Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Tricon Residential

  1112 E Copeland Rd Ste 430 Arlington, TX 76011-4910

• 

  Tricon American Homes

  841 Sparkleberry Ln Ste 1 Columbia, SC 29229-8628

• 

  Tricon Residential

  3300 Fernbrook Ln N Ste 210 Plymouth, MN 55447-2393

• 

  Altis At Grand Cypress

  1901 Cypress Preserve Dr Lutz, FL 33549-6938

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rent from Tricon and after moving out and transferring to another property we were notified 3 weeks later that we were being charged over 2k for damages to the other property we moved from. I told the property manager *********************** that was a mistake because we had left the house in good shape and hadnt damaged anything. After we received the official list of damages over a month later. It had all kinds of bogus charges, basically theyd charged us for the things they are responsible for, for example they charged us to paint the full house, clean windows, pressure wash house etc. communication from management has been poor. While dealing with the stress of having my deposit wrongfully taken the home we rent now which we rent from Tricon starts to deteriorate after 3 months the front porch and rear patio deck is dry rotted and very un sturdy, my kid fell through one of the planks and that still is just a hole there because no one has been to repair it,2 months its been that way . Shutters fell off. The toilet flooded after maintenance supposedly fixed it and water leaked down into living room and damaged our furniture. Ceilings still not been repaired from flood. This is just a bad experience and I need some help from upper management I feel Im being mishandled and that my tenant rights are constantly being violated

  

  Business Response

  Date: 04/26/2023

  We would like to thank ******************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  Our team is currently gathering more information in order to further assist *********************
  We appreciate her patience and will contact her directly once we have further information. Thank you.
  
  

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting from this company for 3 years now. I have been dealing with mold in the main bathroom for about 2 years now. They have sent out contractors more than once and the mold has been treated. The mold is in the wall. Tricon keeps being cheap and only treating the surface of the mold. The last contractor told us they will have to go in the wall to remove the mold. I have two children with asthma. I called tricon and asked for a property manager and want told I would receive a call back today. I have not received a call. I also sent an email to one of the workers and have not received a response. I am requesting to be placed in a different property. Another issue is they had a 3rd party contractor redo our floors due to water damage and the company did not remove the old vinyl flooring they just put new flooring over the old one. The company removed the hinges for the laundry room and they broke it. I told tricon and no one has fixed the issue. I am sure this will be deducted from my deposit. Again no one has contacted me after I called and made the remarks.

  

  Business Response

  Date: 04/26/2023

  We would like to thank Mr. ***** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  Our team is currently gathering more information in order to further assist Mr. ***************** appreciate his patience and will contact him directly once we have further information. Thank you.
  
  

• Initial Complaint

  Date:04/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricon Residential has not responded to repair and maintenance issues with a rental home I rent from them. I had raw sewage leaking from the master bath toilet that was not repaired for 5 1/2 months. A broken kitchen faucet which took 6 months of constant complaints to get repaired. Tricon uses their own "Techs" or Technicians to come out who are not licensed Electricians or Plumbers to do work that requires a license. Shotty workmanship is the norm here at Tricon. Pool maintenance is nonexistent! Tricon charges me ****** per month and the pool company has not been here in two weeks and the pool is green with algae. I have been calling Tricon , Tricon Maintenance and **************** in ***** regarding repairs to the kitchen sink, the pool maintenance not being done and every time I get, They will call you right back. Tricon never calls you back. Maintenance never gets done and no one cares. Many times their Tech will sneak up to the house and leave a door tag on the front door and say you were not home, that's hard for me as I work from home and I told them if the truck is in the driveway, then I am home, this tech has done this 2 times and cancelled another 2 times so 6 days total off work to get service! Im not even sure how this company is in business? Maybe if I dont pay my rent next month will that get Tricon's attention? It sure will! Do not rent from this company you will regret it. ALl I see are the same complaints from everyone on the BBB sight. This company just plays games and refuses to respond to tenant complaints. I give up!

  

  Business Response

  Date: 04/25/2023

  We would like to thank ************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  Our team is currently gathering more information in order to further assist ***************
  We appreciate his patience and will contact him directly once we have further information. Thank you.

  Customer Answer

  Date: 04/27/2023

  This is exactly what Tricon Residential does, they tell you they will be in touch, but they never call you back. I have been in contact with Tricon Residential 4 times since this complaint, and I mentioned that I filed a complaint and they have still not gotten back to me! Unbelievable waste of time reporting this to the BBB as they have done absolutely nothing to help me with my complaint !

  

  Business Response

  Date: 05/02/2023

  Once again, we would like to thank ************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  
  Our records indicate we received a total of (7) work orders since January, and (4) were rescheduled due to ************** not being available.  The work orders were rescheduled to be completed within the same week. 
  Our pool vendor stated that ************** contacted them directly. ****** (Vendors Representative) spoke with ************** and confirmed that a pool technician has been to his home on schedule every week.  ************** then questioned why the filter wasnt cleaned. Our vendor tried to explain that they check the filters on every visit and are cleaned as needed.  ************* was informed the filter would get cleaned on the next scheduled visit.  ************** was also made aware that the vendors keep records showing date/time stamped photos showing his pool was cleaned.  He continued to argue,stating the pool was not treated or cleaned and our vendor asked ************** to send over photos showing what he sees, and ************** refused.
  At the end of the conversation, ************** began to use profanity, and made threatening remarks towards the tech assigned to his home.
  Our vendor provided us with photos from the service showing it was properly done and the pool was spotless.
  The pool maintenance will be added to another pool vendor to prevent confrontation.  

• Initial Complaint

  Date:04/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was renting a property with this company and terminated the lease early. I have attempted to reach out to the company to come to an agreement for the remainder of the funds. They refused to work with me even through I am attempting to pay the early termination fee. The house was vacated on 2/26/2023 and by March 1st there was already a new tenant. There was no loss of income for this company. They already kept my deposit and I am attempting to work a payment arrangement with a "***************************" for the remainder of the funds they say I owe and she is completely refusing to work anything out. I don't know how these companies that gauge their tenants sleep at night. The only reason I terminated the lease is because they wanted to increase my rent by $700.00 forcing me to renew it again. This company should be ashamed of themselves for taking horrible advantage of honest people who just want options. I feel this is a dirty trap to ruin peoples credit or force them to stay with their company and charge them whatever they want.

  

  Business Response

  Date: 04/18/2023

  We would like to thank ************ for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  ************ notified our team that she wished to terminate her lease early; before renewal option were provided. As she terminated her lease early, an early termination fee of 2 months rent was applied to her ledger as stated in her lease.
  Unfortunately, Tricon Residential does not accept payment plans. We apologize for any inconveniences this may cause ************.

• Initial Complaint

  Date:04/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricon never attempted to reach out to me to resolve the issue. They never contacted me. We closed the case 02/22/2023. I no longer want to deal with them directly. I want all business conducted through BBB. I want my entire deposit back. I should never have had to wait this long for my money back especially in the economic climate that we are in. Complaint ID: ********

  

  Business Response

  Date: 04/18/2023

  Once again, we would like to thank ****************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  Our team reviewed ********************************* at the time of her previous dispute and reversed the insufficient funds notice.
  If ****************** has not received her security deposit refund, we ask that she please clarify so we can re-issue the check. Thank you. 

  Customer Answer

  Date: 04/18/2023

  I was never contacted to even explain any of this. Tricon has all of my contact information and has not reached out. There has been no attempt to resolve or refund my funds. My forwarding address is ****************************** My phone number is ************, my email address is ********************* and ************************** My last response from Tricon was 02/22/23 through BBB. I want all dealings through this site. I do not want to deal with them directly because they are not doing there job and getting my deposit back to me in a timely manner. I have been gone out of that house for 4 months and still nothing.

  

  Business Response

  Date: 04/20/2023

  Once again, we would like to thank ****************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Our team has contacted ****************** directly and have notified her that security deposit refund has been processed and mailed.
  
  We appreciate ****************** allowing ** the opportunity to address her concerns and remain available should she have any additional questions. Thank you. 

  Customer Answer

  Date: 04/22/2023

  I do not have any clue who the company is contacting. I have not spoken, email, or written correspondence. My email is listed here ********************* and my secondary email is ************************* my telephone number is ************. I have no reason to lie. We have not been contacted and no refund has been issued as far as myself and my husband know. This is absolutely ridiculous. We are nearing May with no resolution. No proof of contact or dispersement has been verified or issued. I am not resolving this case unless proof is provided and received. 

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have been a resident for Tricon Homes Residential for the past 2 years. I have been calling asking to who I reach out to because I just got my home buying move in ready date from my new home NOT Tricon. Two times I called I asked to whom I reach out to cancel my contract lease. Both times I was given the same email ********************************* and both said the same name *************************. The calls are recorded so Tricon can pull up the recorded call on 4/11. I email twice to ********************************* and no response. I email ******************************* twice and nothing. A of 4/11 my move out date is not pass 30 days. It is Tricon fault for not responding or assisting so now they must not charge me a cancellation fee because I try 4 times by email call twice and no help.

  

  Business Response

  Date: 04/14/2023

  We would like to thank ********************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  
  Our team has confirmed that they have contacted ********************** directly and have addressed his concerns.
  
  We apologize for the inconvenience he encountered attempting to contact our staff and remain available should he have any further questions or concerns.Thank you. 

  Customer Answer

  Date: 04/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a home for 1 year from Tricon Residential at ************************************************************************************** from February 2022 to February 2023. After I moved out, they sent me a letter (to my new address) detailing the security deposit refund, to which I concurred with the amount. After 2 weeks of not receiving the refund check, I began contacting Tricons call center. Every time I called, they put me on hold and said they cannot reach anyone in the local office. I have contacted the call center more than a dozen times over the last 6 weeks and each time I call, they give me the same story. They cannot escalate this issue to anyone in the call center either. I have been out of that rental property for over 2 months and still have not received the security deposit refund and no one in the call center can help me. They also will not give me the local office address. I have emailed 4 different people in the local office and have received no replies. By law, they have a time limit to send me the refund and 2 months is well-beyond that time limit. I would like the refund check sent to me ASAP.

  

  Business Response

  Date: 04/18/2023

  We would like to thank ****************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  Our team is currently gathering more information in order to further assist *******************
  We appreciate his patience and will contact him directly once we have further information. Thank you.

  Customer Answer

  Date: 04/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I have received the security deposit refund. All has been resolved. 
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I had a 15 month lease at a Tricon Residential property with an ending date of 3/7/2022. We were told through email that we had 45 days to notify them if we intended to vacate. We replied to the email that we received on 1/15/2022 which falls before the 45 day **** as shown by the "Proof of Notice to Vacate" attachment. A couple months go by after march and I noticed we are still being charged for rent there and I reached out to the company but the claim we never game them notice. After us showing them proof that we had sent it to the only email that we had from them we didn't hear anything back for maybe a month or two. When we did hear back they claimed we sent it to the wrong email but nowhere in our lease agreement which is attached or the emails about renewing or notifying did they specify what email to use. Along with this they sent us a bill for $5,000, which was after deducting our security deposit, for failure to notify, 2 months of extra rent and a bunch of repairs that shouldn't have been needed. We tried again to show them proof that we did all that we could and didn't hear anything back so we thought it was resolved but about a month ago a debt collector reached out to us saying they were going to take us to court and run our credit into the ground if we didn't pay the sum in full immediately. We paid the money because we didn't know what else to do but wanted to see what our options are to get it back. All supporting documents including the ridiculous bill they gave us our attached.

  

  Business Response

  Date: 04/12/2023

  We would like to thank ********************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  Unfortunately, as of 2/27/23 Mr. ********** balance has been transferred to Assurant / I.Q. ****************** as several attempts were made to discuss the balance with no success.
  Assurant / I.Q. ****************** can be reached at ************.
  We apologize for any inconvenience this may cause and wish ********************** the best in all future endeavors. 

  Customer Answer

  Date: 04/12/2023

  To the best of my knowledge I never received any form of communication from Tricon through mail or email. I checked all of my spam and trash folders and don't have anything since the initial discussion a year ago. When the company the balance was sent out to reached out to us they said we had to pay them or else our credit was going to be ruined and that they couldn't do anything about it and to talk to Tricon.

  

  Business Response

  Date: 04/13/2023

  Once again, we would like to thank ********************** for taking the time to bring his concerns to our attention (Reference Complaint ************.
  
  
  Unfortunately, as of 2/27/23 Mr. ********** balance has been transferred to Assurant / I.Q. ******************* Tricon Residential cannot make any changes as we no longer own the account.
  Assurant / I.Q. ****************** can be reached at ************.
  We apologize for any inconvenience this may cause and wish ********************** the best in all future endeavors.

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Breach of contract: Failure to return security deposit in 30 day requirement. Lease ended 3/6/2023. Recieved a email on 4/4/2023 from local office in ********* that I would receive full refund of security deposit $1979.00. I should have gotten by 4/6/2023. It is now 4/11/2023, still have not gotten my refund. I have sent follow up emails to local staff that has been ignored asking for updates. I also checked the informed delivery of mail and it is not showing for tomorrow either. They are in complete violation of the lease agreement and state laws surrounding the return of security deposits. There was no damages or deductions and therefore no reason to not issue my refund.

  

  Business Response

  Date: 04/12/2023

  We would like to thank ******************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  Our team has contacted ******************** directly and have notified him that the refund was sent to General AP on 4/5 and was delivered to the post office on 4/11 to mail out. 
  Our team will be providing ******************** will the tracking information.
  We appreciate ******************** providing us with an opportunity to clarify and remain available should he have any further questions or concerns.Thank you. 

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  This issue with the HVAC unit and the Maintenance team at Tricon 11/22. Some visits were honored by Tricon, some were not, which lead to an increase to the ******** Natural Gas monthly bill & Electric bill from using space heaters in every room.
  After speaking with a ******** representative who advised us to contact Tricon maintenance & ask for a Manager to look at the unit & also request a credit because a bill totaling almost $400 for one month is high. A maintenance ticket was submitted & request for a maintenance manager come to the property to look at the HVAC unit was made. No manager was sent, but tech stated we needed a new unit. We requested a manager to come once again & after weeks of no response or follow up we submitted another maintenance ticket. No contacted from manager. Another tech came & advised something was wrong with the unit in the attic & he needed assistance to start fixing the issue. We verbally asked the technician to put in the notes that we are requesting the maintenance manager to come the property and look at the unit. Again, no manager contacted us. In 2023 another tech visit and we make another request for a maintenance manager to contact us. We have requested a call with ******** Natural Gas and Nick C***** (Tricon Maintenance) and was told by Nick, it is unnecessary to have a call. We have asked for the notes that each tech put in the Work Orders, no response from Nick ******* Nick states I advised the unit was working, I asked for a phone recording of me stating that. No response from Nick. The bills have increased due to lack of concern from Tricon and Nick. All residents deserve a response/ timely response from the maintenance team, especially when HVAC is essential to the state I live in.

  

  Business Response

  Date: 04/12/2023

  Please see attachment "****** ****** - BBB Response" 

  Customer Answer

  Date: 04/12/2023

  Thank you for taking this matter seriously. The call on 4/12 was not disconnected by ****** ****** and a callback attempt was made to Nick and he or anyone else who could assist with this matter answered. In case, Nick disconnected the call we also sent a follow up email immediately after 
  

  Secondly as told to Nick previously the total balance is not in question however the monthly elevated bills, repeated maintenance tickets to different tech visits without an actual resolution, to some service visits that were not honored by Tricon, lack of communication from Tricon, having to beg for more information on when and why the hvac unit isn’t working correctly, to ask to go over the tech notes, to being advised the work orders are visible on the website (which doesn’t include tech notes), to us having to use space heaters in multiple rooms which increased the energy bil as welll, to repeatedly asking for a maintenance manager to come to the property to look at the unit, to being told a call with Piedmont is unnecessary as part of the resolution, to have to spend time to make this complaint when I have a 9-5 like most people and to only receiving a call today due to this complaint, to being insulted by being advised that the heat was working when the bills say otherwise  

  $300 would be a more acceptable amount considering all the the above as well as no attempt to call back after the call was “disconnected” 

  

  Business Response

  Date: 04/13/2023

  Once again, we would like to thank *** ****** for taking
  the time to bring her concerns to our attention (Reference Complaint ID: 19923507).
  After reviewing all bills submitted our team found the
  following:
  November Bill: Usage went up but normal usage when the heat
  is used when its cold out (also had a $0.15497 per therm increase from gas
  company per the message on your bill) Only $120 of the $161.99 balance was paid
  leaving a $41.99 balance passed due. Total amount with new charges $140.54.
  Paid $50.54 on 11/30/22.
  December Bill: Bill was higher then the month previous (due
  to more usage) but less then November the previous year. (your bill includes a
  rate increase of $0.01906 per therm per the gas company per the message on your
  bill) $90 past due balance plus new charges of $161.68. Bringing total amount
  due to $251.68. $100 paid on 12/30/22. Overdue balance of $151.68.
  January Bill:. Usage goes up in December but we had
  freezing lows which will cause the unit to run longer to keep the house warm.
  (your bill includes a rate increase of $0.11 per therm per the message on your
  bill). Overdue balance of $151.68 plus new charges of $291.92 brings the total
  account balance to $443.60. Payment made of $152 on 1/31/23. Past due balance
  $291.60
  February Bill: Usage is exact as the previous year for
  January. Dollar amount is higher due to the two previous bill increases from
  the gas company. Overdue balance of $291.60 plus new charges of $339.13 brings
  the total balance to $630.73. Payment made of $292 on 2/28/23. Past due balance
  $339.73
  March Bill: Usage less than the previous year. (bill
  includes a decrease of $0.30434 per therm per the message from the gas company)
  Overdue balance of $338.73 plus new charges of $208.52 brings total to $547.25.
  Unfortunately, it seems the bill continues to grow because
  the amount due kept carrying over from month to month. There is nothing Tricon
  can do in terms of a concession for *** ****** utility usage at this time.

  Customer Answer

  Date: 04/22/2023

  
   Not accepted 

  As stated previously after dealing with Tricon the previous we’re still waiting for Nick to callback from the last conversation where he disconnected the call as well as the response to our emails on this issue. We are requesting a call with ******** Natural Gas so we can get clarity on the charges and do not accept this lack of customer service