Business ProfileforAwara Sleep

I ordered a king sized *************** Hybrid Mattress online from the Awara Sleep Company on March 16, 2024. The mattress is advertised on their website: www.awarasleep.com for the sales price of $1,614.00. I also added a 10 year Accidental Damage protection for the mattress for an additional $109.00 and a sleep bundle (2 pillows, sheets, and mattress protector). Total price with tax was $2,071.29. The website stated that the products ship within 2-5 business days. On March 19th, 2024 I received the sleep bundle but the mattress was still shown as In-Processing. When I called **************** on 3/19/2024 they said the mattress would be delayed but could not give me an estimate for the ship date. As of today 4/14/24 (a full month after my order), the company still has not shipped the mattress. After many back and forth calls with ****************, they still cannot provide a ship date. They offered me a substitute lower quality mattress for a reduced price, but I told them I wanted the mattress that I selected. There is still nothing on the website that reflects the item I ordered is out of stock or has a longer ship date. Nor will they tell me when they could fulfill the order. So this feels like a bait-and-switch to me. The company should be able to tell me approximately when I will receive my order should I decide to wait. I will likely be asking for a full refund if they still cannot forecast a ship date, but the point is that a company should be able to tell a customer if a product is no longer available or if it is temporarily out of stock, the website should reflect that and they should not be taking any new orders for that product.