Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 17, 2026, I submitted an opt-out request for my own FastBackgroundCheck listing. The confirmation screen said submission succeeded and that my record would be fully removed within three days or less. A receipt email arrived at 8:07:47 p.m. Mountain time. Five seconds later, the company emailed that it would not process the request because my state of residence lacks a comprehensive consumer privacy law applicable to its data.I am a REMOVEDresident seeking manual suppression of my listing, including associated phone numbers and physical addresses. I have experienced harassment and stalking; making my contact information readily searchable creates a personal-safety concern. I am requesting voluntary suppression from this company's own services, rather than changes to original government records.The removal assurance on the confirmation screen conflicts with the refusal sent by email. Please have a person review this request and explain that contradiction rather than repeat the automated geographic rejection. I have saved the success screenshot and rejection email. BBB's uploader repeatedly reports a session issue, so I can supply those files through a working alternative. My privacy request is identified in the reference field.Requested resolution: manually suppress my listing and duplicates exposing my phone numbers or street addresses, take reasonable steps to prevent republication, and confirm the outcome in writing. If refused, provide a substantive explanation and a working manual-review route. Please keep my contact details and identifying record URL out of any public response.

  Business Response

  Date: 10/23/2026

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to reflect online.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  FastBackgroundCheck Customer Support
   
  NOTE:  REMOVEDis dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a REMOVED(REMOVED) as defined by the REMOVED(Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 10/24/2026

  I acknowledge that the business has submitted my listing for removal and requests 35 business days. I am allowing that processing time, but cannot yet accept this as a completed resolution because removal of my phone numbers and physical addresses has not been verified.

  The original opt-out success screen promised removal, followed by a state-based denial. Those records and my harassment and stalking safety concerns remain part of this complaint. Please confirm that manual suppression covers my matching listing and any duplicates exposing my phone numbers or residential addresses, and provide written confirmation when complete.

  
  

  I will verify using fresh name, phone and address searches after the processing window. Please keep this complaint under review until those checks can be completed. If BBB must close it administratively, please record that suppression remains unverified and that I have not accepted the matter as resolved. Please confirm how continued exposure can be reported within this existing case.

• Initial Complaint

  Date:10/16/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 16, 2026, I asked FastBackgroundCheck to remove my personal record from its website. Listing: REMOVEDAt 12:09 PM ET I submitted an opt-out request. At 12:10 PM ET I received a denial stating that, as a REMOVEDresident, I have no right to deletion. I submitted an appeal at 12:19 PM ET; I have received no confirmation.The company gave me no ticket or case number for my request or appeal. I gave the verification and proof the company asked for. Even so, it refused to remove my record, saying Florida residents have no right to have their information deleted. No law stops the company from removing a record voluntarily, and it is choosing not to.The listing publishes my personal phone number, REMOVED, and my home address without my consent. Because of this I get spam calls, and having my home address public is a safety concern. Compiling my name, phone number, current and past addresses, and relatives in one public profile also exposes me to being doxxed, meaning anyone can find, harass, or target me and my family at home. I am a US military veteran.I am asking for removal of MY record only (REMOVEDI am not asking about any record for my father, REMOVED(age 67).

  Business Response

  Date: 10/28/2026

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to reflect online.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  FastBackgroundCheck Customer Support
   
  NOTE:  REMOVEDis dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a REMOVED(REMOVED) as defined by the REMOVED(Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 10/28/2026

   
  Hi BBB, 
  
   I accept FastBackgroundCheck's response on the condition that my personal information stays removed. That means my name, home address, phone number REMOVED, age, and any listing of relatives tied to me. 
  
  This information was published and sold without my consent. It exposed me to spam calls and put my household's safety at risk. I had to file this complaint before it was taken down.
  
  My record must stay permanently suppressed and must not be re-added from any source, under any spelling or variation of my name. That includes duplicate or merged profiles. If my information reappears on FastBackgroundCheck or any affiliated site, I will reopen this matter with the BBB and file with the Florida Attorney General and the REMOVEDwithout further notice.
  
  REMOVED

• Initial Complaint

  Date:10/14/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against FastBackgroundCheck.com regarding the unauthorized publication and persistent display of my highly sensitive personal information, including my full name, phone numbers, and home addresses.The public availability of this data creates severe, immediate safety and privacy concerns for me and my family, putting us at direct risk of harassment, identity theft, and stalking.I have attempted to use the business's online opt-out and removal process. However, the automated system failed to properly execute the request, or my removal attempts were ignored/denied. Data brokers must provide a functional mechanism to remove personal records upon explicit consumer demand, regardless of specific state statutory vacuums, especially when safety and privacy are compromised. The business's failure to honor my opt-out requests constitutes an unfair and harmful business practice.Desired Resolution:I demand that FastBackgroundCheck.com immediately and permanently remove, delete, and suppress all personal records, listings, and associated data points linked to my identity from its platform and database.

  Business Response

  Date: 10/16/2026

  Hello,
  
  If you would like to appeal the handling of your privacy request, we encourage you to submit an appeal using the process described in the Your Privacy Rights section of our Privacy Notice.
  
  When submitting an appeal, please identify the specific law you believe applies to your request and, to the extent you are able, briefly explain why you believe that law covers the individual identified in the request.
  
  Please note that replying directly to this email will not start an appeal and may not receive a response.
  
  Thank you again for reaching out to REMOVED. If youd like to learn more about our information practices or how we process privacy requests, please visit our Privacy Notice.
  
  Best Regards,
  FastBackgroundCheck Customer Support
  
  NOTE:  REMOVEDis dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a REMOVED(REMOVED) as defined by the REMOVED(Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  
   

  Customer Answer

  Date: 10/16/2026

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID REMOVED.  
  
  Thank you.
  
  REMOVEDScream

• Initial Complaint

  Date:10/14/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refusal to Remove Publicly Accessible Personal Information I am filing this complaint against FastBackgroundCheck.com regarding its refusal to remove my personal information from its publicly accessible database.On October 13, 2026, I submitted a removal request through the companys official opt-out process. The website confirmed that my request had been submitted successfully.On October 14, 2026, I received an email denying my request because I reside in REMOVED, which the company stated does not have a comprehensive consumer privacy law applicable to its data.I subsequently contacted customer service to request voluntary removal. Instead of addressing my concerns, I received a response stating that customer service does not process privacy requests and directing me back to the same opt-out process that had already denied my REMOVEDpersonal information remains publicly accessible, including residential addresses, telephone numbers, and information identifying family members.I am concerned about the privacy and security implications of making this information readily available to anyone searching my name.The companys privacy notice discusses applying certain opt-out requests to publicly available information as a courtesy. I am requesting that FastBackgroundCheck consider voluntarily suppressing my information, regardless of whether Florida law requires it.Requested resolution:I request that FastBackgroundCheck remove or suppress my public-facing profile and associated personal information from its website and related people-search products.I also request written confirmation when this has been completed.I am not requesting monetary compensation. I simply want my personal information removed from public display.

  Business Response

  Date: 10/16/2026

  Hello,
  
  If you would like to appeal the handling of your privacy request, we encourage you to submit an appeal using the process described in the Your Privacy Rights section of our Privacy Notice.
  
  When submitting an appeal, please identify the specific law you believe applies to your request and, to the extent you are able, briefly explain why you believe that law covers the individual identified in the request.
  
  Please note that replying directly to this email will not start an appeal and may not receive a response.
  
  Thank you again for reaching out to REMOVED. If youd like to learn more about our information practices or how we process privacy requests, please visit our Privacy Notice.
  
  Best Regards,
  FastBackgroundCheck Customer Support
  
  NOTE:  REMOVEDis dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a REMOVED(REMOVED) as defined by the REMOVED(Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 10/17/2026

   
  Complaint: 25385872
  
  I am rejecting this response because FastBackgroundCheck has not resolved my original complaint.
  I previously requested that the company remove or suppress my personal information from its publicly accessible database. My request was denied, and the companys response to this BBB complaint does not address my underlying privacy concerns or explain why my information cannot be removed.
  Instead, the company has directed me to another appeals process and requested that I identify a specific law. While I am willing to pursue the appropriate appeal process, I believe the company should provide a meaningful explanation of its refusal and reconsider my request to remove my personal information.
  I am not requesting access to anyone elses information. I am simply requesting that my own personal information no longer be publicly displayed or distributed through this service.
  I respectfully request that FastBackgroundCheck remove or suppress my listing and provide written confirmation when this has been completed.
  Until my personal information is removed or suppressed, I do not consider this complaint resolved.
  
  
  Sincerely,
  
  REMOVEDP

• Initial Complaint

  Date:10/13/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My private information is publicly available online without my consent. I am requesting a courtesy suppression and permanent removal of my record due to severe personal safety and harassment risks.

  Business Response

  Date: 10/16/2026

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to reflect online.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  FastBackgroundCheck Customer Support
   
  NOTE:  REMOVEDis dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a REMOVED(REMOVED) as defined by the REMOVED(Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:10/12/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted a request 3 times to have all of my information removed from their website but they respond saying they have a right to post it. We have a right to opt out. I have tried calling but there is not an option to speak to a human. I have emailed but they will not respond to emails. My wife has a stalker who has resurfaced and I need my information removed IMMEDIATELY. This is for the safety of our children, my wife, and myself.

  Business Response

  Date: 10/16/2026

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to reflect online.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  FastBackgroundCheck Customer Support
   
  NOTE:  REMOVEDis dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a REMOVED(REMOVED) as defined by the REMOVED(Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:10/10/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal privacy complaint against FastBackgroundCheck.com. This platform is publicly broadcasting my private personal detailsincluding my home address, phone number, and agewithout my consent, creating a direct personal safety and privacy risk. I have already attempted to use their automated online opt-out system, but the platform has failed and refused to fulfill the removal request. As a resolution to this complaint, I require the business to manually locate, permanently suppress, and completely remove my record from their database.REMOVED

  Business Response

  Date: 10/12/2026

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to reflect online.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  FastBackgroundCheck Customer Support
   
  NOTE:  REMOVEDis dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a REMOVED(REMOVED) as defined by the REMOVED(Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 10/12/2026

   
  Hi BBB, 
  
  I'm satisfied with the business's resolution to complaint ID REMOVED.  
  
  Thank you.
  
  REMOVED

• Initial Complaint

  Date:10/09/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want my information removed from the internet and search engines

  Business Response

  Date: 10/09/2026

  Hello,
  
  If you would like to appeal the handling of your privacy request, we encourage you to submit an appeal using the process described in the Your Privacy Rights section of our Privacy Notice.
  
  When submitting an appeal, please identify the specific law you believe applies to your request and, to the extent you are able, briefly explain why you believe that law covers the individual identified in the request.
  
  Please note that replying directly to this email will not start an appeal and may not receive a response.
  
  Thank you again for reaching out to REMOVED. If youd like to learn more about our information practices or how we process privacy requests, please visit our Privacy Notice.
  
  Best Regards,
  FastBackgroundCheck Customer Support
  
  NOTE:  REMOVEDis dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a REMOVED(REMOVED) as defined by the REMOVED(Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:10/09/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently notice that Fastbackgroundcheck.com contain my personal info which I don't feel comfortable and has filled out the OPT-OUT form online but it refuses due to no related law in my state. It can be the excuse that it can reckless and arbitrarily publicize my info online for anyone else to check. It makes me no privacy. Since it's my info, why I can't say NO? Thus, I hereby urge BBB to constrain this organizer from doing things like this.

  Business Response

  Date: 10/09/2026

  Hello,
  
  If you would like to appeal the handling of your privacy request, we encourage you to submit an appeal using the process described in the Your Privacy Rights section of our Privacy Notice.
  
  When submitting an appeal, please identify the specific law you believe applies to your request and, to the extent you are able, briefly explain why you believe that law covers the individual identified in the request.
  
  Please note that replying directly to this email will not start an appeal and may not receive a response.
  
  Thank you again for reaching out to REMOVED. If youd like to learn more about our information practices or how we process privacy requests, please visit our Privacy Notice.
  
  Best Regards,
  FastBackgroundCheck Customer Support
  
  NOTE:  REMOVEDis dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a REMOVED(REMOVED) as defined by the REMOVED(Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 10/09/2026

   
  Complaint: 25369123
  
  I am rejecting this response because:
  Under New York General Business Law Section 349, deceptive business practices are illegal. I've filled out the online OPT-OUT form to request Fastbackgroundcheck to delete my personal info. Then, I received two emails which the first one says it would take few days to process and the second mail refuses. I also contacted its customer support email and received that they're not able to help. Today, OCT 9, I filed a BBB comlaint and its team replied that I need to appeal with related law. Since Fastbackgroundcheck offers the OPT-OUT form online for people to make request, but not going to honor it.  It is not practicing the business in honest way.
  Sincerely,
  
  Hsuanwei Peng

  Customer Answer

  Date: 10/15/2026

  Fastbackgroundcheck has replied me on Oct 13 that it has removed my personal info from its site and I can see that at this moment. I'm content with result. :)

• Initial Complaint

  Date:10/08/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 5, 2026 I requested that my personal information not be publicly accessible on the Fast Background Check website. They refused. On October 8, 2026 I sent an email appealing the refusal and again they refuse to remove my personal information. This information includes address, phone number, age, and other information that could be used to commit identity fraud or related crimes.

  Business Response

  Date: 10/09/2026

  Hello,
  
  If you would like to appeal the handling of your privacy request, we encourage you to submit an appeal using the process described in the Your Privacy Rights section of our Privacy Notice.
  
  When submitting an appeal, please identify the specific law you believe applies to your request and, to the extent you are able, briefly explain why you believe that law covers the individual identified in the request.
  
  Please note that replying directly to this email will not start an appeal and may not receive a response.
  
  Thank you again for reaching out to REMOVED. If youd like to learn more about our information practices or how we process privacy requests, please visit our Privacy Notice.
  
  Best Regards,
  FastBackgroundCheck Customer Support
  
  NOTE:  REMOVEDis dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a REMOVED(REMOVED) as defined by the REMOVED(Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 10/17/2026

   
  Complaint: 25368279
  
  I am rejecting this response because: I have already sent an appeal to the company stating why I request MY personal information be removed from their publicly available area of the website. Again they respond that they only honor personal information removal where the law forces them to do so. This is a very low standard that completely ignores the real impact of having personal information exposed on the internet. They have shown absolutely ZERO willingness to understand or respond to my concern. Again, only doing what the law forces them to is a very low standard, not one that should earn them a high BBB score.
  
  Sincerely,
  
  REMOVED