Business Profile

Insurance Companies

Farmers Insurance

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Complaints

This profile includes complaints for Farmers Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,851 total complaints in the last 3 years.
646 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/27/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Farmers Insurance is not paying total cost of my ambulance ride after a car accident. The accident was considered to be caused by the other driver. My car was totaled and I was taken to the hospital via ambulance for a possible chest injury. Farmers Insurance did pay for the value of my car and the hospital costs. They were pretty good about that but have rather poorly handled the bill for the ambulance ride. Below is a timeline for the ambulance ********* of accident: 09/26/24 Farmers Insurance Claim Number: 5032687135-1-4 Phone Number of Claim Representative: ************ Date of 1st Ambulance Bill: 01/10/25 Date of Final Notice for Ambulance Bill: 04/25/25 Date of Partial Payment (1/2 of bill) of Ambulance Bill by Farmers: 05/02/25 Request by Ambulance Company for payment of remaining Ambulance Bill balance: 05/17/25 I have forwarded the bill for the remaining bill balance to the Farmers Insurance representative. They have not had a chance to reply but the accident occurred eight months ago, it was determined to be fault of the other driver (he has Farmers Insurance). Why didn't they pay the full balance of the ambulance bill? The ambulance company (***************************) is expecting me to pay the balance of the bill by 06/15/25. I am requesting your assistance in having Farmers Insurance pay the balance of the ambulance bill. I thank you for any assistance you can provide,
Business Response
Date: 06/03/2025
We are in receipt of your inquiry with the Better Business Bureau. In your inquiry, you expressed dissatisfaction with the handling of your medical bills. We appreciate the opportunity to review and respond.
We take customer service seriously and have escalated your concerns to the Claims Leadership Team overseeing your claim. Our records reflect that ***************************** had accepted our settlement offer for funds relating to your injury. We have escalated the matter with their company to inquire why they are seeking additional funds from you. As soon as we have heard back from them, we will promptly provide you with an update.
We regret any frustration you may have experienced as a result of our claim handling. Should you have additional questions regarding your claim, we ask that you contact Field Claims Supervisor, ***** ******, at *************.
Customer Answer
Date: 06/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:05/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 19, 2025 I contacted Bristol West in regards to the company over drafting my account for **** ********************** payment. I explained to the representative that I made **** payment May 15, 2025 because I knew the auto pay wouldnt go through due to other bills. She was very nice and helpful she explained there was an error on their behalf and not to worry she fixed the issue and my bank account should be fixed by Friday May 23, 2025. Well May 21, 2025 I received an email stating the payment I made for my car insurance was canceled by Bristol West. I immediately contacted Bristol West to see why was the payment I made the prior week canceled the representative argued with me that even though I provided him with a confirmation number and was on the phone with a Bristol West representative the time I made the payment didnt mean my payment was successful and that my bank canceled the payment which was false. I didnt even pay through my bank I tried explaining that to him he insisted I didnt know what I was talking about I then asked to speak to his supervisor. I explained the same thing to the supervisor she stated my bank canceled the payment which again was false I made her aware that I would be filing a BBB complaint since they werent understanding and helpful to a Bristol West customer and that Ill be looking into changing my insurance company. I also provided documentation that supports my initial payment as well as Bristol West attempt in trying to take the same exact payment from my personal bank account when I made that same payment days prior.
Business Response
Date: 05/23/2025
To Whom It May Concern:

Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via phone to address their specific concerns in the complaint above.
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im filing a complaint against Foremost Insurance for severe mishandling of my homeowners policy over the past 8 months. A confirmed system glitch on their end stopped auto-debits and triggered policy cancellation. I contacted them immediately and was told to make manual payments, which would be applied once the system was fixed.Over the next 67 months, I made monthly payments by phone or online, spending 3060 minutes per call. Each *** gave conflicting information. No one followed up. Promises were made and broken ***eatedly. Eventually, I was told the glitch was resolved and all payments would be reconciled. We agreed no money would be debited until the correct amount was confirmed. I was told I would be contacted first.That didnt happen.Foremost debited the full accumulated balance from my accountincluding payments I had already madewithout notice or consent. This caused my bank account to overdraft and triggered a $35 fee. When I called again, I was forced to re-explain everything. I was placed on hold for nearly an hour, only to be told they couldnt even see the debit or prior payments.This situation has cost me time, trust, and income. Ive spent 58 hours on calls. During the final one, I lost a $150 job. Im requesting reimbursement of the $35 fee, compensation for the $150 lost income, a written payment history, and a refund of all the money I did not owe..This needs to be reviewed by senior leadership. Im filing this complaint to ensure accountability and prevent this from happening to other customers.
Business Response
Date: 05/22/2025
Case:? 23355126

To Whom It May Concern:?

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.?

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.?
Customer Answer
Date: 05/22/2025

Complaint: 23355126

I am rejecting this response because the response and accounting you sent was not accurate and you do not feel my time is valuable:
Here's the full breakdown:

Scheduled Payments (from policy):
Aug 12, 2024: $129.89
Aug 19, 2024: $124.01
Sep 18, 2024: $124.01
Oct 18, 2024: $124.01
Nov 17, 2024: $124.01
Dec 17, 2024: $124.01
Jan 16, 2025: $124.01
Feb 15, 2025: $124.01
Mar 17, 2025: $124.01
Apr 16, 2025: $124.01
May 16, 2025: $124.01

Total Scheduled Payments:
$129.89 + (10 $124.01) = $1,369.99

Payments I Made:
Jul 24, 2024: $129.89 (Member One)
Aug 20, 2024: $124.01 (Member One)
Nov 14, 2024: $103.10 (PayPal)
Dec 10, 2024: $186.00 (PayPal)
Jan 18, 2025: $124.01 (PayPal)
Mar 11, 2025: $124.01 (PayPal)
May 19, 2025: $824.76 (Member One)

Total Paid:
$129.89 + $124.01 + $103.10 + $186.00 + $124.01 + $124.01 + $824.76 = $1,615.78

Discrepancy:
$1,615.78 (paid) - $1,369.99 (owed) = $245.79 overpaid
Overdraft fee $35
Total Foremost owes me $280.79

Sincerely,

******* *******
Business Response
Date: 05/28/2025
To Whom It May Concern:?

Thank you for notifying Farmers of the additional concerns the insured has shared. We have been in touch with the insured to further explain what happened throughout the duration of the policy and have provided in depth details of what is due and why.
Thank you.
Customer Answer
Date: 05/28/2025

Complaint: 23355126

I am rejecting this response because: Foremost after admitting fault reached out with inaccurate information on a half assed invoice. I responded to them a week ago with accurate accounting information based on their policy documents and my bank account entries. They're not counting two payments they recently billed me for because they think they've sent me refund checks when the glitch caused by their system canceled my policy. The "customer service representative" told me not to cash the checks and they would reinstate my policy. They also do not feel my time is valuable and refused the $150 request for the client who I could not service due to an hour long call with foremost that ended with them not being able to tell me anything about my account. They have said nothing about the overdraft fee. This company has so many negative complaints and should be held accountable for their actions. I will not keep this private until at the very least the money they stole is returned and the over draft fee is paid.

Sincerely,

******* *******
Initial Complaint
Date:05/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
someone hit my parked truck and i decided to go through my insurance to have it fixed it was determined to be a total loss. they lowballed me i told them no this is not a number im comfortable taking and if thats their final number just forget it close the claim and i will deal with the other company myself they then told me too bad thats the number and proceeded to process the claim. i then contacted a supervisor *** at farmers who assured me they could not process the payment without my permission. then all the sudden the money was in my account i told *** i would send the money back because im not accepting it he told me i couldnt do that. i own this truck outright i should have the final say so as to what happens to my property. the truck was towed to their lot to be accessed now they are telling me to send them the title i feel like im being strong armed into accepting it. i have sent them the comparable trucks at dealerships that cost what i was expecting now all the sudden nobody is responding they send me $16,000 i want $20,000
Business Response
Date: 05/23/2025
We thank you for bringing this matter to our attention and apologize for any frustration Ms. ****** has experienced in the handling of this claim.We wish to resolve any concerns Ms. ****** might have and we have attempted contact with Ms. ****** to discuss her claim further. Should Ms. ****** have any further questions we encourage her to contact the claims office directly.
Initial Complaint
Date:05/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Theres a $376 charge on my account from this ********************** and theyre saying they have no record of it! They stole my money.
Business Response
Date: 05/20/2025
To Whom It May Concern:

Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via e-mail to address their specific concerns in the complaint above.
Initial Complaint
Date:05/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was NEVER told anything about both divers having to complete 10 trips each. Our information was wrong from the beginning. I am the owner of the car. But my roommate was listed as the owner. I was told the amount of the policy was a different amount than what was deducted from the bank account. Then my name was on his phone and his name was on my phone. This caused too much confusion. Then my trips were NOT even logged. I went to the office 3 times to have this corrected but they DIDN'T. I called 5 times and they still have NOT fixed their problem!!!
Business Response
Date: 05/16/2025
Case: 23323172

To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have emailed the consumer directly to address their specific concerns.
Customer Answer
Date: 05/21/2025

Complaint: 23323172

I am rejecting this response because: it is not acceptable!!!

Sincerely,

******* *******
Business Response
Date: 05/22/2025
We appreciate the consumer's frustration; however, we are unable to honor her request.
Customer Answer
Date: 05/23/2025

Complaint: 23323172

I am rejecting this response because:

Sincerely,

******* *******
Initial Complaint
Date:05/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Agent ******* ***** processed a policy after being told not to do it. Now she wont return calls and the auto policy was not canceled. They owe me $104.80 and they need to cancel the policy.
Business Response
Date: 05/20/2025
To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above.
Initial Complaint
Date:05/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 22, 2025, my vehiclea 2021 Lamborghini Uruswas severely damaged in an accident while rented to Farmers' insured, ****** **** **** through Vroom Exotics. The vehicle was clearly a total loss, and pre-trip condition photos confirming its like-new condition were provided to the assigned adjuster, **** ******, by March 14, 2025.Despite multiple confirmations that all requested documentation had been receivedand that the file was under management review as of March 24the claim has remained unresolved for nearly two months. Farmers has issued vague, non-specific letters every few weeks claiming further investigation is needed, without identifying what exactly is missing or when a final determination will be ******* of today (April 10, 2025), I have been told the claim is being delayed due to scheduling a statement under oath with their insured. However, this process has dragged on for over three weeks, and no one in the claims department can give a date by which a decision will be madeor even confirm what information is outstanding.There has been no direct contact, despite my repeated requests for updates via email and phone. The only communications I receive are templated letters or voicemail relays, none of which satisfy basic standards of transparency or customer service.Attempts to Resolve:I have submitted all documentation requested by Farmers in a timely manner.I have followed up formally on April 3 and April 10 requesting legally compliant updates.I have asked to speak to supervisors or receive direct communicationno one has responded meaningfully.Farmers continues to delay the process, despite confirming in March that they had everything they needed.The latest reason given (waiting on their insureds sworn statement) has been in limbo for 3+ weeks with no resolution in sight.
Business Response
Date: 05/19/2025
We take customer service very seriously and escalated your concerns to our Claims Leadership team to review. Our file reflects that on May 15, 2025, Field Claims Supervisor ***** ******** called and left a message for you to discuss your claim and concerns. We respectfully maintain that our file pends appropriately as we investigate coverage. We apologize for any frustration you may have experienced as a result of this claim, and remain committed to keeping you apprised as we work to resolve. Should you have any further questions, please feel free to contact Field Claims Supervisor ***** ******** directly at **************.
Customer Answer
Date: 05/20/2025

Complaint: 23321401

I am rejecting this response because: It does not address the issues and resolution.

Sincerely,

******** ********
Business Response
Date: 05/29/2025
While we understand that Mr. ******** disagrees with our position, we maintain that our file pends appropriately. *************** is not our policyholder, we respectfully decline to provide him with the information he is seeking, as the claim pertains to our named insured.
Customer Answer
Date: 05/29/2025

Complaint: 23321401

I am rejecting this response because: It doesn't address the complaint of bad faith in part both partially or in whole. No attempt at a resolution has been made or proposed.

Sincerely,

******** ********
Initial Complaint
Date:05/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle with ******* dealership march 18th they also got me signed up for insurance through Bristol West Insurance I only had the car for one week I continued to make payments on the car including the insurance they owe me money and Im not to sure how much but they should have in their system how much Ive paid when I called the insurance to tell them the car was no longer in my possession they said that ******* would have to tell them this so they would refund me after a month pass by Bristol west called me and said I was behind on payment I told them I no longer have the vehicle automax does I have never heard from Bristol west insurance ever again I would like to be refunded all the amount paid for the insurance due to illegal transactions with the dealership
Business Response
Date: 05/20/2025
To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above.
Customer Answer
Date: 05/21/2025

Complaint: 23323348

I am rejecting this response because: I have told the insurance company numerous of times the car gave me problems within that same week I have also told them the dealership is doing fraud repossession the vehicles and reselling them the vehicle has been with automax of ********* since last year may I took it back so they can fix it the car wasnt ready to be picked up until October which would be the same day in those attachments Bristol west insurance is also doing fraud with this company because they never spoke with the company as to what happened to the vehicle when I went back for it in October the mechanic took it up front after arguments it still wasnt working the steering wheels werent moving the car wouldnt start nothing was working I called up my uncle he came to see if he can fix the problem but he couldnt so he told me to leave the vehicle because it isnt fixed how they promised they would fix it we left it where the mechanic parked it I took those pictures and videos for evidence ever since that day I never heard from ******* about the vehicle the insurance never investigated to see what happened the insurance called me once for pass due payments because I stopped paying the car wasnt no longer in my possession I only continued to pay because I thought the car would be ready if I knew this was going to happen I would have just canceled the subscription with the insurance this is why they owe me this amount please I would like a refund this has been going on for long time the proof is in the attachment please view attachments

Sincerely,

****** Innocent
Business Response
Date: 05/23/2025
To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above.
Customer Answer
Date: 05/23/2025

Complaint: 23323348

I am rejecting this response because: the insurance continues to ask for evidence after I have provided photos of the vehicle on the property of the dealership they also asked proof of new coverage with out any specific dates just a coverage now that I have provided proof of this evidence the company is now seeing the coverage would have to take place in 2024 I provide evidence of new vehicle new insurance and where I left old vehicle on the dealership property

Sincerely,

****** Innocent
Initial Complaint
Date:05/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Detailed Complaint Description:In November 2023, an auto accident was reported to Farmers Insurance and somehow incorrectly linked to me, **** *******. I was not involved in this accident in any way in fact, I was outside the country (in *****) during the time it occurred. Despite not being at fault or a party to the claim, the incident has been reported under my name to LexisNexis CLUE and possibly Verisk/ISO ClaimSearch, which are consumer reporting agencies used by insurance providers.I contacted Farmers Insurance directly, and a representative acknowledged that I was not at fault and not involved, and even agreed to issue a letter stating so. However, Farmers has refused to take steps to remove the incorrect claim from LexisNexis or Verisk, which is now negatively affecting my insurance rates and financial standing.This is a clear case of misreporting and negligence, and I am requesting that Farmers:Fully remove the incorrect claim from all consumer databases, including LexisNexis and Verisk/ISO ClaimSearch.Confirm in writing that the removal has been completed.If not resolved, I will be forced to escalate this matter further to the ************************************, state insurance regulators, and pursue legal remedies.
Business Response
Date: 05/14/2025
Case: 23320332

To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have emailed the consumer directly to address their specific concerns.

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Farmers Insurance is NOT a BBB Accredited Business.