Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Silver Bay Property Corp

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

• 

  Tricon Capital Group

  2700 W Cypress Creek Rd Ste D126 Fort Lauderdale, FL 33309-1751

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  Tricon American Homes

  80 Iron Point Cir Ste 150 Folsom, CA 95630-8593

• 

  Tricon American Homes

  14311 Reese Blvd W Ste A2 Box 277 Huntersville, NC 28078-7955

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im submitting this complaint as a former tenant due to Tricon Residentials complete lack of communication and transparency regarding my security deposit.I moved out of my unit in June 2025 and completed the required move-out inspection. After that, I received no communication from Tricon. I eventually had to contact them myself to ask about the status of my deposit. During that phone call, they confirmed my forwarding address and told me I would receive an itemized list of any charges electronically. Neither of which occurred. I called Tricon again weeks later, only to find out the check had been mailed to the wrong address, despite the fact that they had confirmed my forwarding address earlier. The representative admitted this was a mistake and told me Id need to reach out directly to the ***. I was provided an email but no additional contact information. Since then, *** sent four emails to the *** and to the original team that handled my move-out inspection. I havent received a single response. When I call Tricons residential services line, they cant assist me either and simply tell me to contact the *** again. At this point, Im concerned that the delay to return my deposit is retaliation for invoking my SCRA rights as an active duty service member to terminate my lease early. I would like to be contacted directly by the *** or someone from Tricon management who can take responsibility and ensure that my security deposit is returned promptly, along with an itemized statement of any deductions.

  

  Business Response

  Date: 07/31/2025

  We would like to thank Mr. ****** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the delay and confusion surrounding the return of his security deposit, as well as the initial error in mailing it to the incorrect address. We understand how frustrating this experience was, especially after multiple attempts to contact our team without a response.
  Since receiving this complaint, Mr. ****** has received his security deposit. We are actively reinforcing the importance of timely and effective communication with our **************** Managers to ensure situations like this are properly addressed in the future.
  We appreciate ******************* and patience throughout this process and remain committed to improving the overall experience for our residents and former residents.

  Customer Answer

  Date: 07/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In pursuant to NC General Statute Chapter 42, Article 6, and the terms of my lease executed on 1/16/24(page 5), Tricon Residential failed to send an initial accounting within 30 days of me vacating the property at *********************************. As noted in their statement, I vacated the property on 5/1/25 and provided sufficient notice as such. Therefore, an interim statement was due by no later than 5/31/25. On May 21st I called and spoke with **** who informed me that they you were in their 30-day period and that my statement along with my check would be sent the following week. After having not received any type of notification by June 1st, I called on 6/12/25 and was advised to send an email. I sent an email to ***** ********, ***** *****, ****** *******, ****** ******, ***** *****, ****** ****** and ******** ****** on 6/12/25 inquiring on the status of my statement and security deposit to which ***** replied asking ****** to provide an update. On 6/17/25 I received an email from ******** ****** advising that she'd review the details and get back to me shortly with an update. To which I never heard back. I received the statement dated June 17, 2025 but postmarked June 27, 2025 on June 30. I once again called and spoke to **** on 7/1/25 who I then advised that I needed to dispute the statement and was informed that I would need to email *****. An email was sent to ***** on July 1 disputing the statement and I have yet to hear back. Due to Tricon Residential's neglect to provide me with sufficient statements, I am due my full security deposit of $2548.50. Since I have already received the check for $2343.44 please remit the difference of $205.06 ASAP. This entire notice was emailed to Neoka, ******* Alexus, ****** ******* ********* ****** ****** ******* *******, ***** ********, ****** ******,Mail Triconresidential Support,accountsupport-southeast, ******** *****, on July ****** and I have yet to be contacted by anyone regarding the rest of my refund.

  

  Business Response

  Date: 07/25/2025

  We would like to thank Ms. ***** for bringing her concerns to our attention (Reference Complaint ID: *********.
  Ms. ***** disputed a $45.00 charge for a missing flag and flag post following her move-out. After further internal review, we have approved a refund of the $45.00 charge. Additionally, as a courtesy for the delay in communication and to acknowledge the inconvenience, we are providing an extra $100.00. This brings the total refund to $145.00.
  While we understand this process was frustrating, and we acknowledge that our communication could have been more timely and effective, we hope this resolution reflects our commitment to making things right.

  Customer Answer

  Date: 07/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *****
  
   
  

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of one of their properties on 6/9/2025. We never received a move out statement or remaining security deposit 30 days later. Upon many phone calls, finally figured out that our security deposit check and move out statement was mistakenly sent to the address we previously rented from them. However, a notice to vacate was signed with a correct forwarding address. Spoke with agents stating that the check was sent and that was nothing they can do. Only was able to receive move out statement after multiple emails, but no resolution on receiving the actual money.

  

  Business Response

  Date: 07/24/2025

  We would like to thank Mr. ****** for his patience and for choosing to reside with us (Reference Complaint ID: *********. We sincerely apologize for the confusion and delay regarding the move-out statement and security deposit. After reviewing the matter, we have processed Mr. ******* security deposit check, which will be mailed today to the correct forwarding address. We ask that he please allow several days for delivery.
  We appreciate Mr. ****** residency and wish he and his family the very best in their future home. Should Mr. ****** have any further questions or require assistance; we ask that he please do not hesitate to contact us directly.

• Initial Complaint

  Date:07/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Tricon Residential regarding my ongoing struggles to manage my rental payments due to extenuating circumstances. Since January 2025, I have been undergoing chemotherapy, which has significantly impacted my financial situation. Balancing my medical expenses with my rent has become an overwhelming challenge.I have reached out to Tricon Residential in hopes of finding some form of assistance, given the exorbitant fees that have made it difficult for me to stay current on my rent. Despite never having paid over 30 days late, I often find that my ledger accumulates fees exceeding $400 by the time I am able to make a payment. Unfortunately, customer support has informed me that they have a strict policy regarding fees, including late charges, "notice fee," and eviction filing fees, and they do not take individual circumstances into account.This lack of flexibility and understanding during such a critical time in my life is disheartening. I am pleading for compassion and support. It is incredibly difficult to focus on my health and fight this disease when the security of my housing is constantly at risk. I urge the Better Business Bureau to assist in addressing this matter with Tricon Residential, as I believe that even a small amount of understanding and assistance could make a significant difference in my situation.Thank you for your attention to this urgent matter. I look forward to your guidance and support.

  

  Business Response

  Date: 07/23/2025

  We would like to thank Ms. ******** for bringing her concerns to our attention. (Reference Complaint ID: *********
  We are truly sorry to hear about the challenges Ms. ******** has faced and recognize how difficult it must be to manage personal health concerns alongside housing stability. We appreciate her openness in sharing her situation.
  After speaking with Ms. ********* we waived the late fee, notice fee, and legal fees for July 2025 in hopes of providing some relief during this difficult time.
  Should any additional support be needed, we encourage Ms. ******** to reach out.
  We want to ensure she feels heard and supported as she continues to focus on her health and well-being.

  Customer Answer

  Date: 07/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just rented a house from Tricon and was told the ** was recently replaced within the last two years. It won't run now and Tricon has had negligence in trying to resolve the matter. Going through their preferred channel of making a maintenance ticket, nothing was acknowledged for over 4 hours. It took numerous calls just to have someone assign a vendor. But after nearly 2 days nothing has been scheduled. Their call center hours say they are open until 2:30 PM PST on Saturdays but when it recognizes my number since 11:00 AM it says the call center is closed. So either they are uniquely blocking me to circumvent the issue as there is no pathway as a consumer to reach them that will be acknowledged, or their working hours for the call center is falsely advertised.

  

  Business Response

  Date: 07/22/2025

  We would like to thank Mr. *** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We understand how important a functioning HVAC system is, especially during the warmer months, and we sincerely apologize for any delays or miscommunication experienced during the initial stages of the request.
  Our records confirm that a technician was dispatched and the issue was resolved within 24 hours. At the time this complaint was submitted, service had already been scheduled. We appreciate Mr. **** patience and are committed to ensuring timely and effective resolution of all maintenance concerns moving forward.
  Should any additional issues arise, our team remains available to assist.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 2023 we have dealt with a reoccurring mold issue in our upstairs. Initially, it was in the upstairs guest bathroom. Maintenance was called out and provided nothing but a cleaning of the discoloration. Since then we have had numerous tickets and visits by maintenance who do the same cleaning without fixing the mold growth. It has spread to the lighting fixtures, the attic and outside to the media room. This time around, they stated a vendor spoke to someone at our residence and was told it was because we didnt want to use our ventilation fan to conserve electricity. A conversation that never took place, nor did a vendor ever reach out to anyone at our residence. There is a smell of mildew and now bleach which is what they continue to use to clean the discoloration without investigating why it has continued to spread. We have not used that bathroom in over 1.5 years of renting here due to the smell and the reoccurrence of mold growth, yet they are still trying to blame us for it when it has been an unresolved issue for years. Contacting anyone has been extremely difficult and time consuming, and the smell and growth is frustrating to deal with, especially with 2 young children with allergies and which their rooms are right next to the bathrooms.

  

  Business Response

  Date: 07/23/2025

  We would like to thank Ms. ****** for bringing her concerns to our attention. (Reference Complaint ID: *********
  We understand how frustrating it must have been to deal with a recurring issue, especially one affecting the comfort and health of a household with young children. We apologize for the inconvenience and delays experienced throughout this process.
  Our records show that the most recent report of discoloration was received on July 14, 2025, with one previous report on file from approximately a year prior. During the inspection, the assigned vendor noted that the ventilation fan had not been in use, which was believed to have contributed to the issue. We understand now that this assessment did not reflect the full history or circumstances, and we appreciate Ms. ******* follow-up that provided additional context.
  Following our review, the decision was made to approve an early lease release, which was extended to Ms. ****** on July 21, 2025. A move-out date of August 22 has since been confirmed. In the meantime, the affected area has been cleaned, and weve advised minimizing use of the bathroom to prevent further concerns.
  We regret that the initial response fell short and appreciate Ms. ******* persistence in helping us reach a resolution. Should she need any further assistance during the move-out process, our team remains available to support her.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Numerous maintenance issues not addressed and No way to Speak to Higher upslong wait times on phones with no real help. Mold issues among other things in home

  

  Business Response

  Date: 07/24/2025

  We would like to thank Ms. ********* for bringing her concerns to our attention. We sincerely apologize for the inconvenience she has experienced regarding maintenance and communication. Please be assured that certain materials required to properly complete the repairs were on order, which caused a delay. We are pleased to inform you that once the materials arrived, repairs began as scheduled, and the vendor is currently working directly with Ms. ********* to resolve the issues.
  We appreciate her patience as we continue to complete the necessary repairs and improve her experience. Should there be any further concerns, we encourage Ms. ********* to contact us directly. Thank you.
  

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We vacated our Tricon rental on May 9, 2024. Under Maryland Real Property *****, landlords have 45 days to return a tenants security deposit or provide an itemized list of deductions. That deadline was June 23, 2024.Tricon mailed a check made payable to MY NAME and SPOUSE. We do not have a joint bank account, and our financial institutions will not accept the check in this format. Despite multiple requests, Tricon has refused to reissue the check using or, issue separate checks, or offer any alternative means of payment. They continue to claim, without citing any law, that they are legally required to issue the check to both tenants with and.Maryland law requires the deposit be returned in a form that the tenant can use. As of July 16, we still cannot access our deposit. This renders Tricon noncompliant. I am seeking immediate reissue of the deposit in a usable format and resolution without further legal escalation.Desired Resolution:- Reissue of the full deposit in a usable format (e.g., separate checks, or formatting, or direct deposit).- Acknowledgment that the original check did not meet legal requirements.

  

  Business Response

  Date: 07/23/2025

  Thank you for bringing this matter to our attention (Reference Complaint ID: *********. We understand the importance of receiving the security deposit in a timely and accessible manner and sincerely apologize for any inconvenience this situation has caused.
  Tricon Residential is required to issue the security deposit refund to the leaseholder(s) listed on the lease agreement. In accordance with our policy and standard industry practice, the refund check was made payable to the leaseholders as they appeared on the lease, in this case, both parties names joined by and. This process ensures we are in compliance with legal and financial obligations related to the original contractual agreement.
  We understand that not all financial institutions will accept checks made out to multiple parties without a joint account. In these cases, one of the payees may choose to endorse the check and sign it over to the other party for deposit. Unfortunately, we are not able to alter the names on the check.
  At this time, we encourage both leaseholders to discuss the best way to proceed with endorsing the check for deposit.
  We appreciate your patience and understanding, and we remain committed to resolving this matter in accordance with applicable laws and our leasing policies.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Tricon Residential due to their ongoing failure to address a serious leak and mold issue in my home for over a month and a half. Despite submitting multiple maintenance requests and making repeated attempts to communicate with their staff, no meaningful action has been taken.The issue began with a clear leak that caused visible water damage and eventually mold growth in my home. I provided video and photo evidence, and despite the urgency of the situation, nothing has been *********** date, four different technicians have visited my home. Each of them saw the visible water damage and reviewed the videos showing active leaking. However, every one of them claimed they could not locate the source of the leakyet no repairs were made, and the mold continues to spread.Despite being extremely patient and cooperative throughout this process, I have been hung up on multiple times when calling for updates. I have also been repeatedly denied the opportunity to speak to a supervisor or manager, which has only added to my frustration and concern.This situation is especially alarming because I have young children living in the home. Mold exposure poses serious health risks, and Tricon Residentials failure to act promptly and professionally is putting my family at risk.I am demanding immediate action: a qualified technician must be sent to properly locate and repair the leak, a full mold remediation must be conducted, and documentation of all repairs must be provided. I also request direct contact with a supervisor to ensure accountability moving forward.

  

  Business Response

  Date: 07/17/2025

  We would like to thank Mr. ******** for bringing this matter to our attention (Reference Complaint ID: *********. We sincerely apologize for the delays and frustration Mr. ******** and his family have experienced. We understand the urgency of the situation, especially given the presence of young children in the home.
  We can confirm that the leak in the basement has been successfully repaired. Unfortunately, the original work order for the restoration was delayed due to a system issue within our platform. A new build-back work order has now been created and we are closely monitoring this work and will conduct frequent follow-ups with both the vendor and Mr. ******** household until the job is complete.
  We regret the communication issues Mr. ******** has experienced, including difficulty reaching a supervisor. A member of our leadership team will be reaching out directly to provide a point of contact and ensure continued accountability.
  Mr. ******** family's safety is our top priority, and we are committed to resolving this issue fully and promptly. Thank you. 

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Water leak behind paint/drywall. Sprinklers leaking nonstop causing puddles in the yard so I shut valve off due to potential water bill. Plumber came and cut holes for the wall leak. Tricon send contractor to fix both. He no called no showed and wouldnt respond to me the day of the appt. I take off work and you have to set aside an entire day for their work orders. Its been weeks now. Contractor (up and up building) tried to make appt again and I refuse to deal with unprofessional behavior and the chance of a no show again. Ive reached out to Tricon NUMEROUS times. 4 work orders they keep canceling. 6 calls requesting call backs and nothing. Im currently on hold now. Reached out to their regional maintenance tech for help. No response. Reached out to up and up and theyre not helping either. This is the 2nd time Im filing a complaint here. Theres a FB page dedicated to the extreme lack of help/care from Tricon. I moved in when owned by ********* and all my move in inspection paperwork is gone. I cant get anyone on the phone. I have water leaks and now the grass is dying bc I shut the valve off to stop the leak. And have holes in my walls and bugs are getting in and I cant get an accurate water bill either. Their company they use conservice wont respond to me either after multiple contacts.

  

  Business Response

  Date: 07/15/2025

  We would like to thank Ms. *********** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We understand the frustration and inconvenience caused by the delays in addressing the water damage, irrigation issues, and the lack of timely communication. We also regret the unsatisfactory experience Ms. *********** had with the vendor originally assigned to complete the repairs and apologize for the additional damage and lack of follow-through that occurred as a result.
  Our team has submitted IT tickets to resolve issues with the app photo upload function and the call-back system. Weve also reviewed internal scheduling practices and vendor communication protocols to correct the breakdowns that contributed to the delays. Expectations have been reinforced with our vendors regarding timely updates and follow-up.
  Interior wall repairs were reassessed on July 14, and Ms. *********** confirmed her availability for follow-up work scheduled for next Monday. In addition, vendors are coordinating to complete pest control and irrigation system repairs. Weve also contacted Conservice to resolve the utility billing issue, and once corrected, a rent credit will be issued to account for excess water usage related to the unresolved leaks.
  We sincerely appreciate Ms. ************ patience as we work to bring all matters to resolution. Our team remains available to assist with any further concerns.

  Customer Answer

  Date: 07/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********** ***********