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Business Profile

Telecommunications

Excess Telecom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

This profile includes complaints for Excess Telecom's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 566 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/30/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Excess Telecom. This company won't remove my info from their database despite the fact that I've never even heard of them until they started texting me. Here's one of their messages: "Excess Telecom MSG: To keep your service, connect to the internet from your device using data (not WiFi) once per month. Or reply YES to this text to keep your service. Reply STOP to opt out." I want them to stop it already. Remove my number.

      Business Response

      Date: 06/17/2024

      Dear Better Business Bureau,

      Thank you for forwarding this complaint to us for review.

      We have removed the phone number from our records and this should stop all contact.

      Thank you,

      Excess Telecom

      Customer Answer

      Date: 06/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday May 29th, 2024, I received a text message as seen in the documents that were uploaded. I have never signed up with this company. I have no knowledge of this company. I have never spoken to a representative of this company. And from what I have gathered through internet sleuthing, employees create accounts and use verified phone numbers in order to receive full commission and compensation. I want my phone number removed from whatever account they've connected my cell phone number to. I am not interested in the services they say they provide. I want my cell phone number removed from whatever fictitious account has been created.

      Business Response

      Date: 06/17/2024

      Dear Better Business Bureau,

      Thank you for forwarding this complaint to us for review. We have removed the phone number from our records.

      The customer should be able to use their phone number provided in the BBB complaint. 

      Thank you,

      Excess Telecom

    • Initial Complaint

      Date:05/28/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05-28-24 at 1:25 PM EST, I was contacted by ******** from Excess Telecom via a text sent to my private, unlisted number, saying to text her back when I want a phone and tablet. I have never contacted this company before, nor do I intend to do business with them. I've read up on this company sending out text messages and have noticed that they have many complaints regarding this issue. They seem to have a history of assigning random phone numbers to new accounts so as to get undeserved commissions. I'm not now, nor will I ever be a customer of theirs. I would like my number and any other contact information that they might have for me removed from their system immediately. I read online that the only way to do this is by filing a complaint through the BBB. These people need to be stopped and properly fined by the ****

      Business Response

      Date: 06/03/2024

      Dear Better Business Bureau,

      Thank you for forwarding this complaint to us for review.

      We have removed the phone number from our records and this should stop all contact.
      Thank you,

      Excess Telecom

      Customer Answer

      Date: 06/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************************

    • Initial Complaint

      Date:05/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Text message from **************. "this is to notify you that your **************** has been transferred to another provider and it will be returned to IMTelecom/Excess Telecom. If you do not want your **************** returned to IMTelecom/Excess Telecom, please reply "No" within 48 hours of receiving this text."I have never had dealings with this company.

      Business Response

      Date: 06/03/2024

      Dear Better Business Bureau,

      Thank you for forwarding this complaint to us for review. We have removed the phone number from our records and this should stop all contact.
      Thank you,

      Excess Telecom

    • Initial Complaint

      Date:05/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Excess telecom was not ordered by me my identity was stolen. They was removed off my credit report. Xfinity has been notified because Xfinity has my acp ****** Excess telecom has sent They unwanted smartphone and iPad through ***** anyway even though I told them I don't want it I didn't order or sign up for it. Lots of my business been effected because of it. My identity is stolen. Also the local postal carrier is apart of it. My mail is being put in other places and wrong addresses. Lots of my very important mail is not being delivered. My emails are compromised I lost so much messages photos emails. ******** never able to retrieve. I'm a senior citizen with chronic disabilities. I been suffering from the disrespect and abuse from people like these. Please help me. ?? fix it. These people are wicked evil on another level. They gang stalking me. I pray ?? to almighty God every day to protect me when I wake up till I go to sleep at night. Many of my loved ones have died and been set up their life ?? ?? has been imprisoned because of evil demon forces ?? I will not lay down!I'm going to get down. And keep my boots on. God bless america ???? *** america ???? bless God ?? ?? ??

      Business Response

      Date: 06/03/2024

      Dear Better Business Bureau,

      Thank you for forwarding this complaint to us for review. We have removed the phone number from our records and this should stop all contact.

      Thank you,

      Excess Telecom

    • Initial Complaint

      Date:05/24/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Still no customer support help and no action on my issue

      Business Response

      Date: 06/03/2024

      Dear Better Business Bureau,

      Thank you for forwarding this complaint to us for review. A member of our customer service team will be following up with you. 

      Thank you,

      Excess Telecom

    • Initial Complaint

      Date:05/24/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a text message from them stating the following:"Thank you for choosing Excess Telecom as your service provider! We'll send a welcome email soon with helpful info to get started - reply STOP to opt out."I have never signed up for anything with. I would like my phone number to be removed from this company.

      Business Response

      Date: 06/11/2024

      Dear Better Business Bureau,

      Thank you for forwarding this complaint to us for review. We have removed the phone number from our records and this should stop all contact.

      Thank you,

      Excess Telecom

      Customer Answer

      Date: 06/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************

    • Initial Complaint

      Date:05/23/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company contacted me on March 15th after I filed my initial complaint on March 7th about their representative using my identification fraudulently to transfer my *********** services to this company. In an email from Excess Telecom, they apologized and said they would send me a $30 check within two weeks to compensate for my ACP April credit loss. Therefore, I closed the complaint with the Better Business Bureau. My excitement was piqued when the company offered to do the right thing, so I sent an email thanking them and providing them with my physical mailing address. However, the check was never mailed. Numerous emails have been sent and numerous phone calls made to find out the status of the check and every time, they say the same, the check will arrive in two weeks. and phone calls have been made to find out if the check has been mailed and they say the same thing, you'll receive the check in two weeks.

      Business Response

      Date: 06/11/2024

      Dear Better Business, Bureau,

      Thank you for making us aware of this. The customer should have received their check after reviewing our records. 

      Our team will reach out to the customer to confirm this.

      Thank you,

      Excess Telecom

      Customer Answer

      Date: 06/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After getting a sincere apology and an offer to compensate me for the credit that I missed in April, I received a $30.00 check from the company, it took longer than expected. I realize they weren't required to send me anything, but they kept their word. It's really good to know that they stand by their word and I truly appreciate it. 

      Sincerely,

      Saurnthia ******

    • Initial Complaint

      Date:05/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving an exorbitant amount of phone calls and texts from Excess Telecom after I have already told them via text as well as over the phone that I do not want to continue service with them and to please stop calling. The tablet that I received does not work so I do not use it and do not trust using their service. I have not used the service in over 2 months yet they still tell me if I want to keep my service I need to sign in to my account or the message stating that my plan is about to be cancelled due to non-usage. I DO NOT WANT THE SERVICE. I DO NOT WANT TO BE CALLED 10+ TIMES A DAY!

      Business Response

      Date: 06/11/2024

      Dear Better Business Bureau,

      Thank you for forwarding this complaint to us for review. We have removed the phone number from our records and this should stop all contact.

      Thank you,

      Excess Telecom

    • Initial Complaint

      Date:05/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/20/2024 I signed up for ACP benefits with through a company called excess telecom their representative which he said his name was ***** asked me for my license in my EBT card to see if I was eligible. I gave him my documentation and he took pictures of it and gave me a ACP phone the very next morning on 5/21/2024 I was trying to use my card and it kept declining i logged onto the app and it said he had changed my pin and He used all of the Food Stamps benefits allotment I had on my card and purchased online groceries at H-E-B for over $450.00. this Excess Telecom employee fraudulently used my card without my authorization taking all of my benefits.

      Business Response

      Date: 06/11/2024

      Hello Better Business Bureau, 

      Dear Better Business Bureau, Thank you for forwarding this complaint to us for review. We will be getting in touch with this customer to inquire further.

      Thank you,

      Excess Telecom

    Excess Telecom is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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