Business ProfileforUS Imaging Systems

US Imaging contacted our office in September 2023. They introduced themselves and then we received an order of ink. I wasn't aware they shipped anything nor ordered it. Our front desk thought it was from our typical company and opened the box and organized the products. I called multiple times to let them know I did not purchase any ink and our phone conversations are recorded to prove the calls. I received another call a few weeks ago and they asked if we liked their ink and were sending us a complimentary blue tooth speaker. We received the speaker and more ink with the invoice stating $0. I called and left a voicemail on 3/14/24 to discuss receiving more ink which we didn't place. ***** called back today, 3/20/2024, and initially said there is no charge for the ink. It is part of the promotional package we paid for in November. Then he said we will get a bill in May for the ink we received, but he just said it was part of the promotional package. I explained to him we didn't purchase any ink in Sept and were billed and we didn't purchase this ink and why would we be billed in May. He said he has never heard of anyone not purchasing the ink. I let him know our phone conversations are all recorded and this make me feel uncomfortable and that this is a scam. He then cut me off and was condescending and said he will just send a label to send the ink back and take us off the list. I asked for a supervisor and he said he was one and that he will just remove us from the mailing list. Do not answer any calls from this company. I think if you say yes when answering a simple question of theirs, it counts as ordering ink from them. Do not answer any of their calls. It is a scam.

We originally spoke with ******************* of Brace Place on 9/27/2023. A sales representative sold her a set of cartridges. We call and verify the machine model and go over what is being shipped. Then Invoice #***** was paid. We shipped another set of cartridges 2/16/2024. ***** called us to let us know she did not want the shipment. We apologized for the inconvenience and told her we would issue a return label but it would take a couple weeks as we are short staffed. We assumed we had satisfied her request. A prepaid label was sent to ***** today. We are now waiting on the merchandise to be returned.