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Business Profile

Web Design

Logo Genies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for Logo and website for $500.00 the logo was given to me and is fine. The website was included in the $500 package so i did that as well. During all this i was asked if i wanted chat for $250.00 i said yes and it was installed. Got another person called and wanted 400.00 for website maint, I refused. To make a long story short several people at logo genies asked for different amounts of money daily.
    I was waiting on website credentials and they never were sent to me so i called the main number as the one we have been texting back and forth has now been turned off. They wanted to charge 150.0 for closing costs. I flipped out said i was going to get a lawyer and they sent them.
    On closing I was told the security was not good and that would be another charge. I repaired the website myself and then they went in my email and deleted all my saved files. I got mad and sent the new website away. Pretty much i just messed with it till my old website came back. I have contacted my bank and closed my account due to there other complaints of fraud
    I would like a refund and the website completely removed from my domain

    Business Response

    Date: 01/09/2023

    Consumer Response /* (-5, 5, 2022/12/13) */
    12/12/22 They offered me a partial refund but only on the original $500 they said the liquid response and chat was added to site so they will not refund that. I also got an email from ******** that stated he made a mistake and I will receive no refund at all.


    Consumer Response /* (-5, 10, 2023/01/03) */
    I was called today by a lady named ******** that claims she built my website and tells me my hosting has expired that I paid 300.00 for a month ago. She then asked if I still use the site and I told her no I want a refund. She ask why and I again explained how someone tried to charge me for the site credentials that I was told where on the way as she knows the rest of the story

  • Initial Complaint

    Date:11/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Website design************** Host service and I haven't gotten product updates for 3 weeks though I was promised them multiple times. We are well outside the production time for the end product and I asked for a refund. I reached out using several numbers were where a person or the business line couldn't be reached. I am concerned I won't receive my refund as requested.

Logo Genies is NOT a BBB Accredited Business.

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