Reviews

Review Details

• Review fromlina T

  Date: 10/23/2024

  1 star
  They do not respond promptly, must always call them. They do not cover the whole tire or issue, they pay whatever they want and you must pay the rest yourself. No point to have them cheaper out of pocket.
  

  Sonsio LLC

  Date: 11/07/2024

  Thank you for reaching out about your claim. We understand your concerns regarding the coverage details. While your claim was approved and paid, New York state tax law prevents us from covering sales tax. All items in the claim were processed according to your contracts terms.

  Our team attempted to contact you on 10/25 (once by phone and once by email) to discuss any questions and provide further details, but we didnt receive a response. If you have any additional questions, please feel free to reach outwere here to help.

  lina T

  Date: 11/09/2024

  that was not only sales tax, your company only paid 40%, which we should be warned before hand that you do not reimburse fully.

• Review fromRobert D

  Date: 10/11/2024

  5 stars
  Sonsio is an amazing investment! Fantastic company! Always helped from pick out and towing, great investment, I highly recommend them and there services.
  

  Sonsio LLC

  Date: 11/06/2024

  Thank you for sharing your feedback on your experience with our company. We truly value your insight, as it helps us continue to improve our customer experience. We're glad to hear the process went smoothly!

• Review fromJESSICA C

  Date: 07/24/2024

  1 star
  Recently purchased a Sonsio warranty. It is quite an expensive warranty, but we purchased it because it seemed comprehensive and we wanted the BEST coverage for our beloved new vehicle. However, due to circumstances outside of our control, we ended up with scratches alongside the vehicle which included paint gouging. Sonsio claims that they will only fix dents that do NOT involve paint. Who has ever heard of an object hitting a vehicle hard enough to dent, without causing damage to paint??? This only happens in fantasy land! In conclusion, we are paying for a warranty service that is unwilling to help in any way. When I called to report the damage, the representative over the phone showed no concern or empathy for the situation... he was unwilling to assist in any way. My advice would be to NEVER buy this warranty, as it is nothing but a rotten scam!
  

  Sonsio LLC

  Date: 07/30/2024

  On April 5th,2024, ***************************** purchased a 2024 Chevrolet Silverado HD from Reedman *************** (ATLU), **. During the purchase of the vehicle, they sold a plan in which we administer, SVP Appearance Advantage Key, Windshield & Dent Reedman NOCAP SII.
  
  July 19th,2024, ******* called in to our customer care center to file a report of damages on the 2024 Silverado.
  She Indicated on the call that there was a dent with paint damage located on or near the tailgate of the vehicle. Our CSR advised paint damage is not repairable though the *** process. Instead, the repairs will require a body shop as the affected area will need to be painted. See below for coverage, limitations, and exclusion section of the customer contract:
  
  Appearance Advantage Key, Windshield & Dent Reedman NOCAP SII Coverage:
  Paintless Dent Repair (***): provides coverage for unlimited removal of certain dents and creases from the Covered Vehicle using Dent Wizards *** repair process.  Each *** repair covers the removal of any dents and creases that do not exceed 3.25 x 2 (approximately the size of a traditional credit card)within an area located on a single panel of the Covered Vehicle.
  
  Appearance Advantage Key, Windshield & Dent Reedman NOCAP SII Limitations:
  E. Paintless Dent Repairs: 1. *** is limited to steel or aluminum body panels. 2. *** repairs are subject to accessibility (e.g., an area within 3/4 of a door edge is not accessible). *** is limited to the cost of reconditioning, rather than replacement. 4. *** repairs will only be provided if the repair can be made using the Dent Wizard *** process. 5. The Administrator shall have sole discretion in determining if a repair can be made. All *** repairs must be completed by a representative authorized by the Administrator.
  
  Appearance Advantage Key, Windshield & Dent Reedman NOCAP SII Exclusions:
  D. PAINTLESS DENT REPAIR DOES NOT PROVIDE COVERAGE FOR THE FOLLOWING: (1) ANY DENTS OR CREASES THAT HAVE PUNCTURED THE ***** OR RESULTED IN VISIBLE PAINT DAMAGE; (2) REPAIRS TO ANY AREA OF THE COVERED VEHICLE THAT IS NOT A STEEL OR ALUMINUM BODY PANEL (E.G., BUMPERS); (3) THE REPLACEMENT OF ANY PARTS; (4) ANY DAMAGE THAT REQUIRES REPLACEMENT OF BODY PANELS, OR SANDING,BONDING, OR PAINTING; (5) HAIL OR ACORN DAMAGE OR ANY OTHER PERIL COVERED UNDER YOUR COMPREHENSIVE AUTO INSURANCE POLICY.
  
  
  Result
  We informed ***************************** on July 19th that the damage was not covered. We explained that being paint loss, it cannot be repaired using the paintless dent removal technique. Instead, the repairs require a body shop as the affected area will need to be painted.
  
  We understand ******** frustration and disappointment regarding the denial of the claim,particularly given that this was her first claim with us. As a gesture of goodwill, we are willing to set up an in person visual inspection to assess the damage further.

• Review fromFred R

  Date: 06/17/2024

  5 stars
  The representative was courteous and prompt in his response. He took my information and called me back within 10 minutes and scheduled a satisfactory appointment within 2 days. He called back to see if the work was completed. I was completely satisfied.
  

  Sonsio LLC

  Date: 06/20/2024

  Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky to have customers like you. Were here if you need anything!

• Review fromDiane B

  Date: 04/30/2024

  5 stars
  Sonsio provided us with prompt and ******-free service! We're so glad that we bought the policy when we purchased our car.
  

  Sonsio LLC

  Date: 05/06/2024

  Thanks for the feedback on your experience with our company. We sincerely appreciate your insight because it helps us build a better customer experience. We are always happy to hear when this process goes smoothly and works for everyone!

• Review fromWalter G

  Date: 04/13/2024

  1 star
  I bought the road hazard warranty with simple tire. two weeks of having the tires on my truck, I had a object slice my tire on the side of the tire on the freeway. I took photos as required buy the claims rep. I also bought a new tire from another company in the mean time to get my truck back on the road. I am asking for a new tire to replace the damaged new tire. The warranty rep. ****************************** will not honor me a new tire until I come up with the receipt of the tire witch I purchased from the other company. I told ****** I would like a new tire not a reimbursement for the tire I purchased from the other company. She told me she can not do any thing with out the receipt of the tire I purchased. Why is that ? regardless of my purchased with the other company, Sonsio should honor the warranty I purchased with them and send me a new tire. I don't understand why I have jump through hoops to get what I paid for, A warranty for all four tires.
  

  Sonsio LLC

  Date: 05/06/2024

  We have advised the customer that we are willing to work with them on the claim and that it is eligible for coverage given what information has been verified from the provided pictures but with the customer being in the second ******** period of coverage we are not able to send them a new tire. That option is only available to customers in the first 12-month period where the reimbursement amount is not prorated. The customer was advised that we are able to reimburse them the eligible prorated amount after they have purchased their replacement tire, as per the Terms & Conditions of the Program.

• Review fromJohn L

  Date: 02/15/2024

  1 star
  I leased a new Audi 3 months ago and purchased tire insurance protection. In January I got two flat tires simultaneously from hitting a pothole in **************. The car was towed to a local garage and I paid $1,000 to replace the tires. I took pictures of the damaged tires as best I could but clearly not sufficient for Sonsio who nickled and dimed me based on their stringent requirements for damaged tire photos. It is not practical for me to hold on to the damaged tires until I get their pristine photos. I was told by the dealer that they would take care of everything including paying the garage. They certainly did not and I have now wasted time and money chasing reimbursement. I submitted the paid invoice. Did they really think I was trying to scam them by paying a service station $1,000 for new tires on a car three months old? Don't buy their "protection"
  

  Sonsio LLC

  Date: 02/16/2024

  We appreciate you reaching out, ****. We understand your frustration and we consistently strive to ensure that our customers have a clear understanding of the services they are purchasing. Your feedback is valuable as it helps us ensuring the accurate representation of our products and services during the sales process. 

  At this time, the claims you initiated on 2/1/2024 are still open and pending in our system. Based on our records, the representative you spoke to went over what is needed for the claims and sent you an email containing that information and what your options are for having the information verified. The photos that you provided thus far only show one tire and they dont allow for us to confirm required information as specified within the terms and conditions of the Contract, such as road hazard damage and tread depth measurement. We will have someone reach out to you to discuss this with you further, hopefully we are able to work together (with you and/or the garage) to get the verification we need to finalize the claims.

  

  Sonsio LLC

  Date: 02/19/2024

  ****, it looks like we were able to get in contact with you and work with the garage you visited to get the information we needed in order to approve your claim. Hopefully you are satisfied with the outcome of your experience. If there is anything else we can do to help, don't hesitate to let us know. 

• Review fromlisa r

  Date: 10/19/2023

  5 stars
  bought a "ding" plan when I purchased my new car. When I had pebble/stone thrown by truck that chipped my windshield, Safelight was dispatched to my home for repair.
  

  Sonsio LLC

  Date: 10/30/2023

  Thanks for the feedback. We are always happy to hear when everything goes smoothly and our customers are happy with their experience!

• Review fromRay V

  Date: 08/24/2023

  5 stars
  Sonsio customer support agent was very helpful from the get go. He pointed me to the closest windshield repair shop and handled my claim rather quick. The only problem I encountered was that Safelite would not repair the crack on my windshield because it was larger that a quarter; they wanted to replace the whole windshield. I didn't want to replace the whole windshield when the crack had happened on the passenger side bottom right corner, so I ended up fixing the crack myself with a repair kit.Sonsio did very good, but Safelite did not.
  

  Sonsio LLC

  Date: 10/12/2023

  Thanks for the feedback on your experience with our company. We sincerely appreciate your insight because it helps us build a better customer experience. We are always happy to hear when this process goes smoothly and works for everyone!

• Review fromJason W

  Date: 06/06/2023

  5 stars
  It took a little while, but was able to get my car repainted and it looks great!
  

  Sonsio LLC

  Date: 10/12/2023

  Thanks for the feedback on your experience with our company. We sincerely appreciate your insight because it helps us build a better customer experience. We are always happy to hear when this process goes smoothly and works for everyone!