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Business Profile

Telecommunications

Excess Telecom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

This profile includes complaints for Excess Telecom's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 566 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting on 5/8/24, I have received five separate text messages from ************** stating "a request to transfer ACP benefit to excess telecom is complete." Since I had no idea what this is, I looked into it and saw what type of company it is. The text messages keep coming. I called the number provided in the text ***************). The person I spoke to said she could not help me or take my number out of their system unless I gave her my personal information including name, address and social security number. When I explained none of that information should be in their system so it wouldn't help anything, she said she could not do anything further without that information. She told me she could not take my phone number out of the system and could not give me any reason as to why my number was in their system. Now I am questioning whether someone is using my information, including phone number.

      Business Response

      Date: 05/20/2024

      Dear Better Business Bureau, 
      Thank you for sending this to us for review. We have removed the phone number from our records, and this should stop all contact.  
      Excess Telecom 

      Customer Answer

      Date: 05/29/2024

       
      Complaint: 21694505

      I am rejecting this response because: I am still actively receiving text messages from them, as recently as of today (5/29). I also was not not informed if any of my personal information was compromised or how they got my phone number. 

      Sincerely,

      *********************

      Business Response

      Date: 06/20/2024

      Dear Better Business Bureau,

      Thank you for forwarding this complaint to us for review. We have removed the phone number from our records and this should stop all contact.

      Thank you,

      Excess Telecom

    • Initial Complaint

      Date:05/10/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      05/10/2024 I received a text message to my phone number indicating a Lifeline benefit transfer to Excess Telecom initiated 5/8/2024 was completed . I have never heard of Excess Telecom and had not initiated any business with them and have no intention of doing any business with them .Any application or process in which my number is being use is definitely not legitimate.

      Business Response

      Date: 05/20/2024

      Dear Better Business Bureau, 
      Thank you for sending this to us for review. We have removed the phone number from our records, and this should stop all contact.  
      Excess Telecom 

      Customer Answer

      Date: 05/21/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

    • Initial Complaint

      Date:05/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 6 th I entered a link service to help the homeless population at with point I encountered a table at which sat two individuals representing the excess telecom free phones. I sat down and was drawn in by the offer of a new tablet he said they were free and all he needed was my benefits card and California id . I explained to him that I was already enrolled with assurance and he said that I qualify for two lines through the acp program. I was over joyed because I believed him that my other phone would not be disconnected in any way. At which point he asked for my last four of my SSN address and previous phone number. He then handed me his card ************************* was his name but he worked with another man as well his name I did not get. Furthermore I received my phone and news that I did not qualify for the tablet which initially **** me to their table. I left with a extra phone no tablet. Thinking nothing of the encounter I left only to receive a call from ACP informing me that my other phone with assurance wireless was disconnected because ACP can only Cover one line also it's because I switched subscribers from assurance wireless to excess now am left with excess and I can't even access my new account with ********************** using their login process because I wasn't given my login pin/password and when I try to access it was a new password reset proces it says error I tried calling their phone and I can't reach them I used their chat service and I doesn't let me continue. In conclusion I was lied to losing my assurance wireless phone and can't access my account. Please Help correct my issue at least excess my account.Thank you Sincincerly, *******************

      Business Response

      Date: 05/21/2024

      Dear Better Business Bureau, 

      Thank you for sending this complaint to us for review. It appears the customer has called in and got assistance registering her account online. We will have someone make contact with the customer to ensure she is taken care of. 

      Excess Telecom  

    • Initial Complaint

      Date:05/09/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for this service under the acp program and they placed this on my expreian credit report as a installment payment. and they use a different company name tele.com. The real name of the company is excess telecom wireless **************. and they refuse to remove this from my experian report it it listed as an open installment payment on my report. I just want this removed from my report as I am in the process of buying a house. Thanks and they countinue to hang up on me when I call them. They already have the paper work they asked for

      Business Response

      Date: 05/28/2024

      Dear Better Business Bureau, 

      Thank you for forwarding this complaint to us for review. We apologize for the inconvenience. We will investigate this matter and email the customer within 7 business days. 

      Thank you, 

      Excess Telecom

      Customer Answer

      Date: 05/28/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a tablet through this company and it was not sent. I've requested a refund or the tablet and I'm getting the run around.

      Business Response

      Date: 06/03/2024

      Dear Better Business Bureau,

      Thank you for forwarding this complaint to us for review. Our Support team has reached out to the customer regarding this matter.

       

      Thank you,

      Excess Telecom

      Customer Answer

      Date: 06/03/2024

       
      Complaint: 21680022

      I am rejecting this response because:
      They have ever once reached out to me regarding this matter. This reply to you is false.
      Sincerely,

      *********************

      Business Response

      Date: 06/11/2024

      Hello,

      We have sent a communication to the customer via email. We will await the customer's response.

      Thank you,

      Excess Telecom

    • Initial Complaint

      Date:05/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 5/02/2024 i paid $11.00 to Excess to get my phone activated.they said it would take 48 hours.as of now (5/07/2024) i still have no phone service and every time i try to communicate with them i get blown off.

      Business Response

      Date: 06/03/2024

      Dear Better Business Bureau,

      Thank you for forwarding this complaint to us for review. We have reached out to the customer to solve this.

      Thank you,

      Excess Telecom

    • Initial Complaint

      Date:05/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company CONTINUALLY calls even after I've told them I no longer want their free service. I used to get several calls a day and I'm down to a handful now. They don't stay on the line long enough to be able to tell them to stop calling but they'll hang up immediately after you say no to their question of whether you want to keep their service. This company is a pain in a**, don't ever ask for the FREE service they provide unless you're truly using it every day. I'm betting it's a way to watch and track us anyway.

      Business Response

      Date: 05/16/2024

      Dear Better Business Bureau, 
      Thank you for sending this complaint to our office for review.

      We have removed the phone number from our records, and this should stop all contact. 

      Excess Telecom 

      Customer Answer

      Date: 05/21/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

      Customer Answer

      Date: 05/21/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:05/06/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received following text. >>>Your 05-05-2024 request to transfer your ACP benefit to Excess Telecom is complete. Dispute resolution available 9 to 9ET at ************* or ************************ reply STOP to opt out.<<

      Business Response

      Date: 05/15/2024

      Dear Better Business Bureau, 

      Thank you for sending this complaint to our office for review. We have removed the phone number from our records and this should stop all contact. 

      Excess Telecom

      Customer Answer

      Date: 05/15/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has twice transferred my lifeline service from my current provider, Qlink, to their company without my knowledge or consent and after I have made the effort to restore my service to Qlink only to continue to have them transfer my service back to themselves. I dont know who they are but this is very inconvenient and is causing me distress due to my disabilities and my impaired functions and my need for continuous cell service that is uninterrupted by these degenerates who are doing this to earn a buck, at my expense and to my detriment.

      Business Response

      Date: 05/16/2024

      Dear Better Business Bureau, 
      Thank you for forwarding this complaint to our office. We have removed the phone number from our records and this should stop all contact.

      We apologize for any inconvenience. 

      Thank you,

      Excess Telecom Support Team 

    • Initial Complaint

      Date:05/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls me EVERY day multiple times per day, even Sunday. I've asked them to stop. To cancel any services they provide. They hang up every time I ask them to stop. I've blocked countless numbers. They call on another number every time. I've threatened legal action. They just hang up. Last Sunday, 4/28/24, they called 9 times!

      Business Response

      Date: 05/14/2024

      Dear Better Business Bureau, 

      We have removed the contact information associated in our system. There should be no further concerns at this time. 

      Sincerely, 

      Excess Telecom Team

    Excess Telecom is NOT a BBB Accredited Business.

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