Business Profile

Insurance Companies

Farmers Insurance

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Complaints

This profile includes complaints for Farmers Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,813 total complaints in the last 3 years.
606 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was involved in an auto accident and the insurance company for the man that hit me has delayed payment for over a year. I have had to pay for my vehicle repairs. They have not payed for my medical expenses and I have followed up every month on email, phone, and text. They also have not reimbursed for the days I was out of work with whiplash. The debt is effecting my credit rating and I will be terminated from my job in Finance. This is my last attempt before getting a lawyer.There is no question on the police report that their insured, ****** ***** was negligent and rear ended me when I was stopped at a railroad crossing for several minutes.They are an unethical company that is intentionally delaying and changing from one rep to the next. They have taken advantage of having my medical records and even though they have been told the only treatment I had was the day of the accident they continue to prolong payment and send me ledgers of other doctor visits I have had through the year. I have responded to every email and call and report the same thing over and over and over.The calls, emails, and texts from the bill collectors are affecting my work.
Business Response
Date: 03/18/2025
It is always our intention to provide excellent service in when handling claims, and we apologize that we have disappointed the consumer. We have reviewed the file and found appropriate explanations and handling by our claim representatives. The property damage claim was handled by the consumers auto insurance,and we have reimbursed them.
We apologize that a liability bodily injury claim does not pay medical bills as they are incurred. We have made a settlement offer while we are continuing to work with the consumers health insurances attorney to ensure that their lien amount is correct, as it will need to be considered in our overall settlement of the claim.
Should anyone require any additional information, please contact me at ************** or by email at ******************************************************************************.
Sincerely,
COAST NATIONAL INSURANCE COMPANY
****** ******
Sr. Claims Consultant
Claims Customer Relations
Initial Complaint
Date:03/06/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 2-22-25 I purchase insurance for a 2024 ******* ****************** I spoke with ***** **** of Foremost Insurance. I was getting the camper for my brother ****** ****. he decide he did not want the camper . so I called FOremost insurance on 2-24-2025 to cancel my insurance, don't recall whom I talked to, but it is on file at the company. on 2-28-2025, I call again stated have not received my refund of $41.52. the person stated that to cancel I had to send a email, in which did. 2-28-2025 I called Foremost insurance again, where is my refund of $41.52, the person stated that there is no refund. I demanded and yelled to talk to a supervisor, don't get name because now I am angry. the women stated I owed them $39.68. for what. the camper never came to my house, I repeat it never left the sales lot. how do I owe them money and no refund. this is fraud and corruption. when I cancel.
Business Response
Date: 03/07/2025

Case:? 23030715

To Whom It May Concern:?

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.?

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.?
Customer Answer
Date: 03/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:03/05/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After 17 years with Farmers, paying all my premiums on time and no claims, I had a fender ****** in March 2024 involving a broken tail light for which Farmers payout was $3,000. That is chump change compared to the thousands of premiums I've paid in. For that transgression, my six month auto insurance premium increased from $659 to $1,691 (Farmers no longer allows yearly renewals, or so they say, so they can increase premiums every six month). That's almost $3,200 for a year, assuming no increase in October, which there will be without a doubt. In addition, I am required to pay the entire premium up front rather than monthly despite having a credit score in the 800's. And I am on a fixed income. This is over the top. On top of that, after stripping every coverage I could by law, I'm now paying $855 for almost no coverage. This is calculated to cause maximum financial hardship and it is succeeding. It almost feels like retaliation but for what? What happened to Farmers accident forgiveness policy if you had 3 years of safe driving? I advise anyone considering coverage with Farmers to stay away. Farmers knows that insurance is required for all drivers and finding a new carrier after a claim is almost impossible so they are taking full advantage of their captive clientele. One day, Farmers insurance policy makers and underwriters will have to answer to God for their wanton injustice and unbridled greed.
Business Response
Date: 03/12/2025
Case: 23024535

To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have emailed the consumer directly to address their specific concerns.
Initial Complaint
Date:03/05/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was hit while parked in my parking lot of my apt. The individual was insured by Farmers insurance , 18 yr old without drivers license. I was informed by the cops who were notified by a witness. since then which was 5 days ago I have been reaching out to famers insurance ***** *****, ***** *********, ***** jasmine, ***** by phone. The claims **** never answers their phones and does not respond in 24 hrs which is what they tout. why should I go thru my insurance and increase my premium. I have even emailed them the police report. haven't been able to go to work for last several days since they have not even provided the rental car and I don't have the funds to expense out initially and then bill them later.
Business Response
Date: 03/05/2025
We appreciate you taking the time to let us know how we are doing and we are sorry to hear about your dissatisfaction with the handling of your claim. We take the customer experience seriously and we will provide your concerns to the claims operation to ensure this matter is looked into.
Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'd like to complain against ***** ******, a claim adjust from Farmer Insurance. My car was hit when parked by ******** insured driver on January 29th, 2025. I have all the proofs (dash cam video, the driver admitted her fault) but it is taking unnecessary long time for ***** to investigate the case. Furthermore, I tried to contact ***** multiple times (calls and emails) to seek for reimbursement on my out of pocket rental expense and diminished value, but he never once response to any of my questions. Very bad practice from ***** ****** and Farmer Insurance !
Business Response
Date: 03/06/2025
Dear Better Business Bureau,
Thank you for your correspondence concerning a matter brought forth by **** ******. We take the customer experience seriously and appreciate the opportunity to review the matter and respond.
Our file reflects we have completed our liability investigation and accepted liability on behalf of our insured. Mr. ****** has opted to pursue his vehicle repairs through his carrier, and we are pending his carriers subrogation demand for review and payment. We have contacted Mr. ****** and clarified that any out-of-pocket rental expenses should be sent to us upon completion of his repairs. Likewise, his diminished value request will be evaluated upon the completion of his repairs. We sincerely apologize if any of ********** attempts to contact us were not responded to timely, as this does not meet our customer service expectations.

Sincerely,
Farmers Property and Casualty Insurance Company
***** *********
Senior Claims Customer Relations Consultant
Customer Answer
Date: 03/12/2025

Complaint: 23011539

I am rejecting this response because: Even though this email says Farmers accept the liability I've already picked up my repair car last Thursday and provided all the repair details plus rental *****, ***** never reached out to me for any communication regarding the reimbursement process neither the diminished value. I'd like to have a better responsible adjuster for this case. ***** ****** is very irresponsible and slow.

Sincerely,

**** ******
Business Response
Date: 03/14/2025
Dear Better Business Bureau,
Thank you for your follow up correspondence concerning **** ******* continued concerns with his claim. We appreciate the opportunity to review our claim file and provide a status update.
Our file reflects a subrogation demand was received from Mr. ******* insurance carrier on March 13, 2025. Additionally,we are in receipt of Mr. ******* receipts for his out-of-pocket expenses. The claim has been assigned to our subrogation team and we are currently in the process of reviewing the demand and Mr. ******* diminished value request. Should Mr. ****** have any further questions regarding his claim, we encourage him to contact us directly.

Sincerely,
Farmers Property and Casualty Insurance Company
***** *********
Senior Claims Customer Relations Consultant
Customer Answer
Date: 03/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate ****** ****** and ******** ******* for being proactive on the claim. Thank you so much.

Sincerely,

**** ******
Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got into a car accident on Jan 31, *****. My car was totally wrecked, the at fault partys insurance is Farmers Insurance. The adjuster handling the claim has been unfairly treating me; providing an offer half the price of the car i lost. I have asked for the itemized computation of the value theyve offered, but theyre not providing. I am contesting the owner retention settlement value of 4k, but theyve deducted that amount even though i am not keeping the car.Theyre refusing to pay the full car rental expenses i have incurred since the day of the accident till now that the claim havent been finalized. I have suffered from an accident i was never at fault. Theyre refusing to address my concerns.
Business Response
Date: 03/11/2025
We thank you for bringing this matter to our attention. It is always our intention to provide excellent service, and we apologize for any frustration Ms. *********** has experienced. We have been in contact with Ms. *********** to discuss the details of her claim and on March 7, 2025, a settlement payment was issued which represents the policys full property damage limits.
Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I have been living in an untenable situation for 1 1/2 months. Our plumbing company and we have sent over countless emails and pictures to ********* ******** of the Farmers/ Foremost Insurance Group, and nothing is ever good enough for him. On January 19th, 2025, our hot water lines froze, as well as our sewage line froze. There was a 5-foot-long by two-inch thick puddle of sewage underneath our trailer. Due to having to feed 13 chickens, 3 small dogs, and ourselves, we couldn't go to a hotel during this awful time. Our family's stress has been through the roof. We are constantly depressed about the matter. I have been writing emails and sending pictures of all of the damage, and ********* ******** always wants more. We want our trailer back in working order! We have had to eat out often, as we can't use the dishwasher, go to the Laundromat to wash clothes, and either go to my parent's house or the recreation center to take a shower. We have to manage our own human waste by using a high-rise commode with a bucket, pads, and small trash bag liners. We have tried to talk to the owner of ****** Plumbing and Heating, *****, ********* ******** of Foremost, as well as ******* of ****** Plumbing and Heating, and it seems like nobody cares that we can't function normally in our own home. We only have a temporary particle board flooring in the bathroom, and no sewage or water lines have been reconnected to anything.
Business Response
Date: 03/11/2025
We are in receipt of ******* and **** Bashors inquiry regarding this property damage claim. We appreciate the opportunity to review and respond.
We are pleased to confirm that on March 3, 2025, a supplemental payment was made for additional repairs to the plumbing.Additionally, we have contacted Ms. ****** and her contractor to discuss the next steps in the claims process. We will continue to collaborate with them to resolve the remainder of the claim.
We appreciate ******* And **** ****** as customers and regret any frustration they have experienced. Should they have any additional questions we invite them to contact their claims representative to discuss.
Initial Complaint
Date:03/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got auto Insurance with this company and paid an overpriced amount on time from my debit card pre paying for 6 months. I sold my car a few months later and called them just after I sold it to cancel. I was due a 373 dollar refund and they told me it would be put back on my card within 10 business days. It's been 3 weeks still no refund. Everytime I called they said it had been paid to my card and kept changing the day it was supposedly paid to my card to the day before I called. I have online banking and it was never paid to my card. Today when I called I talked to a different department who said it had been mailed not put on the card but I have moved from ********* to ***** and told them from the beginning not to mail it as I would have no access to a locked mailbox 4 hours away. Today the lady told me quite cheerfully she would have them resend it and it would be an additional 15 business days or about a month before it would arrive. This company lies to its customers and this ********************** thinks its funny to not pay you and that lying about how and when you will supposedly get a refund is normal business to them. You need to supervise this company and rate them an F until they can return refunds within a week not 2 plus months or never.
Business Response
Date: 03/04/2025

To Whom It May Concern:

Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via e-mail to address their specific concerns in the complaint above.
Customer Answer
Date: 03/04/2025

Complaint: 23004726

I am rejecting this response because it's just another lie I have not received an Email from them and I have not received my refund.

Sincerely,

******* *******
Business Response
Date: 03/05/2025
To Whom It May Concern:

Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via e-mail to address their specific concerns in the complaint above.
Customer Answer
Date: 03/05/2025

Complaint: 23004726

While someone did finally contact me by Email. I am rejecting this response because: I have not received my refund and mailing a refund is not appropriate when someone has moved because mail in ** is often stopped for weeks during a move. Also, they said they couldn't refund it back to my card because the refund can't be more than the payment but I paid for 6 months at once which was way more than 373 so that is not a real reason. *****

Sincerely,

******* *******
Business Response
Date: 03/10/2025
To Whom It May Concern:

Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via e-mail to address their specific concerns in the complaint above.
Customer Answer
Date: 03/10/2025

Complaint: 23004726

I am rejecting this response because: Sadly. I still have not received the refund.

Sincerely,

******* *******
Initial Complaint
Date:02/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid Farmers Ins. for home-quake--umbrella and auto ins. on 2-18-2025. This should have been the last contact. Instead I learn from **** ******, and his boss ******** **, that my quake and umbrella polices are not in effect and they want more forms fill out. I told them I expected they had handled things and they needed no more time from me. I told them send me all the forms you want filled out. I filled those out. Now they want another round of forms. They had since Jan. 24 to ask from this info. They are creating problems for me as a disabled senior. I takes 2 buses each way to go print and scan documents. They have another round of forms for me. The did not list the insured right on the home owner's policy. They incorrectly have me paying monthly when I already paid for the year. I want them removed. They are not to contact me or have access to him information. I want ******** Americans With Disabilities Act Coordinator to email me. I can only do email, no phone. BBB please forward me letter to them.
Business Response
Date: 03/04/2025

P.O. Box 2910
Shawnee Mission, *******; 66201-1310
Fax: **************
***********************************************************************

Case:23003002

To Whom It May Concern:

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.
Customer Answer
Date: 03/04/2025

Complaint: 23003002

I replied to Farmers. Their reply did not address the problems created by their agents. I again told them to fix the problems.
Business Response
Date: 03/05/2025
I provided the insured a copy of their receipts as requested and resent documents. I advised we did not show an active CEA policy as it is still pending payment and e-signature documents. The home cannot be written in the name of a trust, however, they can be added as an additional insured, which the policy reflects. If the policy must be written in the name of the trust, it would be ineligible for Farmers. I also assisted the insured with finding a new agent near them and advised we are prevented from blocking their current agent from accessing the policy as they are their current agent. Farmers currently does not have an American with Disabilities Act Coordinator.
Customer Answer
Date: 03/07/2025

Complaint: 23003002

I am rejecting this response because:
Farmers requires I have an *****. I have been waiting for the new ***** to move forward. They referred me to a Ms. **************** I described all the chaos the first ***** caused. The Zoom connection was lost. She asked for another Zoom link which I sent her. I waited for 5 mins. for her. Then she said she was on another call. Earlier I had to waited 20 mins. for her. Now she wanted me to wait more. I asked Farmers for another referral. They were unwilling for told me to find one myself.
They have not provided a legal receipt. They have provided a receipt which does not says Farmers, not does it say what it is for.

Sincerely,

Professor *****
Business Response
Date: 03/10/2025
We are unable to provide a copy of the receipts with our Farmers logo on them, however, these were taken from our billing system. The receipts include the account numbers for their respective policies. I initially located two agents near him and provided their email addresses. These agents did not meet his needs so I located *** *********, who is near him. When she did not meet his needs, I provided him a link so that he can locate a Farmers agent near him.
Customer Answer
Date: 03/10/2025
What I was given is not a valid receipt. Farmers must follow the law of the Calif. ********************** Their receipt does not have ******** name on it. It needs to itemize what the receipt is for.
I asked for a minority or women owned business. They had provided the opposite. Then I was provided with one name. She did not meet me at the time agreed. She kept me waiting for 20 mins. Then we lost the connection. She asked for a new link. I provided one and she kept me waiting for 5 mins. and told me she took another call. She asked me to wait again for 10 mins. I told her I was out of time. She never replied.
I asked for another agent. ******** closed the case. I feel abandoned given all the trouble I was caused for weeks by Mr. ****** and Mr. *** Rather than make things right, Farmers abandons me. On top of this, Ms. ********* is no better than Godges.
Initial Complaint
Date:02/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Farmers insurance company denied my claim for a car accident I was not driving my son was there was a clause in my policy saying ***** ******* could not drive my cars. I do not know why ******* ******* my agent would put that clause in my policy I have 3 children ***** ********* name was the only one in the clause. ******* did not represent me as a client, ******* did not say to me ******* you know I put in a clause saying ***** ******* cannot drive your cars now Farmers denied my claim for that reason The claim was filed 2/7/2025. The next day ******* added ***** ******* to my policy sound like the denial was not with warrant. I would like Farmers to pay for my losses.
Business Response
Date: 03/07/2025
We are in receipt of your inquiry regarding Ms. ******* dissatisfaction with the coverage decision on her claim. We appreciate the opportunity to review this matter and to respond.

We take these matters seriously and have completed a thorough coverage investigation. Based on the outcome of our investigation we determined that there is no coverage for this loss. Additionally, we did not find evidence to support that there was an agent error. We apologize we do not have a more favorable outcome to Ms. ******* inquiry; however, we respectfully maintain our coverage decision.

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Farmers Insurance is NOT a BBB Accredited Business.