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Business Profile

Online Retailer

Phoenix Android Radios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Phoenix Android Radios's headquarters and its corporate-owned locations. To view all corporate locations, see

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Phoenix Android Radios has 2 locations, listed below.

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    Customer Complaints Summary

    • 86 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want my money back. I paid for a radio almost a month ago and all I ever get is its still being made in *****. thats some bullshi for sure. this company is a scam and needs to go out of business. I've asked for my refund for almost 2 weeks now and all they keep saying is fill out the form I do have done it 4 5 6 times and then they just say fill it out again. pretty aure they just stole my 500 dollars as I keep asking for a refund since they never sent me an item and keep getting the run around. Will be reaching out to the local attorney General about filing charges for deceptive business practices and theft. I just want my refund they can keep their junk radio in ***** at this point I just want my money back

      Business Response

      Date: 07/08/2025

      The order was canceled and refunded.

    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Awful **************** and sells nonfunctioning products !!! I was sold a faulty radio , paid to get installed, paid to get it uninstalled and reached out to return the unit and get a money back . To date I have recieved nothing but a run around no refund !!! I WILL NEVER EVER RECCOMEND SOMEONE BUY A PRODUCT FROM THIS COMPANY !!!!

      Business Response

      Date: 05/27/2025

      We already sent the shipping label on May 22, please use it to return all the items you received. We will send the refund after inspecting all the returned items. Thank you.

    • Initial Complaint

      Date:05/17/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a tesla style radio for my 2019 f150 paid in full going on a month back. Still have not received the stereo or an idea of when it might ship. I was being told there was an issue with the harness they needed to get materials for, then was told it malfunctioned when they tested it and they had to fix it, then was told it would be shipping sooner and then that same day was told it would be a while but they can send me a open box. I either want the item i ordered and paid for shipped out by this coming friday or a refund in full back to my card.i have tried to be patient and understanding but now im getting ******.

      Business Response

      Date: 05/26/2025

      Sorry for the inconvenience. The lack of the material caused the delay. We noticed that the order was delivered. Thank you.

    • Initial Complaint

      Date:05/14/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/22/2025, I purchased a radio from the business. Upon receiving the equipment, I found the radio to be faulty (did not power up). After speaking with customer service and going through several ****** Meet sessions with their tech support team, they still did not admit to any fault but suggested to send another harness which did not work either. I wanted a refund, but they informed me of a restocking fee due to having the radio for over 30 days. ?? For a radio that did not work in the first place?? And, with several vague ****** Forms emails going back and forth, no wonder I went past 30 days. Consequently, I decided to ask for an exchange. I have not received viable responses that would tell me when to expect an exchange. This has been going go since the beginning of April 2025 to the present date. I would either want an exchange in an expedient method or my money refunded in full. Their company has pushed me into a non-penetrated corner.

      Business Response

      Date: 05/27/2025

      We noticed that you went with an exchange and we already sent a larger memory size replacement for free, and it will be delivered soon. Please don't hesitate to contact us if you have any more questions.

      Customer Answer

      Date: 05/27/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:04/17/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a radio and when I opened the box it had a cracked screen, I went online and filed a warranty claim on there website, they responded a few days later asking for pictures, I sent them everything they requested, days later they asked me for more pictures , I sent them, and nothing I just want an exchange, Ive been getting the run around and ghosted , I want a new functional radio sent out asap , my next step will be legal action , theyve been paid , they say theres a 30 day exchange/warranty on the unit its 3 weeks now and I get the same run around

      Business Response

      Date: 04/19/2025

      We already sent the shipping label, please use it to return the unit. Thank you.

    • Initial Complaint

      Date:04/14/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a 13.1 inch tesla style screen android head unit for our now show ready 19 tundra platinum crewmax 4x4 worth a few mods.... installed unit (correctly) and upon testing it started to produce smoke (yes actual smoke) so I removed it. . Quickly.... and attempted to return... no deal, they wanted me to put it back in and video it. I refused at that point for obvious reasons (like an actual fire) and had to make multiple phone calls to get this even where we could return it... so after returning it (it had been recieved and inspected) still have not refunded our hard earned money.

      Business Response

      Date: 04/21/2025

      We already sent the full refund. 

    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a car radio digital display on March 4 and sent the requested photos and information about my vehicle. The company website says shipping is within 1-2 weeks, yet 4 weeks later, nothing. I have tried to call the company and only get access to a call center. The call center says they forward my information on, yet I have not been contacted by the company itself, just more 3rd party **************** always state 1-2 more weeks needed no matter when I ask them. This company seems like a scam.

      Business Response

      Date: 04/12/2025

      The unit needs to be customized according to the customer's vehicle information and come with compatible harnesses, so we need time to process it. We already shipped the order. Thank you.

      Customer Answer

      Date: 04/12/2025

       
      Complaint: 23168978

      I am rejecting this response because that is the same fluff answer the call center in the *********** told me over a span of 3 weeks. It was over 5 weeks from order placement to order shipment and it isnt even the same unit ordered. It took 3 weeks of my engagement to find a exact match that was already in the ** and not being assembled in ******


      Sincerely,

      ***** *******

      Business Response

      Date: 04/23/2025

      The order was delivered on April 22. Please don't hesitate to contact us if you have any questions. 

      Customer Answer

      Date: 04/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is acceptable to me, however the process to get to this resolution took significant engagement by the consumer.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:04/04/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unable to complete my order processing with this company for an order which should have been completed days ago. The company seems to be playing around with nonsensical processing excuses to avoid fulfilling the order. I the order is for an Android based 13" portrait oriented smart radio replacement which is said to be compatible with 2007 - 2014 ***** Tahoe vehicle's ********* console. However, for some odd reason, they kept requesting a picture of my personal vehicle's entire dashboard, and refused attempts to facilitate this unnecessary request with stock picture sourced from the ** site and carfax. (They literally said "Your picture seems to be from the internet, and we need your specific vehicle.") I have been playing along to see if this would actually result in an order being shipped however, when I sent a standard 2k picture from a digital SLR camera, with all metadata stripped, they said that they "needed a clearer picture." (Clearer than a 2k picture from a $2K pro-sumer camera???) There seems to be something shady going on with this company. All real processing of order email traffic and trouble tickets come in at 3am, as in Chinese timezone working hours, the requests for pictures make no real sense, unless they are tricking people into allowing them to farm metadata from the customer's pictures. (I.E. when I stripped metadata from the picture that was retaken, they all of a sudden said they "couldn't see it clearly enough.") When you call their customer service number, you get the distinct impression that this is an outsourced call center with no real ability to do anything except cancel your order.

      Business Response

      Date: 04/07/2025

      The unit needs to be customized according to the customer's vehicle information and come with compatible harnesses, so we need customer's vehicle information to prepare the order. The order was placed on April 3, we can ship the order in about 1-2 days, do you want to continue the order?

    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed this order for nearly ***** dollars on March 14th. I entered the corrrect information, my truck is a 2017 f350 with a sink 3 radio. they stopped making sinc 2 in 2016. I placed the order checked sync 3, two days later i asked for a tracking number. I Their response was, they needed a photo of the dash to ensure they send the correct one. I sent them a photo. then they changed their request to a photo of the radio turned on so they could see which version it was. It is one BS thing after another with this company. i want them investigated for fraud. They take your money which is a significant amount. Then they likely purchase this product somewhere else much cheaper but must purchase a certain amount to get the right price. So they sit on your money while they give you the run around waiting on other purchasers, so they can buy the bulk. I am not in the business of lending money, and IF indeed this company is doing something like this, and it sems that an investigation is warranted, then they should be shut down and dealt with by the justice system. Today, after 10 days, and after they told me the item was shipped which it wasn't because the tracking says it has yet to be picked up by **** I have been sending them emails, they take forever to respond, and i was now told that once the shipping is given it takes 3 to 5 days to show up. next they will tell me it is not 3 to 5 days, but 3 to 5 business days. It is one lye after another, and the BBB better not put down some BS that they are staidfied with thee response of this company. I am submitting a complaint and i expect it to be investigated, so nobody else is wasting their time and lending money to this company. and that is lent only if i receive a refund which i am going to demands right now.

      Business Response

      Date: 04/12/2025

      The order was shipped on March 21. A third-party shipping process handled the package, and there might be several days delay before the tracking information was updated, but the package was on the way. We explained it to the customer, but the customer kept asking and wanted a refund, so we requested to change the package to our office, and would send the refund after we received the package. We already sent the refund. 

    • Initial Complaint

      Date:12/24/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order Dec.10 Sent all required car information. Online just says order placed. Requested status update several times since with NO response at all.This was supposed to be a Christmas gift which is not possible now.

      Business Response

      Date: 12/25/2024

      Sorry for your inconvenience. The lack of the material caused the delay and we need more time to prepare the order. Do you want to continue the order?

      Customer Answer

      Date: 12/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      I would still like an estimated ETA on my order.
      Sincerely,

      ******** M

    Phoenix Android Radios is NOT a BBB Accredited Business.

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