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Business Profile

Dance Instruction

CLI Studios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dance Instruction.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CLI Studios is an online dance studio. Advertisement seen during COVID. Purchased a 3 month summer special for $99 there was no auto renewal. Purchased for my granddaughter. she never even logged in. I did not notice till June 2023 when I was reviewing a credit card statement and saw a charge for $199. I went back and realized they also charged me in 2022 . I tried to contact but have searched extensively and there is no contact number. I completed the sites "contact us" form three times and no reply and sent and email to REMOVEDand no response. I disputed the charge which went unresolved and unrefunded with my credit card company. Now in June 2023 they have charged my cc again. i am disputing the charge again.

CLI Studios is NOT a BBB Accredited Business.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.