Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/11 Date of transaction of vehicle magnets Order #******** 9/14 Received. Followed instructions and attempted to use on vehicle 9/15 9/16 or 9/17 Completed survey 9/17 Received email from UPrinting:My name is ******* and I am a part of the Customer Success Team for ********************** am reaching out in regards to the recent feedback you provided from one of our surveys. We take your feedback very seriously as it provides us an opportunity to gauge where we can get better as an online printing company. We also really appreciate you taking the time to respond. Our goal is to provide quality products and excellent customer ********** your survey response, you stated, *********** on the phone was good, but the quality of the magnets are terrible. I followed the instructions and both magnets flew off my car and were destroyed. I?d like a refund."Dependent upon your preference, Id like to discuss your review response with you via email. Should you wish to speak with me via phone please provide the best time/date, and number to call. Im in the office Monday - Friday from 9:00 am 5 pm CST.I look forward to hearing from you. UPrinting Customer Success Team ****************************************** P: ************** F: ************** 9/19, 9/23, 9/26, 9/29 and 10/01: I reached out via email asking for either a refund or resolution, possibly a heavier weight magnet. No response to any of my emails. 10/02: I emailed advising I will report to the Better Business Bureau since I have not received a response.

  Business Response

  Date: 10/16/2025

  Thank you for bringing this to our attention. Were sorry to hear about the issue experienced with the car magnets. After review, we confirmed the order was produced on our thickest and strongest magnetic material, which meets all production specifications and quality standards.
  

  While no manufacturing defects were found, we understand your concern and have refunded the order in the amount of $106.25 to the original form of payment. Please allow 35 business days for the credit to reflect with your financial institution.
  

  For future orders, we recommend considering our car decals as an alternative to magnets. Car decals are made from a durable adhesive vinyl that adheres securely to most surfaces, withstands weather conditions, and can be easily removed without damaging the vehicles finish.
  

  Sincerely,

  Samara

   

  
  

• Initial Complaint

  Date:04/18/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a custom paper product order with UPrinting that arrived faded. One end of the box to the other were very different colors and all the colors were between DeltaE *****, which we demonstrated with the resolution team. The industry standard is less than 6. The product we received was not satisfactory nor was the resolution of being stonewalled that the case was closed. The resolution specialist simply repeated the original analysis of the color specialist despite being provided contrary evidence. Moreover, this was $131. The company wont eat a $131 mistake for customer satisfaction. To say we were surprised by the resolution is an ********************* included are color swatches in RGB. The files provided were in **** and the company prints CMYK gang printers therefore no conversion was made so the DeltaE is accurate despite being RGB converted.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered event tickets from this company and havent received them. I gave them my complete address and the post office dont have this package or know anything about it.

  Business Response

  Date: 08/22/2024

  Hello ********,

  I tracked you item number 20237623 and accoding to DHL it has not arrived yet.   I will try and call you

  My number is ************ 

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22082188
  
  I am rejecting this response because: they have been telling me the same thing for over a month. Someone called and said they was going to issue a refund that I have yet to receive. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 09/10/2024

  Hi, it's Galit

  Can you please double check your form of payment?  I show that the credit went through. 

   

   

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Business Name: UPrinting****Rating: 1 Star**I recently had a highly disappointing experience with UPrinting. I placed a $300 order for printing services and encountered a sizing issue. Despite this, UPrinting refused to adjust the price of the quote after manually changing the size for printing.Assuming a decent business would reflect a change in price for major modifications, I was shocked when UPrinting did not adjust the price and refused to offer a refund or even a partial refund. This lack of flexibility and customer service is unacceptable.To make matters worse, I found a local vendor who completed my $260 order in just 4 days for only $30, including modifications to the design. UPrinting charged me over $260 for non-usable magnets. I will not be returning and do not recommend UPrinting to anyone seeking fair and responsive service.They claim since I received and approved the modifications I'm at a loss. I think you should get what you paid for. If I received small magnets instead of huge magnets I shouldn't be paying for huge magnets.

• Initial Complaint

  Date:04/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/9/2024, I made a purchase of a poster sign from UPrinting for $50.17, (see attached invoice.)Throughout the online ordering process, I had the option to select ***** as the shipping method, opting for standard overnight delivery. There was an option to input my ***** account number, but there was a glaring absence of any indication regarding shipping costs within the online ordering interface. Strikingly, the invoice from UPrinting cited ******************** = $0" The poster sign, measuring 18x24 and printed on a lightweight white PVC board, arrived in excellent condition on 3/14/2024. However, the dismaying revelation came with an invoice received from ***** on 3/18/2024, charging an exorbitant $204.43 for "***** Express Services." These shipping expenses far surpassed the actual price of the product by more than fourfold. I was not presented with alternative, less expensive shipping options during the UPrinting online order process.Upon calling UPrinting for clarification and seeking redress on 3/29/2024, I was met with resistance from a manager. Regrettably, this person was unwilling to address my concerns and, to my dismay, shifted blame onto me for the inflated shipping costs. Despite highlighting the lack of upfront information regarding shipping expenses on UPrinting's online platform and emphasizing my ignorance of the costs associated with using my ***** account, no satisfactory resolution was provided.In light of these circumstances, I request the following actions for resolution:1)UPrinting must revise its online ordering interface to include comprehensive and transparent information regarding potential shipping costs.2)A store credit totaling $204.43 should be issued to me as recompense for the unexpected and disproportionate shipping charges incurred.I trust that UPrinting will take swift and decisive action to rectify this issue and ensure enhanced transparency in its ordering process moving forward.

  Business Response

  Date: 11/05/2025

  Thank you for the opportunity to address your concerns. We understand how unexpected shipping charges can be frustrating, and we appreciate the chance to clarify how our shipping options work.
  During the online ordering process on ************************, customers are presented with multiple shipping methods along with their corresponding pricing. These include standard, expedited, and overnight options. In addition to these carrier-calculated rates, our website also provides an optional feature allowing customers to enter their own ***** account number. When this option is selected, shipping charges are billed directly by ***** to the account holder, rather than by UPrinting. Because UPrinting does not control or calculate shipping fees for third-party carrier accounts, our system appropriately reflects $0 under Shipping & Handling on the invoice.
  In this particular order, the ***** account number was entered at checkout, which instructed ***** to bill all transportation charges directly to your account. As a result, ******************** did not generate or have visibility into the carriers pricing, nor the amount billed by *****. We do not add surcharges or markups to shipments billed to a customers personal carrier account.
  We understand your concerns regarding the cost charged by *****. However, because the shipment was processed using the ***** account provided at checkout, we are not authorized to revise, refund, or issue credit for charges assessed by *****. Any billing disputes related to shipments charged to a customer-owned carrier account must be handled directly with *****, as they are the entity that calculated, transported, and invoiced for those services.
  That said, we take your feedback regarding transparency seriously. While the option to enter a personal ***** account is clearly identified as Use my ***** account, we are reviewing our checkout language to ensure that the distinction between UPrinting-generated shipping rates and customer-billed carrier accounts is even more explicit for future users.
  We are committed to providing a clear and seamless ordering experience, and we regret any confusion that occurred. If you have additional questions about your order, or if we may assist you with future projects, we would be happy to help.
  Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:04/18/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 150 custom designed boxes (total $926.96) after ordering 1 sample box (total *****) to make sure I liked the outcome. 2 big issues. FIRST: Upon receiving 150 boxes i noticed they used my old rough draft to print all 150 boxes (not the design i used for my sample order). Although this was a serious issue and severly impacted the quality of my product, i understood that possibly there was a miscommunication. They gave me a $200 credit only to be spent on a reorder. After using 25 boxes I realized that the last 125 boxes were all misprinted (everything was shifted to the right aprox. 1 - 2 inches. looking unprofessional and design was bleeding into other sections. I was refused a refund because they claimed I'd already been given a $200 credit (on a nearly $1k order) and it had been over 30 days. They still haven't got back to me anything further over email, I've spoken to them twice on their chat. They also have not sent me the chat transcripts that I've requested. I have 125 useless misprinted boxes, and 25 incorrectly printed box's.

• Initial Complaint

  Date:04/16/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did not listen to my request. After they returned my order with the incorrect proof request I could not get them to cancel my order. They did not do what I requested AND had already charged me for the order. I emailed and chatted with them to cancel my order. They have not and will not respond. DO NOT ORDER FROM THIS COMPANY!

• Initial Complaint

  Date:03/15/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received 2000 brochures with an obvious printing blemish on it. I have sent in pictures of the blemish twice and have made 3 emails and 3 seperate phone calls about this, and still have not received the reprinted brochure. I asked to speak to a manager and was told by the manager that they apologize and will send out immediately. I then received an email that my item was on hold for review. I called again. I then received another email that my item was on hold again pending my proof review. although this has already been given. Then i received another email asking me to call the office, that my file was on hold again. It has been 3 weeks since the complaint has been filed. I have ordered from them 128 times over 10 years. I should not be treated this way, no one should. Very very disappointed and frustrated in how this is being handled. It is obvious that they are just giving me the run around to avoid replacing the items, spending time I do not have on this. ORDER # ********

• Initial Complaint

  Date:01/25/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 12, 2023, I placed a "Reorder" of a previous order on H3332323***39333039H's website. Order #********.A reasonable expectation is that a reorder of a previous order will result in receiving the same order that was previously placed. The company should be held to reasonable expectations of consumers and clearly indicate when they intend to deviant so as to help protect consumers from deceptive practices.When I received a partial order, I found that it did not match my original order. I called their ****************** ********** multiple times to arrange being called back by one of their experts. I was informed multiple times that the expert would contact me shortly (same or next day). This never happened. So I disputed the charge with my bank After I did this, the expert reached out to me to discuss.Ultimately i was told that they would do nothing to resolve this issue, and they told my bank to end the dispute in their favor, which the bank did.The merchant should be held accountable for misleading sales and lack of real customer support.I only picked up a small portion of my order, since I was told over the phone that the rest of my order would also not match my previous order.I demand a full refund in the amount of #***.26 for a faulty product that I will not use.I already told them that I would be happy to pay to ship back the small portion of the order that I received. The response was dead silence (no response).Image attached shows my original order on the right, and the "reorder" on the left.

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a service that was not provided and a product that was not received. When I asked for a refund (as I was the one who had to bring to the company's attention that they took my money and didn't refund it, which obviously speaks to lack of due diligence), the business said they could "offer me store credit as a one time courtesy," as if I am the one who made the error. I paid $344. 11 on June 17, 2022. I never received a refund. I finally contacted customer support on Sept. 26 of this year as I was going through statements and realized they still never issued a refund.The company admitted they did not provide my product or refund me. Then, they offered store credit. When I explained that I would not want to do business with the same company who made an error egregious enough that I am reaching out over a year later because it was never rectified, they came back again stating they would only offer store credit, which would force me to do business with a company I do not wish to support if I have any chance at recouping the hundreds of dollars I dished out as a small business owner.The packaging was intended to hold over $3,000 worth of products as a new business concept. The apparel is still sitting in my garage as a result of never receiving the packaging I budgeted for. The refusal to refund my money is simply outrageous.