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Business Profile

Telecommunications

Excess Telecom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

This profile includes complaints for Excess Telecom's headquarters and its corporate-owned locations. To view all corporate locations, see

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Excess Telecom has 2 locations, listed below.

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    Customer Complaints Summary

    • 566 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a text message on 6/27/2024."This is to notify you that your **************** has been transferred to another provider and it will be returned to IM Telecom /Excess Telecom. If you do not want **************** returned to IM Telecom/Excess Telecom, please reply "No" within 48 hours of receiving this text. I do not have Lifeline nor know how you got my phone number.Please remove my phone from your records.

      Business Response

      Date: 07/16/2024

      Dear Better Business Bureau,

      Thank you for forwarding this complaint to us for review. We have removed the phone number from our records and this should stop all contact.

      Thank you,

      Excess Telecom

      Customer Answer

      Date: 07/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They prey on the lower income disabled veteran elderly took 12 dollars out of my account without consent then proceeded to send me a phone as to which i needed to comply within the lifeline rules i cancelled my phone provider and now i have no service unless i pay more it's a misjustice and god dont like ugly i dont know what to do besides pray

      Business Response

      Date: 07/16/2024

      Dear Better Business Bureau,

      Thank you for forwarding this complaint to us for review. Our priority support team will be contacting the customer directly to resolve this. 

      Thank you,

      Excess Telecom 

    • Initial Complaint

      Date:06/24/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      received a text from ************ Excess Telecom saying I was automatically enrolled in Lifeline.I have no idea who they are and did not request anything from this company.I do not want any further contact from the business.

      Business Response

      Date: 07/03/2024

      Dear Better Business Bureau, 

      Thank you for the inquiry. All communication from Excess Telecom should be resolved as the contact information has been removed from our system.

      Excess Telecom 

      Customer Answer

      Date: 07/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:06/21/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5-5-24 25$Activated phone via ACP government funding. In addition to not being eligible( no application process). Paid 25$ for a activated vortex android phone. In ***************** area. I was scammed for my money. The android was not active.

      Business Response

      Date: 07/11/2024

      Dear Better Business Bureau,

      Thank you for forwarding this complaint to us for review. We will be reaching out to the customer to resolve this via email. 

      Thank you,

      Excess Telecom

    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received text message stating that my account/ plan will be ending soon. I never requested or signed up for an account with this company. I am requesting they delete my information, phone # etc from their record, and not contact me in the future (fraud alert)

      Business Response

      Date: 06/28/2024

      Dear Better Business Bureau,

      Thank you for forwarding this complaint to us for review.

      We have removed the phone number from our records and this should stop all contact.
      Thank you,

      Excess Telecom

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I needed a govt phone so I went to a booth in *** and was asked to log in to my OKDHS benefits account to prove eligibility. I was given a BLU G33 cell phone. Within a week I had problems with the phone's software crashing and saw that my address was wrong on the account, not a typo, a different address and city. I went back to my old provider. Last week I started getting emails from Cintex Wireless informing me that they were changing to AirTalk. Cintex is out of CA and I can see no legal reason why my info including my SSN might be connected to them except fraud. I didn't spend money on this phone but I did spend a lot of time dealing with these issues still don't know if my identity was stolen and used for illegals in **.

      Business Response

      Date: 07/08/2024

      Dear Better Business Bureau.

      Thank you for making Excess Telecom aware of this. This customer is referencing another company. If the customer would like further assistance with Excess Telecom they are free to contact our support department.

      Excess Telecom

    • Initial Complaint

      Date:06/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for replacement tablet in the amount of twenty five dollars and was guaranteed shipment in fourteen days. .It's been close to 3 months.They refused to send my tablet.They refused to refund my money.This was all in conjunction with the affordable connectivity program

      Business Response

      Date: 06/20/2024

      Dear Better Business Bureau,

      Thank you for forwarding this complaint to us for review. We have submitted a refund for this customer. 

      Thank you,

      ******************** 

    • Initial Complaint

      Date:06/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a tablet that I paid for on December 23,2023. On March 29,2024, $50.00 was sent for a replacement tablet because the tablet got broken. They contact me weekly and I request continuation of services pending receipt of my replacement tablet which is still delinquent (though they continue to bill the government for services).

      Business Response

      Date: 06/20/2024

      Dear Better Business Bureau,

      Thank you for forwarding this compliant to us for review. We have pushed the request to the top of our shipping request queue. The customer should
      receive the replacement device within 7 business days via Fed Ex.

      Thank you,

      Excess Telecom.

    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received the following text message. Although I have never been in contact with Excess Telecom."Update from Excess Telecom: Now that ACP has concluded, stay connected with our new Unlimited Plan! Keep your device & upgrade in just a few clicks. Use your Enrollment ID: *********** to secure your Unlimited Plan for only $16 per month now! ******************************************************************* - Reply STOP to opt out"

      Business Response

      Date: 06/28/2024

      Dear Better Business Bureau,

      Thank you for forwarding this complaint to us for review.

      We have removed the phone number from our records and this should stop all contact.

      Thank you,

      Excess Telecom

    • Initial Complaint

      Date:06/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never had or requested any service from this agency. This account was opened with my knowledge or my consent. I have requested for the account to be closed and wanted information on who or what company fraudulently setup this account.

      Business Response

      Date: 06/17/2024

      Dear Better Business Bureau,

      Thank you for forwarding this complaint to us for review. We have removed the phone
      number from our records and this should stop all contact.

      Thank you,

      Excess Telecom

    Excess Telecom is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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