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Find a Location

Anand Systems Inc has 1 locations, listed below.

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    Business ProfileforAnand Systems Inc

    Computer Software Developers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    For Hotel Property Management / Hotel Booking Software's Anand Systems Inc has introduced easy-to-use hotel software System, known as ASI FrontDesk, a perfect software solution for hospitality industry!!

    Business Details

    Location of This Business
    35 E 10th St Ste F, Tracy, CA 95376-4066
    BBB File Opened:
    7/13/2007
    Years in Business:
    26
    Business Started:
    2/1/1998
    Business Started Locally:
    2/1/1998
    Business Incorporated:
    12/13/2004
    Type of Entity:
    Corporation
    Business Management
    • Pratic Patel, C.E.O.
    • Mr. Bobby Vakil, Sales Manager
    Contact Information

    Principal

    • Pratic Patel, C.E.O.

    Customer Contact

    • Mr. Bobby Vakil, Sales Manager
    Additional Contact Information

    Fax Numbers

    • (800) 431-4919
      Other Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/10/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    This business seems to be *** based (********** address, ******** incorporation) but with a significant overseas tech team, likely the vast majority of their actual implementation of their product is done overseas.This is only relevant because when managing any team, but especially an overseas software team when processing *** of US persons, it is often the case with a small company such as this to not really be aware of implementation specifics and also possibly not processing said *** in accordance with US regs or consumer expectations.They seem to have a foothold in a handful of boutique hotels, one of which I recently transacted with using a card I only used for this purpose, using other cards for the duration of the trip. Upon discovering someone had used my card info to make ~$200 in unauthorized purchases I became suspicious of the hotel and its software, which this company is responsible for.Regardless of this company's culpability re this specific event, upon doing a test transaction (subsequent to the discovery of fraud) on a white-labeled website this company is responsible for (ie their software used to book at one of their client hotels) I found they ingest financial *** directly on their servers, meaning they do not hash, encrypt, or even attempt basic obfuscation of the *** payload, including credit card info in plaintext. While I understand they implement SSL in transit, this is not enough and anyone who has processed a card transaction online knows or should know that a small company like this should not be ingesting financial *** directly, instead they should be making an embedded call to a reputable service like PayPal or Stripe or some banking institution with an actual reputation and proper security practices. Given this glaring oversight it's likely they also allow their clients or even employees access to plaintext *** payload (such as card information) which can facilitate fraudulent behavior and even possibly identity theft.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Northeast California

    BBB Reports On

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