Business Profile

Insurance Companies

Farmers Insurance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Farmers Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,807 total complaints in the last 3 years.
600 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
~ July 3rd ~ Cancelled auto insurance policy but still had money taken out of account ~ was promised a refund of around $880 but never received one
Business Response
Date: 07/17/2025
To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above.
Initial Complaint
Date:07/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to toggle to cancel my insurance or at the very least switch vehicles and I was given no help. I was billed for a car that I currently do not own after vocalizing that I want to switch my vehicle of coverage After this incident I no longer want to continue with toggle and I demand a full refund
Business Response
Date: 07/17/2025
To Whom It May Concern:

Thank you for notifying Toggle of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond.

We have provided a response directly to our customer.

We thank you for your time and attention, and we apologize for any inconvenience this matter has caused.If we can be of any further assistance, please contact us.
Initial Complaint
Date:07/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My house burned down 1/23/24. I am constantly struggling with my claim handler as I do not understand the processing of a large loss vlaim. He makes me feel my questions have been previoudly anseered and its an effort to get new information. Ive paid into my homeowners gor years and shouldnt receive this treatment.
Business Response
Date: 07/10/2025
Thank you for letting us know how we are doing. We value you as a Farmers customer and are sorry to hear about your dissatisfaction with the handling of your claim. We take the customer experience seriously and regret any frustration you have experienced during our handling of your claim. We have forwarded the details of your experience to our claims leadership team for further review.
Customer Answer
Date: 07/24/2025

Complaint: 23577816

I am rejecting this response because: My complaint was closed without any resolution. My house burned down 1/23/24. For 8 months nothing was done by the claim handler on my claim. Now a year and a half later I can not get reimbursed by the current claim adjusters ***** ***** and **** ***** for reimbursement for furniture I was told I could purchase. I am not sure what regional Farmers office they work under. My claim is in ********. Please help me.

Sincerely,

******* *****
Business Response
Date: 07/30/2025
After reviewing this matter further, we have issued payments to Kings Mill Furniture and Ms. ***** for storage costs and her furniture replacement. Previously, additional documentation was needed before we were able to consider payment. Ms. ****** claim is open, and we are following up with her to ensure she is aware of the status.
Customer Answer
Date: 07/30/2025

Complaint: 23577816

I am rejecting this response because:

Sincerely,

******* *****
Initial Complaint
Date:07/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I opened insurance coverage with Farmers ins, I was quoted a price. My monthly premium was roughly $200 to $250. It remained the same for severa months. Then for 2 months , my premium rose to over $600, I called my agent to ask why, he told me it would be corrected and refect that over the next payments. It never happened. After calling and talking to several other peple,and told it would be looked into, my inquiries were never responded to.
Business Response
Date: 07/10/2025

P.O. Box 2910
Shawnee Mission, *******; 66201-1310
Fax: **************
***********************************************************************

Case:23561118

To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.
Customer Answer
Date: 07/13/2025

Complaint: 23561118

I am rejecting this response because , they're response says they have been in contact with me, and that is not true.

Sincerely,

****** ******
Business Response
Date: 07/16/2025
The insured was emailed on July 10, 2025, to the email address provided advising:
During a review of your policy, we found that as of
February 28, 2024, the required documentation to confirm
that **** and **** were out of the household had not been
received. As a result, they were rated as household members
effective the policy inception date of January 10, 2024.
Additionally, the policy no longer qualified for the
Auto/Umbrella discount due to the absence of a
corresponding umbrella policy. These two changes led to a
premium increase of $1,059.02, which was distributed across
your ****** **** and June installments, raising each
to $611.38.
On April 23, 2024, your agent updated the policy to reflect
that **** and **** were out of the household, resulting in
a prorated credit of $468.82, which was applied to
your June installment. This adjustment left a remaining
balance of $142.57, due on June 10, 2024.
After further review of your documentation, we recognize your
intent to provide the necessary information in a timely
manner. In light of this, we have retroactively corrected the
status of **** and **** to out of household effective
January 10, 2024. This correction has generated a credit of
$559.18 on your account.
Because your policy is billed monthly, this credit will be
applied to future installments as follows:
? August & September 2025: No payment will be due.

? October 10, 2025: A reduced payment of $154.82 will
be due.
? November & December 2025: Regular monthly
payments of $238.00 will resume
Initial Complaint
Date:07/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was promised a refund because I was overcharged for car insurance. It has been months and I still have not received a check.
Business Response
Date: 07/15/2025
To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above.
Initial Complaint
Date:07/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** **** with Farmers Insurance was given my account information to pull money out of. They let it go for three months before sending me a letter in mail that the payments had not gone through due to the account not existing. I switched to progressive by 5/8/2025, gave progressive the exact same account and they have not had an issue taking money out of the account that was given to ***** ****.I believe these guys are scammers and have sent my information to supposed debt collectors illegally.
Business Response
Date: 07/14/2025
To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau (BBB). We appreciate the opportunity to respond to this inquiry.

This customer previously filed a ******************** review in April and then subsequently canceled their policy. The earned premium is for coverage provided until the date their replacement policy was obtained.
Customer Answer
Date: 07/14/2025

Complaint: 23563917

I am rejecting this response because:
I was told that the reason I ended up with this bill was due to Farmers FAILING to withdraw the amount due at the beginning of each month. Why? They said the account 'Did NOT exist.' Well guess what? I gave Progressive the SAME exact account information I gave to Farmers and they have not had problems taking out the payments.

What does this tell me? ******** Insurance are SCAM ARTISTS. If I get any more bills regarding ******** insurance, I will be suing for harassment.

Do better by your customers,

***** ******
Business Response
Date: 07/16/2025
The evidence of insurance this customer provided with another carrier started the same day that their auto policy canceled with our company. Therefore, the outstanding balance is accurate and due our company for coverage provided until the cancellation date.
Customer Answer
Date: 07/17/2025

Complaint: 23563917

I am rejecting this response because: you are the ones who failed to pull money from an EXISTING account. I would have stayed with ******** had it not been for the absolute BS of being told my account did not exist. I REFUSE the amount you want me to pay as you are the ones who FAILED me as your customer. You could not even give me what I wanted for a policy after I EXPLICITLY asked for a policy better than the one I had with *********. Take your demand for 250 and eat it because as it stands YOU SCAM PEOPLE.

Sincerely,

***** ******
Business Response
Date: 07/18/2025
Upon review, it was found that the customers initial down payment was returned in March. However, the customer replaced the payment two days later. No further payments were received thereafter, and as a result, the policy was canceled two months later due to non-payment of premium.
It has been confirmed that the customer obtained a replacement policy effective the same date our policy was canceled. Based on this information, the amount due remains valid and is owed to our company for the coverage provided prior to cancellation.
Customer Answer
Date: 07/22/2025

Complaint: 23563917

I am rejecting this response because: because YOU FAILED TO TAKE MONEY OUT OF AN ACCOUNT, CLAIMING IT DID NOT EXIST WHEN IT DID. I WAS SET ON AUTOMATIC PAYMENTS, IT US YOUR FAULT!!! I OWE OWE YOU JACK S*** FOR YOUR ********. FAKE A** SCAMMING PIECES OF ****.

Sincerely,

***** ******
Initial Complaint
Date:07/07/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** 28, 2025 my amount due was for $126 as stated on website son that amount was paid in full. On July 3, 2025 I was notified my policy was canceled and they tried to charge me another $195 stating I didn't pay the amount for **** owed but I paid the amount of $126 (which was the amount due!) They changed the amount fraudulently after payment was made . Now they want $220 to continue my policy! Or $36 to cancel my policy.
Business Response
Date: 07/10/2025
To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above.
Initial Complaint
Date:07/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car is worth about 18 thousand. I was t boned by a drunk driver My insurance (foremost) is trying to only pay me 14k. Citing thats the actual cash value. When looking at the market, comparable cars to mine are selling for 20k. So obviously I am being scammed. They arent giving me what my cars worth and now I camt buy another.
Business Response
Date: 07/08/2025
We are sorry to hear about your dissatisfaction with the handling of your claim. We take the customer experience seriously and regret any frustration you have experienced during our handling of your claim.
It is our position the total loss settlement is appropriate and supported based on the information available to us at this time. Our total loss settlement offer took into consideration the vehicles mileage, equipment, condition and receipts you have provided. We also reviewed the comparable vehicle that you have submitted. We regret we do not have a more favorable outcome.
Initial Complaint
Date:07/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They took ****** out of my account without my permission and found every excuse to NOT refund it and have now applied it to the July payment which isn't due until the 16th.I was assessed my deductable for hail damange on my townhome for ********; They decided to deny the claim when the adjuster decided to base it on a date prior to my knowledge and refusing to pay it and now they are saying that they need to get a "recorded' statment from me and the **** even though she has already sent a letter clarifying WHEN I was assessed the the amount now due.
Business Response
Date: 07/08/2025
Case: 23553127

To Whom It May Concern:

Thank you for notifying Farmers of the policy concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
The concerns related to the claim have been forwarded to our ***************** for direct handling with our customer.

To protect confidential consumer information, we do not disclose specific details of our review in public responses. However, we have contacted the customer directly via email and addressed the concerns outlined in the complaint. This customer has been provided with my direct contact information should they have any further questions or require additional assistance.
Initial Complaint
Date:07/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I switched auto and home insurance from Statefarm to Farmers on 4/22/2025. I switched because I was promised my bill of $197 at statefarm could be lowered to $161 with Farmers. I asked several times if anything in my insurance was changing and they assured me everything was the same but that Id be saving $36 a month. So I switched. Two months go by and I randomly see that my bill that should have been $161 was now $205. No one called me, emailed me, messaged me to explain why at all, just let my payment auto draft. I called asking what happened and I was told that the system caught an error in a discount I was receiving that I shouldnt have been receiving not a single courtesy call was made to me and I was completely confused and in the dark. They sneakily changed my payment in hopes that I just wouldnt care enough to call? They couldnt catch this issue before my first payment drafted months prior? Why all the sudden is there a change? Then it took weeks for me to get in contact with someone, and they still werent able to explain to me exactly what happened. They basically just said that the person who originally quoted me was no longer with the company . What a horrible way to handle all of this. Now I have to feel bad that this poor person was probably fired over $36 a month? How greedy are insurance companies that they are going to lose their minds over $36 a month. WOW.
Business Response
Date: 07/11/2025
Complaint ID: ********
To Whom It May Concern:
Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have emailed the consumer directly to address their specific concerns.

Customer Answer
Date: 07/11/2025

Complaint: 23550833

I am rejecting this response because:
I was given no explanation to HOW this happened and they are still NOT honoring what was promised. This is trickery and deceit.

Sincerely,

***** ********
Business Response
Date: 07/14/2025
We have reached out to the consumer via email and clarified our findings.
Customer Answer
Date: 07/15/2025

Complaint: 23550833

I am rejecting this response because:
They are now blaming independent contractors instead of resolving the issue and providing what was promised. They tricked me into switching insurance companies. I was at ********** for over 10 years. I would not have switched if I knew this was going to be the case. This was trickery and deceit. I will continue reporting them to different agencies. $36 a month is nothing to them as a billion dollar corporation. $36 a month is everything to me as a single mom.
Sincerely,

***** ********
Business Response
Date: 07/16/2025
We acknowledge the consumers frustration and have responded directly in an effort to resolve her concerns.

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Farmers Insurance is NOT a BBB Accredited Business.