Customer ReviewsforUS Imaging Systems

US Imaging contacted our office in September 2023. They introduced themselves and then we received an order of ink. I wasn't aware they shipped anything nor ordered it. Our front desk thought it was from our typical company and opened the box and organized the products. I called multiple times to let them know I did not purchase any ink and our phone conversations are recorded to prove the calls. I received another call a few weeks ago and they asked if we liked their ink and were sending us a complimentary blue tooth speaker. We received the speaker and more ink with the invoice stating $0. I called and left a voicemail on 3/14/24 to discuss receiving more ink which we didn't place. ***** called back today, 3/20/2024, and initially said there is no charge for the ink. It is part of the promotional package we paid for in November. Then he said we will get a bill in May for the ink we received, but he just said it was part of the promotional package. I explained to him we didn't purchase any ink in Sept and were billed and we didn't purchase this ink and why would we be billed in May. He said he has never heard of anyone not purchasing the ink. I let him know our phone conversations are all recorded and this make me feel uncomfortable and that this is a scam. He then cut me off and was condescending and said he will just send a label to send the ink back and take us off the list. I asked for a supervisor and he said he was one and that he will just remove us from the mailing list. Do not answer any calls from this company. I think if you say yes when answering a simple question of theirs, it counts as ordering ink from them. Do not answer any of their calls. It is a scam.

We originally spoke with ******************* of Brace Place on 9/27/2023. A sales representative sold her a set of cartridges. We call and verify the machine model and go over what is being shipped. Then Invoice #***** was paid. We shipped another set of cartridges 2/16/2024. ***** called us to let us know she did not want the shipment. We apologized for the inconvenience and told her we would issue a return label but it would take a couple weeks as we are short staffed. We assumed we had satisfied her request. A prepaid label was sent to ***** today. We are now waiting on the merchandise to be returned.

This company is AWFUL .... Received several solicitating calls about purchasing ink, after explain to sales rep that we were not interested and my manger would not like to purchase she hands the phone to another person who tells me that there would be NO CHARGE for me trying out the product. If we like the ink they would be happy to supply our office. With an additional incentive offer of sending a Starbuck gift card. ($10)Months go by and we never use or reach out to them for an additional order. However we receive an invoice. After several calls to accounting and the sales team explaining that the invoices were NOT wanted and have not been opened!!! I sent the unused ink back to them. ONE month later I receive an email requesting the ********* gift card back! Here is the message I received. "Good Morning, We received the cartridges from Invoice # but not the Prem ********* card for credit. Please advise"Of course NO Signature !!!!

This is unnecessary. Life May of Pipeline Pressure Isolation was immediately told we would just write off the missing item that she kept. Nothing further was said by customer. Thank you.

Placed ONE order months ago to try out the ink and their service. We stated that WE would reach out if/when we needed to place additional orders. They said great. Totally fine until we received two additional orders that we never requested or consented to. PO stated "Verbal" which is a complete lie. The last order we received was ink for a printer that broke months prior. Took a couple tries to get in touch to send them back because the invoice was a whopping $631. The employee who called back was really nice until I very politely explained our dilemma. He said when they order, it's in large quantities, so that's why they automatically send them throughout the year. "No one wants to receive a huge quantity at once" was his justification. I, still politely, told him that was never explained whatsoever, and we didn't agree to that. His attitude completely changed as he pressured to exchange for ink to another one of printers. "Why wouldn't you just want to exchange for the printer that does work?" I said no thank you, I'd prefer to just send back the product. He very rudely agreed to send a return label. Waiting to see if that's going to actually be sent. Even if this situation is resolved, it does not change my thoughts about this company. I'd still advise people to stay away. Reading through the reviews, this is obviously not an isolated incident. This company does not know how to ethically operate a company. They cold call, you agree to try their product, they send you product and pressure you to pay the hefty invoices. A legitimate business would require customers to sign agreements to have affirmative consent for these types of services. It would also protect them as a company. Also, their responses to reviews on here are so unprofessional. If you are indeed a good company, take the feedback to improve your practices so you won't have these complaints.

Return label was sent

Less than one star. Received a cold call wanting us to buy ink. We said no thank you. Received another call. We said no thank you again. Today, we received a package with ink and a $10 gift card. We are sending back to them today, rather than wait the 6+ weeks to receive a return label.

Customer never called to discuss. Had no idea she was dissatisfied.

This company is a scam. They send non-genuine ink that does not work. They said they would send out a return label immediately and after 3 months waiting they finally sent it but I had already thrown the junk away due to no contact. Now they are sending a bill for the cartridges. They are a scam company, do not use.

***************************** of Bleach Bright agreed to try our product on August 14 2023. On Sept 6 2023 she called stating the need to return. At which time she was told she would receive a label from 2-4 weeks.A label was sent a little later on Oct 31st due to being short staffed. She then apologized for throwing our merchandise away. Due to having nothing to return for credit, she was sent an Invoice #*****. On Nov 21 we called her and she got very rude and hung us on us. Not professional behavior.

A sales rep reached out to the company I work for in June 2023 asking if we would like t try their ink/toner for free being that they are compatible with the printer we use. This sounded great so I agreed. They sent out the toner in July 2023, and apparently a ********* gift card as a "thank you". We tried the ink and as expected, our printer will not recognize the chip in these cartridges. Soon after an invoice was sent over for the cartridges, these were supposed to be free. When they reached back out in August 2023 to see how everything was I let them know it would not work for us and one of the employees, said to disregard the invoice sent over and that he would send a return label out immediately. It's now late October and we received another invoice for the same amount demanding payment since the product never got returned. They didn't send out a return address until 3 months after saying they would. I asked why it took almost 3 months to send a label and the only response given was "I don't know, but we'll credit the account back once we receive our product back". They also want the gift card they sent back. It's been 4 months, that thing is long gone. Overall very disappointed in these business practices. I have sent the cartridges out, so I guess we'll see what happens.

This customer was told by customer service that a return label she requested would be sent out but we were behind due to covid cut backs. She has since been sent the label and we are just waiting for our merchandise to be returned for credit on Invoice #***** .She called and spoke with our operator 10/23 who did tell her we were just waiting for our merchandise to be received here, so not sure why this is necessary.

Here is a copy of an email I sent them:"I received a voice mail message from ***** today telling me to call him and that they do not have access to the internet because they are changing their system. The email address listed for the company is a gmail account, accessible from any smart phone, so that assertion is absolutely ridiculous. After reading more about the unethical business practices of this company, I will only communicate in writing, not over the phone! As I stated in an email last week, I received a call from your company asking if I would like a new catalog and thank- you for previous orders. I did not authorize an order for toner. When the toner arrived (with no catalog), I attempted to return the package, along with several other toner cartridges received by a previous employee of our company. We do not even have a printer that uses the cartridges sent! I attempted to return the package via Fed-Ex on 7/27/23. Fed-Ex made several unsuccessful attempts to deliver the package and ultimately returned it to our office. We will not pay for these unordered toner cartridges! I should actually bill your company for the shipping charges from Fed-Ex. If you would like your cartridges back, please send a pre-paid return label and I will send them back. In the meantime, I will add my experience with US Imagine to the Better Business Bureau website along with the many other complaints against US. Imaging Systems."

The moment we received the email from ****** at Central ******************** we replied with a request to give us time to research before doing anything. The very next morning she received this email: "Good Morning ******, Attached is your return label for the cartridges from Invoice #***** that you requested.***** does not have access to our company emails so sorry about any confusion you had with that and our computer software was being upgraded yesterday (which is what he was referring to)So I hope that clears things up for you.Thank you for your understanding."

I think this is a total scam. These cartridges do not last any longer then the hp cartridges and are twice the price. I have told them not to call me again and they continue to do so and then somehow just tell you they are sending cartridges and not hearing you when you say don't.I do not know how they are getting away with this for so many years.I will NOT pay this bill!!!!!

We spoke to ************* from ************************ LLC on June 9th after she requested a return for products from Invoice #*****.We have since received the products back. To our knowledge she is satisfied.

ZERO STARS if i could. This business is a joke. Our company has been scammed over and over by them. They try and real you in with free toner and then send you a bill for $2000 dollars. Our emails are "blocked" when we try to email them. The phone never is answered. When we do speak with someone, he is slimy and rude. DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU WANT TO BE IN DEBT.

The person that made this submission is refusing to supply a Company Name, phone number or Invoice # so we can help her. We politely asked several times through the email in the submission and ***************************** is refusing to supply any information.