Business Profile

Insurance Companies

Farmers Insurance

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Complaints

This profile includes complaints for Farmers Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,813 total complaints in the last 3 years.
606 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Details:I am filing a formal complaint against Foremost Insurance due to their bad faith denial of my vandalism and burglary claim, excessive delays, and financial harm caused by their unfair claim handling practices.On November 6, 2024, I filed a claim for theft and vandalism at my insured rental property (**************************************************************). Despite submitting clear evidence of ongoing repairs, Foremost denied my claim on January 29, 2025, falsely stating that my property had been vacant for over 30 days.Key Issues:False Claim of Vacancy:Foremost claimed no repairs occurred after September 7, 2024, despite my contractor invoices showing continuous work through November 2024, including flood mitigation, mold remediation, and security installations.Their own policy states that a property under repair is NOT considered vacant, yet they ignored this provision to wrongfully deny my claim.Delays & Poor Communication:Foremost took weeks to assign an adjuster, causing unnecessary delays.I had to request multiple times to speak with a manager before getting a *********** claim was transferred to different adjusters without notice, further delaying ******************** ************** Losses:Due to their wrongful denial, I have lost over $2,000 per month in mortgage payments, taxes, utilities, and property maintenance.I have been unable to rent the property due to the damage Foremost refuses to cover.Desired Outcome:Foremost should immediately review my claim in good faith and provide the coverage owed under my policy.Compensation for financial losses due to their unfair denial and delays.A public record of this complaint on the BBB website to warn other consumers about Foremosts bad faith practices.Foremost Insurances actions are not just inconvenientthey are financially damaging. I expect a fair resolution and a reconsideration of my claim.Sincerely,
Business Response
Date: 02/20/2025
We are in receipt of Mr. ********* inquiry regarding this property damage claim. We appreciate the opportunity to review and respond.
When presented with a claim, it is our practice to complete a full investigation and review all available information.During the course of this claim we inspected the property, reviewed the supporting documentation provided by Mr. ********* and reviewed the policy. At this time, we have not received sufficient support that the property was under construction or occupied during the 30 days prior to the discovery of the damages, maintenance activities are not considered construction.
We appreciate Mr. ******** as a customer and regret any frustration he has experienced. Should he have any additional questions we invite him to contact his claims representative to discuss.
Customer Answer
Date: 02/27/2025

Complaint: 22934139

I respectfully disagree with Foremost Insurances assertion that the work done on my property was merely maintenance and therefore does not qualify as construction or repairs. Their interpretation is both factually and legally incorrect.
1. The Policy is Ambiguous Illinois Law Requires It to Be Interpreted in My Favor
Under Illinois contract law and the principle of Contra Proferentem, any ambiguity in an insurance policy must be interpreted in favor of the insured (me).
Illinois courts have consistently ruled that unclear terms in insurance contracts are construed against the insurer because they drafted the language.
Case Law Example: In ********************* v. Liberty Mutual Insurance **** the Illinois Supreme Court held that ambiguous policy provisions must benefit the insured.
The policy fails to clearly define maintenance vs. repairs or construction. I interpreted the work done as repairs and rehabilitation because it involved:
Structural repairs (sump pump fixes, mold remediation, drywall removal and replacement).
Security installations (SimpliSafe installation after a break-in).
Since the policy does not explicitly exclude these as repairs, Illinois law requires that my reasonable interpretation be favored.

2. Structural Repairs, Security Upgrades & Damage Remediation Are Not Maintenance
The work completed at ******************* included the following:
October 19, 2024: Flood mitigation, sump pump repairs, and mold remediation.
November 4-6, 2024: Security system installation and structural repairs.
November 20, 2024: Drywall removal and repair due to water damage.
These activities involved structural changes, damage restoration, and security enhancements, which are clearly repairs and alterations, not maintenance.

3. Request for Written Explanation & Policy Clarification
I request that Foremost Insurance provide a written explanation for why they do not consider the above activities as construction, repairs, or alterations, especially when they involve structural changes, security installations, and damage restoration.
I also request that Foremost provide a written copy of their policys definition of maintenance and explain how they differentiate it from repairs or construction.

4. Foremosts Policy Misinterpretation & Bad Faith ***** Denial
Foremosts interpretation of the policy is self-serving and inconsistent, especially since they did not clearly define these terms.
Under the Illinois Insurance Code (215 ILCS 5/155), unreasonable claim denials can be considered bad faith practices, entitling the insured to damages beyond the policy limit.
Their continued refusal to pay, despite evidence of ongoing repairs, may constitute bad faith insurance practices.

5. Request for Reconsideration & Final Resolution
I urge Foremost Insurance to reconsider my claim in good faith, taking into account the evidence of structural repairs and ongoing rehabilitation.
If Foremost continues to deny the claim, I reserve the right to explore all legal options available to me under Illinois law, including pursuing damages for bad faith insurance practices under Illinois Insurance Code 215 ILCS 5/155.

Business Response
Date: 03/06/2025
We are in receipt of Mr. ********* additional inquiry regarding this property damage claim. We appreciate the opportunity to review our claim file and provide further clarity.
We take customer service very seriously and have escalated Mr. ********* concerns to our claims leadership team for additional review. After thorough consideration, we respectfully maintain that our investigation determined that the property was vacant at the time of the loss and the repairs and maintenance information provided was not sufficient to support that the property was occupied prior to the loss.
Our correspondence to Mr. ******** has included the relevant policy language. Should he have any additional questions we invite him to contact his claims representative to discuss.
Customer Answer
Date: 03/07/2025

Complaint: 22934139

I am rejecting this response because:
I have repeatedly asked for a clear, written definition of what Foremost considers maintenance vs. repairs or rehabilitation. Instead of providing an answer, I am continuously told to refer to the policy or speak to my claims representative, neither of whom can clearly articulate why my claim was denied.

Lets be clear:
My sump pump was broken, leading to water in the basement.
A flooded basement is unlivableyou cannot safely occupy a home with standing water and mold risk.
Fixing a non-working sump pump and addressing water damage is rehab, not maintenance.
Maintenance is changing an air filter or routine servicinga flooded basement and a non-functioning sump pump require repairs.

Your policy is ambiguous, and under Illinois law, insurance contracts must be interpreted in favor of the insured when there is ambiguity (Contra Proferentem). This is why I am going through the BBB, because I have never received a clear, written definition from Foremost on why flood mitigation and sump pump repairs do not qualify as rehabilitation.

Stop telling me to refer to past emails and my claims rep. ** those responses were actually clear, I would not be here.

I am asking for a straight answer:
What is Foremosts written definition of maintenance vs. repairs or rehab?
How does Foremost justify denying a claim for a broken sump pump and water damage?
Why has Foremost refused to provide clarity on this issue?

** you continue to deny my claim without a legitimate written justification, I will escalate this further through the Illinois Department of Insurance and the ************************** Office for review of Foremosts claim-handling practices.

I am not asking for anything unreasonablejust a straight answer, in writing, without deflection.

Business Response
Date: 03/14/2025
We are in receipt of the follow up inquiry from the Better Business Bureau. In the inquiry, Mr. ******** expressed continued dissatisfaction with the handling of his claim. We appreciate the opportunity to review and respond.
We understand Mr. ******** remains dissatisfied, but the issues presented have been addressed accordingly. As no new information has been provided, our position remains unchanged. We direct Mr. ******** to the January 29, 2025 correspondence that outlines our position.
Customer Answer
Date: 03/14/2025

Complaint: 22934139

I am rejecting this response because:

I appreciate Foremost Insurances response, but this reply still does not address my core questionwhat exactly is Foremosts definition of maintenance vs. repairs or rehabilitation under my policy?

Your refusal to answer this simple question raises serious concerns about transparency and bad faith claim handling. If your position were clear, you would have no issue providing a written response that:
Defines what Foremost considers maintenance vs. repairs.
Explains why a non-working sump pump and a flooded basement do not qualify as repairs.
Justifies why my submitted invoices for sump pump replacement, flood mitigation, and mold remediation do not qualify as rehabilitation.

Since Foremost has repeatedly failed to provide these answers, I will now be:
Filing an updated complaint with the ******************* of Insurance for regulatory review.
Submitting a follow-up complaint to the Illinois Attorney General regarding Foremosts failure to clarify policy terms and its continued stonewalling.
Warning others through public consumer platforms (BBB, Trustpilot, and ******* about Foremosts lack of transparency and refusal to clarify its policies.

If you have nothing to hide, provide the exact policy language that defines maintenance vs. repairs. Otherwise, your refusal speaks for itself.

I expect a final clear response, not another vague deflection.
Initial Complaint
Date:02/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 29,2025,I filed a claim with foremost property and casualty Insurance company,for roof repairs,they sent a roof inspector which stated I need a new roof,I have leaks stains on my walls from the rains,foremost failed to meet their obligation for the complete cost to replace my roof. I want the cost to replace my 24 year old roof.
Business Response
Date: 02/21/2025
We are in receipt of your email dated February 12, 2025 concerning an inquiry received from ***** *******. In the inquiry, Mr. ******* expressed dissatisfaction with the coverage outcome of his claim. We appreciate the opportunity to review the matter and respond.
After careful review of Mr. ******** claim file, we respectfully maintain that the coverage outcome is appropriate based on his policy provisions. The investigation revealed wind damage to 3 shingles,warranting repair. The interior leak damages were found to be a result of wear and tear, which is excluded by the policy, and therefore omitted from the estimate. The repair cost to replace the wind damage fell under the policys deductible so no payment could be issued. Due to concerns raised with the outcome, a Claims Supervisor contacted *** ******** on February 11, 2025 to advise that while the outcome stands, we welcome any additional information they, or their contractor, can provide for further review.
We value Mr. ******* as a customer, and we regret we do not have a more favorable outcome. Should Mr. ******* have any additional questions or concerns, we encourage him to contact our Claims Leadership team to discuss.
Customer Answer
Date: 02/22/2025

Complaint: 22932672

I am rejecting this response because,their finding is not accurate,the interior damage came from the leaks,due to damage on my roof,when it rains i still get leaks inside the building..

Sincerely,

***** *******
Business Response
Date: 03/05/2025
We are in receipt of your email dated February 24, 2025 advising of additional communication received from ***** *******.
The origin of the interior leak damages was confirmed to have come from the roof. However, the policy does not cover all types of damages and there are certain losses that are excluded by the policy. While the interior leak damages did originate from the roof, the opening in the roof to have allowed the water to enter the inside of the home was caused by wear and tear, which is an excluded cause of loss under the policy. As no new information has been presented to support a peril covered under the policy causing the interior leak damages, our position remains unchanged, but we continue to welcome any new information Mr. ******** or his contractor, can provide for further review.
Should Mr. ******* have any additional questions or concerns, we encourage him to contact our Claims Leadership team to discuss.
Customer Answer
Date: 03/06/2025

Complaint: 22932672

I am rejecting this response because:

Sincerely,

***** *******
Initial Complaint
Date:02/12/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had a homeowner s insurance policy with Farmers for several years. This year I reached out to the office in ******** Ga to discuss elements of the policy. I called and left several voicemails as well as written messages to the Agent *********** ******** who has newly been assigned as my agent but I have never met. After several weeks of effort on my part, there has been No return call nor responseonly an invoice via email to pay the new years policy renewal. Not a way to do business not to keep an existing customer.
Business Response
Date: 02/20/2025
To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. However, we have communicated with our customer and agent, and we are confident that this insureds concerns will be resolved. Our customer has my contact information should they have any questions.
Initial Complaint
Date:02/11/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It has come to my attention that my policy had many unnecessary additional coverages that I have never requested. Ranging from theft of firearms to business property coverage. I do not own a business and I by no means at all own a firearm, so why would I need this coverage! This year my insurance premium is ****** and last year it was almost $12,000. In 2023, I was only paying about $3000. What changed during that time is that ***** ******** became my farmers agent. My former ******** insurance has never changed my policy without my permission. I thought I would be able to trust this company to hire ethical individuals. ***** ******** has changed my policy without my permission which is considered unfair trade practice.
Business Response
Date: 02/18/2025
To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. However, we have spoken with our agent and customer and then followed up by email and addressed their concerns. Our customer has my contact information should they have any further questions.
Initial Complaint
Date:02/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company makes it impossible to cancel a policy, and thats a scam. They purposely have unqualified people answer the phone to put you on hold so you never get a representative to assist you. They make it impossible to contact them on chat as well, as it does not work. It disconnects. The online portal does not give an option to cancel the policy.
Business Response
Date: 02/14/2025
To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above.
Initial Complaint
Date:02/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On ****** at approximately 11:45 AM, my husband contacted Farmers Insurance to reactivate our policy for our 2023 ****** Rav4 Prime XSE, which we had previously canceled. After discussing our situation with a representative, we were informed that the reactivation could be processed, provided we submitted a photograph of my work identification card to qualify for a discount. My husband promptly sent the required image, and shortly thereafter, we received an email confirmation indicating that our policy was reactivated.However, earlier this week, my husband conducted a follow-up check on our policy and discovered that it had never been reactivated. Furthermore, we were informed by Farmers Insurance that our only option would be to start a new insurance plan. This situation is extremely distressing, especially considering that I travel extensively for work and was unknowingly uninsured for the past four months.We would greatly appreciate your assistance in resolving this matter as quickly as possible. Thank you for your attention to this urgent issue.
Business Response
Date: 02/13/2025
Case: 22916932

To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. However, we have emailed our customers and addressed their specific concerns in the complaint above. These customers have my contact information should they have any further questions.
Initial Complaint
Date:02/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They charge you an invisible $10 fee during every transaction thus making your payment short resulting in an additional $25 reconnection fee. So when I pay my bill, they charge me $10 more without indicating it anywhere and then cancel my insurance unless I pay $25 atop of that. I told them about this and they said it was a error in there system and I wouldnt have to pay the $25 fee.. the next day there is a $25 charge and they wont tell me what it is and now when I call they just hang up on me.
Business Response
Date: 02/10/2025
To Whom It May Concern:

Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific billing concerns in the complaint above
Initial Complaint
Date:02/07/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This past year Bristol west insurance has been billing me extra amounts that ranges between$150 to $223 without my knowledge. In October i closed my account with ********************** but before it was fully closed i asked them if i had anymore charges due, they said no. No I got calls from the collections stating that I have unpaid charges with Bristol west. I called Bristol west to ask about this charges they stated I was missing payment. I bounced my bank statements with them and they said they dont see it on their side. When I asked where my money went they just stopped talking and hung up.
Business Response
Date: 02/12/2025
To Whom It May Concern:

Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer by e-mail to address their specific concerns in the complaint above.
Initial Complaint
Date:02/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 9th my basement flooded with p*** water. I bought this house 4 months ago. My claim representative *** **** has been unresponsive to my situation. It has been an entire month and she will not make time to communicate with me. I have a lot of questions and none of them have been answered. I attempted to contact her supervisors ******* ******** but the phone number provided when called says this call cannot be completed. I am facing over $25,000 to mitigate my basement from asbestos and water damage and repair the main line. I still dont know the cost of the construction to put my basement back together. After 50 attempts of calls, texts, voicemails and emails *** **** emailed me stating the max amount of money I will receive is $10,000 but will not explain why or schedule a time to talk to me. I feel beyond frustrated and let down. There is no communication or explanation. In the meantime half my house is unlivable and I have no laundry services. I have lived like this over a month and there is no end in sight.
Business Response
Date: 02/12/2025
We regret Ms. ******** dissatisfaction, and apologize if she believes we have not been responsive to her claim. Her policy includes coverage for the homes service line totaling $10,000.00, and is also endorsed with coverage for damage due to a sewer and drain backup up to $10,000.00. We have issued payment for the full limit of $10,000.00 under the sewer and drain backup coverage, and $6,910.00 for the supported repairs to the service line under that separate coverage. We are currently awaiting additional documentation from Ms. ******* to support further payment under the service line coverage limits remaining balance, and will notify her promptly if additional payment is merited. Our Claims leadership team has been in contact with Ms. ******* to discuss the amounts paid and additional costs that can be considered for her claim.
Customer Answer
Date: 02/14/2025

Complaint: 22910448

I am rejecting this response because:
I feel beyond let down by insurance. It is going to cost me $25,000 for asbestos abatement, water mitigation and to repair the sewer line. They agreed to give me $16,000 and nothing more. I am scheduling bids to get reconstruction of my basement and the cost starts at $30,000. I have a fully finished basement and this is where I spend all my time. The insurance company said they do not pay for reconstruction. The water abatement company, the construction company and everyone who I have talked to says that insurance will definitely cover the cost to put my basement back to the way it was. They say it is unheard of that they won't pay for reconstruction. I am wondering even after requesting the full insurance policy that I still do not have all the information I need.
Sincerely,

****** *******
Business Response
Date: 02/19/2025
We apologize for Ms. ******** continuing dissatisfaction. Unfortunately, her policys endorsement limits of $10,000.00 for service line damage and $10,000.00 for sewer and drain backup damage are the amounts available to address those aspects of her claim. She may be entitled to additional payment for mileage, and for lawn damage up to $500.00 once documentation of those expenses is presented. If it is necessary for her to stay away from the home during the repairs, additional living expenses can also be considered at that time. We have provided her a complete copy of her policy for reference, and have discussed the available limits with her.
Initial Complaint
Date:02/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had a life insurance policy with ******** New World Life since 1991. My agent is ** ***** **************. In October 2024, I received a letter stating that my payments were not covering the insurance premium. It advised to submit $279.26 before 12-10-24, and that upon receipt, **** would continue my coverage and resume sending me monthly bills. The check was cashed on 11-13-24. I have not received any subsequent bills. My agent has had zero correspondence from **** regarding the status of my policy. I called **** in January and asked them when I can expect a bill, and they advised they had lapsed my policy. My agent and I have called **** and ** has also emailed them to no avail. We have requested that they reinstate my policy with no lapse and send me a bill as stated in the fourth paragraph of their October letter. This policy is 34 years old and I want to continue it. They did not do what their letter stated. Can you help?
Business Response
Date: 02/10/2025
The Company has received your request and has sent an acknowledgment to ******** *** via mail. We are gathering information to research the concerns raised and expect to have our examination completed shortly. Due to Federal Privacy Laws the Company will be responding directly to ******** Fry upon completion of our review.

Thank you,

***** ****
Complaint Resolution Team
Customer Answer
Date: 02/20/2025

Complaint: 22908005

I am rejecting this response because:
******** New World Life has not resolved this issue. It is not a difficult problem to resolve. I have had the policy for 30+ years, they advised me that my current monthly payment was no longer covering the cost. They advised me via letter to pay X amount by a specific date, which I did, and their letter also stated they would continue to bill me, which they did not. Instead, they lapsed my policy. Absolutely no contact was made with me or my agent about this. Please reinstate with no lapse in coverage and I will continue to pay for the policy.

Sincerely,

******** ***
Business Response
Date: 02/27/2025
The Company has received your request and has sent a detailed response to ******** *** via US mail. Due to Federal Privacy Laws the Company has responded directly to ******** ***.
Thank you,
***** ****
Complaint Resolution Team

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Farmers Insurance is NOT a BBB Accredited Business.