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Business Profile

Telecommunications

Excess Telecom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

This profile includes reviews for Excess Telecom's headquarters and its corporate-owned locations. To view all corporate locations, see

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Excess Telecom has 2 locations, listed below.

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    Customer Review Ratings

    3.16

    Average of 283 Customer Reviews

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    Review Details

    • Elizabeth R

      Date: 07/12/2025

      I have this phone for a few years lifeline. I qualify for the free service never had an issue last night. They suspended my service without a warning. I contact them. It was not resolved, and my phone remains suspended. Unless I pay them more over. I qualify as a disabled person for free lifeline Right now I do not have any service if I have any emergency I am unable to contact anyone it is and I did not even get an exclamation except if I want it, give them money to pay for more service. Explain this is a free phone service? Why should I give them any money , more than qualify hopefully someone can do something about this and my service is restore

    • Valerie C

      Date: 07/01/2025

      Someone stole my phone and *** was very professional in helping me to replace it.

    • Felicia A

      Date: 06/17/2025

      My phone wouldnt charge so I had no way to recertify. They refused a new phone or to reactivate my phone. Said their system was down.

    • Mark C

      Date: 06/16/2025

      they are so much better than all the others...good help and work to solve any problems and they dont waste time, they get to the problem and im grateful for their great customer agents

    • Joseph e

      Date: 04/15/2025

      Great company and great coverage. Their customer service is great; their agents are very patient and always willing to help. I wish more companies had good customer service like this.

    • Daryl H

      Date: 04/11/2025

      Customer support was so amazing and so fast resolved my problems in a matter of minutes and had my new phone in Sim card and the process of being shipped out and here in seven days ***** was a six star at a five stars

    • JOSUE C

      Date: 04/02/2025

      Excess Telecom has met my needs for phone use. I am a disabled person due to my mental health issues and Excess Telecom is very helpful in customer service and assistance.

    • Bernie E

      Date: 03/27/2025

      They tried very hard to get me the help I was looking for

    • Nicole F

      Date: 03/24/2025

      Handled all my needs great job! Very knowledgeable and helpful. Solved issues fast.

    • Sahran H

      Date: 03/20/2025

      I've never had problems with this lifeline phone service they are very helpful

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