ComplaintsforWakefield & Associates

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Initial Complaint
04/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Wakefield and associates has multiple accounts in collections for me. I called out to them to request additional information about the medical account. The agent informed me of a date of service from 2019 i informed the agent i was not seen in the emergency room on that date. I then proceeded to speak to him about 2 accounts on my credit report from 2022. I asked him various questions and explained to the agent i had health insurance. The agent then proceeded to say of course i see that here you had ********** BLUE SHIELD. I said well if i spoke to all the healthcare facility's and they inform me i didnt have insurance and i was "Self Pay" Why would you know who i had insurance from if i didnt provide it. The agent then tried to continue to string me along saying they filed it against my insurance and they denied it. This also was a lie because i spoke with BCBS and got my letter confirming coverage so i know there was no claims. VERY SHADY COMPANY after he knew his back was aganist the wall he talked about "Timely Filing" I stated that has nothing to do with the emergency provider not filing his claim on time for my insurance to process. I was so very appalled to come here and see i was not the only victim to this issue. Its pulling my credit down as we speak. MULTIPLE ACCOUNTS RECORDED PHONE CALL TO WAKEFIELD AND ASSOCIATES 4/11/2024 11:24 AM
Customer response
04/12/2024
I understand & consent to the release of my information to Wakefield & Associates outlined in the letter from BBB.

Insert Your Name Here:___________________________________ Date: __/__/____

Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/____ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
- The reason why I believe the alleged debt is NOT valid is:__________________________________________________________________________________________________
- The account number:_____________________
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******
Customer response
04/12/2024
I reached out to the collection agency and requested more information on April 11th 11:24 am and thats when they told me about being able to see my insurance on my file. Wakfield records all calls.
Business response
04/24/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ********* complaint. Wakefield currently has three open accounts in our office. The first account is for date of service July 18, 2019, for physician services rendered to ******************************* while at ****** Emergency Department. The current balance for this account is $1,487.00. The other two accounts are for date of service July 20, 2022, and August 20, 2022, for physician services rendered to ******************************* while at ****** Emergency Department. The current balance for these two accounts is $1,246.00 and $720.00. The first account does not fall within the coverage dates; therefore, the balance is patient responsibility. The other two accounts do fall within the coverage dates; therefore, we will attempt to file Ms. ********* insurance. Itemized statements have been requested from our client and will be mailed to ******************** within 30 days.
Customer response
04/24/2024

Complaint: 21564886

I am rejecting this response because: i was not seen on the date in 2019 and i requested proof of this as well. I was not living in ************* at that time.. i am not satisfied of the other accounts that are within the service dates and if you are charging my insurance i would like them removed please.

Sincerely,

*******************************
Initial Complaint
04/11/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Wakefield & Associates, LLC. Keeps sending letters saying I owe a bill to Sound Physicians Emergency of K, from 09/26/2021 when looking at the claims through my health insurance it shows the bill was paid. File # **************************** I would like the harassment to stop these have already been paid by aetna better health of *************************
Business response
04/24/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******* complaint. After reviewing the attachment that *************** provided, it appears that the bills that have been placed in our office are physician bills and not the hospital bills. Additionally, the amounts on the attachment do not match the original balance of these two bills. An itemized statement of these charges has been attached to this response for review. We have dispositioned Ms. ******* accounts as cease and desist. **************** will receive no further communication from us regarding this matter.
Customer response
04/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
04/03/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Four times now (January 30, 2024, March 6, 2024, March 13 *****, April 3, 2024) I have spoken with an associate from Wakefield and Associates about a dentist office bill that had "accidently" got turned in to collections for non-payment, but the payment of the bill was paid in full last year in the month of May. The dentist office does acknowledge that they have made a mistake and the bill was paid in full and shouldnt have turned this bill into collections. The dentist office provided me with a copy of the payment I made to verify that it was paid in full and I sent the letter to Wakefield and Associates in February 2024. I was advised by Wakefield and Associates that the collection was being disputed. I have called in to the Wakefield and Associates office again on March 13, 2024 and an associate stated that they have a 30-day review of the collection case and by March 22, 2024, I would know and answer about the disputed case, but I got no call or letter. I called in on April 3, 2024, and I get the same where sorry ****************** its being disputed over and over again. I was also advised that there will be a letter sent to me with in 30 to 45 business days. Wakefield and Associates even sent a verification notice to the dentist office about the payment in full, which I confirmed this with an employee at the dentist office.
Customer response
04/05/2024
I understand & consent to the release of my information to Wakefield & Associates outlined in the letter from BBB.

Insert Your Name Here:_Richard E_Holbert_____________________ Date: 04/5/2024

Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on February 2024 by Select one -> Email, Phone, Mail, or Other (Please specify)**********************
- The reason why I believe the alleged debt is NOT valid is:___Amount was paid in full in May 2023
- The account number:_____________________
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******
Business response
04/19/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ******** complaint. Our client, Perry ******************* South, placed an account in our office on March 29, 2023. ***** services were rendered to ***************************** on November 27, 2017. Wakefield has reached out to our client with Mr. ******** proof of payment for them to review. Wakefield has requested that this account be removed from Mr. ******** credit report. Please allow 30 days for our client to respond back to us regarding Mr. ******** balance.
Initial Complaint
04/02/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company removed this debt off of. My trans union and equifax but will not remove it off my Experian I have asked multiple time for debt validation in writing and they will not respond ( against federal law) I was never sent a validation and opportunity to dispute the issue before I was reported to the credit bureaus ( again against federal laws) Attached is a copy of my debt validation request that was ignored!
Customer response
04/02/2024
This was my request and it was never replied to in the allotted time
Business response
04/11/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ******* complaint. Our client, ********************* Physicians,placed an account in our office on October 26, 2021. ***** services were rendered to ****** ****** on July 22, 2020, at ****** Emergency Department. Wakefield mailed a validation letter to Mr. ****** on January 17, 2024. A copy of this letter has been attached to this response for review. A credit deletion request will not be completed as it is the position of Wakefield that no violation has been committed.
Customer response
04/12/2024

Complaint: 21518708

I am rejecting this response because:
They did not send a email to me!
this is not a itemized debt validation and it is against federal law to charge interest on this type of account
I have done much research on these types of laws , I suggest they do some!

Sincerely,

****** Arabia
Customer response
04/12/2024
A validation letter is to be sent prior to reporting to credit bureaus
and there should be a Email recipient of said email to prove that I received it and the date sent , I request PROOF!!!
Customer response
04/12/2024
This NEW and INCOMPLETE
VALIDATION WAS SENT IN 2024 and the bureau was reported to in 2021!!!
this is against federal law!!! A validation is to be sent PRIOR!!!
Initial Complaint
03/29/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Wakefield and associates. I do not have a contract with this collection agency. They did not provide me with the original contract as requested.
Customer response
04/03/2024
I understand & consent to the release of my information to Wakefield & Associates outlined in the letter from BBB.

Insert Your NameHere:______________Ronald Birmingham _____________________ Date: _04_/_03_/____2024

Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __03/__18/____2024 by Select one -> Email, Phone, Mail, or Other (Please specify)____________certified mail_____
- The reason why I believe the alleged debt is NOT valid is:_________________I do not own this debt_________________________________________________________________________________
- The account number:______________203308XXXX_______
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******
Business response
04/18/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. *********** complaint. Our client, CEP America LLC, placed an account in our office on March 8, 2024. ***** services were rendered to *********************** on October 18, 2023, at **************** Wakefield received Mr. *********** certified letter on April 5, 2024. An itemized statement has been requested from our client and will be mailed to Mr.Birmingham within 30 days. A credit deletion request will not be completed as it is the position of Wakefield that no violation has been committed.
Customer response
04/20/2024
I am not satisfied they are avoiding my request of validation and the original contract of this debt that I do not own. They have passed the deadline to submit this information to me. Therefore this debt needs to be deleted from my credit report asap. Also it makes no sense that they have to ask another party for information about this debt that I do not own exposing the fact that I owe Wakefield and assc nothing. Thank you
Initial Complaint
03/29/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Wakefield and associates has called me about a debt they are trying to to collect that is supposedly in my name. They will not verify the debt and won't even tell me who the debt is from. They said they sent information to me in the mail but I have never received anything. They called demanding immediate payment and my personal info without even letting me verify who the debt is from and if it is actually mine. There is no debt assigned to Wakefield and associates on any of my credit reports from any company.
Customer response
03/30/2024
They will not give me any information on the debt. I don't know who the original debt is owed to, and I don't have an account number. They say I owe them money but they won't tell me why.
Business response
04/11/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ************** complaint. Wakefield has processes and procedures in place to verify we are speaking with the correct person before releasing personal information. ************ refused to verify this information; therefore, we were unable to provide her with the information requested. Wakefield sent multiple notices to ************; however, it appears that we did not have the correct current address. Itemized statements have been requested from our client and will be mailed to ************ within 30 days.
Initial Complaint
03/19/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They are seeking debt collection in the amount of $104.** (w interest not sure of exact change). I had an ER visit on 2/14/22. My insurance covered its portion, I paid the remainder. In August 2023 I received a "final invoice" from Dr. ********************* (Vituity/CEP America LLC) for charges from the 2/14/22 ER visit. I called and was told I owe. I didn't, they sold to Wakefield & Associates to collect. I've talked to Wakefield several times to no avail. I asked them to send me the document stating I owed, they told me it's been more than 30 days. After the 20th call, I told them I don't owe and what do I need to do to prove it. They gave me an email address and told me to send my EOB's from insurance and any other proof stating why I didn't owe. I sent the email with 8 attachments proving I didn't owe. I called to ask about my dispute, and they told me they were very busy, and they'll look into it when they can, but I shouldn't expect any return response from them if they in fact dismiss my debt. I asked how could they not respond to someone letting them know they were wrong, and I didn't owe? Without a letter from them dismissing my obligation to pay then what is to stop them or another agency to come back at me 5, 10, 15 years down the road? He said they don't respond like that - I'll just not hear from them again. I want a letter or email from them stating they were wrong, and my debt has been cleared.
Business response
04/08/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******** complaint. Our client, CEP America Ohio LLC, placed an account in our office on October 23, 2023. These services were rendered to ************************* on February 14, 2022 at Mt. ********************* Wakefield is currently reviewing the documents that ****************** provided and will provide a response within 30 days.
Customer response
04/09/2024
I can't accept or reject this response from Wakefield and Associates in the BBB timeline of seven days when Wakefield has given a 30-day notice to review and make a determination on my case. Unless they agree I do not have an outstanding balance and should not be in collections then I would REJECT the outcome. I have provided more than enough evidence to show they are wrongly accusing me of owing money for something I don't owe. I don't know what to do in this situation. I've been working with not only Dr. ************************* office, CEP (his billing company), ******************, Wakefield and Associates, No-Surprise Billing Act, ********************************************* and now the BBB since August 2023 when I received the first invoice. I've given everyone all the evidence needed to show I DON'T OWE ANY MONEY. I paid my debt to EVERYONE I OWED for my hospital visit on Feb. 14, 2022, when due in 2022. Period, end of story.
I've spent more time in dollars filing complaints about this charge than I owe... I don't know how to get this resolved and I'm the one that will suffer because no one cares.
Business response
04/23/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******** complaint. Per response from our client, no payment was received. The outstanding balance of $104.88 is correct and owed.
Initial Complaint
03/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The original collector was vituity and I had ******** at the time and they never billed it. So back at beginning of February I came in contact with vituity and my ******** in three way call and the debt was settled with my insurance being back paid to vituity. The call was recorded stating that they were going to call this Wakefield and have it removed. Regardless after another call to ******** they confirmed it was paid so now this is a fraudulent and needs to be removed from my credit report immediately please. I don't even owe these people anything they aren't the original collector
Customer response
03/19/2024
They have been paid through my medicade in ********. I was told through the company that is paying it.
Business response
04/05/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ******* complaint. Our client, CEP America ******** LLP, requested that this account be returned to their office. **************** will receive no further communication from ** regarding this matter. A credit deletion request has been sent to the credit reporting agencies.
Initial Complaint
03/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Reference: ********* Wakefield & Associates, LLC. is a debt collector. We are trying to collect a debt that you owe to *************************, **** We will use any information you give us to help collect the debt.Our Information Shows:Account Number: ***** As of **/**/2023, you owed:$1,000.00 Between 12/13/2023 and today:You were charged this amount in interest:+$0.00 You were charged this amount in fees:+$0.00 You paid or were credited this amount toward the debt:-$0.00 Total amount of the debt now:$1,000.00 I sent an update request I trust this letter finds you well. My name is *******************************, and I am writing to formally request an update on the debt referenced under account number *****, associated with **********************, LLC., and allegedly owed to *************************, **** I received a notice dated 1/17/24, indicating an outstanding amount of $1,000.00 as of 12/13/2023.I wish to inform you that I have contacted *************************, ****, and they have communicated their unwillingness to provide any information regarding this debt.In light of this, I am seeking precise and current information regarding the status of my dispute. Please provide an expedient response to facilitate the resolution of this matter.Your prompt attention to this request is appreciated. Kindly communicate any updates or required information in writing, using the address provided above for all correspondence. Additionally, please CC any other relevant parties.Thank you for your cooperation.
Customer response
03/12/2024
I understand & consent to the release of my information to Wakefield & Associates outlined in the letter from BBB.

Insert Your Name Here:______Geoffrey Shaffer_____________________________ Date: _03_/_12_/___2024_

Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on _01_/28__/_2024___ by Select one -> Email, Phone, Mail, or Other (Please specify)___email______________
- The reason why I believe the alleged debt is NOT valid is:__X__No information given after repeated requests for validation______________________________________________________________________________________________
- The account number:______62593_______________
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******
Customer response
03/13/2024
These are the emails to and from Wake Field
Business response
03/26/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ******************** complaint. The medical creditor, *************************, **** placed an account in our office on January 15, 2024. An itemized statement has been attached to this response for review. ******************** account has been dispositioned to a disputed status within our system.
Initial Complaint
03/11/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am being harassed by this company claiming to be a debt collector. They are failing to provide relevant information that Ive requested numerous times. I first received a letter on December 1, 2023. In response to my emails sent on December 5, 2023 and December 23, I got another letter, however This letter does not provide any relevant information that I requested. This company claims I owe Cogent Healthcare of Texas PA, but I have no record of these services provided by Cogent Healthcare of Texas, PA. As Wakefield & Associates cannot and have not provided me the address and phone number associated with these claims, I am unable to obtain an itemized receipt from the alleged creditor. As such, I am unable to verify that there is a valid basis for claiming I am required to pay the current amount owed.Had these claims been valid, the creditor would have filed with my insurance that I would have provided at time of service. Since no relevant information is provided as evidence that a valid debt is owed, I have considered this matter closed and have done everything possible to resolve this.Kindly request Wakefield and Associates stop contacting me effective immediately. Associated account they are claiming is: 01-234067458
Business response
03/21/2024
Wakefield & Associates, LLC (Wakefield)is investigating this complaint and will provide a response shortly.
Customer response
03/21/2024

Complaint: 21412142

I am rejecting this response because: It appears Wakefield & Associates, LLC (Wakefield) is still investigating this complaint and will provide a response shortly. I am waiting the response.

Sincerely,

***************************
Business response
03/27/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******* complaint. *** medical creditor, Cogent Healthcare of Texas,PA, placed two accounts in our office on September 27, 2023. *** services were rendered to *************************** on June 4, 2021, and June 5, 2021, at Texas Health Presbyterian Hospital. Physician services were provided to **************** while at the hospital. It is the physician bills that have been placed in our office for collections. Itemized statements have been requested from our client and will be mailed to **************** upon receipt.
Customer response
03/27/2024

Complaint: 21412142

I am rejecting this response because: I have requested several times for Wakefield & Associates, LLC (Wakefield) to provide me with the physician bills, however they have failed for MONTHS to do this. The responses they are sending in the mail are generic and do not provide the requested information. I cannot confirm I have ever received services from the medical creditor, Cogent Healthcare of Texas, PA, because I do not have an itemized receipt from this medical creditor. Wakefield failed to provide this to me at any time, and Wakefield has failed to provide a relevant contact information for me to verify these services on my own. I have tried to contact ***************************** services, and they are unaware of such provider.
Once itemized bills have been provided to me, I will review. If they are not provided, I still do believe this claim is fraudulent.
Sincerely,

***************************
Business response
04/08/2024
**************** can expect to receive the itemized statements within 30 days.
Customer response
04/08/2024

Complaint: 21412142

I am rejecting this response because: I still have not received documentation Wakefield is claiming they have sent. I will be on the lookout for this within the next 30 days as they've indicated, however I have been asking for this support for over 3 months. Once I receive and have time to review, I will consider accepting the businesses response at that time.

Sincerely,

***************************

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