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Farmers InsuranceThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Farmers Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.09/5 stars
Average of 463 Customer Reviews
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Review fromRobbin H
Date: 06/09/2025
1 starRobbin H
Date: 06/09/2025
Received an email that my rate is going up 50% and that I can no longer make monthly payments. The entire 6k is due at renewal. Are you kidding me? $6,000 plus due on renewal????? Who can afford this? Why?Farmers Insurance
Date: 06/10/2025
Thank you for notifying Farmers of this review. We appreciate the opportunity to respond.Review fromJessica T
Date: 06/04/2025
1 starJessica T
Date: 06/04/2025
I want to make you aware of a terrible experience my mother in law is having with ******** Insurance. She has been a loyal customer since 1968. She decided to surrender her policy and asked for a check to be sent to her. This process has been going on since early March. She has called dozens of times, spoke with her agent, called corporate, and filed complaints. Even though she said she would no longer like to make payments on her account, because she has asked to surrender the account, her account balance has decreased without her authorization. She originally had the policy in ********* but now lives in ********. She's spoke with an agent in ******** since she could not get any help with her agent, ******* *********, but he is not able to access her account. She has faxed the necessary documentation that she had notarized. She has followed all of their directions and keeps being told her check will arrive 7-10 business days. She is told to that she should expect phones calls, stays near the phone all day, but never receives a call. We've been told there is a new CEO in ********** and things have been a mess with this new management. I will keep posting this message on every site I can think of until she receives her money that she has invested for over 50 years. I will also be sure to spread the word to everyone I know to not do business with thus company.Farmers Insurance
Date: 06/06/2025
Thank you for notifying Farmers Insurance of this review. We appreciate the opportunity to respond. We have already made contact with Ms. ****** and informed her that we cannot assist her on behalf of her Mother-in-Law due to privacy concerns and the fact that she is not the named insured. She has been provided with the appropriate tools to assist her mother-in-law in launching a formal complaint with Farmers Insurance.Review fromPam O
Date: 06/03/2025
1 starPam O
Date: 06/03/2025
THE WORST EXPERIENCE OVER 2 HOURS ON THE PHONE JUST TO GET MY POLICY DOCUMENTS . THE CUSTOMER SERVICE IS TERRIBLE . THEY DO NOT LIKE TO PROVIDE YOU A REAL COPY OF YOUR POLICY AND THEY DO NOT INCLUDE THE ENDORSEMENT PAGES . THEY EMAILED ME A SAMPLE OF MY POLCIY WHICH IS NOT A POLICY AT ALL . IT IS A SAMPLE .Farmers Insurance
Date: 06/04/2025
Thank you for notifying Farmers of this review. We appreciate the opportunity to respond.Review fromKu'Marra C
Date: 06/01/2025
1 starKu'Marra C
Date: 06/01/2025
I have tried to cancel my policy with Farmers New World Life Insurance Company for about a year. I had two policies and sent in the paperwork to cancel both, and only one policy was canceled. I have just received another letter stating that the premium payments were not received within the grace ******* Therefore, to continue providing insurance coverage, the policy's cash value has been used to pay the premiums. Farmers Insurance has sent me this same letter for the last year. I have called, emailed, and spoken with supervisors, and they all stated that they would terminate the policy as of the date I sent in the paperwork. That has not happened. The employees I have worked with from Farmers are unethical, untrustworthy, and unprofessional. There is no reason I should be dealing with this situation a year later. To say that I am disappointed would be an understatement. I am livid with the lack of integrity and extremely low moral standards of Farmers New World Life Insurance Company. I believe Farmers has purposefully failed to terminate my policy to take my money. This is ridiculous. The number of agents I have contacted and interacted with all demonstrated their inability to perform their job. Make this right, Farmers New World Life Insurance Company.Farmers Insurance
Date: 06/04/2025
Thank you for notifying Farmers of this review. We appreciate the opportunity to respond.Review fromJames C
Date: 05/30/2025
1 starTheyll fu** you I got hit by someone who ran a red light, they didnt cover any of my damages they found no one at fault, the person who hit me went to hospital and sued me and farmers without contacting me or anything they settled with the person suing and labeled the accident my fault without attempting to pull the camera footage etc. wouldnt trust them to insure a bicycle!! They do not care about you, they do not want you to feel taken care of they only want your money, take your business elsewhere, I know I am!!Review fromKentin S
Date: 05/30/2025
1 starKentin S
Date: 05/30/2025
I have had farmers for a little over 8 years. I have never had any problems. I pay on time every month because it comes out of my paycheck every pay period. I recently tried to get some information on filing a claim, then that turned into making a claim and finding out the policy was not the same for my other car when I updated my policy last year. It was never made aware to me that the policy was not updated for my other vehicle, just the one. Long story short they said we will have to go based off deductible before it was updated the same day even though the damage happened that day and the policy was updated that day BECAUSE THEY DID NOT MAKE IT KNOWN IT ONLY UPDATED ON THE ONE VEHICLE LAST YEAR NOT BOTH. WHO would only change the policy for one vehicle when both cars are listed as being drove daily. Everyone I talked to from claims to policies said something different and they dont care. One of the employees was so rude to the point she said I asked to speak to someone else and she said her supervisor would say the exact same thing as her. This is turned into a big mess and no one cares. I plan on dropping this insurance within the week and have been telling everyone I know to drop this insurance. So far lots of people have. BEWARE, if you rarely make a claim, pay on time since you started it this insurance. They DONT CARE AND GET AWAY WITH NOT COVERING THINGS UNDER TECHNICALITIES. This is literally a modern day scam, because where does all my money go to if you cant cover a claim.Farmers Insurance
Date: 06/06/2025
We are in receipt of your inquiry directed to the Better Business Bureau. In the inquiry, you expressed dissatisfaction with the deductible applied to your glass claim. We appreciate the opportunity to review and respond. A review of our records confirms that the 2019 ***** ********** was added to your policy on March 17, 2023 with a comprehensive deductible of $500.00. As no requests were made to alter the deductible prior to the loss, we are unable to consider applying a different deductible at this time. Should you have further questions regarding your claim, we direct you to Glass Liaison, ******** *******, at **************.Review fromRobb W
Date: 05/30/2025
1 starShopping for insurance? Please read following before buying A long time client of farmers insurance, to have issues with automated payments. Due to whatever issues existed electronically by farmers made me call in after I spent an hour with bank insuring no banking issues, contacting farmers to be on phone for hours pushed from person to another after going through horrible automated phone system. Seven farmer representatives to be treated badly, accusations and general poor customer service, all this and never received help. While on hold I got online to get insurance quotes to find out I was paying almost triple of the highest quote, so in short zero customer service and price gouging is ********************. All of this does come with witnesses, recordings and online quotes. Called new insurance company to receive live customer service instantly paying a third the price, people you deserve better.Review fromJanet L
Date: 05/28/2025
1 starJanet L
Date: 05/28/2025
Warning, to all If you get this insurace it is very overpriced and if you cancel less than 30 prior to expiration and don't jump through every hoop they devise you will pay a huge fine.. Some racket they have going on to cheat poor older citizens. BUYER BE WARNEDFarmers Insurance
Date: 05/29/2025
Thank you for notifying Farmers of this review. We appreciate the opportunity to respond.Review fromJim S
Date: 05/19/2025
1 starJim S
Date: 05/19/2025
My premium doubled in 2 years! No accidents, no tickets! ***** was rude, and when i explained that i an a 100% disabled vet. On a fixed income, his response..WERE ALL ON A FIXED INCOME!Farmers Insurance
Date: 05/23/2025
Thank you for notifying Farmers of this review. We appreciate the opportunity to respond to this inquiry.Review fromJoe B
Date: 05/17/2025
1 starJoe B
Date: 05/17/2025
I have been a member for years with farmers. They have increased their premiums each time they renew. In addition, they cancelled my insurance without notice due to non-payment. The payments were made, late but made. The agent ****** that I spoke with was no help and with a negative attitude throughout the call! As a loyal customer, I was expecting more from this **********************! Stay away!Farmers Insurance
Date: 05/19/2025
A review of the policy found the notice was sent on 4/13/25 notifying if the payment was not received by 5/2/25, it would cancel. Payment was not received.
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