Complaints

This profile includes complaints for Phoenix Android Radios's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Phoenix Android Radios

  663 Brea Canyon Rd #8 Walnut, CA 91789-3045

• 

  Phoenix Android Radios

  PO Box 6267 Beverly Hills, CA 90212-1267

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a radio from Phoenix Automotive on 10/28/24, since receiving the radio has not functioned fully as described on their website. I contacted them approximately 11/8/24 about not having steering wheel controls to control the radio that I had using my oem radio and since then the emails have gone back and forth up until 12/13/24 with close to 100 emails asking for pictures, information and/videos. I have provided everything they have requested and they have yet to provide a fix for my issue and just continue to ask for information inaheb already given them. I have talked to other people with the same radio and same vehicle and they did not have the same issue with lack of steering wheel controls like I do. After looking at other peoples reviews they seem to have a bad name for lack of customer service for not fixing peoples issues amongst other reasons. I just want my radio fixed and function like their website says it will or send me a replacement that will work.

  Business Response

  Date: 12/20/2024

  Sorry for your inconvenience. We noticed that you have returned the unit for a refund. We will send the refund after inspecting all the returned items. Thank you.

• Initial Complaint

  Date:11/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a radio on 11/12/24. I have since e-mailed 3 times requesting a status on my order and I have never gotten a response. I get an email that says they will be back to be usually within 1 business day. The same day I ordered I sent them my vehicle information along with a photo of my dash as requested. On 11/13 I asked for order status, on 11/18 I again asked for order status, both with no response. I have submitted a 3rd request 11/24 and I am sure I will not get a response to that either. No problem with taking my money and confirming my order, but no updates about shipping or when my radio will ship, just silence. I love the product I picked out based on what I want. I think it is great, but I need to get it to be able to use it.

  Business Response

  Date: 11/26/2024

  Sorry for your inconvenience. The order is estimated to be shipped out this week. Thank you.

  Customer Answer

  Date: 11/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the item does ship this week.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will start by saying this is my second purchase from Phoenix, was extremely satisfied with the first so when I got my other son a vehicle, we knew he wanted the same radio in his truck. Purchased on 09/16/2024, on 10/12/2024 was told another 1-3 weeks. I waited. contacted again somewhere around 10/31/2024 was told another 1-2 weeks. they offered an open box unit, but when called regarding the open box unit, I was told there is not one in stock. continue to be told there is a backorder on the harness and that is what is causing the delay. I feel like I am getting the runaround. I was then told last week that the radio would be shipped out by the end of the week but now told again this week that the harness is still backordered. I asked on 11/12/2024 to speak to a supervisor or someone that could possibly help me a little further, was told I would get a call back from the supervisor by EOD 11/12/2024. Contact again today, 11/13/2024 and told there is only one supervisor and nobody else I can speak to because the supervisor is currently on leave. I have never been so disappointed with a company like I am right now. My youngest son now wants the same radio, but after the issues I have had with this order, I dot not think we will use this company for his radio, which is disappointing because my oldest son loves his.

  Business Response

  Date: 11/14/2024

  Sorry for your inconvenience. The order is estimated to be ship out next week, do you want to continue the order?

• Initial Complaint

  Date:07/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my order of a 360 camera system on 6/8/24 when I got it I tried to install and noticed it will not work with my tesla screen that I bought from a different company. I requested a refund on 6/17/24 and they asked to set up a tech video call to figure this out I said sure. On the day the call was no one called or reached out till 3 days after it was scheduled so I asked for a refund and since then they have not responded appropriately and are bouncing around the questions I send them I put in a return request on 6/18 and on 6/29 after sending multiple emails to ask about my return request I made they said they will check on it and reply within 24 to 48 hours it is now 7/14 WITH NO REPLY BACK this is ridiculous and this company needs to be shutdown terrible I would please like a refund that I've been trying to request.

  Business Response

  Date: 07/14/2024

  Sorry for your inconvenience. We will send you a shipping label to return the 360 camera and will send the refund after inspecting the returned items. 

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a radio from Phoenix and had issues from the beginning, the mechanic installing the part called and tried troubleshooting the part when he was told by a Phoenix tech that the part was defective, he was told to return the item and would be charged a restocking fee, I don't understand how they can restock and sell a defective part. Also we've been ignored and phone calls have not been returned to obtain a return label. Now they are saying we've exceeded the time frame for return. Well they refused to return calls or help in any way.

  Business Response

  Date: 06/03/2024

  Sorry, could you send us the order number? We can't find the order through the name, email and the address you. Or could you please provide the email address you filled when you place the order?

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a radio for my car on 5-11-2024. The money was taken out of my account and I never received a email from then. And I called them numerous of times and all I get is I put in a follow-up request and she said they have 7-10 days to ship it out and finally on 5-24-2024 the lady said well they have till next week to ship it out. Which is longer then their 7-10 days. And there 10 day **** was today 5-24-2024 I keep asking why it is taking so long to ship and no-one can give me a answer. This is not acceptable that a business takes this long to fill a order and ship it. My order number is PAUS4745.

  Business Response

  Date: 05/28/2024

  Sorry for your inconvenience. The order has been shipped and we also sent the tracking number.

• Initial Complaint

  Date:04/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  just place order i hope i have better luck

  Business Response

  Date: 04/22/2024

  Normally, it may take about 1-2 weeks to prepare the order. Because our units need to be customized according to your vehicle information, need to prepare the compatible harnesses for you. Do you still want to continue the order?
  

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # PAUS4590 12.1 Android 9 / 10 Vertical *********************** for Jeep Wrangler JL continue to have issues with the radio I purchased from Phoenix Automotive , ********* is continuing turning off and causing problem with the 2020 Jeep Wrangler . Phoenix Automotive will have me download updates and say this will fix the problem. ********* is defective and I should not have continue to be put in the situation that my 2020 Jeep Wrangler is not operate correctly from the defective radio that Phoenix Automotive is selling to people .

  Business Response

  Date: 04/15/2024

  We have sent you a shipping label to return the unit and all the items to exchange. Please follow the email to send back the unit and we will send you a replacement. Thank you.

  Customer Answer

  Date: 04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a radio ORDER PA248616 from their website on 4 Feb 2024, to which I was quickly informed that I would have to choose another model, which they even upgraded. It is now 26 Mar 2024, and I am still waiting on my radio. No date of when the unit is expected to ship or arrive, only that they are waiting on a harness. Attempts to email have been unsuccessful. I feel like I got scammed at this point.

  Business Response

  Date: 03/28/2024

  We are sorry for the delayed shipping. The lack of the material cause the delayed. And we have the unit in stock now. If you want to continue the order, we can ship it as soon as possible. If you don't want the order, we will cancel it and refund you.

  Customer Answer

  Date: 03/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please ship the unit as soon as possible. 

  Thank you!

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a radio from phoenix automotive on 1/22/24 with expectations of 8-10 days for shipment as stated on business website, I emailed requested vehicle information on 1/24/24. I have yet to recieve my order. I have logged in to account and order ******** states fullfilled. and paid. There is no tracking number. I emailed company with a request about order on 2/2/24 and did not recieve a response. The company sent an email on 2/9/24 asking me to review a product that I have yet to recieve. I have attempted to phone the company three seperate occasions and there is no answer. I would like an update about my purchase or my money back.

  Business Response

  Date: 02/23/2024

  Sorry for the delay, we have already shipped out the unit on February 13 and now the unit has been delivered, the reason why we did not process to ship the order in time is because the unit has out of stock previously, and we have a Chinese Festival holiday from Feb 4 to Feb 18, not long after unit arrived, we were ready to go on holidays, so we arranged to ship from the US warehouse. So sorry for your inconvenience, please confirm if you have received the unit, if you have any questions, please feel free to contact us.