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Find a Location

Nectar Sleep has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforNectar Sleep

    Home Furnishings
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    FTC vs Resident Home LLC
    October 8, 2021, The following describes a settlement that has been formally brought by a government agency. The Federal Trade Commission, alleges and charges as follows:

    Resident Home LLC and owner Ran Reske, will pay $753,000 to settle FTC charges that they made false, misleading, or unsupported advertising claims that their imported DreamCloud mattresses were made from 100% USA-made materials.

    Resident Home LLC is the parent of Nectar Brand LLC (better known as Nectar Sleep), a company that had previously agreed to a 2018 FTC administrative order resolving allegations that it falsely advertised imported mattresses as "Assembled in USA." Following the 2018 order, Reske, under penalty of perjury, stated that Resident had never made U.S.-origin claims about its DreamCloud mattress. This proved to be untrue. The proposed order entered into today incorporates the terms of the 2018 order, orders the payment of $753,000, and expands the application of the 2018 order to all the entities under the control of Reske.

    "Baseless claims that products are made in the USA hurt not only consumers but also honest businesses that build their products here," said Samuel Levine, Director of the Bureau of Consumer Protection. "Unfortunately, we see too many repeat offenders like Resident Home, but thanks to the FTC's recently finalized Made in USA Labeling Rule, companies that abuse these labels will face civil penalties in addition to other relief. We will not hesitate to seek strong penalties against Made in USA fraud."

    In the company's promotional material, Resident Home LLC and Reske claimed that their DreamCloud mattresses were "proudly made with 100 percent USA-made premium quality materials." But, according to the complaint, these repeat claims were false or misleading, and violated the FTC Act. The FTC says all DreamCloud mattresses are finished overseas and, in some cases, are wholly imported or use significant imported materials.

    Under the terms of the proposed order, Resident Home LLC and Reske are prohibited from making several claims that deceive consumers and harm law-abiding businesses whose sales were siphoned because of this behavior. The order specifically covers unqualified U.S.-origin claims (claims made with no limitations) for any product - unless they can show that: the product's final assembly, final processing, and all significant processing takes place in the United States; and all or virtually all ingredients or components of the product are made and sourced in the United States.

    The order also governs any qualified Made in USA claims (claims that include explanatory information). For qualified claims, Resident Home LLC and Reske must include a clear disclosure about the extent to which the product contains foreign parts, ingredients, components, or processing. If they want to say a product is assembled in the United States, they must ensure that it is last substantially transformed in the United States, that its principal assembly takes place in the United States, and that United States assembly operations are substantial. Finally, the order requires Resident Home LLC and Reske to notify affected consumers about the FTC's order and submit compliance reports.

    To access the full Federal Trade Commission press release, please visit: https://www.ftc.gov/news-events/press-releases/2021/10/ftc-orders-made-usa-repeat-offender-pay-funds
    See all additional business information

    At-a-glance

    Customer Reviews

    3.01/5stars

    Average of 385 Customer Reviews

    Customer Complaints

    432 complaints closed in last 3 years

    180 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/6/2023

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Mattress, Bedding, and Bedroom Furnishings 

    Products & Services

    This company states they sell Sofas and Couches.

    Business Details

    This is a multi-location business.

    Find a Location

    Nectar Sleep has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      Walnut, CA 91789-2706
      BBB File Opened:
      11/14/2017
      Years in Business:
      7
      Business Started:
      4/4/2017
      Business Incorporated:
      6/15/2017
      Accredited Since:
      10/6/2023
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Siena
      • Resident Home Canada ULC
      • Resident Home Inc
      Business Management
      • Ms. Brittany Pendelton, Service Recovery Manager
      • Mr. Ran Reske, Co-CEO
      • Mr. Steve Ryan, Managing Director
      Contact Information

      Principal

      • Mr. Ran Reske, Co-CEO
      • Mr. Steve Ryan, Managing Director

      Customer Contact

      • Ms. Brittany Pendelton, Service Recovery Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      433 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/23/2024

      Complaint Type:
      Delivery Issues
      Status:
      Resolved
      ORDER #:N-14951417 ORDER DATE: March 25, 2024 ***** TRACKING #:273545726124 Simply put, we want our mattress delivered. We have played ring-around-the-rosy with Nectar and I cannot wait in my apartment all day waiting for a Ghost package that has not come regardless of Nectar **************** saying it will be here tomorrow for the last 4 days. If they cannot trust ***** I want Nectar to give a complimentary ******************* to guarantee delivery ASAP.I'm a SGT in the Army if that helps -Previous to our order Nectar customer service had guaranteed they would deliver the mattress on or by 4/18/2024. Due to this guarantee we decided to give Nectar our business. This was a simple decision because we were moving and this matched our moving timeline by forecasting out order well in advance -After not receiving the mattress on 4/18 we reached out to customer service and asked for a manager, but they said they could not do that and were promised delivery by a representative named **** that we would receive out shipment on 4/21. After not receiving our shipment on 4/21 he guaranteed it would actually be delivered on 4/22, because he allegedly had spoken with ***** -After not receiving our order by 4/22 we spoke with another customer service rep named **** who also said we could not contact a manager. He said he had contacted ***** and our mattress would be delivered by 8pm local time. The mattress did not come.-After not receiving our mattress by 8pm on 4/23 we reached back out to Nectar customer service and simply asked for a manager. We were told a manager could not help us. I simply said I need a call from a manager for a reasonable update on our order or I will be contacting BBB to submit a complaint. They said it could take up to 48hours to get a manager.-So I submitted this to BBB as I am not getting legitimate answers. I simply want my mattress delivered, my wife and I work and we can no longer just wait at home all day everyday waiting for a Ghost delivery
      Read More

      Customer Reviews

      385 Customer Reviews

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      How BBB Processes Complaints and Reviews

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      Most Recent Customer Review

      George T

      5 stars

      04/30/2024

      I'm all in for good deals, and Nectar's mattress price point is amazing for the quality. As a new couple on a budget, this mattress is a perfect fit. Plus, it feels way more expensive than it is!

      Local BBB

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