Reviews

Review Details

• Review fromDemetrios L

  Date: 11/07/2025

  Purchased Sonsio bundle product, including road hazard, painless dent repair, key replacement, windshield repair, and have found their services to be exceptional.Hit a pothole and had to replace a tire and wheel for both front and back on the driver side of my Mercedes EQS, and it was handled perfectly and paid for in full by my Sonsio contract.I highly recommend this high-level of consumer protection product on any vehicle purchase.Highest Regards, ********* T. ******, BA, BS, MBA President/CEO Anesti Financial Services *********************** ***
  

  Sonsio LLC

  Date: 11/10/2025

  Thank you so much for sharing your experience, *********! Were thrilled to hear that your Sonsio protection plan delivered the support and peace of mind you expected... especially during an unexpected situation like a tire and wheel replacement. We truly appreciate your recommendation and your trust in Sonsio Vehicle Protection. Our goal is always to provide exceptional service and hassle-free experiences for every customer. Safe travels and thank you again for being part of the Sonsio family!

• Review fromJerred A

  Date: 11/05/2025

  I purchased the Ding shield ultimate policy with my truck in 2021. In 2025 we took a vacation, upon leaving I noticed several dents in my hood. Luckily I had this protection! Or so I thought. 5 months after filling a claim they finally set up a appointment two hours away from me. After the appointment I received a email saying they wouldn't cover this due to it being "hail damage". It never hailed so this couldn't be so. Then they said "well it must be vandalism then" and still wouldn't cover it. I have asked to cancel my policy with a refund which is stated in the contract and now they have quit responding. Stay far away from this scam I lost $700 in it don't do the same.

• Review fromMarc C

  Date: 10/06/2025

  **********************. Paid so much money for this towards this company to take so long with certain s*** smh dont go with them
  

  Sonsio LLC

  Date: 10/07/2025

  Were sorry to hear about your frustration and appreciate the opportunity to clarify. After reviewing your claim, we found that it was approved for payment once all necessary documentation was received. We understand how important timely service is and appreciate your patience as we worked through the verification process. If you have any other questions or need further assistance, please dont hesitate to contact our Claims Team.

• Review fromAntoinette H

  Date: 09/26/2025

  They quickly responded to my call and provided options as to when an appointment could be made. The man that took the dents out quickly. I could not even see where the dents were when he finished.
  

  Sonsio LLC

  Date: 10/01/2025

  Thank you so much for sharing your experience! Were glad to hear our team was able to respond quickly, offer convenient scheduling options, and deliver quality repairs that exceeded your expectations. We take pride in making the process smooth and ensuring the results speak for themselves. We truly appreciate your feedback and look forward to serving you again in the future!

• Review fromJanet O

  Date: 08/09/2025

  They had a technician fixing my vehicle within 3 days after I contacted them. Fantastic company to work with, so glad I purchased this insurance, since I seem to be a magnate for dings in my car.
  

  Sonsio LLC

  Date: 08/11/2025

  Thank you for sharing your experience! Were so glad we could get you back on the road quickly and that your coverage is giving you peace of mind. We appreciate your kind words and look forward to being here for you whenever you need us.
  

  Sonsio LLC

  Date: 08/11/2025

  Thank you for sharing your experience! Were so glad we could get you back on the road quickly and that your coverage is giving you peace of mind. We appreciate your kind words and look forward to being here for you whenever you need us.

• Review fromSangyeon C

  Date: 07/14/2025

  Please read my review before you purchase this insurance especially if you are buying an used car. You all know pretty much all used cars will come with bad tires. I purchased an used car Jan 2024 from e ******* dealership. They sold me Sonsio Vehicle Protection for the tires. I am the person who never buys any kind of warranties, insurances, or protections whenever I purchase something unless it comes for free because I know enough that they will not cover anything. However, at this time, the dealership told me this insurance is different and they will cover no matter what as long as the damage is from the road hazards such as nails, screws, broken glasses you name it. I asked the person multiple times and he ensured me, so I paid $950. After 1.5 years, my rear tires got multiple nails and screws so I had to replace them. I sent photos to Sonsio as requested but they denied my claim even though the mechanic shop where I replaced the tires clearly stated the tread of the tires is at 7/32. Now they are saying if tires tread is below 2/32, they don't cover. Mine is at 7/32. Then they are saying the LOWEST PART OF THE ***** needs to be more than 2/32 so the whole tires itself needs to have more than 2/32 tread. They are saying the very end edge of the tires seem lower than 2/32 so they won't cover even though where the nails got through is at a totally different location of the tires. So just like this as I assumed, they ripped me off for the premium when they have 0 desire to compensate customers. Plus this insurance representatives are extremely rude. I dealt with other insurance companies and so far these people are the worst. DO NOT even bother to buy it from them. I ended up wasting my $950 and replaced my tires more expensive because I had to take my vehicle to where who would to claims for me when I can simply take it to ****** for better price and aftercare. Just FYI, this is my first time leaving a review on BBB. This how much this insurance is a scam.
  

  Sonsio LLC

  Date: 07/23/2025

  Thank you for taking the time to share your experience. Were truly sorry for your frustration and appreciate the opportunity to clarify what happened and how our coverage works. First and most important, our road hazard tire programs do cover eligible damage from nails, screws, glass, and similar hazards, as long as the tire is still in a safe, serviceable condition under the terms of the coverage contract.
  
  When your claim was submitted, we reviewed the photos provided and after you spoke with our escalation supervisor, we requested additional photos of the tires you believed should qualify. In the images reviewed, each tire showed at least one section of tread depth at 2/32" or below. Under the terms of your coverage contract, tires worn to 2/32" or less at any point on the tread are considered beyond serviceable condition and are not eligible for road hazard coverage. This standard is based on safety and is consistent across our programs.

  We fully understand that you measured or were told there was ~7/32" in other areas of the tread. However, the contract requires that the lowest measured tread depth on the tire be above 2/32" at the time of the covered event. Uneven wear can bring a tire below that threshold even if the center reads higher.
  
  Because we wanted to make absolutely sure we were evaluating your claim correctly, our supervisor offered to send you a prepaid shipping label so we could inspect and measure the tires in-house at no cost to you. This would have allowed us to validate the tread depth measurements and confirm coverage eligibility one more time. We understand you chose not to send the tires in, and we respect that decision.
  
  Please reach back out to our Customer Experience Team if we can answer any remaining questions about what is and is not covered, whether for these tires or future claims. Thank you again for your feedback. It helps us improve training, communications with our selling partners, and the support we provide to customers like you.

• Review fromCindy H

  Date: 07/07/2025

  Everyone I spoke with was very helpful and courteous. The process from reporting a ding in my car to the repair only took a week. Great service!
  

  Sonsio LLC

  Date: 07/08/2025

  Thank you for taking the time to share your experience! Were glad to hear that our team was helpful and courteous throughout the process, and that your repair was completed quickly. We appreciate your kind words and are proud to continue to protect you and your vehicle!

• Review fromMelody S

  Date: 06/13/2025

  I bought this "****" policy when I purchased my vehicle. Sonsio was quick and efficient with both a claim for a **** in my windshield and with a small dent. Highly recommend.
  

  Sonsio LLC

  Date: 06/18/2025

  Thank you for your kind words! We're so glad to hear that your experience with Sonsio was quick and efficient, and that our protection helped with both your windshield and dent repairs. We appreciate you taking the time to share your experience, and we're proud to continue to keep your vehicle protected!

• Review fromRoy V

  Date: 06/09/2025

  So I have a warranty policy with Sonsio I have a *** X5M version.I purchased the extended warranty after the first three years of owning it and I would rate their coverage as excellent.I just had a front brake pad replacement as well as some other items.While I thought it was a little expensive when I bought it, I am finding one and a half years later that it was an excellent purchase and it is excellent coverage and I would do it again
  

  Sonsio LLC

  Date: 06/10/2025

  Thank you so much for your thoughtful review and for sharing your experience with Sonsio Vehicle Protection. We're glad to hear your coverage has been a great investment and that you're happy with the value and service. Your feedback truly reinforces why we do what we do and truly appreciate your trust in Sonsio!

• Review fromMrs. N. G

  Date: 04/21/2025

  *** had a warranty for my windshield for the past three years and always had great service.
  

  Sonsio LLC

  Date: 04/22/2025

  Thank you so much for taking the time to share your experience! We're thrilled to hear that you've had great service over the past three years with your windshield coverage. Providing reliable protection and support for our customers is what were all about, and we truly appreciate your continued trust in us!