ComplaintsforWakefield & Associates

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Initial Complaint
04/02/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company removed this debt off of. My trans union and equifax but will not remove it off my Experian I have asked multiple time for debt validation in writing and they will not respond ( against federal law) I was never sent a validation and opportunity to dispute the issue before I was reported to the credit bureaus ( again against federal laws) Attached is a copy of my debt validation request that was ignored!
Customer response
04/02/2024
This was my request and it was never replied to in the allotted time
Business response
04/11/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ******* complaint. Our client, ********************* Physicians,placed an account in our office on October 26, 2021. ***** services were rendered to ****** ****** on July 22, 2020, at ****** Emergency Department. Wakefield mailed a validation letter to Mr. ****** on January 17, 2024. A copy of this letter has been attached to this response for review. A credit deletion request will not be completed as it is the position of Wakefield that no violation has been committed.
Customer response
04/12/2024

Complaint: 21518708

I am rejecting this response because:
They did not send a email to me!
this is not a itemized debt validation and it is against federal law to charge interest on this type of account
I have done much research on these types of laws , I suggest they do some!

Sincerely,

****** Arabia
Customer response
04/12/2024
A validation letter is to be sent prior to reporting to credit bureaus
and there should be a Email recipient of said email to prove that I received it and the date sent , I request PROOF!!!
Customer response
04/12/2024
This NEW and INCOMPLETE
VALIDATION WAS SENT IN 2024 and the bureau was reported to in 2021!!!
this is against federal law!!! A validation is to be sent PRIOR!!!
Initial Complaint
03/29/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Wakefield and associates has called me about a debt they are trying to to collect that is supposedly in my name. They will not verify the debt and won't even tell me who the debt is from. They said they sent information to me in the mail but I have never received anything. They called demanding immediate payment and my personal info without even letting me verify who the debt is from and if it is actually mine. There is no debt assigned to Wakefield and associates on any of my credit reports from any company.
Customer response
03/30/2024
They will not give me any information on the debt. I don't know who the original debt is owed to, and I don't have an account number. They say I owe them money but they won't tell me why.
Business response
04/11/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ************** complaint. Wakefield has processes and procedures in place to verify we are speaking with the correct person before releasing personal information. ************ refused to verify this information; therefore, we were unable to provide her with the information requested. Wakefield sent multiple notices to ************; however, it appears that we did not have the correct current address. Itemized statements have been requested from our client and will be mailed to ************ within 30 days.
Initial Complaint
03/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The original collector was vituity and I had ******** at the time and they never billed it. So back at beginning of February I came in contact with vituity and my ******** in three way call and the debt was settled with my insurance being back paid to vituity. The call was recorded stating that they were going to call this Wakefield and have it removed. Regardless after another call to ******** they confirmed it was paid so now this is a fraudulent and needs to be removed from my credit report immediately please. I don't even owe these people anything they aren't the original collector
Customer response
03/19/2024
They have been paid through my medicade in ********. I was told through the company that is paying it.
Business response
04/05/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ******* complaint. Our client, CEP America ******** LLP, requested that this account be returned to their office. **************** will receive no further communication from ** regarding this matter. A credit deletion request has been sent to the credit reporting agencies.
Initial Complaint
03/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Reference: ********* Wakefield & Associates, LLC. is a debt collector. We are trying to collect a debt that you owe to *************************, **** We will use any information you give us to help collect the debt.Our Information Shows:Account Number: ***** As of **/**/2023, you owed:$1,000.00 Between 12/13/2023 and today:You were charged this amount in interest:+$0.00 You were charged this amount in fees:+$0.00 You paid or were credited this amount toward the debt:-$0.00 Total amount of the debt now:$1,000.00 I sent an update request I trust this letter finds you well. My name is *******************************, and I am writing to formally request an update on the debt referenced under account number *****, associated with **********************, LLC., and allegedly owed to *************************, **** I received a notice dated 1/17/24, indicating an outstanding amount of $1,000.00 as of 12/13/2023.I wish to inform you that I have contacted *************************, ****, and they have communicated their unwillingness to provide any information regarding this debt.In light of this, I am seeking precise and current information regarding the status of my dispute. Please provide an expedient response to facilitate the resolution of this matter.Your prompt attention to this request is appreciated. Kindly communicate any updates or required information in writing, using the address provided above for all correspondence. Additionally, please CC any other relevant parties.Thank you for your cooperation.
Customer response
03/12/2024
I understand & consent to the release of my information to Wakefield & Associates outlined in the letter from BBB.

Insert Your Name Here:______Geoffrey Shaffer_____________________________ Date: _03_/_12_/___2024_

Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on _01_/28__/_2024___ by Select one -> Email, Phone, Mail, or Other (Please specify)___email______________
- The reason why I believe the alleged debt is NOT valid is:__X__No information given after repeated requests for validation______________________________________________________________________________________________
- The account number:______62593_______________
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******
Customer response
03/13/2024
These are the emails to and from Wake Field
Business response
03/26/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ******************** complaint. The medical creditor, *************************, **** placed an account in our office on January 15, 2024. An itemized statement has been attached to this response for review. ******************** account has been dispositioned to a disputed status within our system.
Initial Complaint
03/11/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am being harassed by this company claiming to be a debt collector. They are failing to provide relevant information that Ive requested numerous times. I first received a letter on December 1, 2023. In response to my emails sent on December 5, 2023 and December 23, I got another letter, however This letter does not provide any relevant information that I requested. This company claims I owe Cogent Healthcare of Texas PA, but I have no record of these services provided by Cogent Healthcare of Texas, PA. As Wakefield & Associates cannot and have not provided me the address and phone number associated with these claims, I am unable to obtain an itemized receipt from the alleged creditor. As such, I am unable to verify that there is a valid basis for claiming I am required to pay the current amount owed.Had these claims been valid, the creditor would have filed with my insurance that I would have provided at time of service. Since no relevant information is provided as evidence that a valid debt is owed, I have considered this matter closed and have done everything possible to resolve this.Kindly request Wakefield and Associates stop contacting me effective immediately. Associated account they are claiming is: 01-234067458
Business response
03/21/2024
Wakefield & Associates, LLC (Wakefield)is investigating this complaint and will provide a response shortly.
Customer response
03/21/2024

Complaint: 21412142

I am rejecting this response because: It appears Wakefield & Associates, LLC (Wakefield) is still investigating this complaint and will provide a response shortly. I am waiting the response.

Sincerely,

***************************
Business response
03/27/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******* complaint. *** medical creditor, Cogent Healthcare of Texas,PA, placed two accounts in our office on September 27, 2023. *** services were rendered to *************************** on June 4, 2021, and June 5, 2021, at Texas Health Presbyterian Hospital. Physician services were provided to **************** while at the hospital. It is the physician bills that have been placed in our office for collections. Itemized statements have been requested from our client and will be mailed to **************** upon receipt.
Customer response
03/27/2024

Complaint: 21412142

I am rejecting this response because: I have requested several times for Wakefield & Associates, LLC (Wakefield) to provide me with the physician bills, however they have failed for MONTHS to do this. The responses they are sending in the mail are generic and do not provide the requested information. I cannot confirm I have ever received services from the medical creditor, Cogent Healthcare of Texas, PA, because I do not have an itemized receipt from this medical creditor. Wakefield failed to provide this to me at any time, and Wakefield has failed to provide a relevant contact information for me to verify these services on my own. I have tried to contact ***************************** services, and they are unaware of such provider.
Once itemized bills have been provided to me, I will review. If they are not provided, I still do believe this claim is fraudulent.
Sincerely,

***************************
Business response
04/08/2024
**************** can expect to receive the itemized statements within 30 days.
Customer response
04/08/2024

Complaint: 21412142

I am rejecting this response because: I still have not received documentation Wakefield is claiming they have sent. I will be on the lookout for this within the next 30 days as they've indicated, however I have been asking for this support for over 3 months. Once I receive and have time to review, I will consider accepting the businesses response at that time.

Sincerely,

***************************
Initial Complaint
03/06/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They have placed a derogatory medical debt on my credit first in ****************************************************************************************************************************** their system with what I provided which seems illegal. I requested the original creditors info and they said all they can give me is the name contacted the hospital and they have no record and stated they no longer use this agency and had no idea. Ive never been to the city the original creditor is from and relayed that to Wakefield and they did not care. They placed it back on my credit with a new assigned date which also seems illegal because they are making it seem like a new debt especially since the original creditor does not even use them. They are extremely unprofessional and refuse to give any info to you.
Customer response
03/06/2024
I understand & consent to the release of my information to Wakefield & Associates outlined in the letter from BBB.

Insert Your Name Here:______janell Clark______________ Date: 03__/_06_/2024

Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/____ by Select one -> Email, Phone, Mail, or Other (Please specify) by phone
- The reason why I believe the alleged debt is not valid: the info they provided did not match my DOB which they changed after I called, Ive never been to or used the services from the original creditor not do they have record of me
- The account number: they did not provide me with an account number
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******
Business response
03/21/2024
Wakefield & Associates, LLC (Wakefield)is investigating this complaint and will provide a response shortly.
Business response
03/29/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ****** complaint. Our client, Sound Physicians Emergency Medicine, placed an account in our office on December 13, 2023. ***** services were rendered to *********************** on May 17, 2021 at Adventist Health. While at Adventist Health, ************** received services from a physician. It is the physicians bill that has been placed in our office for collections. An itemized statement has been requested from our client and will be mailed to ************** within 30 days. A credit deletion will not be completed as it is the position of Wakefield that no violation has been committed.
Customer response
04/02/2024

Complaint: 21394332

I am rejecting this response because:
This was not assigned 12/23 it was readded this business added this in November ************************************************************* I called the agency told them that they proceeded to change the date of birth in their system without my approval and readded it after it had been deleted from my credit.
Sincerely,

***********************
Business response
04/15/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ****** rejection. Wakefield received this account in our office on December 23, 2023. The account was reported to Ms. ****** credit report on March 4, 2024. According to our records, Wakefield did not delete and/or re-report this account from Ms. ****** credit report.
Customer response
04/17/2024

Complaint: 21394332

I am rejecting this response because: it is untrue I had spoken to the company November of 2022 and had this removed from my credit and they changed the dob to mine fraudulently when I confirmed what they had in their system did not match. I had called the original creditor and they have no record of me. I have never been to an emergency room or used their client. They readded the same debt (which is not mine) and put it back on my credit. This company is unprofessional.

Sincerely,

***********************
Initial Complaint
03/02/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am not liable for this debt with *******************************. I do not have a contract with WAKEFIELD & ASSOCIATES, they did not provide me with the original contract as requested. I went to the emergency room at *********************** on 12/27/2021. At the time of service, I had insurance with my employer PHCS and **** ******************** My ******************** information has been on file with the *********************** since 2015. ******************************* refuses to file the claim with my ******************** I have been providing this information for years to *******************************. to date they still have yet to file a claim and at this point the claim would be denied due to timely filing and written off. I called again about this in 12/2023 I requested the claim be filed again I was advised to wait ***** days. I called March 1st, 2024 and was advised the 12/2023 request was ignored. I asked to speak with a supervisor and was refused. COB is on file with both of the insurances. If QUALIFIED EMERGENCY SPECIALIST filed their claim on time, it would have been paid like the other providers were paid for that date of service. This should not be on my credit report.
Customer response
03/03/2024
I understand & consent to the release of my information to Wakefield & Associates outlined in the letter from BBB.

Insert Your Name Here:___Alesha Downs Warren___________________________ Date: _03_/_03_/_2024___

Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on 09__/_03_/_2023___ by Select one -> Email, Phone, Mail, or Other (Please specify)____Phone_____________
- The reason why I believe the alleged debt is NOT valid is:_
- I had ******************** on this date of service, ******************************* did not submit the claim to Caresource OH ******************************** information is on file at the hospital since 2015. All other providers involved with this date of service have submitted their claims to my **** ***************************** and have been paid. (See screenshot attached.) At the time of service, I was cost share protected I was not responsible for any copays, coinsurances or deductibles. Any allowed cost my employer insurance PHCS did not pay would be paid by **** ******************** I believe Qualified Emergency Specialist dropped the ball and is trying to balance bill me. I submitted a screenshot of the claims before, during and after that date of service from my **** CareSource web portal and ******************************* is not on there. I submitted 2 bills I located they have different amounts and one indicates they filed the claim with my PHCS employer insurance but have yet to submit to Caresource **** Medicaid.
- I do not owe Wakefield and Associates I have no signed contract with them. I do not owe ******************************* they should bill my insurance. _________________________________________________________________________________________________
- The account number:___0103522844_______________
- The reference numbner: 270042___
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******
Customer response
03/11/2024
Screenshot sent I've been calling them since 10/2023
Customer response
03/11/2024
call logs for ******************************* same number on the bill submitted
Business response
03/29/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ************** Warrens complaint. Wakefield has closed and returned this account to our client. Ms. *********************** will receive no further communication from us regarding this matter. A credit deletion request will be sent to the credit reporting agencies.
Customer response
03/29/2024
Called ******************************* today at ************ about account ********** was adv that my account balance is $0. I also chatted with QES and printed the chat where they say my account balance is Zero. (ENCLOSED)
I called Wakefield & associates today they said the account has been closed I don't owe anything. Please take this charge off my credit report.
Customer response
04/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
03/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I AM NOT LIABLE FOR A DEBT WITH CEP AMERICA LLC . I ALSO DO NOT HAVE A CONTRACT WITH WAKEFIELD AND ASSOCIATES COLLECTION AS WELL AS THEY HAVE NOT PROVIDED ME WITH A ORIGINAL CONTRACT WITH MY WET SIGNATURE ON IT AS I HAVE REQUESTED PREVIOUSLY
Customer response
03/10/2024
First Foremost I apologize I didn't see the request for these docs on this file. There has Not been a response from any party involved in this matter over 45+ days and I have reached out and contacted them to ask for them to investigate and remove the inaccurate account from my consumer reports that they are having reported illegally and I requested specifically the alleged original application bearing my signature and they have have not been able to provide such proof to me. This is a violation of the Fair Credit Reporting Act, and this disputed item should not continue to appear on my credit report BY LAW since they can't produce any verified evidence or proof.(You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.)
Customer response
03/20/2024
here is the documents I sent and you requested...

P.S. THEY HAVE NOT RESPONDED WITH ANY DOCUMENTATION WITH THE FULL NUMBER ON IT I ONLY HAVE WHAT I SEE BEING REPORTED ON MY CREDIT FILE

THANK YOU

ALSO THERE IS NO REPORTED HISTORY IN THE PAYMENT SECTION FORM EITHER BUREAU
Business response
04/04/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ******************** complaint. Our client, CEP America LLC, placed an account in our office on October 4, 2021. These services were rendered to ***************************** on June 1, 2021, at *******************. An itemized statement has been requested from our client and will be mailed to ******************** within 30 days. We have dispositioned ******************** account as disputed in our system. A credit deletion will not be completed as it is the position of Wakefield that no violation has been committed.
Initial Complaint
02/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am lodging a complaint against Wakefield and associates. I authorized a one time payment of $ ****** for a debt owed to OrthoNY. This collection was to be taken out of my account on February 21, 2024. Wakefield and associates did take that payment out at approximately 2100, then took out a second payment out for $****** at approximately 2200. I called Wakefield and associates on February 23, 2024 to lodge a complaint and was told by " *********" that she would send the complaint upstairs to the bosses. "********* " called me back today February 26,2024 and told me the bosses upstairs looked at my account and didn't see 2 payments collected. Then said I had to prove it. My bank says otherwise, and I am uncomfortable sending my bank statement to prove it, seeing as how Wakefield and associates scammed a second payment from me. I am disabled and don't drive so I have been unable to go directly to the bank to put a stop payment on the second one taken out of my account, the bank said it has to be done in person. By the time I can get to the bank the second unauthorized payment of $****** will have been processed. ************************* **************************
Business response
03/12/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ************** complaint. Wakefield has investigated ************** complaint,and it appears that only one payment of $147.75 was processed on February 21,2024. If ************ would like to provide us with a copy of her bank statement, we will attempt to research this further.
Initial Complaint
02/26/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was sent to collections (Wakefield & Associates) by ********************* after I didnt receive paper bills due to change of address. Regardless, after I was sent to collections, I paid the balance within a month. I have proof of payment on 12/12/2019 at 3:20pm for the amount of $592 the exact amount I was sent to collections for. I sent proof to the email I was provided and it is still in 2024 showing on my credit score. I had no idea until recently that this was even still on my report because I sent the proof well before this.
Business response
03/12/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ****************' complaint. Our client, ********************* & ************, placed an account in our office on November 1, 2019 for services rendered to ******************************* on May 17, 2018. Wakefield received **************** proof of payment and have reached out to our client to confirm this payment. We will respond once we receive an answer back from our client.
Customer response
03/14/2024

Complaint: 21351436

I am rejecting this response because: I have already provided proof of payment for the exact amount I was sent to collections for to *********************.

Sincerely,

*******************************
Business response
03/26/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ********** complaint. Wakefield has decided to close and return this account to our client. A credit deletion request has been sent to the credit reporting agencies. **************** will receive no further communication from us regarding this matter.

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