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Business Profile

Internet Services

TotalAdBlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 206 total complaints in the last 3 years.
  • 80 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $119 from TotalAdBlocker on April 17, 2024. I did not create a subscription with this company and I have never used their product. It was an automatic payment through PayPal. I have sent emails and have not received a refund. This company is a scam. I want to warn other people and I want a refund of the money charged through my PayPal account.

    Business Response

    Date: 05/20/2024

    Hi ******,

    Thank you for your email.

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $119.00 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Kind regards,
    ***********************
    Customer Service Representative

    Customer Answer

    Date: 06/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Misleading and scam. Paid their $1.99 for ap, pushed install, and the charged me another $38.95 for a service I did not want. This ap was not what I was looking for. Incorrect information was displayed. This most certainly does not block all ads. They continue to pop up.

    Business Response

    Date: 05/20/2024

    Hi *****,

    Thank you for your reaching out.

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $79.92 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Kind regards,
    ***********************
    Customer Service Representative

    Customer Answer

    Date: 05/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** House

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2024 I started trying to cancel Adblock.com. Ads were still coming thru so I did not want the service any longer.I seem to find the only way to cancel is by paying a fee. It doesn't seem that should be legal. I have tried emailing with no response and they don't advertise a phone number to reach them. I am 76 and on limited income so for the last 4 months I have been paying each month. I did stop the auto pay on PayPal but don't know if that will stop the charges.

    Business Response

    Date: 05/20/2024

    Hi ****, 

    Thank you for your email.

    Regrettably, we are having trouble locating a Total Adblock account linked with your *****************.

    This is usually a result of the account being registered on a different email address in our system. In order for us to locate your account, please provide as much as the following information as possible:-

    - Email address used to sign up with us (not *****************)
    - Name on the card used to make payment
    - Last four digits of debit/credit card used to make payment 
    - Date of charge, currency and charge amount
    - First line of payment card address or zip code
    - PayPal Email Address if you paid via PayPal

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:05/17/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 17th totaladblock charged my credit card twice for something I've never needed or subscription to. ***** and *****. The screen shots have been included. There is no way to contact these people and my credit card company can't resolve the issue. I have never dealt with this kind of situation. Very upset, I am hoping you can contact these thieves and get a refund.

    Business Response

    Date: 05/20/2024

    Hi ******,

    Thank you for reaching out. 

    Upon reviewing your account, I see that you purchased a subscription to Unlimited Adblock on April 13, 2024, for an initial cost of $1.99. This was upgraded to an annual subscription on April 17, 2024, for an additional cost of $39.69. Additionally, you purchased one of our optional add-ons, Unlimited Devices, for $38.98.

    We would like to make it clear that the services you have purchased from us are entirely up to you, and we do not have any part in the provision of these services. Furthermore, we do not force anyone into purchasing any services from us.

    Any additional services that we offer are purely optional and are intended to enhance the value and benefits of our core services. We believe in providing our customers with information and options so that they can make informed decisions based on their unique needs and preferences.

    I cannot see any correspondence from you requesting a refund or cancellation of your subscription, your request now falls outside of the 30 day money back guarantee period so I am unable to process a refund. 

    I have disabled the auto renewal on your account to ensure no further payments will be taken, your protection will end on 2025-04-13. 

    Please let us know if there is any thing else you can help with. 

    Kind regards,
    Total Adblock, ************* team. 

     

  • Initial Complaint

    Date:05/17/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my credit card bill statement today 4/27/24 and it had a charge of $ ****** posted to my account on 3/16/2024. I DID NOT authorize this charge, nor was I made aware that it was going to be charged to my account. They did NOT contact me. Had they done so, I would have cancelled. Tonight I called the company at ************** and the rep said I could not cancel the account, nor would the company credit my credit card. He claimed it was a week too late and past the 30 days. I told him I wanted to cancel and I will never do business with this company again. To me this is fraud, since it was not approved, authorized or otherwise okayed by me. I did business with this company before and the charge was only $19 dollars, NOT $119 dollars. This is a fraudulent charge and I would like it removed. The rep stated the charge will remain until next year 2025 and this upsets me greatly. He refused to let me speak with a supervisor as well. I want to cancel services and the $119 dollar charge REMOVED from my credit card. Thank you.

    Business Response

    Date: 05/20/2024

    Hi *******, 

    Thank you for reaching out. 

    Upon reviewing your account, I can see your subscription was cancelled and a refund of $119.00 was processed on 2024-05-10. 

    When customers sign up for our services on a monthly or annual subscription, they are indeed offered an introductory discount. This special offer is our way of welcoming new customers and showing our appreciation for choosing our services.

    It's important to note that, as detailed in our terms and conditions, which you agreed to when signing up, all our services automatically renew to ensure that your devices remain protected without any interruptions.

    However, the introductory discount applies only to the initial subscription payment. When it comes to renewal, the charges are at the regular rate, and these rates are subject to change. We want to keep our customers informed about this process, which is why we send out an email notice 30 days before the renewal date. This allows you to make an informed decision regarding your subscription and to be aware of any changes in pricing.

    Please do not hesitate to contact us if you require anything further. 

    Warm regards,
    Total Adblock, ************* team. 

     

    Customer Answer

    Date: 05/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

    I am grateful that they resolved the issue by issuing a refund but they did NOT notify me 30 days in advance, I did tell them in the past not to auto renew and when I called their customer service line, they lied to me several times. Overall, they did the right thing but I will not do business with them again and now every time I turn on my computer, I am bombarded by their ads. NEVER AGAIN, but thank you and them and my credit union for refunding my money.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been a customer of ******************** in April of 2023. I decided to not use their servic anymore & canceled. We were done & then, unexpectedly, I was charged $119.00 this month. It's been a year since I left & I want my money back for this latest unauthorized withdrawal. Thank you

    Business Response

    Date: 05/20/2024

    Hi ******,

    Thank you for reaching out. 

    I can confirm that your account has been fully cancelled and no further payments will be taken.

    The amount of $218.00 has been refunded. The refund should appear in your PayPal account within the next ***** hours, however, this can take up to 5 working days.

    You can also manage your billing preferences within your PayPal account. 

    Please let me know if there is anything else I can help you with.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:05/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Accidentally subscribed to total Adblock.. and several other extra services provided at a cost by Adblock . I sent in an email asking to cancel and return my money. No response to request. Was instead directed to a useless process. Cannot find a way to contact a human. Very expensive error.

    Business Response

    Date: 05/21/2024

    Hi *****, 

    Thank you for reaching out. 

    I apologise for the delay in processing your refund. I can confirm that the additional services you purchased accidentally have now been cancelled.

    A refund of $145.89 has been processed and should be reflected in your PayPal account within ***** hours, though it may take up to 5 days to fully process.

    Your main Antivirus Pro subscription remains active and is due for renewal on 2025-04-14.

    If you need any further assistance, please do not hesitate to contact us.

    Warm regards,
    TotalAV, ************* team. 

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 06, 2024 I purchased TotalAdblock program for my phone from TOTALAdblock WATERLOOVILLEGBR using my Discover card for $1.99 (promotional price). When I tried to install the program on my phone, the answer came back "content is not available for your phone". Then I tried to cancel my purchase and the subscription ($9.99/mo) that came with it, none of the TotalAdblock on-line instructions would work. Then I called their **************** # and the person who answered (somewhere in *****?) kept asking me more questions about my address and area code, etc. rather than about the nature of my request to cancel the purchase and the subscription. I refused to answer his questions because it very much resembled a phishing scheme and not a customer service.I contacted my credit card and they promptly credited my account for $1.99. But the issue with the monthly subscription fees is still unresolved. I request the TotalAdblock Waterloovillegbr to cancel my subscription with them because their product doesn't work. Also, I request they delete my credit card information from their records.

    Business Response

    Date: 05/21/2024

    Hi ******, 

    Thank you for reaching out. 

    Your subscription has been successfully canceled, and no further payments will be deducted. Additionally, a refund of $1.99 has been initiated. Please allow up to ************************************* your account, although it may take up to 7 days to fully process.

    Furthermore, your card has been removed from your preferred payment method. Please note that it may take up to 24 hours for these changes to be reflected on your billing dashboard.

    Regarding the recent call with one of our agents, we asked questions about your address to confirm your identity as the account holder. These security measures ensure that we are discussing sensitive information with the correct individual and maintain the privacy of your account.

    If you have any further questions or require assistance, please feel free to reach out to us. We're here to help.

    Warm regards,
    Total Adblock, ************* team. 

  • Initial Complaint

    Date:05/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cannot remove Total Adblockers from my computer. Get these bogus people and ads off of my desktop.

    Business Response

    Date: 05/20/2024

    Hi *******, 

    Regrettably, we are having trouble locating a Total Adblock account linked with your ******************** address.

    This is usually a result of the account being registered on a different email address in our system. In order for us to locate your account, please provide as much as the following information as possible:-

    - Email address used to sign up with us (not ********************)
    - Name on the card used to make payment
    - Last four digits of debit/credit card used to make payment 
    - Date of charge, currency and charge amount
    - First line of payment card address or zip code
    - PayPal Email Address if you paid via PayPal

    Warm regards,
    Total Adblock, ************* team. 


  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Total ad block Can not contact company they keep charging me $9.95 a month on three credit cards but bank is blocking the but I cant seem to stop charges from PayPal

    Business Response

    Date: 05/20/2024

    Hi ******,

    I can confirm that the auto-renew has been disabled on your account. Please be aware that your protection will end on 2024-06-04. 

    At this time your services will expire leaving your devices unable to benefit from the premium features we offer.

    If you paid by PayPal, we would advise you to cancel your subscription with PayPal to discontinue recurring payments. 
    (***************************************************)

    Please let me know if there is anything else I can help you with.

    Warm regards,
    Total Adblock, ************* team. 


TotalAdBlock is NOT a BBB Accredited Business.

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