Business Profile

Collections Agencies

Wakefield & Associates

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Complaints

This profile includes complaints for Wakefield & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

690 total complaints in the last 3 years.
81 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The basis for my dispute WAKEFIELD & ASSOCIATES I,Date:July 11, 2023,Account#:*****************:************: I,Date:June 28, 2023,Account#:*****************:************:- was required to notify me prior to 07/11/2023,06/28/2023 or no later than 30 days after.WAKEFIELD & ASSOCIATES failed to notify me about reporting derogatory info. toEquifax, Experian, and TransunionIn section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 07/11/2023, furnishing the negative derogatoryinformation to a consumer reporting agency described in section 603 (p), 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus brokecommerciallaw under UCC ***** that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response.Also, WAKEFIELD & ASSOCIATES I" failed to give me my "Mini-******** five days prior to placing this derogatory item on all of my credit reports, per Section *************** 809, which is $1000 per violation and the state of Texas allows treble damages.Under 809. Validations of date and Mini-Mirandiunder Section 807(1)WAKEFIELD & ASSOCIATES I,Mr. **** ****, President failed to send me my initial communication before placing this alleged derogatorystatus on my credit reports further violating the ****, I understand that according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to $2500 and can be enforced by ******,and that my state attorney general can also enforce this with a $1000 penalty as well.I attached a copy of the law and the actual document from the federal reserveWAKEFIELD & ASSOCIATES Iis held liable as well for defamation and in the state of Texas a creditor is who collectstheiron debt is considered a debt collector under FDCPA. ***** v. Heard 980 S.W.2d693(Tex.App-San ******* 1989reh.den.)
Customer Answer
Date: 07/18/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Jesse ******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ***** Stiger Date: _07___/_18____/_2025___

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on _06_/_07_/2025___ by Select one -> Email, Phone, Mail, or Other (Please specify)************************************ ________________
  
  *****
- The reason why I believe the alleged debt is NOT valid is: 1. Failed PROOF OF CLAIM that ""Original Creditor". has a signed contract with ***** ****** signifying that Debtor knew of any charges for services in advance and agreed to the same.
  My Common Law Right -See Restatement, Contracts S 170(3), (4) (1932); C.J.S. Mortgages S 469 in ************* v ******** 256 N.J. Super 23 (App. Div 1992).
  
  2. Failed PROOF OF CLAIM that has a signed contract with Debtor to perform a specific function with regards to the DEMAND FOR PAYMENT OF DEBT, in lieu of #1,under
  
  F. The Texas Civil Code, which set forth contract law in 1549, et seq.Some crucial are: 1550. Essential elements of contract
  It is essential to the existence of contract that there should be part:
  2.Their consent;
  3. Lawful object; and
  4. A sufficient cause or consideration
  1156/ Essentials of consent
  The consent of the parties to a contract must be:
  ******;
  2. Mutual; and,
  3. Communicated by each to the other.
  1567. An apparent consent is not real or free when obtained through:
  I. Duress;
  II. Menace;
  III. Fraud;
  IV. Undue influence
  See Matter of Staff Mortg. & Inv. Corp., 550 F.2d 1228 (9th Cir 1977), Under the Uniform Commercial Code. Letter of sale or assignment from the original creditor to your company. ( Agreement with your client that grants you the authority to collect on this alleged debt.) ******* v. ************************, 302CV577, 2002 WL ******** (*.****., Oct. 29,2002)
  
  *****
- The account number: *********************
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 07/29/2025
Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Mr. ******* complaint.
The current creditor, **************************, placed two accounts with ******************** on June 28, 2023 and July 11, 2023. The original creditor is ********** Specialists (Acute). Acute provided emergency physician services to Mr. ****** on November 14, 2022 and January 7, 2023.
Wakefield sent initial notices to Mr. ****** on July 4, 2023 and July 16, 2023. There is no record of its return.
Wakefield received an indirect dispute from the consumer reporting agencies (****) through e-OSCAR beginning July 16, 2025. Mr. ******* account was dispositioned as disputed. Wakefields investigation uncovered no evidence that it furnished inaccurate information to the CRAs.
In its investigation of this complaint,Wakefield was unable to substantiate this balance with its creditor client.Wakefield has closed this account within its system of record and submitted a request for deletion to the credit reporting agencies.
Initial Complaint
Date:07/08/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Wakefield and Associates, LLC is trying to collect debt in the state of Kansas with out being licensed in ****** according to **** website. Wakefield has also contacted me about collecting a debt not owed by myself and I was not listed as financially responsible on the account.
Customer Answer
Date: 07/11/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Danielle *******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ******** ******* Date: 7/11/2025

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on 07/09/2025_ by Select one -> Email, Phone, Mail, or Other (Please specify)___mail______________
- The reason why I believe the alleged debt is NOT valid is: They are calling numerous people who are not financially responsible for this debt to collect it. The called his stepmother he is 35 years old she is not on his paperwork and they called myself ******** ******* and I am his fiance but on listed as emergency contact not financially responsible. Wakefield isnt licensed in ****** to collect debt in ****** accourding to **** website.
- The account number: the reference number is on the image of the original letter received from Wakefield. Top right corner. Ref#: *************. Alleged debt original Account #: *******
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 07/25/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to your complaint. Now that Wakefield is aware the phone number does not belong to the intended consumer, it has updated its system of record so you will not receive further calls.
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is trying to collect a debt that has already been resolved many months ago. The company has no availability to contact them during non business hours of my work and NO email on the website at all.
Customer Answer
Date: 06/10/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Gregory ********, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: Date: __/__/____

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:
  
  *****
- The account number:
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 06/27/2025
Wakefield is currently investigating Mr. ********** complaint and the information provided. Please allow more time.
Customer Answer
Date: 06/27/2025
The only option was to reject the response because accepting it closes the ticket once this has been verified as paid per the receipt I have sent, I will accept this response

Complaint: 2344711

Sincerely,

******* ********
Business Response
Date: 07/14/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ******* ********* complaint. Our client, Banner Primary Care Physicians AZ (Banner), placed an account in our office on May 23, 2025. An initial notice was sent to Mr. ******** on May *******. Wakefield has no record of return mail. Wakefield has reviewed this with Banner and no payment has been received on Mr. ********* account. Please provide a copy of the canceled check or the transaction number so we may review this further with our client. ******************************* denied the claim for this date of service, January 29, 2024. Therefore, the balance is Mr. ********* responsibility. Wakefield will send verification of this debt directly to Mr. ****************** may contact an account representative regarding this account by phone at ************** between the hours of 9am to 5pm Monday through Friday, or by mail at the below address.

Wakefield & Associates, LLC.
******* 59003
******************-9003
Customer Answer
Date: 07/14/2025

Complaint: 23447112

I am rejecting this response because:
I literally attached the **** receipt from the banner portal. Please read it. I WILL NOT be working to settle this again.
Sincerely,

******* ********
Business Response
Date: 07/25/2025
As previously stated in our last response, Wakefield needs a copy of the cancelled check or transaction number so we may review this with our client. What you provided with this complaint is not proper proof of payment.
Customer Answer
Date: 07/25/2025

Complaint: 23447112

I am rejecting this response because:
As previously stated this was handled through a previous BBB complaint because it was an error in billing. The debt was received at that time by ******. That is the proof you need, there is no check to submit. This needs to be taken up with Banner not me.

Sincerely,

******* ********
Initial Complaint
Date:06/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I demand this account be removed from my credit report. I do not have a contract with Wakefield & Associates LLC. They did not provide me with the original copy as requested
Customer Answer
Date: 06/04/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Joshua Green, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: Joshua Green Date: 06__/04__/2025____

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __06/01__/2025___ by Select one -> Email, Phone, Mail, or Other (Please specify)____phone_____________
- The reason why I believe the alleged debt is NOT valid is: I have no knowledge of account and have never entered a contractual agreement with Wakefield & Associates and demand that these accounts be deleted from my credit report
- The account number: was not given to me
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 06/24/2025
Please accept this response to your ************************************ complaint, received on June 4, 2025 in regard to Wakefield & Associates, LLC. (Wakefield) account number ************* This account was placed with Wakefield by ******************************** on November 23,2022. An initial notice was sent to you on November 30,2022. There is no record of its return. Wakefield has sent validation directly to Mr. ****** A tradeline deletion will not be completed as it is the position of Wakefield that no violation has been committed.
You may contact an account representative regarding this account by phone at ************** between the hours of 9am to 5pm Monday through Friday, or by mail at the below address.

Wakefield & Associates, LLC.
******* 59003
******************-9003
Initial Complaint
Date:05/31/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I AM NOT LIABLE FOR THIS DEBT WITH **************, I DO NOT HAVE A CONTRACT WITH ********************************** THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS I REQUESTED.
Customer Answer
Date: 06/10/2025
The information you requested are as follows:

1. Below is the copy of the second request seeking the original contract with my explanation.

2. The reference number of the alleged debt is : 01-251203774
Business Response
Date: 06/10/2025
Wakefield & Associates is investigating this complaint and will provide a response shortly.
Initial Complaint
Date:05/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this complaint regarding Wakefield & Associates and their failure to appropriately respond to my attempts to address three medical collections that appear on my credit report.I first contacted Wakefield & Associates on March 20, 2025, but the representative was unable to locate my account. On March 27, 2025, I sent a written dispute that included prior documentation showing that medical bills under my name had been previously paid in full. That letter has gone unanswered for over 30 days, yet the company confirmed my account with the credit bureaus shortly after a contradiction that raises serious concerns.Since then, I have continued my efforts to communicate and resolve the matter. I called again on April 28, May 13, May 21, May 22, and May 23, 2025. On May 23, I spoke with a representative who stated she was able to locate my account but could not assist further because it was outside her department. She referred me to another number, which goes straight to voicemail.I have called the following numbers in good faith and have not been able to reach anyone who can assist:************** ************** ************** Despite these repeated efforts and the submission of prior documentation, Wakefield & Associates has not responded to my dispute, failed to provide any meaningful communication, and has continued to report the accounts to the credit bureaus.I am not admitting responsibility for these accounts, but I am seeking resolution. I have attached a copy of my previous correspondence and proof of prior payments for your ********* this point, I am requesting the assistance of the Better Business Bureau to ensure that Wakefield & Associates addresses this matter, reviews the documentation provided, and issues an appropriate resolution based on the facts.Thank you for your time and assistance.
Customer Answer
Date: 05/25/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Andrea ******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ****** ****** Date: _5_/__25/_2025

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on _3_/_27_/__2025_ by Mail.
  
  *****
- The reason why I believe the alleged debt is NOT valid is: I paid my open balances with banner health and the company was not unable to validate my debt or the account with them.
  
  *****
- The account number: I was not provided an account number and dont have one.
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 06/03/2025
Wakefield & Associates is investigating this complaint and will provide a response shortly.
Customer Answer
Date: 06/03/2025

Complaint: 23372487

I am rejecting this response because: there is not details or information. Their response is incomplete.

Sincerely,

****** ******
Business Response
Date: 06/12/2025
Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******* complaint.
The current creditor, ************************** (Thunderbird), placed three accounts *************, 01-242851040, 01-242851041)with Wakefield on June 17, 2024. An initial notice was sent to Ms. ****** on June 19, 2024. There is no record of its return.
*********** provided services to Ms. ****** on January ******* and March 4, 2023.
Wakefield received multiple indirect disputes from the consumer reporting agencies (****) through e-OSCAR beginning February *******. Ms. ******* accounts were dispositioned as disputed. Each time,Wakefields investigation uncovered no evidence that it furnished inaccurate information to the CRAs.
Wakefield does not show record of receiving the direct dispute mentioned in Ms. ******* complaint.
In its investigation of this complaint, Wakefield has verified that the payment Ms. ****** made on May 20, 2023 was applied to Account ************ prior to said account being placed for collection with Wakefield. As such, the remaining amount due on the account as placed with Wakefield is accurate. Additionally, the July 13, 2021 payment ********* made in the amount of $3,632.98 appears to have paid other older accounts because said payment was made prior to the dates of service on the accounts that have been placed with Wakefield for collection.
Thunderbird has substantiated the debt and asserts that the balances are due and owing.
Wakefield will send verification directly to *********.
Customer Answer
Date: 06/12/2025

Complaint: 23372487

I am rejecting this response because: I sent a request directly and contacted them multiple time to resolve this account. I want to be clear that I am not admitting responsibility for the debt, but I am willing to resolve the matter in good faith to remove this burden from my credit report. I am offering a 60% settlement on each of the following original balances.

Sincerely,

****** ******
Business Response
Date: 07/25/2025
Please accept this response to your ************************************ complaint, received on July 11, 2025 regarding Wakefield & Associates, LLC. (Wakefield) account numbers ************, ************, and ************. These accounts were placed with Wakefield by ************************** on June 17, 2024. Initial notices were sent to you on June 19, 2024. There is no record of their return.

Wakefield received multiple indirect disputes from the consumer reporting agencies (****) through e-Oscar beginning February 27, 2025. Your accounts were dispositioned as disputed. Each time, Wakefields investigation uncovered no evidence that it furnished inaccurate information to the CRAs.

Wakefields representative spoke to you on July 10, 2025 and offered you a 20% settlement. You refused the settlement amount that was offered.

You accepted the 20% settlement amount on accounts ************ and 01-242851041. These two accounts have a zero balance and were closed within our system of record on July 17, 2025.

Your remaining account, ************, currently has a balance of $544.91.

Wakefield has dispositioned your accounts as cease communication, with the exception to any notice or disclosures Wakefield may be obligated and/or required to send.
Initial Complaint
Date:05/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, this company is doing fraudulent business. I do not own a home or had any type of service from this business. These people kept calling me and harassing me about a debt i owe to a roofing company which i know nothing about. I live in a small apartment with my 2 children and my mother. When i seen my credit report was dropped tremendously i called the alleged roofing company and they claim to have no knowledge of any services with me or my name, which means this is fraud. This has called me a lot of stress and i worked so hard maintaining a decent credit score and someone did this to me. Wakefield constantly harassed me and this is not fair. I never in my life needed a roofing service, Im a 31yrold single mom with a minim wage job, please help me
Customer Answer
Date: 05/10/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Angel *****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ***** ***** Date: 05_/_10_/___2025_

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)___________phone______
  
  *****
- The reason why I believe the alleged debt is NOT valid is:
  
  *****
- The account number:
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 05/23/2025

Wakefield and Associates, LLC (Wakefield) appreciates the opportunity to investigation and respond to Ms. ***** complaint. Our client,*********************************, placed three accounts in our office on September 4, 2024, September 5, 2025, and December 20, 2024. These accounts are for medical services provided to Ms. ***** on June 28, 2023, July 17, 2023, and November 2, 2023 at *********************************** FL. Itemized statements have been requested and will be mailed directly to Ms. ***** within 30 days.
Customer Answer
Date: 05/27/2025

Hello my name is ***** *****, I filed a complaint against Wakefield because they claimed I had a debt owed to a roofing company. I called this roofing company that I know nothing about, never even heard of this place and they denied having no records of doing business with me or someone by my name, Wakefield is a debt collection, they never answer my calls when I call them back and when they call me and I pick up they hang up without saying anything . This fraudulent debt has impacted my credit tremendously, and I need help
Initial Complaint
Date:05/06/2025
Type:Order Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with WAKEFIELD & ASSOCIATES LLC . I do not have a contract with WAKEFIELD & ASSOCIATES LLC, they did not provide me with the original contract as I requested.
Customer Answer
Date: 05/14/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Colton Hall, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ****** **** Date: 05/24/2025

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on 05//05/2025 by Select one -> Mail, or *********************************
- The reason why I believe the alleged debt is NOT valid is: I do not have a contract with this: I do not have a contract with WAKEFIELD & ASSOCIATES LLC, they did not provide me with the original contract as I requested with my signature.
  *****
- The account number: **************
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 05/27/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ***** complaint. Our client, ***********************************, placed an account in our office on March 26, 2025. These services were rendered to ******* on February 17, 2024. An initial notice was sent to Mr. **** on March 26, 2025.Wakefield has no record of its return. Wakefield received and processed Mr. ***** letter on May 19, 2025. At that time an itemized statement was requested from our client. This itemized statement will be mailed directly to Mr. **** upon receipt from our client.
Customer Answer
Date: 06/02/2025

Complaint: 23291257

I am rejecting this response because: As previously stated ,I am not liable for this debt with WAKEFIELD & ASSOCIATES LLC. I do not have a contract with WAKEFIELD & ASSOCIATES LLC, They still have not provided me with the original contract as requested or made the correction to my credit report, with the demand it's removed from my credit report. The ************************************ (****) finalized a rule on January 7, 2025, that prohibits credit reporting agencies from including medical bills on credit reports used by lenders and bars lenders from considering medical information in their lending decisions. This rule is set to take effect 60 days after its publication in the Federal Register, which occurred on January 14, 2025, making the effective date March 17, 2025.
I am allowed under the **************** Portability and Accountability Act (HIPAA) to protect my privacy and medical records from third parties. I do not recall giving permission to [name of provider] for them to release my medical information to a third party. I am aware that the ***** does allow for limited information about me but anything more is to only be revealed with the patient's authorization. Therefore my request is twofold-validation of debt and HIPAA authorization.
Please provide breakdown of fees including any collection costs and medical charges. Provide a copy of my signature with the provider of service to release my medical information to you. Cease any credit bureau reporting until the debt has been validated by me. Please send this information to my address listed above and accept this letter, sent certified mail, as my formal debt validation request, which I am allowed under the *****. Please note that withholding the information you received from any medical provider in an attempt to be ***** compliant can be a violation of the ***** because you will be deceiving me after my written request. I request full documentation of what you received from the provider of service in connection with this alleged debt.
I received a response from WAKEFIELD & ASSOCIATES LLC , after sending the letter, with none of the requested information returned , but an update "statement" in a retaliation form of and increase of $1,987.28 from their original stated amount of $4518.14, now $6,505.42 . This companies current online reviews show this is be immoral and common business practice. (See attachments.)
Sincerely,

****** ****
Business Response
Date: 06/12/2025
Please accept this response to the complaint we received with regard to ********************* on May 6, 2025. Colton Halls account was placed with Revco Solutions by *********************************** on March 26, 2025. An initial notice was sent to Mr. **** on March 28, 2025. Wakefield has no record of return mail.
Wakefield is compliant with current credit reporting guidelines and rules. When new guidelines and rules are effective, Wakefield will update its policies and procedures accordingly.

Wakefields relationship with the creditor is that of a business associate. Business associates may use or disclose information as permitted or required by its business associate agreement or as required by the law. There is no evidence of a HIPAA violation.

An itemized statement has been requested from our client and will be mailed directly to Mr. **** upon receipt.
Customer Answer
Date: 06/19/2025

Complaint: 23291257

I am rejecting this response because: I am responding to your recent communication regarding an alleged debt placed with Revco Solutions by ************************************
First, I must state unequivocally that I have never received any prior communication or notification from *************** regarding this matter. I have no record of receiving any initial notice dated March 28, 2025, or any subsequent correspondence. Under the Fair Debt Collection Practices Act (FDCPA), proper and verifiable notification is required to validate and provide me with the opportunity to dispute any alleged debt in a timely manner. The absence of such notice raises serious concerns regarding the accuracy of your records and compliance with notification requirements.

Furthermore, I have not received any itemized statement or evidence substantiating this debt, I received a statement with a total amount but nothing that was requested. As is my right under federal law, I formally request full validation of this alleged debt, including:
-A complete itemization of all charges, including dates and services rendered.
-A copy of any original agreement or contract bearing my signature that legally obligates me to this debt.
-Proof of legal authority from both *************** and Wakefield to collect on this account, including chain of title of ownership.
Documentation demonstrating that any transfer or sale of this alleged debt was conducted lawfully and in compliance with all applicable privacy, HIPAA, and consumer protection laws. Until you provide complete and verifiable documentation as requested, I dispute the validity of this debt and consider this matter unresolved. Additionally, any attempt to report or continue reporting this alleged debt to any credit reporting agency without proper validation may constitute a violation of the Fair Credit Reporting Act (FCRA)
Please note that I am fully aware of my rights, and I expect your full compliance with applicable state and federal laws. All future communication must be in writing.
Please see the attachments of others requesting the same information and they cannot be provided, this was found via ****** in their recent reviews.
Sincerely,
****** ****
Business Response
Date: 07/02/2025
Wakefields relationship with the creditor is that of a business associate. Business associates may use or disclose information as permitted or required by its business agreement or as required by the law. There is no evidence of a violation. Wakefield is complaint with current credit reporting guidelines and rules. When new guidelines and rules are effective, Wakefield will update its policies and procedures accordingly. Wakefield is still awaiting itemization from our client, ***********************************. Wakefield will send verification of this debt directly to Mr. **** upon receipt.
Initial Complaint
Date:05/01/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've contacted the business to provide an answer or description on why there is a debt which I never had knowledge on my credit report. They claimed I had to mail in a complaint and they would mail me verification of the debt. I never received a notification of the debt from the original debtor or from wakefield and associates until there was a hit to my credit report. I had no knowledge of aby issues with any debts. I was told I forgot the debt and that disputing it would not make it go away on my credit report.
Customer Answer
Date: 05/02/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Katlyn ********, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ****** Vandever Date: _05_/_02_/__2025__

2) Here is the information BBB requested regarding my complaint:

I requested the verification of the debt from Wakefield & Associates on _05_/_02_/_2025__ by Select one -> Email, Phone x, Mail, or Other (Please specify)__Phone_______________

*****
The reason why I believe the alleged debt is NOT valid is: There is no account by the original debtor, no account with the alleged hospital, and Wakefield and Associates when contacted at 10:44 05/02/2025 now claims to not have an account with my information. On 05/01/2025 my account was located and no verification was provided.

*****
The account number: None due to ******************** and ****************** not providing it.
*****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 05/19/2025
Wakefield is currently reviewing Ms. ********** complaint and will respond shortly.
Customer Answer
Date: 05/19/2025

Complaint: 23275970

I am rejecting this response because: I am willing to wait for a response with a resolution. I am not willing to close the case. No debt verification was provided from Wakefield and Associated or from True emergency due to neither of them having any accounts associated with my information.

Sincerely, ****** Vandever

****** ********
Business Response
Date: 05/29/2025
Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Ms. ********* complaint.
The current creditor, **************************, placed an account with ******************** on July 24, 2022. The original creditor is ************************************************* True Partners provided emergency physician services to Ms. ******** on December 28, 2021 at **********************************
Wakefield sent an initial notice to Ms. ******** on July *******. There is no record of its return.
Wakefield received an indirect dispute from the consumer reporting agencies (****) through e-OSCAR on April 18, 2025. Ms. ********* account was dispositioned as disputed. Wakefields investigation uncovered no evidence that it furnished inaccurate information to the CRAs.
In its investigation of this complaint, Wakefield was unable to substantiate this balance with its creditor client. Wakefield has closed this account within its system of record and submitted a request for deletion to the credit reporting agencies.
Initial Complaint
Date:04/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I settled account asked for receipt was informed I needed to request via email which I di. I was also informed that a letter would be sent automatically regarding confirmation of settlement as well as it would also be removed from my credit report automatically. Nothing I was told has occurred. Seems like they don't even hide scaming people
Customer Answer
Date: 04/25/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Peter Hidu, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ***** hidu Date:4 __/_25_/_25___

2) Here is the information BBB requested regarding my complaint:
I am not disputing validity of debt I am making complaint due to not receiving receipt of my settled payment. Letter as proof of settlement and was told it would be deleted off credit

I requested the verification of the debt from Wakefield & Associates on __4/__17/__25_ by Select one -> Email, Phone, Mail, or Other (Please specify)_________email________

*****
The reason why I believe the alleged debt is NOT valid

*****
The account number:
*****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 05/08/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to respond to Mr. ***** complaint. Our client, *********** Care Physician Southeast, placed an account in our office on November 20, 2020. An initial notice was mailed to Mr. **** on November 26, 2020. Wakefield has no receipt of return mail. Wakefield received payment of $1,333.00 on April *******, however this payment was not applied to the intended accounts. ******************** is working on getting this payment applied to the correct accounts. Once this is corrected, a paid in full letter will be mailed to Mr. ***** A credit deletion request will be sent to the credit reporting agencies once these payments have been applied and the accounts have a zero balance.
Customer Answer
Date: 05/08/2025

Complaint: 23249027

I am rejecting this response because: i also never got a receipt for the payment as requested 2x thru the email i was informed to send request. As far as wrong account credit goes. They were informed of that last Thursday and I was told by yesterday I would have letter emailed me by. I didnt recieve yesterday so I called yesterday was guaranteed I would have letter by end of business yesterday. Didn't receive again. Today I called was told 2 different stories. Was told by end of day today again and as soon as its completed. I told *** that I wanted to talk to the **** that is working on it to get a more accurate time frame as they are holding me up from certain things by these accounts staying on my credit. She transfer me ti supervisor extention which also stated the line was no longer in service. Honestly when I have spoke to supervisor they really have no more information than the regular employees as a supervisor I feel they should be more knowledgeable and I again I feel like because they credited wrong account I settled the 2 accounts when I really didnt have money to do so they should put a rush on doing it

Sincerely,

***** ****
Business Response
Date: 05/27/2025
Mr. ***** payments were corrected on May 8, 2025. On the same day, May 8, 2025, paid in full letters were emailed to Mr. *****
Customer Answer
Date: 05/27/2025

Complaint: 23249027

I am rejecting this response because:
Still has not been removed from credit as promised
Sincerely,

***** ****
Business Response
Date: 06/03/2025
Wakefield last furnished Mr. ***** information to the credit reporting agencies on May 5, 2025, and has since ceased reporting.

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