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Business Profile

Telecommunications

Excess Telecom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

This profile includes complaints for Excess Telecom's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 566 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a text message that says: Thank you for choosing Excess Telecom as your ACP Provider! We are excited to serve you so look for your welcome email soon with helpful info to get started. Also, for important recent news about the **** please visit ************************************************** - reply STOP to opt out.I did not apply to be apart of anything and would like my number to be removed and not associated with this company.

      Business Response

      Date: 05/09/2024

      Dear Better Business Bureau, 

      Thank you for sending this complaint to us for review. We have removed the phone number from our records, and this should stop all contact. 

      Thank you, 

      Excess Telecom 

    • Initial Complaint

      Date:05/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received text from Excess Telecom as my ACP service provider today on 5/2/2024 from ************. I don't know who this company is nor have I had any contact with this company about becoming my service provider. I have no idea of how they got my phone number and need to be removed from their company list immediately. I did not request this service. I have enclosed the text that I received from them today for your review.

      Business Response

      Date: 05/09/2024

      Dear Better Business Bureau, 

      Thank you for forwarding this to us for review, we have removed the phone number from our records and this should stop all contact. 

      Thank you, 

      Excess Telecom 

    • Initial Complaint

      Date:05/01/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Excess Telecomm allowed fraudster to open an account in my name and get a free iPad as well as free internet data. They did not do due diligence to check that that person is indeed me, they used my identity to apply for the account.Fraudulent account number that was opened is either ************* or ********

      Business Response

      Date: 05/09/2024

      Dear Better Business Bureau, 

      Thank you for sending this to us for review. We have located the account and can confirm that it has been cancelled. The customer can take the following steps to report the alleged theft of identity if they would like. 

      Call the ****************** directly to initiate a claim of identity theft. That number is **************.
      File a claim at www.IdentityTheft.gov and provide any details/documentation requested.
      The government will investigate the identity fraud claim and, if determined to be fraud, will provide documentation to the ******************.
      Call the *** Support Center back to initiate a new application for service and device benefit credit. Once approved, you must be enrolled with their preferred provider using the new application ID.

      Thank you, 

      Excess Telecom 

      Customer Answer

      Date: 05/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:04/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bogus text message and would like my information/phone number removed. I never signed up for an ACP benefit so I do not have one to transfer to Excess Telecom.Your 04-27-2024 request to transfer your ACP benefit to Excess Telecom is complete. Dispute resolution available 9 to 9ET at ************* or ************************ reply STOP to opt out.

      Business Response

      Date: 05/08/2024

      Dear Better Business Bureau, 

      Thank you for forwarding this complaint to us for review. We have removed the phone number from our records and this should stop all contact. 

      Thank you, 
      Excess Telecom


    • Initial Complaint

      Date:04/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Excess telecom sent me a text thanking me for joing their service or something. Have seen many similar issues with this. I have no relation with this company whatsoever and was not aware of them until the text and me looking up similar instances from others

      Business Response

      Date: 05/06/2024

      Dear Better Business Bureau, 

      Thank you for sending this to us for review. We have removed the phone number from our records, and this should stop all contact.  

      Excess Telecom 

      Customer Answer

      Date: 05/06/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:04/26/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called excess telecom asking about their phone service. I'm on ACP phone program. This company switch my service to there company "without my consent" also never sent me a sim card to re activate my phone. I called this company and got the run-around from their employees with no one helping me at all. For 10 days my phone was out of service. Today I had to goto Metro for phone service. Again the Employees at this company are very rude to people asking for help. This is a bad company to do business with.

      Business Response

      Date: 05/06/2024

      Dear Better Business Bureau, 


      Thank you for sending this to us for review. We have removed the phone number from our records, and this should stop all contact.  


      Excess Telecom 

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have applied for a phone and tablet and was accepted I paid a twelve dollars fee and was told my package was shipped I was given a ***** tracking number and was told my package had been turned over to **** now I have no way of tracking my package and excess tell me to talk to ***** and ***** tells me on automated call they have no more information on my package

      Business Response

      Date: 05/09/2024

      Dear Better Business Bureau

      Thank you for sending this complaint to us for review. We will send the customer a replacement via Fed Ex and they should receive it within the next 10 business days. We apologize for the inconvenience and frustration and thank the customer for allowing us to make it right. 

      Excess Telecom 

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/24 and again on 4/25, I received a text message from phone number ************ stating that my ACP benefits were successfully transferred to Excess Telecom. Upon calling both Excess Telecom and USAC, they were able to confirm that my identity was not used to create an account for ACP benefits (I do not qualify for these government benefits anyways). I requested that my phone number be removed from the system and I was told that they could not remove my personal phone number from an account without account information from the person who's account it was listed. THIS IS STILL IDENTITY THEFT! I want my phone number completely removed from whatever accounts my number is listed under, as I've received a second message today stating the same thing, that my "benefits have successfully transferred."

      Business Response

      Date: 05/02/2024

      Dear Better Business Bureau, 

      Thank you for sending this complaint to our office for review. We have removed the phone number from our records, and this should stop all contact. 


      Excess Telecom 

      Customer Answer

      Date: 05/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Keep getting contacted by Excess Telecom saying my number and account are part of their system. I've read up on this noting they have many complaints -- they have a history of assigning random phone numbers to new accounts. I'm not a customer, I would like my number removed from their system. I read online that the only way to do this is through the BBB.

      Business Response

      Date: 05/02/2024

      Dear Better Business Bureau, 


      Thank you for sending this complaint to our office for review. We have removed the phone number from our records and this should stop all contact. 


      Excess Telecom 

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a text message about a service that I do have. I wish to have my phone number removed from this account that I do not have

      Business Response

      Date: 05/02/2024

      Dear Better Business Bureau, 

      Thank you for sending this complaint to our office for review. We have removed the phone number from our records and this should stop all contact. 

      Excess Telecom 

      Customer Answer

      Date: 05/02/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Christian

    Excess Telecom is NOT a BBB Accredited Business.

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