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Business Profile

Online Retailer

Quietum plus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order this product on 1.24.2025. Was told that I need a 90 day supply so I purchased 90 days worth for ******. I have taken as directed by the directions with no change, really my systoms are worse. So I did some research and want my money back guarantee. Since the company guaranteed is no questions ask full money back refund. I would like my money back

    Business Response

    Date: 02/04/2025

    Mr. ****** ******* contacted us on February 4th requesting a refund as he is unsatisfied with our product.

    A refund was issued on the same day to satisfy the customer and a refund confirmation was also sent to his email address.

  • Initial Complaint

    Date:01/29/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 4th, I ordered I bottle of Quiteum Plus. I paid via ******. I received a confirmation in amount of $43.67. Later that day I received a second email for 3 extra bottles at a cost of $95.05. I did not order these. Attempts to reach this seller have been futile after multiple attempts. I want a full refund, total &******. I have not opened any of these bottles and dont intend to. There advertisements state a no hassle 60 day money back guarantee. That is what I am seeking.

    Business Response

    Date: 01/30/2025

    Thank you for reaching out!

    The customer's orders were refunded since January 29th as per our interaction with her.

    I hope this information helps settle the situation.

    Customer Answer

    Date: 01/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:01/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this product for my husband on 9/22/24 and was highly recommended to purchase a 90 day supply because it would take that long to know. My husband is very ill with cancer and was hoping for some relief for his ringing ears. Reached out to the company on 12/24/24 for a refund. Was told only available for 60 days. Reached out again on 12/31/24 explaining why they push the 90 days if you don't know at 60 days, kinda a scam. If you feel you can help us would appreciate very much. Thankyou, *****

    Business Response

    Date: 01/09/2025

    Thank you for letting us know about this situation.

    As the refund policy is very clear about the 60-day money-back guarantee period, the refund request was denied.

    As a courtesy to resolve this complain, we will issue the refund for the customer's order.

    Thank you for letting us know about this.

    Customer Answer

    Date: 01/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:01/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 16NOV2024, I purchased 6 bottles of Quietum Plus, Order ID: QQPJSWS6, Product ID ****** purchased on my credit card. I received the order on 21NOV2024. I took the pills for 14 days but each day i had stomach discomfort and bloating. I stopped the pills and the abdominal pain went away. i want to return the bottles for a full refund. The company advertised a money-back guarantee if not satisfied. After using the product for 14 days and unable to tolerated due to discomfort, this is obviously will not work for my tinnitus. I am unable to reach anyone at the company to even learn how to obtain the refund. There are no instructions provided for their money back guarantee. Please help me in this situation.

    Business Response

    Date: 01/02/2025

    Thank you for letting us know about this.

    The customer did not reach out to our company to inform us about the situation.

    We refunded the order placed for our product right now.

    If we can assist the customer with any other information, please let us know.

    Customer Answer

    Date: 01/03/2025

     
    Complaint: 22755386

    I am rejecting this response because:  there has been no refund made to my credit card.  The refund of $311.64 was showing as pending yesterday, and then this morning i was alerted the refund transaction had been cancelled!  What is going on here with this company?  Can you please assist in this matter? I will accept the resolution once the credit has fully posted to my account. 

    Sincerely,

    ********* ****

    Business Response

    Date: 01/30/2025

    Thank you for reaching out to us about this.

    Please find attached the credit note issued from our end as previously discussed. The refund was issued as informed, the customer must further discuss with his financial institution.

    I hope this information helps!

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A member of my family purchased ****** worth of a product called Quietum Plus without my permission on my credit card. It is supposedly a supplement for tinnitus but has no information on the bottles about that. I looked at their advertising and it was obviously a scam. It was distributed from ********* and claims full money back if not satisfied on the advertising online, but has no info and returns no messages. I see on your website others have complained and it is truly the scam I believe it to be. There was no real receipt/confirmation or order number for the purchase but they charged my Discover Credit Card on 11/30/2024 from *******, zip code ************************ DIGISTORE24.C phone ********** and a person name ******* Bark, who has only an address in Gibralter and is emailing me about every three days to sell other health products or try to sell more of the Quietum Plus. I will not allow my family member to open and of the six bottles because I have no idea what is really in these supplements. I would happily send them back if I could get a refund. I have uploaded the info appearing on my credit card when I looked up the transaction and a screen shot of the address ******* Bark sent in an email supposedly as a confirmation of an order with no order number.

    Business Response

    Date: 12/18/2024

    Thank you for letting us know about this situation.

    The refund policy is available on our official website, however, in order to settle the dispute, the full refund for the customer's order was issued.

    Let us know if there is anything else that we can assist with.

  • Initial Complaint

    Date:12/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im writing this for my partner, **** **** my name is ******** *****. He listened to a convincing video because hes suffering from tininitis. He was convinced and decided to order this product, at more than $300.00, this afternoon, 1 December 2024. There seem to be no protections for consumers anymore. This company has all one star reviews on the BBB. BBB results show that this company refunded the full amount to each complaint. I could find no phone number to contact customer service on the site, nor is there any way to cancel an order that was just made, that I could find. Please ensure that this order is refunded immediately by this company to **** ****. Thank you for all you do for consumers. ******** ***** ************ ****************

    Business Response

    Date: 12/02/2024

    Thank you for letting us know about this.

    The customer reach out to us to cancel his order, the order was cancelled and the refund issued.

    I hope this information helps to settle the situation.

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I odered Quietum Plus on Sept 22, 2024, they say the shipped it on the 23rd and I received the product Sept 28th. I have been using the product since I received it.Unfortunately, I have seen no improvement. Therefore I requested a refund of the $177 on the 25th of November. The response I received "thank you for getting back to us and we are sorry for the confusion.The policy allows refunds within 60 days from the date of purchase. This means that the timeline for requesting a refund begins from the day the purchase was made.Have a nice day!Best Regard,Rey"So regardless of when I received the product I would not have 60 days to try the product and they do not want to honor the ************ information is: Invoice no: ********us 09/22/2024 Order no: 92EMKNSK Customer no: *********

    Business Response

    Date: 11/28/2024

    Thank you for letting us know about this.

    There must be some confusion because the refund policy is explicit about the fact that the warranty period of 60 days starts from the moment of the delivery of the package, according to the tracking number.

    The refund was issued for the customer's order to settle the concern.

    I hope this information helps!

  • Initial Complaint

    Date:11/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The day of transaction 11/22/24 the company is Quietum Plus. I ordered the three bottles for ****** they said that my transaction was declined. But the money was taken out of my account. I called the company they keep telling me its was declined. But the money was taken out of my account. I locked my card to be safe.

    Business Response

    Date: 11/25/2024

    Thank you for reaching out!

    The customer did not finish the transaction for our product, and no order was processed

    We suggest the customer get in contact with her bank and send us the bank statements with the transaction because there is no amount paid for our product from her end.

    The transaction of $177 appears as abandoned because she did not complete it; she left the products in the cart.

    I hope this information helps!

  • Initial Complaint

    Date:11/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business advertises 60 day, no questions asked, money back guarantee no matter how many bottles bought. Business recommends largest quantity you can purchase for best results, possibly complete cure of tinnitus. Any amount purchased over 2 bottles (2 months supply) exceeds return/refund guarantee. Coaches follow up calls (within minutes after initial purchase) strongly PUSH purchase of 18 month supply of 3 products to insure complete resolution of problem. Nothing mentioned in phone conversation regarding returns. If consumer sticks with program for over 60 days (as PUSHED by coaches for maximum effectiveness, since everyones body reacts differently, some not as quickly as others)they have no chance of returning unopened product for even a partial refund! I would NOT have purchased 18 months worth of product without the STRONG, PERSISTENT coachs insistence that it was the only way I could be sure of successfully curing tinnitus permanently!!! I used products for 5 months as directed (not finishing the first 6month supply I originally ordered) emailed, called asking to return of unopened product/partial refund and was told they dont sell restocked product. What do they do with product returned within 60 day period? No hope of return/refund even though THEY CALLED ME abd OVERSOLD product return policy!Unhappy, poorer, duped 75 yr old widow! Is this not a form of FRAUD?!

    Business Response

    Date: 11/05/2024

    Thank you for reaching out!

    In order to settle this complaint the refund was issued as an exception for the customer.

    Let us know if you need further assistance from our end.

  • Initial Complaint

    Date:09/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their product to resolve the issues that the product represents to solve, and I am not seeing those results. In fact I have pain from the product and I want to Discontinue using and have a full refund.They claim they have a 60 day ironclad refund policy.however theres no phone numbers and no addresses and no way to contact them.

    Business Response

    Date: 09/19/2024

    Thank you for letting us know about this situation.

    The order made by Mr. ******* was refunded in full to settle the dispute.

    Please let us know if we can further assist.

    Customer Answer

    Date: 09/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Quietum plus is NOT a BBB Accredited Business.

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