We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 206 total complaints in the last 3 years.
  • 82 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not subscribe to this svc to block internet Ads. Even though i reviewed their on-line AdBlocking svc I did not subscribe. Still they charged me, twice. The address on my bank statement only shows *******, ************* w/o a phone number and they do not provide a manner in which to contact them. They need to remove me as a customer and refund my money.

    Business Response

    Date: 07/04/2025

    Hi ******,
    Thank you for reaching out to Total Adblock via BBB.
    I can confirm that your accounts have been fully cancelled and no further payments will be taken.
    The amount of $34.97 has been refunded. The refund should appear in your ****** account within the next ***** hours, however, this can take up to 5 working days.
    You can also manage your billing preferences within your ****** account. 
    Please let me know if there is anything else I can help you with.
    Kind regards,
    - Total Adblock ************* Team

  • Initial Complaint

    Date:06/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying for more than 6 months to cancel a subscription with Total AdBlock. Their website does not make it easy to cancel. I realized I was being billed $14.99/mo several months ago via my ****** account charged to my debit card and tried to cancel. I thought that was taken care of, but I see that I have been again since January. I have tried to cancel the service, but I am not technically astute and must have inadvertently asked for the service some time ago. There does not seem to be any end to this billing. I don't want the service it is not turned on - on any of my laptops, desktops or phones. I don't know how else to proceed. ****** tells me to go to their website and their website provides the most complicated instructions, to insure that you can't cancel. PLEASE HELP!!!!! I am 79 years old and on a fixed income. Thank you.

    Business Response

    Date: 07/04/2025

    Hi ********,

    Thank you for contacting Total Adblock via the BBB.

    I have reviewed your complaint and it's entirety and want to explain to you that you have had 3 active Total Adblock accounts actively running, which is why you were noticing multiple charges. Please be advised that all 3 of these accounts have now been fully cancelled, and you will no longer be charged for the service. 

    I have refunded the most recent charge of $14.99 to your ****** account, unfortunately, all other payments taken fall outside of our money back guarantee period. But rest assured, you will not be charged again.

    Please let us know if there is anything else we can help with.

    Warm regards,
    - Total Adblock ************* Team

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started but never completed the process of signing up for one product. I called them and told them it was a mistake and to cancel any charges made on my account. They agreed to do this but it was never done and there have been subsequent charges made to my credit card. 4/28/25 for $19.00. 5/12, $38.98 and $19.00, 5/19 $38.96. I would like all of this money refunded and no subsequent charges made to my credit card.

    Business Response

    Date: 06/17/2025

    Hello Aaron, 

    Thank you for reaching out to us. 

    Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation.

    Kind regards, 
    TotalAV Customer Experience Team

  • Initial Complaint

    Date:06/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Contacted TotalAdBlock Twice by Email, to Inform them that I had ******************************************* and for them to Cancel my Account!!!I have Uninstall Their App from my Computer, and can **************************** But They have Continue to Charge Me Anyway?They Charged me $129.00 in April 2025, and I had BankofAmerica to get the Fraud Charge of $129.00 Back into my Bank Account!********************** sent me Two Different Emails, Instructing Me to Click on the Links They Sent - to Cancel My Account!But the Links Do Not Work, they Only Jump with Each Click - Nothing will Pop Up??? I Tried Using Different Browsers, but the links Do Not Work!!!It Is A SCAM! To Stop You From Canceling Your Account - To Get More Money???I Checked my *********** Account This Morning on Monday June 2, 2025 - and TotalAdBlock has Charged Me This Morning For $29.00!!!I'am Going to the Bank in the Morning - and Get my $29.00 Back!!!Then I Plan to File Internet Fraud Charges with Their California State ************************** and the California *** Headquarters!They ********** For Operating A Online Fraud Network!!!****** ***** ( Retired 21yrs./4mos. ************* Police Officer - B.S. Degree in *************************

    Business Response

    Date: 06/17/2025

    Hello Johnny, 

    Thank you for reaching out to us. 

    Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation.

    Kind regards, 
    Total Adblock Customer Experience Team

  • Initial Complaint

    Date:06/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled the service about 6 months ago and I have now been billed an "Automatic Renewal". This is for a service I did not agree to, for Automatic Renewal. Also, the service is not in effect. My bank, on my request has refused to pay the $155.00 and ****** has taken the position (I do not know why) that AdBlock is entitled to the payment. This is to me a clear case of FRAUD and ****** is also involved in supporting fraud, It has been impossible to reach a human representative at either TotalAdBlock or ******. This complaint is also intended to include ******

    Business Response

    Date: 06/11/2025

    Hello *****, 

    Thank you for reaching out to ***

    Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation.

    Kind regards,
    Total Adblock Customer Experience Team

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At some point in 2022 i elected to purchase the total adblock product, i thought i had cancelled the product. The company resumed charging me in 2025 and i have tried calling the and going throught thjeir website to cancel to nop avail.

    Business Response

    Date: 06/11/2025

    Hello *******, 

    Thank you for reaching out to ***

    Our team has reached out to you directly. Kindly check both your spam/junk and inbox for confirmation.

    Kind regards,
    TotalAV Customer Experience Team

  • Initial Complaint

    Date:05/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aggressive pop up ads and misleading spam mail from total adblock made me believe my device and personal information were under attack and pressured me into their service with false claims and I am unable to cancel services or stop being billed. They also charge me for premium membership and my account is still the free version which has not taken any action at all on my behalf except try and charge me more money

    Business Response

    Date: 05/22/2025

    Hi ******,

    Thank you for your email.

    Regrettably, we are having trouble locating a TotalAdblock account linked with your **************************** address.

    This is usually a result of the account being registered on a different email address in our system. In order for us to locate your account, please provide as much as the following information as possible:-

    - Email address used to sign up with us (not ****************************)
    - Name on the card used to make payment
    - First 6 digits and last 4 digits of debit/credit card used to make payment 
    - Date of charge, currency and charge amount
    - First line of payment card address or zip code
    - ****** Email Address if you paid via ******

    If you paid using Apple Pay, please provide the 'Apple Pay last four digits'. To access this, open the Wallet app, tap the card used to pay, tap the information button. You'll then see 'Card Number', scroll down to 'Apple Pay' (above Billing Address). 

    If you set up your subscription via the Apple App Store or ****** Play Store, you will need to manage the subscription directly within the relevant app store or by contacting the app store provider. 
    Please note that without this information, we will not be able to assist with any account or payment queries. 

    It may be quicker and easier to have this discussion over the phone on one of the following numbers
    US - **************
    ** - *************
    AU - 1-800-491-730
    INT - +************** - Please note phones are English speaking only

    Kind regards,
    Total Adblock, ************* Team

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The total Adblock company charges me a ***** garage on my **************** every month I have never signed into their scout even by I have call several times to cancel anything and have them quit charging my card. They say the same thing each time we do not show any previous contacts but we will cancel all charges now at which time they try to get me to take a lower cost. They dont remove the charges its impossible to contact them unless you use a billing number they are basically a scam and should be prosecuted for their predatory and fraudulent business practices

    Business Response

    Date: 05/22/2025

    Hello *****,

    Thank you for reaching out to us. 

    Our team has reached out to you directly. Kindly check both your spam and inbox for confirmation.

    Kind regards, 
    Total Adblock, Customer Experience Team

TotalAdBlock is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.