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Business Profile

Insurance Companies

Farmers Insurance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Farmers Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,847 total complaints in the last 3 years.
    • 643 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle with ******* dealership march 18th they also got me signed up for insurance through Bristol West Insurance I only had the car for one week I continued to make payments on the car including the insurance they owe me money and Im not to sure how much but they should have in their system how much Ive paid when I called the insurance to tell them the car was no longer in my possession they said that ******* would have to tell them this so they would refund me after a month pass by Bristol west called me and said I was behind on payment I told them I no longer have the vehicle automax does I have never heard from Bristol west insurance ever again I would like to be refunded all the amount paid for the insurance due to illegal transactions with the dealership

      Business Response

      Date: 05/20/2025

      To Whom It May Concern:

      Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

      To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above. 

      Customer Answer

      Date: 05/21/2025

       
      Complaint: 23323348

      I am rejecting this response because: I have told the insurance company numerous of times the car gave me problems within that same week I have also told them the dealership is doing fraud repossession the vehicles and reselling them the vehicle has been with automax of ********* since last year may I took it back so they can fix it the car wasnt ready to be picked up until October which would be the same day in those attachments Bristol west insurance is also doing fraud with this company because they never spoke with the company as to what happened to the vehicle when I went back for it in October the mechanic took it up front after arguments it still wasnt working the steering wheels werent moving the car wouldnt start nothing was working I called up my uncle he came to see if he can fix the problem but he couldnt so he told me to leave the vehicle because it isnt fixed how they promised they would fix it we left it where the mechanic parked it I took those pictures and videos for evidence ever since that day I never heard from ******* about the vehicle the insurance never investigated to see what happened the insurance called me once for pass due payments because I stopped paying the car wasnt no longer in my possession I only continued to pay because I thought the car would be ready if I knew this was going to happen I would have just canceled the subscription with the insurance this is why they owe me this amount please I would like a refund this has been going on for long time the proof is in the attachment please view attachments 

      Sincerely,

      ****** Innocent

      Business Response

      Date: 05/23/2025

      To Whom It May Concern:

      Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

      To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above. 

      Customer Answer

      Date: 05/23/2025

       
      Complaint: 23323348

      I am rejecting this response because: the insurance continues to ask for evidence after I have provided photos of the vehicle on the property of the dealership they also asked proof of new coverage with out any specific dates just a coverage now that I have provided proof of this evidence the company is now seeing the coverage would have to take place in 2024 I provide evidence of new vehicle new insurance and where I left old vehicle on the dealership property 

      Sincerely,

      ****** Innocent

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Detailed Complaint Description:In November 2023, an auto accident was reported to Farmers Insurance and somehow incorrectly linked to me, **** *******. I was not involved in this accident in any way in fact, I was outside the country (in *****) during the time it occurred. Despite not being at fault or a party to the claim, the incident has been reported under my name to LexisNexis CLUE and possibly Verisk/ISO ClaimSearch, which are consumer reporting agencies used by insurance providers.I contacted Farmers Insurance directly, and a representative acknowledged that I was not at fault and not involved, and even agreed to issue a letter stating so. However, Farmers has refused to take steps to remove the incorrect claim from LexisNexis or Verisk, which is now negatively affecting my insurance rates and financial standing.This is a clear case of misreporting and negligence, and I am requesting that Farmers:Fully remove the incorrect claim from all consumer databases, including LexisNexis and Verisk/ISO ClaimSearch.Confirm in writing that the removal has been completed.If not resolved, I will be forced to escalate this matter further to the ************************************, state insurance regulators, and pursue legal remedies.

      Business Response

      Date: 05/14/2025

       Case:  23320332


      To Whom It May Concern: 

      Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry. 

      To protect confidential consumer information, we do not disclose information about our review. We have emailed the consumer directly to address their specific concerns. 

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been paying Bristol West over $200 a month for almost two years to insure a van for a homeless woman in ***********. (The amount varied over the years but began at a little over $250 and as low a $212. She obviously is a high risk driver and I did not dispute the price.) When she finally got housed, I went to cancel, and Bristol West said that the account has been closed since June 2024. Since I was not the one receiving anything but the bill, I was unaware. BUT they are still charging me almost a year later. That's what I have a problem with. I asked if they could be charging me because the account number changed but they told me that their account numbers don't change. They won't stop charging me because the account is "closed" in their words so I have had to contact **************** to force them to stop charging me. I asked to speak to a supervisor when I reached an impasse with the associate I was speaking with and was told there was "none available."To be clear, the homeless woman driver is ***** *****. I am ***** Pitcairn, the person being charged. I was doing this to keep a homeless woman off the sidewalk. Bristol West was aware of this when the insurance was instated. The reason I am disputing is their blank refusal to admit that they are charging me.

      Business Response

      Date: 05/14/2025

      To Whom It May Concern:

      Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

      To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above. 

    • Initial Complaint

      Date:05/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** ******* ***************************************************************** ************** Subject: Life Polices *********U The subject policy stated above was placed in force on 06/11/1995. To date approximately ****** dollars has been invested in my $100,000 dollar policy over 30 ******** my complete shock and dismay, I received pending policy lapse notice in the first week of March 2025.The grace ****** started on December 28th 2024 and expired on February 27, 2025. Upon being made aware of the situation by my agent Mr. ***** ****, I was led to believe by my agent Mr. **** and Farmers New World life customer service team that this situation is in the process of being thoroughly examined and rectified as soon as possible.Checks 122 and 128, $2350 dollars is missing, should have been applied to Life polices *********U Check 713, $200 dollars is missing, should have been applied to Life Polices *********U *Checks 6 through 8 money is NOT accounted for, check memo section list subject policy *********U only I am hereby requesting that Farmers Insurance / New World Life initiate a detailed investigation as to the true facts and circumstances that lead to my policy termination status and a resolution. Attached Docs:1.Agent Reinstatement Billing Error Spreadsheet ..Doc #1 2.Farmers Laps Notice..Doc #2 3.Checks 1 through 9.Doc #3 4.Agent communication time stamp..Doc#4 Pleas reinstated with no lapse.

      Business Response

      Date: 05/19/2025

      The Company has received your request and has completed our examination of the concerns raised.  Due to Federal Privacy Laws the Company has responded directly to ***** and ****** *******. 

      Thank you,

      ******* *******

      Complaint Resolution Team

    • Initial Complaint

      Date:05/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got into a car accident in August of 2024. Im still waiting for my car to get fixed. The caliber collision auto shop is waiting on the insurance company to agree with the cost of the maintenance that must occur in order to fix my car. They are very slow when it comes to response time and all this is doing is inconveniencing me. Ive been without my car for almost a year. I will never be apart of this auto insurance company again. They are not prioritizing my auto claim.

      Business Response

      Date: 05/13/2025

      We take customer service very seriously and escalated your concerns to our Claims Leadership team to review.  Our file reflects that on May 13, 2025, you spoke with Claims Representative ******* ******** to discuss your claim and concerns.  The final repair was approved for your vehicle, which will return your vehicle to its pre-accident condition.  We value your business, and apologize for any frustration you may have experienced as a result of this claim.  

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid for this insurance since Dec 2024 on a newly purchased vehicle. This insurance still has not submitted my insurance details to the *** resulting in reoccurring registration suspensions and fees. I have called them four times now to resolve the problem and they say they will and they never do. I have never received license plates or registration because they have failed to submit proof. Now I cannot drive my car. It is now May 2025.

      Business Response

      Date: 05/13/2025

      To Whom It May Concern:

      Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

      To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above. 

      Customer Answer

      Date: 05/14/2025

       
      Complaint: 23295404

      I am rejecting this response because:

      I believe I should be reimbursed for the insurance coverage on a car I have not been able to drive. 


      Sincerely,

      ***** ***

      Business Response

      Date: 05/21/2025

      To Whom It May Concern:

      Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

      To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above. 

    • Initial Complaint

      Date:05/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company's name is Bristol West Insurance, my policy # is G01-3856368-03. I cancelled my insurance policy and switched, because they were highly overpriced. My refund amount was ****** and I ve always used deferit (a bill pay system) to accommodate this bill. This company has had me chasing them for about 3 months to get my refund from them because they are claiming they sent the refund to an account ending in 1767. This account is owned by deferit in which I have reached out to verify if the refund was made to them on the card 1767 and they confirmed it was not. Before this insurance speculated they made this electronic transaction; it was mutually agreed upon that they would be sending me a paper check to my *************, ** (which they updated in their system that day via phone) address at the closure/cancellation of my policy by several (5-6) of the customer **** because I was told to wait at least 10 to 14 business days over several calls this has become a cycle with them where I wait and they make up an excuse, more evidence, or ask for more time for me to receive it via mail. They then stated the paper check was sent to my ******* property (where i have family living there) that was listed on my policy as I initially started and that it was sent there. A week later I go down to ******* and the check was not there either. The cycle continues like this for series of weeks and months. I ve also had several calls disconnected by them mid conversation and instances where they act like they can no longer hear me on the phone, extremely long times on hold and string it out towards a two-hour call leads up to the point where gets to the time they are closing and they hang up on me. I ve sent them verification from ************************ with the clarification that they did not receive the refund via 1767 which Bristol West originally asked for this evidence as they guaranteed they would send the check after that sent but now they are demanding a bank statement.

      Business Response

      Date: 05/08/2025

      To Whom It May Concern:

      Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

      To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via e-mail to address their specific concerns in the complaint above.

    • Initial Complaint

      Date:05/06/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, May 2, 2025 I cancelled all my insurance policies with Farmers Insurance because I have a new policy from antoher company that is less cost with more coverage. I have asked Farmers Insurance, ***** **************(agent), and their 800 number to give me the amount of the prorated refund and when it will be sent to me. Neither of them have given that information. I estimate that they owe me over $2000. Please help me get an answer of the amount and when it will be sent to *****: **** ******, President *************************: Oregon Insurance Commissioner, ***** of Financial Regulation

      Business Response

      Date: 05/09/2025

      Case:  23281035

      To Whom It May Concern: 

      Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry. 

      To protect confidential consumer information, we do not disclose information about our review. We have emailed the consumer directly to address their specific concerns. 

       

      Thank you,

      ***** ***** / Farmers Insurance Groups

      Customer Answer

      Date: 05/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      My Complaint # ******** with Farmers Insurance has been totally resolved.  As of March 11, 2025 I received all four refunds deposited into my bank that I requested.  Please close this complaint and send me confirmation that it has been closed.

      Sincerely,

      Del Ball

    • Initial Complaint

      Date:05/05/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They will not cancel policy or refund money. My parents have both passed away and while I have provided them all the necessary documents they still are unable to cancel the automatic payment withdrawal and claim they can not cancel the policy.

      Business Response

      Date: 05/12/2025

      Hello Jazmine,

      We are unable to locate a policy with the information provided in this complaint; therefore, we are returning this one to the BBB.

      Thanks you,

      ***** ******

    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I switched over from ******* and was sold a policy in which the agent lied about monthly payments as well as gave me coverage I declined after providing prior of insurance and them raising my monthly payment for April I was able to upload proof and get monthly back to original quote however for May and speaking to 3 reps and 2 supervisors they are refusing to fix bill amount and charge me almost $300 and cant fix causing me hardship as Im on fixed income and cant afford to loose coverage I sent everything I have proof and I was denied giving corporate information.

      Business Response

      Date: 05/12/2025

      To Whom It May Concern:

      Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

      To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above. 

    Farmers Insurance is NOT a BBB Accredited Business.

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