Reviews

Review Details

• Review fromky c

  Date: 09/02/2026

  1 star
  I am very dissatisfied with my customer service REMOVEDadvertises that customer satisfaction is our top priority, that it offers hassle-free returns, and that it prioritizes timely deliveries. My experience was inconsistent with each of those representations.I purchased a product in July, 2026. After the purchase, I experienced an extended delay (10 days) before the item was shipped and had to contact REMOVEDto obtain information about its status.More significantly, after receiving the item, I requested a return and refund under Spark-Tec's published return policy. I made repeated written requests for return instructions. Instead of promptly providing the return address and instructions, I was repeatedly asked for information I had already provided, asked to submit photographs of the item, offered a replacement I did not want, and then offered partial refunds of 20 percent and REMOVEDwriting, that I did not want a replacement or a partial refund. I wanted to exercise the return option offered under Spark-Tec's published policy.After six written requests for return/refund instructions, I was finally provided the information necessary to return the product. I promptly returned it, and REMOVEDconfirmed delivery to Spark-Tec's designated return address.I finally received confirmation that my refund had been processed.The refund amount was correct under the terms provided to me. However, the customer-service process was unnecessarily prolonged and frustrating. A straightforward return should not have required repeated requests, multiple customer-service representatives, repeated explanations, photographs, and several attempts to persuade me to accept a partial refund rather than honor my request to return the product.

• Review fromChris J

  Date: 03/16/2026

  1 star
  Despite claiming to have excellent customer service, REMOVEDoffers none of any appreciable quality. I was gifted an item from their online catalog of electronics offerings that failed mere weeks after the end of their lackluster 30-day return policy. Ironically, the ad listing for the item I purchased actually cautions the purchaser to be wary of "imitations" sold on REMOVEDand REMOVEDthat are of inferior quality! In contrast, this unit, a video projector, failed after only eight uses and cost 3x as much as the supposedly inferior offerings on more widely-known marketplaces! Would this company make an exception to their lame 30-day return/refund policy to satisfy a first-time customer and make the purchase experience a happy and satisfactory one after their vaunted product failed? Short answer: no. Instead, all we received from their top-notch customer service team were polite replies of, "Sorry, you're outside our return window so we can't honor a return or refund at this time. We sincerely apologize for any inconvenience..." Arguably, a company that overcharges for its products, then hides behind the smokescreen of a pathetically short 30-day satisfaction window cant be considered reputable or honest to deal with. AVOID DOING BUSINESS WITH!!

• Review fromJohn S

  Date: 10/02/2025

  1 star
  I ordered an UltraXtend Wi-Fi from Spark Tec which turns out to be a piece of junk. It actually hinders my Wi-Fi performance. CAUTION: Stay away from this company.