Complaints

This profile includes complaints for Farmers Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Farmers Insurance

  6301 Owensmouth Ave Woodland Hills, CA 91367-2216

• 

  Farmers General Insurance Agency, Inc.

  7 Cobblestone Dr Ste 6 Turner, ME 04282

• 

  Farmers General Insurance Agency, Inc

  312 Cowesett Ave # 2893 West Warwick, RI 02893

• 

  Farmers Insurance

  445 Electronics Pkwy Ste 200 Liverpool, NY 13088

• 

  Rob Bowen Farmers Insurance Agency

  78 Brookside Ave Ste 132B Chester, NY 10918

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,
  
  I took out an insurance policy with ***** ***** with Farmers Insurance in ******** ******** in November 2021. I was told by Mr. ***** that I was covered for tenant damages to a home I was selling via rent to own. I attempted to file a claim and was denied for an exclusion that was never discussed or disclosed to me. I requested a policy review which prompted an internal investigation. ***** ******* who conducted this investigation spoke with ******** who admitted to believing I was covered after filing my initial claim for tenant damages. She followed up with Mr. ***** who then redacted that statement. I spoke with Ms. ******** supervisor ****? Who then went over previous conversations and agreed Mr. ***** did admit to thinking I was covered by my policy. **** then said I needed proof of where Mr. ***** stated this prior to the claim. I reiterated that he would have not admitted to thinking I was covered had he not told me upon initiating the policy that I was covered for said claim. I then asked **** what my coverage entails and he said it covered things like fire, tornado, etc but upon further examination of the declarations page there was an exclusion for each item of policy coverage that essentially made each item null and void to which **** responded yes. So I paid for a policy that does nothing every month for the last 13 months and have been ********* by both the insurance company and their representative agent Mr. ***** under false pretenses of coverage that has been denied.

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 5, 2022/12/21) */
  Dear **********************;
  Thank you for your correspondence concerning a matter brought forth by ******* ******. In her correspondence Ms. ****** expressed frustrations with the coverage outcome on her claim.
  After careful review of the claim file, we respectfully maintain that the coverage outcome was appropriate and supported. Our investigation determined Ms. ******'s loss was a result of tenant damage. Per the policy provisions, any claim resulting from tenant damage is not covered by the policy. The claims team has discussed with Ms. ****** the coverage outcome and correspondence has been sent. Due to the ongoing concerns raised by Ms. ******, we have requested documentation to support the full and final amount claimed for repairs. Once received, we will review further for any potential coverage outside of the policy provisions.
  We value Ms. ****** as our ******** and apologize for any frustration or inconveniences she may have experienced. Should Ms. ****** have any additional questions, we encourage her to contact our claims team.
  Sincerely,
  ******************************** ******* ********
  
  
  Consumer Response /* (3000, 7, 2022/12/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  To whom it may concern,
  
  I was never provided a policy packet and or provided a signature on a declarations page or exclusions page. Mr. ***** stated he would bring the policy packet, welcome packet and a fire extinguisher to my home because there was an issue with sending the packet via mail. It had been returned to him. Therefore the packet was never received or reviewed by me at any point prior to the claim. I was only ever informed about the exclusion at the time I tried to make a claim. The only documents I ever signed were for automatic payments and for the policy itself in which did not contain either the declarations page or exclusions page. I was lied to by Mr. ***** the agent who represents Farmers************* and he sold me the policy over a year ago under the understanding I had tenant coverage. I have two witnesses who were present at the time of the conversation with Mr. ***** when he told me I was covered for tenant damages. In addition the tenant at the time the conversation took place also took out a renters policy for his possessions at the same time. As a result of Mr. ******** failure to execute his job duties and responsibilities as well as misrepresenting a policy to provide coverage the company should be held liable for damages.
  
  Sincerely,
  
  ******* ******
  
  
  Business Response /* (4000, 11, 2022/12/29) */
  We are in receipt of your email dated December 21, 2022, concerning further correspondence received from ******* ******.
  
  Upon further review of the claim file, we have advised Ms. ****** that although the policy excludes coverage for damages caused by tenant vandalism, due to the expectations set from the agent, we have agreed to consider the damages outside of the policy provisions. The claim is currently pending review of supporting receipts that Ms. ****** advised will be sent next week. Once fully reviewed, we will contact Ms. ****** to discuss the covered damages and any potential settlement amount. Regarding the policy, we have sent the full policy as requested to Ms. ****** both by mail and email.
  
  We apologize for any frustration Ms. ****** may have experienced as a result of this claim. Should Ms. ****** have any further questions or concerns, we encourage her to contact our Claims Leadership to discuss.
  
  
  Consumer Response /* (2000, 13, 2023/01/03) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:12/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wind Mitigation Discount / Property Premium - Farmers Insurance / ***** Agency ******** - Policy Periods: 2020/2021 and 2021/2022 Policy Number: *********** (Two Years)Issue: Missing Property Credit on my 2020 to 2021 Policy PeriodI was told by Farmers if I obtained a wind mitigation evaluation, I would receive a credit on my homeowners policy. I completed this immediately and the details were forwarded to ******* at the ***** Agency/Farmers on June 17th 2020 by ***************************** - KRB Inspections(Recommended by ******* at the ***** Agency) My cost was approximately $100 for the assessment.On July 5th, 2022 I wrote to the ***************** agency after discovering that my Wind Mitigation discount & underwriting details were missing on my renewal details (page 19). On July 6th, 2022, I received a reply from ***************************** of the ***** Insurance Agency stating;"After reviewing the wind mitigation and the policy, we found some additional discounts to add to the policy. Your shutters discount should be applied considering you have hurricane rated windows. We added this discount to the policy for you which decreased the premium down $359.25. A new declaration page will be generated tomorrow reflecting the change and decrease in premium as well. (Check received of $359.25)On July 6th, 2022 I also noticed that I did not receive the same credit on last year's policy and followed up again with ******* at the ****'s agency.*******'s response on July 6h. 2022 "It does not look like you did not receive the credit last year. Unfortunately, Farmers no longer allow us to backdate corrections to policies. You will receive the credit from this time forward. "Week of Sept 12th, 2022; I called Farmers ********************** ************** and spoke with Adeva regarding the above issue. She informed me that refunds are controlled by the agency and not by the corporate office.I am again kindly requesting a refund.

  Business Response

  Date: 12/12/2022

  
  
  
  
  
  Case: FIG-22-12-056662
  
  
  To Whom It May *********************** you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
  
  To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.
  
  

• Initial Complaint

  Date:12/06/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  How had a car insurance policy that was paid for for the all time. Farmers insurance renewed my auto policy without my permission , and took a payment out of my account without my permission. This caused me to get an overdraft fee from my financial institution, they whole thing that adds to this being ironic ia that i do not own the vehicle anymore, so for farmers to renew a totally different policy without my permission for a vehicle i do not even own anymore is not ok , i have called them to cancel a policy that i do not authorize for renewal in the first place is so frustrating i dont have the time to deal with a problem that made, i cancel the policy the made without my permission and i thought that was the end of it. Today is XX-X XXXX and they sent me a another bill telling me that know i owe them ** and some change ; which is weird because that is what the pulled out of my account without my permission after renewal a policy that i dont know approve and did not know even existed untill i got the overdraft fee , when i called today i told them i do not owe them any money because i did not approve the renewal and did not approve them to take money out of my account, so they are trying to scam me for money i dont owe them and it makes me wonder how many other consumers theare doing this to!

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 5, 2022/12/09) */
  We have responded directly to the customer regarding his concerns. Thank you.

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Farmers Insurance claimed I pay for my insurance at the end of a monthly cycle when their invoices show otherwise. They offered us a refund of $12. We paid 11/15/22 and canceled on the 11/16:22. Our combined homeowners and car insurance payment was over $500 a month, they claim when they bought our policy from MetLife we owed them but we never had a month when we didn't pay a bill.

  Business Response

  Date: 12/08/2022

  We reached out to the customer regarding his concerns. Thank you.

• Initial Complaint

  Date:12/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had auto insurance w them.i dropped them was w new carrier n they were notified. Month later they still took payment.i called.They agreed they owed me ***** odd cents.Said b ****** business days.was 23rd sept.Oct 31 I called.chk not cashed.sent new one n said going expedite it n only be **** business days n here it's Dec 3rd n I have not got my refund back still.I was put on hold alot.I feel they are ******* my ***** n ***** I ******* them for a different company. I even was ****** to speak w a supervisor. I want my money owed to me.This isn't fair.

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 5, 2022/12/09) */
  We have responded directly to the customer regarding her concerns. Thank you.

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was *** for *************** on the purchase of his first home because he was away************* in another state. Bought the home in ******** ******* in March/April of 2022. Before the home was purchased some shingles had to be repaired by the homeowner. The homeowner hired someone to repair the roof before closing. An independent inspector went out to inspect the home to make sure everything was repaired. ** approved the loan after the repair. Well after 7 to 8 months in the month of May another hail and wind storm came through and significant damage was caused. The property *** sent my son a letter in October about the neglect of the roof. They started to impose a fine unless it was replaced. He filed a claim with Farmers for his roof and was denied because they said all of the damage except **** dollars was ************ I am very disappointed about the outcome of this claim. First of all there was significant damage for a roof replacement in May, 2nd the roof was repaired before closing with the previous damage, 3rd this is * ****************************************************************************** a first time home owner that doesn't understand what insurance is for if you can't use it for situations like this. His claim number is XXXXXXXXXX-X-X. The communication between the ********* ******** **** " was ******* on her ******* It was told to her by my son that I had the power and knowledge to speak with her about this issue because I was the one who found, ********* and closed on the home without my son being here in *******. The whole claim is unfair and should be reevaluated. I would not use the insurance company again.

  Business Response

  Date: 12/16/2022

  Business Response /* (1000, 5, 2022/12/08) */
  We are in receipt of your email dated December 5, 2022, concerning an inquiry received from ***** *****. In the inquiry, Ms. ***** expressed dissatisfaction with the settlement amount of the claim. We appreciate the opportunity to review the matter and respond.
  
  We respectfully maintain our position that the settlement amount is appropriate based on the policy provisions. The inspection revealed damages to the roof caused by wind, hail, improper installation, and noted the presence of damage sustained prior to the policy inception. An estimate to repair the covered storm damages was created but the repair cost fell under the policy's deductible. While we recognize that the HOA may be requiring replacement of the roof, the policy can only consider the storm damages as the policy excludes loss caused by wear and tear over time and faulty ******************** Additionally, the extent of the covered storm damage does not warrant replacement and the policy states we owe for the direct physical damage from a covered peril that occurs within the policy period. While not supported in our claim file, we apologize if any of Ms. *****'s contact attempts went unreturned as we strive to handle every claim promptly and professionally.
  
  If Ms. *****, or her contractor, find any claimed missed or mis-evaluated storm damage to the roof, we welcome support to be submitted for further review. Should Ms. ***** have any further questions or concerns, we encourage her to contact our Claims Leadership to discuss.
  
  
  Consumer Response /* (3000, 7, 2022/12/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  When you pay for a service or home warranty and an item needs to be replaced there should be no excuse why a company does not fix the issue. Farmers never should of insured the home if they had issue with replacing anything. Unfortunately*********** I will have to take our business else where with a company that looks out for their well being. I am very dissatisfied with the Service that Farmers has exhibited ***************** *************************************************
  
  
  Business Response /* (4000, 9, 2022/12/15) */
  We are in receipt of your email dated December 9, 2022, concerning further correspondence received from ***** *****.
  
  We regret we were not able to provide a more favorable outcome. An insurance policy is not a home warranty policy and is not designed to cover every loss sustained to an insured's property. Each insurance policy will list exclusions for causes of loss that are not covered. As such, we are only able to consider the damages that were caused by a covered peril under the policy and can only consider the damages sustained during the active policy period. We still welcome any additional support of any claimed missed or mis-evaluated storm damage from Ms. *****'s contractor to continue our review.
  
  Should Ms. ***** have any further questions or concerns, we encourage her to contact our Claims Leadership to discuss.
  
  
  Consumer Response /* (4200, 11, 2022/12/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I guess we can agree to disagree. I have moved on with another company who I believe will put their ******** first. No further response is needed from Farmers. Thank you

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue with credit collection report.
  I had yearly car insurance with ******* and they merged with Farmers. I was enrolled in auto pay and their website always had issues taking payments, logging in, showing account details..after their merge. I called them once when I saw they kept adding 25$ fee to my payments saying I missed my payment when in fact I had auto pay enrolled. They corrected it only once and they kept adding the same for months after. After a while, the payments as usual did not go through and I don't know when this happened, but they cancelled my insurance quoting payment problems and sent the balance to credit collection. I didn't know policy was cancelled or payment was due until they sent it to collections. I immediately paid off balance after I saw the report and called credit services to report the payments and payment confirmation number. This happened on Sept 2nd. Today, which is Dec 2nd, I have received the same notice from credit collector and they mentioned farmers never reported my payment. I am very disappointed in how Farmers handled this whole situation. I have never missed any payments and I always pay off my balances. I try to keep my credit score clean and this incident has added a black mark on my collection. I have included my payment statement, confirmation receipt i got after paying in Farmers site, confirmation to collection services with this request. At the moment, I think Farmers has completely erased my account, I logged in and I don't see any of my info or previous statements to include here. Please help.
  I am willing to stand corrected if I provided any incorrect information. I provided my experience of this incident and I am hoping to hear back any explanation from Farmers.
  
  Thank you

  Business Response

  Date: 12/16/2022

  Business Response /* (1000, 5, 2022/12/05) */
  December 5, 2022
  *** *********************************
  *** Case Number: XXXXXXX
  Complainant: ******** ***********
  Policy Number: XXX-XX-XXXX-X
  Policy Type: Auto
  Dear Sir/Madam:
  I acknowledge receipt of your correspondence dated December 2, 2022 and received in
  our office on December 5, 2022. It has been forwarded to my attention for investigation
  and reply.
  Please be advised that we are responding directly to Ms. *********** regarding her
  concerns.
  Thank you for the opportunity to address this matter.
  Kindest regards,
  **** ** ****** ***
  Corporate Analyst
  Corporate ******** Care Team
  ********************************

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the original owner of this insurance company was **** ****** he sold his business to *** ********** at what point i dont know. he failed to relay this information to me in a timely manner so i went with state farm. as a result i was charged ****** by *** ********* because they did not cancel my policy. i made muliple attempts and they still continue to ignore me. i want refunded and an apology for failing me as a ********.

  Business Response

  Date: 12/16/2022

  Business Response /* (1000, 5, 2022/12/05) */
  December 5, 2022
  *************************************
  *** Case Number: XXXXXXX
  Complainant: **** ******
  Policy Number: XXX-XX-XXXX-X
  Policy Type: Auto
  Dear Sir/Madam:
  I acknowledge receipt of your correspondence dated December 5, 2022 and received in
  our office on the same day. It has been forwarded to my attention for investigation and
  reply.
  Please be advised that we are responding directly to Mr. ****** regarding his concerns.
  Thank you for the opportunity to address this matter.
  Kindest regards,
  **** ** ****** ***
  Corporate Analyst
  Corporate ******** Care Team
  ********************************

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive paper bills in the mail and accidentally overlooked my home insurance bill that was due on 11/8. I immediately paid it when I realized it was late. I contacted customer service through online chat and asked if they could waive the $15 late fee. They would not waive the $15 late fee because I already paid the full balance. I have had my home insurance policy and two auto insurance policies with Farmers for many years. And I am really disappointed that Farmers doesn't care that people's lives get busy and can sometimes overlook things like I overlooked the home insurance bill.

  Business Response

  Date: 12/05/2022

  To Whom It May *********************** you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
  
  To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.
  

  Customer Answer

  Date: 12/05/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Farmers would not waive the $15 late fee.

  Business Response

  Date: 12/09/2022

  To Whom It May *********************** you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
  
  To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.

  Customer Answer

  Date: 12/09/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Farmers sent the same generic response and did not resolve the issue with the late fee.

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Farmers Insurance in March 2019 to cancel our insurance policy on ************************ (a house we sold) and to start insurance on our new home at ****************************. They did not cancel the policy. I have since paid for the policy for 45 months. I discovered that the policy was not cancelled when attempting to add another policy for an investment property to my account on November 8, 2022. At that time, I asked them to cancel the policy and was assured that I would receive a refund of the erroneous premiums paid for the ***** Harvest Point Policy. However, today, on December 2, 2022 I see that I was billed again on December 1 for the ***** Harvest Point Policy. It still remains uncanceled and I have still not received a refund for the premiums that I should have never been charged for seeing as how we don't even own the house. At this time, the company has charged us $5, 865 for a policy over 46 months for a house we do not even own. I have spent HOURS on the phone with the company, and the customer service team acts as if they are not able to cancel the policy stating that it requires a supervisor. After being placed on hold for over an hour, I was finally connected with a supervisor who then disconnected the call. This is egregious abuse by this business and is the second major abuse in less than 6 months. I expect to receive a full refund and am still in need of a cancellation of a policy on a home we do not even own any longer and have not owned since 2019.

  Business Response

  Date: 12/06/2022

  We have contacted the customer directly to address the concerns and they can expect a response in the next business day. Thank you, ***************************, Farmers Insurance , *********************** Team