Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order late at night on 7/13 after watching video. Thought the 2nd deal for the 12 offered would ***lace the first one for the 3+3. When I realized it didn't I immediately called to cancel early morning 7/14. The order had not shipped and did not have a tracking # applied to it as the ** *** pointed out. See below. Within an hour I got a call from a salesperson trying to sell me 2 other products!!! Got supplements but not going to use them as from reviews they don't work and shouldn't have to pay to return them as I contacted to cancel before shipped.July 14, 2025 05:08AM PDT Hello Seller,Our customer has contacted ********* requesting a refund. As there is no tracking information as of this time, we would urge you to review the customer's request before the order ships out.Please make contact with the customer to provide further support. ******** Creation Date:July 14, 2025 05:08AM PDT Order Number: JM5LMJ2E Seller: Razvan P July 14, 2025 10:39PM PDT Hello there, Thank you for reaching out!Regarding your concern, because our fulfillment period only takes a few hours since orders are placed, I'm afraid your package had already been processed and shipped before receiving your message, so I was unable to cancel it.************************************************************************************* In such a situation, here's what I suggest - we can offer you a 50% partial refund should you decide to keep the supplements. Please keep in mind that once you accept the refund, you agree to keep the item and forfeit the remainder of your money-back guarantee period.If you, however, decide that you want a full refund, please send the bottles back - this includes empty, opened, and unopened bottles - to the following address within 60-days of the delivery date of the package (according to the tracking number):Do let me know if you'd like to proceed with the partial refund so I can issue it right away!** ************

  Business Response

  Date: 07/21/2025

  The customer did not reach out directly to us to make the cancelation request.

  Regardless, a full refund was issued to satisfy the customer and they will also receive a refund confirmation via email.

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly mother was lured by a ******** ad promising to quiet the noise in her ears. She took some little quiz or questionnaire to incorrectly "diagnose" that she had tinnitus. Then, she read on the ***** website that taking 6 bottles of this dietary supplement would CURE her tinnitus. Being a stroke victim and having dementia, she is medically directed not to take any supplements or OTC meds. But, since Skaal was promising to cure the noise in her ears, she bought the recommended 6 bottles for $300. After getting a fraud alert, there was absolutely no way to contact this business except by a contact form on the website. As a result, I could not stop the supplement from shipping or my mother from being charged. After an appt., the doctor confirmed she had hearing loss and no amount of supplements would cure the noise from the hearing loss. After 5 days, I got a response from ***** and it was too late as the product had shipped. Now, the Assisted Living it trying to intercept the package to return it to sender in hopes of preventing my mom from interfering with her medication or causing her another stroke from the excess vitamins. This company is a complete scam and targets the elderly and injured.

  Business Response

  Date: 06/19/2025

  Thank you for reaching out!

  I think there is a confusion about the name of the product. Our product name is Quietum Plus, and the customer is talking about a different one with a similar name offered by a different company.

  There is no order made for our product by the customer that filed the complaint.

  I hope this information helps.

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/28/25 I placed an order for Quieton from Skall order # SK3188 paying $177.00 for 3 bottles, in an attempt to get relief from tinnitus. I took the product for 60 days. The product had an 90 day money back guarantee. On 5/20/25 I contacted their online customer service advising the product did not work and I inquired on the return process for a refund. I received, what appeared to be a system generated response, stating they were analyzing my request carefully and would be in touch request#****. I then followed up on 5/20 again requesting the status on refund policy, no response, 5/23/24 again I sent another request which went unanswered and again today 5/28 and no response. This is a scam and I dont want anyone else to fall prey to this Please help in securing my refund.

  Business Response

  Date: 05/29/2025

  Thank you for reaching out!

  The customer doesn't have any order for our product, but for a different one. 

  We cannot assist in this matter.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 22, 2025 Purchased Quietum Plus, a remedy for Tinnitus (ringing "sound" caused by a neurological problem.$316.34 It had no effect within the Refund period.I applied for a refund. They rejected the request using a series of made-up reasons.BBB should have a warning for others. I did not check with BBB first, . . . Q+ had a very convincing advertising presentation online.

  Business Response

  Date: 05/15/2025

  Thank you for reaching out!

  We were in touch with the customer, and the refund was issued from our end, however, the customer changed his credit card without our knowledge and the refund bounced back.

  We informed the customers about the next steps needed to be taken, and to get in touch with our payment processor for them to issue the refund to a different credit card.

  We are going to monitor the situation, and further assist the customer to receive the refund.

  Thank you for understanding.

  Customer Answer

  Date: 06/09/2025

  Thanks for the influence you have applied to:

   

      Quietum Plus  ( tinnitus "medication" )

   

       Buy Goods     (A billing agent)

   

  They finally came through with a full refund after several months of their resistance and made-up reasons for a denial.

   

  I don't know your actions, but they changed their attitude to me shortly after you asked me for status info.

   

  Many thanks, and wishing you and your clients every success !

   

  G'day - ***** ********

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  product did nothing for my tinitus

  Business Response

  Date: 04/28/2025

  Thank you for letting us know about this.

  The customer never reach out to us for assistance.

  I'll issued the refund for the customer's order.

  If I can assist with something else, please let me know.

• Initial Complaint

  Date:04/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ******* ~
      It is with great joy that I am letting you know that this case has been resolved over night!!!!  Did not expect it to go this way.  I received $1968 from Sonus Complete/ClickBank.  I called my credit card company and the money is in receipt of them.
      All is good.  I thank you for all you do!!  So much appreciated.  What a ********************************************** *****

  Customer Answer

  Date: 04/01/2025

  My husband has terrible tinnitus and saw ad for Sonus Complete and all the success they have had. Placed a small order for Sonus complete for husband to try. Next day **** *****, lead consultant, called me to explain the need to get 18 months of the Sonus Complete, Aqua Peace and Quietum plus. Needed to get that amount because of length of time my husband had tinnitus issue and the company sometimes runs out of product. Ordered the three supplements on 1/7/25. I asked about the 60 days and if that starts the day you order it. **** said when you receive it. I received only part of the order a week later. Called **** and said the one other supplement is delayed in transit due to weather. **** said to start taking supplements when I receive all. Had all supplements on 1/31/25 and called Company and spoke to ****** an associate, and asked her to document receipt of supplements. Now I called the company today, 3/31:25, and told associate that I wanted to make arrangements to return supplements since they didnt work. My husband kept a journal on each day of taking supplements and Blood pressure went up and ringing in ears got worse but he proceeded with the 60 days. So associate told me I was 4 days too late to get a refund. It was exactly 60 days the day I called!! I paid $1968! I couldnt speak to anyone else except send an email to customer service. I would have gladly paid this money if it worked but it didnt. We are talking almost $2000 that I am out of and have a whole tote full of useless supplements. In my email I offered to pay for the supplements my husband used. This is very sad and bad business.

  Business Response

  Date: 04/01/2025

  Thank you for letting us know about this situation.

  We are having a 60-day money-back guarantee period that start from the moment of the delivery of the package. 

  As a one-time courtesy, I'm gonna approve the refund exception for the customer's orders, the one made on the platform , and also the one made over the phone.

  If I can assist further, please let me know.

• Initial Complaint

  Date:03/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Quietum Plus for relief of my tinnitus. However shortly after taking it, a few days later, I ended up in the ** with strong contractions in my back that just about doubled me over. I suspected this supplement as I'd never had these before and it was the only thing that had changed recently. When I discontinued use, they went away. I have two full unopened bottles.

  Business Response

  Date: 03/31/2025

  Thank you for letting us know about this situation.

  The customer never reach out to us to let us know about this.

  The refund was issued for the orders made for our product.

  Thank you again for bringing this up to our attention.

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  The reason I never informed the business is I saw no way to do this on their website. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 6 months supply as suggested, 6 bottles with 30 pills in each. Started taken them as directed, after 90 days no results. Went on web site and found out at that time I had to return their product after 60 days. Typed in their refund email address ********************************** and all they talked about is the product. Tried to get a phone number and finally found an 800 number, I called that and it's a different company. It seem to me they are HIDING from their customers.

  Business Response

  Date: 03/18/2025

  Thank you for letting us know about this situation.

  The customer reach out to us in December about the package, using our e-mail address ( as you can view from the screenshot attached). Since that moment there was no other interaction with the customer.

  We issued the refund for the customer's order in order to settle this situation.

  If we can further assist, please let us know.

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After watching the Quietum Plus internet video, I decided to try the product for my Tinnitus. There was a high sales push to order at least a three month supply because that's the average time needed to see results. They also offered significant savings, for the more you ordered. Plus, future stock shortages were explained in what sounded like a threat to be sure to order enough now, or suffer the possibility of running out of product which could cause tinnitus to return.1) I mention all of this because it was an overload of information that continued, even after I received my product. I had to block emails because I was receiving several each week, trying to get me to purchase more product and different products unrelated to my original order.2)The Quietum didn't stop my tinnitus, and I think the increase in supplements was partly to blame for a sudden weight gain. I had used 2 bottles and decided to stop taking the product.3) I called Quietum Plus, now also refered to as *********** to find out if I could return the product for the guarenteed refund. I was told, "yes", and to be sure the return shipped to ******, ***, with a copy of my original order confirmation, and call 4 - 7 days later to give the tracking number.4) Now I had to deal with Help Grid (another new name). After all this, I was told that my product was returned too late; that their system will not allow refunds for product returned after 60 days. I asked why I was told to pay shipping and return the product, but they had no answer. All I'm requesting is the full refund that they guaranteed in the video. Yes, I was 2 weeks past the 60 days, but this cumbersome process, numerous company names and phone numbers, and employees that aren't clear on policies has added up to a horribly frustrating experience.

  Business Response

  Date: 02/20/2025

  Thank you for letting us know about this.

  The refund was issued for this order to settle the complaint. 

  The customer was already informed about our refund policy of ************************************************************ former customers, we issued the refund.

  Let me know fi there is anything else needed from our end.

  Customer Answer

  Date: 02/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned 6 bottles of Quietum supplements because they didnt work for me and they reached out stating that they couldnt refund because it was past the deadline for return so I asked them to return the bottles and they are saying they cant do that. The 6 bottles of Quietum are valued at around $300.00

  Business Response

  Date: 02/07/2025

  The customer reached out to us on January 22nd to request a refund and informed us of the fact that the product has been returned back to **, however, the 60 days warranty period had already ended in July 2024.
  

  After the customer was informed that a refund was no longer possible because they reached out after the 60 days money back guarantee ended, they requested for the bottles to be returned back to them, however, it is not possible to send the bottles back once they've been returned.

  Regardless, a refund was issued to satisfy the customer and a refund confirmation email was also send to their email address.

   

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****