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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 206 total complaints in the last 3 years.
  • 80 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    paid $19 1-19-24 for one yr.....goes to $119 in one yr if not canceled. I had free adblock long time.don't mind paying a little ... $119 is not a little for me. you can cancel now Now you are aggravating me every time I log on with immediate ADblock Ad ...Please stop

    Business Response

    Date: 05/20/2024

    Hi ****, 

    Thank you for reaching out.

    I can confirm that auto-renewal has been disabled on your account, so no further payments will be taken. Your subscription will end on January 19, 2025.

    If you need any further assistance, please don't hesitate to contact us.

    Kind regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Total Adblock should close their doors! They make cancelling a nightmare. I still havent been able to cancel my subscription. Id like a refund for the 2 months before + this month. They should make it easier to cancel - this should be a crime for taking advantage to the consumer.

    Business Response

    Date: 05/28/2024

    Hi ***, 

    Thank you for reaching out. 

    Upon reviewing your account. I can see your subscription was in a suspended status, this has now been cancelled and no further payments will be taken. The last payment taken for your subscription was on 2024-04-13 and we did not receive any requests to cancel your subscription until 2024-05-02. 

    I cannot process a refund as your request falls outside of the 14 day money back guarantee period. 

    Warm regards,
    Total Adblock, ******** care team. 

    Customer Answer

    Date: 06/03/2024

     
    Complaint: 21629883

    I am rejecting this response because:

    Sincerely,

    ***********************

    Customer Answer

    Date: 06/12/2024

    I tried to cancel this for 3 months.  This company does not allow people to cancel. I was charged 9.99 for an extra 3 months because of them. 

    Business Response

    Date: 06/18/2024

    Hi ***, 

    Thank you for your response. 

    Our first noted correspondence from you was a phone call on May 2, 2024. During this call, the agent confirmed that the auto-renewal on your account had been disabled to prevent further payments. The agent also informed you that you were not eligible for a refund due to the expiration of the money-back guarantee period.

    To be eligible for a full refund, you must cancel within 30 days if you are on a 12-month plan, and within 14 days if you are on a monthly plan. Refunds for additional services require cancellation within 14 days of payment.

    If you can provide evidence that you attempted to contact us before May 2, 2024, I will investigate this further.

    Warm regards,
    Total Adblock, ************* team. 

    Customer Answer

    Date: 07/15/2024

     
    Complaint: 21629883

    I am rejecting this response because:  I tried to cancel for months before I called

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/21/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 11, 2024, my checking account was charged $119.00 from Total Ad Blocker. The charge was a result of a PayPal transaction. I did not authorize this transaction. I didn't even know that I had a Total Ad Blocker account. I want a refund of my money and deletion and cancellation of any service registered to my name. This company is fraudulent! I have spent hours attempting to follow TotalAdBlocker website instructions to cancel my account with this company only to run into unending spinning circles waiting for the cancel window to load. No phone number available and no way to speak to a representative.

    Business Response

    Date: 04/22/2024

    Hi *******, 

    Thank you for reaching out. 

    After reviewing your account, I have noticed that you initially purchased Total Adblock on 2023-04-06 for the introductory price of $1.99. After that, you upgraded to an annual subscription on the same date, which incurred an additional charge of $40.00. The recent payment of $119.00 was for the renewal of this subscription. You should have received a renewal reminder 30 days before the renewal date; please check your Spam and junk folder for this email.
    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $119.00 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Kind regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:04/21/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 30, 2024 I subscribed for what I believed was Unlimited Adblock. This is a software program that purports to block advertisements from online searches. The following day I tirelessly attempted to install the software on my MacBook Pro and was not successful. As I was attempting to install, the software constantly directed me to various other links which I assumed were necessary to install the software. In reality they were merely prompting me to subscribe for additional services. After numerous frustrating attempts, I decided that the software was not for me. I then initiated an online support chat with representative *********************. I explained to ****** I was no longer interested in the product. During a lengthy online chat ****** insisted on sharing my screen to help install the product. After a number of refusals, I told ****** that I desired to cancel and wanted a refund. When he finally understood that I did not want the product, he told me to go to the companys website to cancel. I asked him if that would generate a refund and he said yes. On March 1, 2024 I received my PayPal statement and imagine my surprise when there was no refund. On March 1, I submitted a second request for a refund. I wrote them again on their support web site on April 3, 2024 but have had no communication from them and I have not received a refund. Again, I am requesting a refund of $101.80 for products I did not desire or never ordered. Also, attached our charges to my PayPal account for such products and screen shots of my communication. I am merely seeking a refund for the money paid.

    Business Response

    Date: 04/23/2024

    Hi ****,

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $101.80 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Kind regards,
    Total Adblock, ************* team. 

    Customer Answer

    Date: 05/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    It was only after several failed attempts to resolve directly with the company that resolution was completed with the help of BBB. Thank you BBB.
    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In checking online to compare with another blocking software I already have, I needed to fill out the order for a sale price that was a subscription in order to get the information. When I tried to use the back arrow to get out it took my order and processed it. I contacted them to cancel it and was given a runaround like none I've ever experienced. I realize the people/ai bits are trained to push. I said Cancel at least a dozen times and told them I hadn't downloaded the product but they just wouldn't stop or cancel the order.

    Business Response

    Date: 04/22/2024

    Hi ******, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see your subscription was cancelled and a refund of $1.99 was processed on 2024-04-04. 

    Please let us know if you require any thing else. 

    Kind regards,
    TotalAV, ************* team. 

  • Initial Complaint

    Date:04/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3.29.2024 I signed up for a subscription to: ************************************************************************ I realized, after purchase, it did not operate the way it should. I could not cancel the account on my account site. I have cancelled further payments, but I want Totaladblock to refund the ***** to my PayPal Account.

    Business Response

    Date: 04/19/2024

    Hi *******,

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $23.80 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Kind regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been paying $10+ a month since September after being told it was free and my account says ** in a free account. Ive been trying since March 7 to cancel and I cannot cancel. I tried to make a complaint thru PayPal but they just tell me to go through Adblock. This company should not be able to do business

    Business Response

    Date: 04/17/2024

    Hi *********, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see the auto renewal on your subscription was disabled and your protection will end on 2024-04-26. 

    We would like to inform you that our company offers a 7-day trial for our services. This trial period allows our customers to experience the benefits of our services before committing to a paid subscription.

    During the trial period, customers will have access to all the features and benefits that our paid users have access to. Once the trial period ends, the customer will be prompted to become a paid user to continue accessing the full range of benefits that our service provides.

    We would like to remind you that when you signed up for our services, you agreed to the terms and conditions including information about the trial period and the terms of our paid subscription.

    Kind regards,
    Total Adblock, ************* team. 


    Customer Answer

    Date: 05/07/2024

     
    Complaint: 21497305

    I am rejecting this response because:I never ever agree to trials because i cannot remember to discontinue., if what you say is true it was not made clear but in case I am wrong I did not ask for a refund for the 6 months I had your service. But I can tell you Ive been through too many trials to get this resolved. I mean once in your clutches it takes almost an act of God to get away from you. I believe this is very bad business. Shame on you 

    Sincerely,

    *******************************

    Business Response

    Date: 05/17/2024

    Hi *********, 

    Thank you for reaching out. 

    I can confirm your subscription has been cancelled and no further payments will be taken. 

    Please do not hesitate to reach out if you require any further assistance. 

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:04/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday, March 24th, 2024 I contacted Total Ad Block online and sent them some money. Now I can't even set up my account. I at this time however, want to CANCEL MY SUBSCRIPTION WITH THEM AS I DO NOT TRUST THEM. Why can't I get through to them online they have my money. I have one again had to change my Debit Card as I have done in the past as I don't trust this company. $38.98 plus $1.99 so $40.97 in total.

    Business Response

    Date: 04/17/2024

    Hi ******, 

    Thank you for reaching out. 

    I have thoroughly examined the chats and emails exchanged with our agents and I want to extend our sincerest apologies for the inconvenience you encountered while trying to cancel your subscription. Your feedback has been escalated to senior management, and all agents will receive constructive feedback to ensure smoother experiences in the future.

    Rest assured, your subscription has been successfully cancelled, and no additional payments will be deducted. It appears that the payment of $38.98 was unsuccessful, and the amount should have been refunded to your account.

    If there's anything else we can assist you with, please don't hesitate to reach out.

    Kind regards, 
    Total Adblock, ************* team. 

    Customer Answer

    Date: 05/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was created on February 21, 2023. My Customer ID # ************* it was time to renew I cancelled my subscription and I was not billed for the renewal in February. Then in March they billed me for the year 2024. I reached out to them. They told me that I had to log in and cancel my subscription in order to process the cancellation and that my account would be cancelled March 4, 2025. Which I assume means they do not want to give me my refund.

    Business Response

    Date: 04/17/2024

    Hi ******, 

    Thank you for reaching out. 

    After checking your account, I see that your original TotalAV subscription was cancelled and refunded as requested on January 23, 2024. Following your cancellation, that subscription stopped

    However, it seems you signed up for Unlimited Adblock on March 4, 2023, initially paying $29.00. This subscription renewed at its regular price of $119.00 on March 4, 2024. Just so you know, this subscription is separate from your TotalAV one.

     We tried to help you cancel this subscription by sending a cancellation link. But it seems you had trouble logging into your account. So, we sent you a password reset link, but didn't get a response from you.

     To make things right, I have cancelled your Total Adblock subscription and processed a refund of $119.00. You should see this amount back in your PayPal account within the next ***** hours, though it might take up to 5 days to fully process.

    Please do not hesitate to contact us, if you require any thing else. 

    Kind regards,
    Total Adblock, ************* team. 

     

  • Initial Complaint

    Date:04/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two days ago the 13 of march 2024 today is the 15. I wanted to try an ad blocker and found this totaladblock.com they advertise it for 1,59$ a month. They took 19$ instead of 1,59$ then they push it it's for 1 year!!! I never wanted to buy for the whole year I wanted to try it 1 month!!! They don't stop any ads and to top it up they send you pop *** of their own product!!! They keep anoying you with their own ads!!! They refuse to refund me regardless of their promess to refund if not happy with their product!!! I want my refund!!!

    Business Response

    Date: 04/17/2024

    Hi *****, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see your subscription has been cancelled and no further payments will be taken. A refund of $19.00 was processed on 2024-03-19. 

    Please let us know if there is any thing else we can help with. 

    Kind regards,
    Total Adblock, ************* team. 

    Customer Answer

    Date: 05/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

TotalAdBlock is NOT a BBB Accredited Business.

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