Business Profile

Insurance Companies

Farmers Insurance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Farmers Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,812 total complaints in the last 3 years.
603 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** **** with Farmers Insurance was given my account information to pull money out of. They let it go for three months before sending me a letter in mail that the payments had not gone through due to the account not existing. I switched to progressive by 5/8/2025, gave progressive the exact same account and they have not had an issue taking money out of the account that was given to ***** ****.I believe these guys are scammers and have sent my information to supposed debt collectors illegally.
Business Response
Date: 07/14/2025
To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau (BBB). We appreciate the opportunity to respond to this inquiry.

This customer previously filed a ******************** review in April and then subsequently canceled their policy. The earned premium is for coverage provided until the date their replacement policy was obtained.
Customer Answer
Date: 07/14/2025

Complaint: 23563917

I am rejecting this response because:
I was told that the reason I ended up with this bill was due to Farmers FAILING to withdraw the amount due at the beginning of each month. Why? They said the account 'Did NOT exist.' Well guess what? I gave Progressive the SAME exact account information I gave to Farmers and they have not had problems taking out the payments.

What does this tell me? ******** Insurance are SCAM ARTISTS. If I get any more bills regarding ******** insurance, I will be suing for harassment.

Do better by your customers,

***** ******
Business Response
Date: 07/16/2025
The evidence of insurance this customer provided with another carrier started the same day that their auto policy canceled with our company. Therefore, the outstanding balance is accurate and due our company for coverage provided until the cancellation date.
Customer Answer
Date: 07/17/2025

Complaint: 23563917

I am rejecting this response because: you are the ones who failed to pull money from an EXISTING account. I would have stayed with ******** had it not been for the absolute BS of being told my account did not exist. I REFUSE the amount you want me to pay as you are the ones who FAILED me as your customer. You could not even give me what I wanted for a policy after I EXPLICITLY asked for a policy better than the one I had with *********. Take your demand for 250 and eat it because as it stands YOU SCAM PEOPLE.

Sincerely,

***** ******
Business Response
Date: 07/18/2025
Upon review, it was found that the customers initial down payment was returned in March. However, the customer replaced the payment two days later. No further payments were received thereafter, and as a result, the policy was canceled two months later due to non-payment of premium.
It has been confirmed that the customer obtained a replacement policy effective the same date our policy was canceled. Based on this information, the amount due remains valid and is owed to our company for the coverage provided prior to cancellation.
Customer Answer
Date: 07/22/2025

Complaint: 23563917

I am rejecting this response because: because YOU FAILED TO TAKE MONEY OUT OF AN ACCOUNT, CLAIMING IT DID NOT EXIST WHEN IT DID. I WAS SET ON AUTOMATIC PAYMENTS, IT US YOUR FAULT!!! I OWE OWE YOU JACK S*** FOR YOUR ********. FAKE A** SCAMMING PIECES OF ****.

Sincerely,

***** ******
Initial Complaint
Date:07/07/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** 28, 2025 my amount due was for $126 as stated on website son that amount was paid in full. On July 3, 2025 I was notified my policy was canceled and they tried to charge me another $195 stating I didn't pay the amount for **** owed but I paid the amount of $126 (which was the amount due!) They changed the amount fraudulently after payment was made . Now they want $220 to continue my policy! Or $36 to cancel my policy.
Business Response
Date: 07/10/2025
To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above.
Initial Complaint
Date:07/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car is worth about 18 thousand. I was t boned by a drunk driver My insurance (foremost) is trying to only pay me 14k. Citing thats the actual cash value. When looking at the market, comparable cars to mine are selling for 20k. So obviously I am being scammed. They arent giving me what my cars worth and now I camt buy another.
Business Response
Date: 07/08/2025
We are sorry to hear about your dissatisfaction with the handling of your claim. We take the customer experience seriously and regret any frustration you have experienced during our handling of your claim.
It is our position the total loss settlement is appropriate and supported based on the information available to us at this time. Our total loss settlement offer took into consideration the vehicles mileage, equipment, condition and receipts you have provided. We also reviewed the comparable vehicle that you have submitted. We regret we do not have a more favorable outcome.
Initial Complaint
Date:07/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They took ****** out of my account without my permission and found every excuse to NOT refund it and have now applied it to the July payment which isn't due until the 16th.I was assessed my deductable for hail damange on my townhome for ********; They decided to deny the claim when the adjuster decided to base it on a date prior to my knowledge and refusing to pay it and now they are saying that they need to get a "recorded' statment from me and the **** even though she has already sent a letter clarifying WHEN I was assessed the the amount now due.
Business Response
Date: 07/08/2025
Case: 23553127

To Whom It May Concern:

Thank you for notifying Farmers of the policy concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
The concerns related to the claim have been forwarded to our ***************** for direct handling with our customer.

To protect confidential consumer information, we do not disclose specific details of our review in public responses. However, we have contacted the customer directly via email and addressed the concerns outlined in the complaint. This customer has been provided with my direct contact information should they have any further questions or require additional assistance.
Initial Complaint
Date:07/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I switched auto and home insurance from Statefarm to Farmers on 4/22/2025. I switched because I was promised my bill of $197 at statefarm could be lowered to $161 with Farmers. I asked several times if anything in my insurance was changing and they assured me everything was the same but that Id be saving $36 a month. So I switched. Two months go by and I randomly see that my bill that should have been $161 was now $205. No one called me, emailed me, messaged me to explain why at all, just let my payment auto draft. I called asking what happened and I was told that the system caught an error in a discount I was receiving that I shouldnt have been receiving not a single courtesy call was made to me and I was completely confused and in the dark. They sneakily changed my payment in hopes that I just wouldnt care enough to call? They couldnt catch this issue before my first payment drafted months prior? Why all the sudden is there a change? Then it took weeks for me to get in contact with someone, and they still werent able to explain to me exactly what happened. They basically just said that the person who originally quoted me was no longer with the company . What a horrible way to handle all of this. Now I have to feel bad that this poor person was probably fired over $36 a month? How greedy are insurance companies that they are going to lose their minds over $36 a month. WOW.
Business Response
Date: 07/11/2025
Complaint ID: ********
To Whom It May Concern:
Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have emailed the consumer directly to address their specific concerns.

Customer Answer
Date: 07/11/2025

Complaint: 23550833

I am rejecting this response because:
I was given no explanation to HOW this happened and they are still NOT honoring what was promised. This is trickery and deceit.

Sincerely,

***** ********
Business Response
Date: 07/14/2025
We have reached out to the consumer via email and clarified our findings.
Customer Answer
Date: 07/15/2025

Complaint: 23550833

I am rejecting this response because:
They are now blaming independent contractors instead of resolving the issue and providing what was promised. They tricked me into switching insurance companies. I was at ********** for over 10 years. I would not have switched if I knew this was going to be the case. This was trickery and deceit. I will continue reporting them to different agencies. $36 a month is nothing to them as a billion dollar corporation. $36 a month is everything to me as a single mom.
Sincerely,

***** ********
Business Response
Date: 07/16/2025
We acknowledge the consumers frustration and have responded directly in an effort to resolve her concerns.
Initial Complaint
Date:06/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my insurance policy on May 18, 2025 and as instructed by Bristol west to put in the email the current mailing address. Initially I was told they would refund me the remainder of my policy back to my bank account which was direct ach payment. And on June 10 I received an email from my bank the payment was rejected due to not having my name spelled correctly. Since then Ive been calling Bristol west regarding my payment. And constantly get hung up on after they put me on hold for 20+ minutes. Or they transfer me to people who cant access the information. No one can tell me where my payment is. What address they mailed it too. And I want my money!
Business Response
Date: 07/01/2025
To Whom It May Concern:

Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via e-mail to address their specific concerns in the complaint above.
Initial Complaint
Date:06/26/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/23/2025 I was involved in a car accident. The person at fault gave me his insurance information and I called to verify that the coverage was active. The police was also involved and they verified it as well. I spoke to ***** (an insurance **** at phone number ************** she verified insurance was active. On 6/24/25 I spoke to Another *** she helped me file the claim and sent me confirmation the claim was filed via email. Today 6/25/25 I heard from adjuster ******** ******* and she tells me this person's insurance is not active. Attached please find both letters I received from this insurance company. One states the claim was filed and the other one that this person has no insurance. Please help! I am really upset and would like this matter resolved as soon as possible.
Business Response
Date: 07/03/2025
It is always our intention to provide excellent service in when handling claims, and we apologize that we have disappointed the customer. We are requesting the initial call to review and provide any coaching needed to ensure that our customer service representatives are clearly explaining that coverage cannot be fully determined until the claim is assigned to an *********** this case, a policy was located, the claim was entered as appropriate without any confirmation of coverage, and the claim was assigned to an adjuster, who determined that the policy was no longer in force within 24 hours.

Should anyone require any additional information, please contact me at ************** or by email at ******************************************************************************.

Sincerely,
BRISTOL WEST INSURANCE COMPANY
****** ******
Sr. Claims Consultant
Claims Customer Relation
Initial Complaint
Date:06/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in an accident on 06/08/2025 and filed a claim with Bristol West Insurance. The first adjuster never contacted me or returned my voicemail. I submitted detailed photos of all four corners of the vehicle, each damaged rim and tire, plus a written loss statement and scene diagram.Every shop I contacted demanded Bristol Wests estimate before they would prepare one. I forwarded Caliber Collisions photo-based estimate to ******** but received no acknowledgment or approved-shop list.After days without progress, I asked ******** to write an estimate from my photos. He refused, insisting on the Carwise app. I complied, submitted a photo estimate over the weekend, and today received an email stating a payout of $109.95without any itemized estimate for review.When I called to request that estimate and to say I would submit invoices for rims and tires Id purchased and installed, ******** cut me off. He said he wouldnt cover rims or tires without a shop-submitted supplement. Tire shops dont submit supplements or work with insurance companies directly as they are typically sublet from a body shop. Despite having provided clear documentation of loss and proof of payment for the rims and tires, ******** is refusing to pay for these items. I have an active policy with bristol west that is paid and I pay a pretty ***** for the coverage I receive through them. Bristol west is violating their agreement with me by refusing to pay for items damaged in a covered loss.
Business Response
Date: 07/01/2025
We thank you for bringing
this matter to our attention. An in-person inspection of the vehicle has
occurred which identified additional damage, and a supplement payment has been
issued. We apologize for any frustration Mr. Keckler has experienced and we encourage
him to contact the claims office directly should he have any additional
questions.
Customer Answer
Date: 07/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23517549, and find that this resolution is satisfactory to me.

Sincerely,

Austin Keckler
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called and spoken with numerous customer service representatives and claims ***** and my entire experience has been horrible with this company. I have a crack in my windshield and was told by 2 different **** that my deductible did not need to be paid for the repair of my windshield. After all the confusion and problems that have happened with this issue and from what I have been told by 2 different **** and having a supervisor pull the phone calls and listen they (farmers) will not honor what I was told by the policy **** who was reading from my own policy info. This company cares nothing about its customers after having phone calls listened to my claim was denied with having them cover my windshield at 0 cost to me like I was told.
Business Response
Date: 06/30/2025
Thank you for bringing this matter to our attention. We appreciate the feedback provided by the consumer, and have forwarded the complaint to the claims leadership team.

The Claims Supervisor contacted the consumer and reiterated that the policys deductible would apply to this loss. If the consumer proceeds with repairing the cracked windshield and the cost exceeds the deductible, we kindly ask that they submit the documentation for claims review and consideration.

We appreciate the consumers business and regret any frustration this situation may have caused. If there are any further questions or concerns regarding the claim, we encourage the consumer to reach out directly to the Claims Supervisor.
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint due to bad faith denial of an insurance claim. Their insured caused an accident on May 6, 2025. I submitted detailed photo evidence, communication logs, and supporting documentation. The adjuster, **** ********, ignored me for weeks until I reached out to his supervisor Wendy ********* Delao then acknowledged receipt of my photos, and still denied the claim stating there was not enough proof, even though the other drivers failure to cooperate was their only reasoning. Their actions are unethical, and they clearly aim to avoid responsibility.They also ignored contact from the tow yard and advised me to use my own insurance instead, despite liability being obvious. This is not only unprofessional but designed to manipulate the claimant.I am requesting a formal review and public record of their bad faith business practices.
Business Response
Date: 06/30/2025
Thank you for bringing this matter to our attention. We are committed to providing timely and responsive service, and we regret that we did not meet Mr. ********* expectations in this instance. Please know that a comprehensive investigation was completed to arrive at our liability decision.We understand this may not be the outcome Mr. ******** hoped for, however we encourage him to contact our claims office directly if he has any further questions or concerns.

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Farmers Insurance is NOT a BBB Accredited Business.