of ordering, I have had only a couple of defective items total, and one I personally kept knowing it was a one-off, but the other was resolved easily, professionally, and replaced with a brand new, non-defective item. *********% of my undies are Pact, and somewhere between 70-85% of my everyday wardrobe is Pact because of the soft fabric and staple styles that are easy to dress up, layer, or even DIY.Really enjoy Pact enough to feel that it was worth writing up this review. Highly recommend giving Pact a shot to anyone looking for clothes like WearPact's :)

  • Abigail C

    Date: 03/09/2023

    I love PACT. I've been a customer for years and had major success every time I order with them. I've ordered jeans, underwear, blouses, and pajamas. The quality is far better than the fast fashion brands that I own. The clothes hold up well in the wash and none have ever gotten a rip or tear from being washed or worn. My orders are always complete and arrive in a timely manner.

  • Stephanie M

    Date: 01/18/2023

    Was told that my credit card was declined but it wasnt. . Of course they no longer have my size so getting the item isnt possible.

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