Complaints

This profile includes complaints for Farmers Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Farmers Insurance

  6301 Owensmouth Ave Woodland Hills, CA 91367-2216

• 

  Farmers General Insurance Agency, Inc.

  7 Cobblestone Dr Ste 6 Turner, ME 04282

• 

  Farmers General Insurance Agency, Inc

  1450 Atwood Ave # 2 Johnston, RI 02919

• 

  Masterpole-Murphy Agency Inc

  1524 West Fayette Syracuse, NY 13204

• 

  Hutchins Agency LLC

  7510 Porter Rd Niagara Falls, NY 14304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, May 2, 2025 I cancelled all my insurance policies with Farmers Insurance because I have a new policy from antoher company that is less cost with more coverage. I have asked Farmers Insurance, ***** **************(agent), and their 800 number to give me the amount of the prorated refund and when it will be sent to me. Neither of them have given that information. I estimate that they owe me over $2000. Please help me get an answer of the amount and when it will be sent to *****: **** ******, President *************************: Oregon Insurance Commissioner, ***** of Financial Regulation

  Business Response

  Date: 05/09/2025

  Case:  23281035
  
  To Whom It May Concern: 
  
  Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry. 
  
  To protect confidential consumer information, we do not disclose information about our review. We have emailed the consumer directly to address their specific concerns. 

   

  Thank you,

  ***** ***** / Farmers Insurance Groups

  Customer Answer

  Date: 05/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  My Complaint # ******** with Farmers Insurance has been totally resolved.  As of March 11, 2025 I received all four refunds deposited into my bank that I requested.  Please close this complaint and send me confirmation that it has been closed.
  
  Sincerely,
  
  Del Ball

• Initial Complaint

  Date:04/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mother in law had insurance policy with Foremost and as her Power of Attorney I pad her premiums. She passed away. I provided a copy of her death cert. and will listing me as Executor (had previously provided the ***** They assured me that her policy was in force /still good that it was in process of updating and that they would contact me when it updated. they instructed me to go ahead and pay the monthly premium ($169.24) and told me it would be refunded when they updated everything. They never contacted me. I followed up and they said I had been misinformed, the policy was no good as the policy holder had died and I needed a new policy.( I had been told the policy was still good but essentially we had no insurance.) So they told me it was all set up to cancel I just needed to send an email then they would refund the old policy premiuma due back to me. They then they transferred me over to sell me a new policy in the heirs names. They then rejected my request to cancel the policy stating that they needed the same documents sent AGAIN with a date to cancel. I sent a reply stating they had the documents (which they acknowledge that they do in fact have) and that the date was effective immediately. I then heard nothing at all from them neither requesting still more information, confirming nor rejecting the request. Nothing at all. Until I get an overdue notice where they are saying that policy is not only still not cancelled but now in arrears for non-payment. They never cancelled it. They never followed up, they had everything they needed and it is still ongoing. They have two policies on this address, one in the name of a person they KNOW is deceased as they have had the death certificate for coming on two months. is that even legal?! They were paid for March 2025 erroneously and have not cancelled nor refunded the policy amount paid after they were notified of her death and to cancel.

  Business Response

  Date: 04/29/2025

  Case:? 23252095
  
  
  To Whom It May Concern:? 
  
  Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.? 
  
  To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.? 

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Farmers insurance took $33.32 from my bank account and I have no affiliation with this insurance company. None what so ever. Never had a policy with this company. But some how they stole $33.32 from my bank account. I had to dispute it with my bank which is still pending and change debt card number and wait for card in mail. ***** Fargo wasnt helpful either. Its confusing, agonizing, illegal, unethical, financially draining and unnecessary.

  Business Response

  Date: 04/28/2025

  We emailed the insured requesting the documentation for the draft so it could be researched. We are sending this back because we have not heard back from them so we are unable to research this and assist.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim with Farmers insurance My attic was not toued

  Business Response

  Date: 05/01/2025

  Dear Better Business Bureau,
  

  Thank you for your correspondence concerning a matter brought forth by ****** ******.We take the customer experience seriously and appreciate the opportunity to review the matter and respond.  
  

  Our file reflects we have completed an estimate for Ms. ******* damages which includes the replacement of the damaged insulation in her attic. We are not aware of any additional damages to the attic. Ms. ****** has been contacted by the claim supervisor and provided this information. Should Ms. ****** have any additional questions regarding her claim, we encourage her to contact us directly.
  
  Sincerely,
  Foremost Insurance Company ************, ********

  
  

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am insured through Farmer s Insurance Group for my Homeowners Insurance. The right corner of my house roof was damaged by tree from my neighbors yard (75 ft approximately). The tree damaged my fence and left a large crack on the rear wall/ chimney.near the right corner., This damage happen during Hurricane ****** on September 26th, 2024 in *****, *******. Four ******** Insurance Adjusters have viewed the damages but no repairs have been made as of yet,

  Business Response

  Date: 05/01/2025

  We thank you for bringing this matter to our attention.A secondary inspection of the property has been completed and Mr. ****** has been paid for damages covered by this loss. An important provision of the policy is to protect the property from further damage. We encourage that ********* selects a contractor of his choosing to begin repairs to his property.We will continue to work directly with Mr. ****** and answer any questions he might have.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to the Better Business Bureau regarding an insurance claim for my mothers home. My mother lives alone and recently became seriously ill, necessitating her hospitalization. During her time in the hospital, I traveled from ******* to care for her. Upon her discharge, I brought her back to ******* to provide support.While she was hospitalized, a pipe burst upstairs, leading to significant water damage. Denver Water turned off the water supply, resulting in a substantial mold growth that has prevented my mother from returning home. I contacted Farmers Insurance, and an adjuster was sent to assess the damage. Unfortunately, their evaluation was inadequate. The adjuster entered the house, made a ***** assessment, and failed to thoroughly inspect the entire property. Most of the damage is in the basement, which includes a den, a bedroom, and a bathroom, but the adjuster also neglected to examine the upstairs area. Additionally, they claimed that the gas usage was insufficient to heat the house. My mother, who is over 80, typically uses space heaters in her room, and I had a contractor friend document this situation with photographs. However, the adjuster refused to accept this evidence and subsequently denied our claim.I believe the adjuster did not fulfill their responsibilities, and I am dissatisfied with the handling of this situation. We have fulfilled our obligations under our insurance policy, and it is disheartening to have to fight for the coverage we deserve, especially considering my mother's age and circumstances. I am also reaching out to the media to highlight this issue, as I believe it constitutes mistreatment of the elderly. No one should have to struggle to secure the essential support they need.Thank you for your attention to this matter. I appreciate any assistance you can provide.

  Business Response

  Date: 04/29/2025

  We are in receipt of your email dated April 22, 2025 concerning an inquiry received from ****** *****. In the inquiry, Ms. ***** expressed dissatisfaction with the coverage outcome and handling of her mothers claim. We appreciate the opportunity to review the matter and respond.

  
  After careful review of her mothers claim file, we respectfully maintain that the coverage outcome and handling are appropriate based on her mothers policy provisions. The claim was reported for water damages from frozen pipes. The policy requires that reasonable care is used to maintain heat in the home, or that the water supply is turned off and fully drained, to extend coverage for water damages resulting from frozen pipes. The investigation revealed there was insufficient gas and electrical usage to have maintained proper heat in the home based on the utility statements and historical weather data, and no documentation was provided to support that the water supply was turned off and fully drained. As the policys requirement was not met, coverage could not be extended for the loss. As no new information has been presented, the coverage outcome stands. However, we welcome any additional information Ms. ****** her mother, or their contractor, can provide for further review.

  
  We value Ms. ****** mother as a customer, and we regret we do not have a more favorable outcome. Should Ms. ***** or her mother have any additional questions or concerns, we encourage them to contact our Claims Leadership team to discuss. 

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a payment and selected to skip auto pay then they took out both payments and said it would take 30 days to get my money back after I said ok they said that they haven't received my payment yet even thought they told me the date it came in so I would like my payment and over draft fee returned

  Business Response

  Date: 04/24/2025

  Case:? 23231100
  
  
  To Whom It May Concern:? 
  
  Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.? 
  
  To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.? 

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I helped my daughter **** ** through A-Max agent bought car insurance from Bristol West Insurance Group on 7/26/2024 for 6 month coverage paid $1258.54. Because of policy didn't met lender's request, **** canceled it on November 2, 2024, car policy number: G01-4975837-00, Bristol West signed the cancellation confirmation promising to refund $639, since then, despite multiple contacts with them where they said they would send the refund, it has never arrived. I submitted a request for help to the California Consumer Affairs, Bristol West Kept lying, saying they sent the refund check to my address multiple times, and that they had to deduct the fee for the mails sent out. I went to the postal office, but there was no evidence of mails sent from Bristol west. The post office suggested that Bristol west insurance should have receipts for each mail send. Bristol west lacks ethical principles in their business, seemingly defrauding money from customers, whether small or large amounts. It appears they have no fear of breaking the law and no respect for the rights of government organization. State of California consumer affair Department of Insurance helped since 02/12/2025, contacted to Bristol west multiple times and they are no willing to refund the money, but keep lying said sent the check out for many times, even asked deducted mailing fee from the refund $639. Bristol west should remove from the business field as they damage the regulations and break the law, weakening America and shake our foundation, I hope anyone who wants to buy insurance from Bristol west and has a chance to read my story will reconsider.

  Business Response

  Date: 05/01/2025

  To Whom It May Concern:
  
  Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
  
  To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via e-mail to address their specific concerns in the complaint above.

• Initial Complaint

  Date:04/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 9, I recOn April 9, I noticed an unusual deduction of $334.72 from Bristol West, my insurance company, which caused my account to be overdrawn. I contacted Bristol West on the same day and spoke with several representatives overseas, who provided multiple reasons for the increase in my insurance premium due to adding a car and changing my coverage. However, they were unable to address my concerns satisfactorily, so I was transferred to a supervisor based in ******************The supervisor explained that the information given by the previous representative was incorrect and that they had not received the inspection report from December. I informed her that I had called multiple times after the inspection to ensure that everything was completed in a timely manner. The inspector confirmed that he was going to submit the report to the insurance company and that I didn't have to do anything else. Today, I called again to ask for a $34 reimbursement from Rada, and the representative advised me to email the accounting department for assistance, stating that there was nothing more she could do. I expressed my frustration regarding this situation. Finally she was able to email the accounting department regarding my concerns.

  Business Response

  Date: 04/24/2025

  To Whom It May Concern:
  
  Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
  
  To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above. 
  

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Foremost Insurance Group had a travel trailer policy in force for my 5th Wheel, and I filled a claim due to a water loss. Foremost is not allowing the claim to be settled because of a bogus exclusion they have in their declarations page. My attorney has sent a demand letter and asked for a copy of all correspondences which they have refused to supply a resolution or documents to avoid possible litigation. I will be attaching the letter to foremost, foremost(s) correspondences, and the documents from my attorney.

  Business Response

  Date: 04/28/2025

  We are in receipt of your inquiry regarding Mr. ******* concerns with the coverage outcome on his claim and his attorneys request for claim documents.   We appreciate the opportunity to review this matter and to respond.

  Our file reflects that we have been in communication with Mr. ****** attorneys office directly to address the coverage outcome and requested documents.