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Business Profile

General Contractor

Next Generation Builders

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired them as a project Manager and they stop paying our contractor leaving my my construction pause and when we compare amounts paid from us with thenpaimenta to my contractor we are missing *****dlls that amount keep by next generation builders and they stop answering our calls emails etc. we got spam

  • Initial Complaint

    Date:09/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On octuber 2023 my wife contact this company to build an ***. On our property. They show ** to be very profesionals.web side Projects and lot more. Even they talk** with lots of knowl**ge. That was the reason we believ** we did not think that they where scamers..we did 5 transfers .but when I ask** for proof of plans sumisin in the city of sandiego our surprise was that hey never did any thing That was agre**..call** so many times never answer** the phone were disconecte never responde to emails..I still hoping to get in toch with them..toget my money back I have their name pictures but I don't know if they are using diferent People faces o real name..Hope you can help me out

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: December 2022 Amount: $30,000 Project: ADU Complaint:Project drawings were started but the project was cancelled before any work was started. Called ******************* to cancel the loan but was told that *************************** had to confirm the cancellation. I called *** and told them they had to confirm the project was cancelled. Don't recall what happened after that. I didn't follow up.However, I did not receive any money from **************. So *** has all the money and needs to return it.

  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Next generation a total of 4250. My last payment was on April 3 of 2024. That same day, I spoke to them said everything was going well. Never received any design from them. Im not able to reach them. I tried emails message phone number. No respond.

  • Initial Complaint

    Date:08/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Next Generation Builders $10,000 to draft architectural plans and also get the plans through the entire permitting process until a building permit is issued. This is for an accessory dwelling unit (ADU) on my property. They drafted the plans and submitted them to the city and started the permitting process, but as the plans are still in the process and still need modifications. No permit is issued yet. The company's phones seem to be disconnected and the emails are being kicked back to me. The last email I received from them was in April.

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am assisting my Mother-in-Law ***************************** with a compliant against Next Generation Builders for contracted work for ADU at her home at *************************************** *************, Ca *****. The construction of the project started in November 2023. Demolition was completed in December 2023 rough framing was completed. No work was done between December 2023 and March 2024 at which time windows were installed, but other workers did not not return to work claiming that they are owed money by Next Generation and they would not be coming back until paid. during this time, repeated phone calls, messages, and emails were sent without response. No work was done from March 2024 to April 2024 at which time plumbers and electricians partially completed but stopped, claiming that Next Generation owed them money and they would not be completing our jobs until paid by Next Generation. Again after repeated calls, messages, and emails, we have received no response. The total amount of the contracted work is $157,000 and we have made 2 out of 3 payments so far totaling about $125,000. The project was supposed to take about 4-6 months to complete but we are at 7 months already and the project is nowhere near finished with no definite timeline or expectation of completing project. Next Generation has become increasingly difficult to contact and the part owner ************************** who told us that she is the best contact does not answer any calls, messages, or emails. We would like to have unfinished work completed and any unused portion of budget returned promptly so that we can seek other contractors to complete the job. *************************** phone number is ***************** And her email address is ******************************************

  • Initial Complaint

    Date:06/06/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor was hired to provide building plans and permits for an ADU and did not fulfill agreement

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $20,000 to Next Generation Builder through Mosaic Sure Pay to build an ADU affordable dwelling unit in our backyard. We signed the contract in June or July 2023. We paid in full in December 2023. But they still have not begun work on the construction of the unit. We are unable to reach the company or representatives by email or telephone. All emails come back as undeliverable and the phone numbers have been disconnected.

  • Initial Complaint

    Date:05/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I agreed to pay $13,000 to Next Generation Builder for my complete ADU permit (approval from the city). The company license # ******* website is (www.ngbla.com). I have been waiting for 1 year and received cancellation on 05/06/2024 without any reason. I have tried to call and email the company but no one get back to me. I need help with this issue. Thank you

  • Initial Complaint

    Date:03/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 23, 2023, *********************, Field Specialist for Next Generation Builders; License #*******. A contractor named ********************* gave me a quote for building an ADU on my property. However, he pressured me multiple times to apply for a loan to pay for permits to begin the project, despite my clear indication that I wasn't ready to start. I only wanted a quote. Although I have debt and recently purchased the property, I agreed to check if I qualified for a loan. I made it clear that I wouldn't start the project and needed to discuss it with my husband before making any decisions. I advised the contractor not to withdraw any funds until I gave him the go-ahead.A few days later, we canceled the project and requested that Next Gen not withdraw the funds of $12,600, but they had already done it on 8/23/23. The representative, ******, refused to cancel the project and return the funds. I reached out to MOSAIC the Lender -Loan # ******: to inquire about the possibility of returning the funds that were withdrawn, as the project that the loan was meant for has been canceled. They confirmed that the funds can indeed be returned. All that Next Generation Builders need to do is send the funds, which will then be credited to my loan account.Despite numerous emails promising a refund and project cancellation from Next Generation Builders, headed by *********************, no action has been taken yet. ****** confirmed that they still hold my outstanding loan of $12,600, as the funds have not been returned by NG Builders.Next Generation Builders failed to return the money to the bank or me and never started the project. We did not even see a design.I need your help getting a refund of $12,600 plus interest from Next Generation Builders. They withdrew funds without my consent. Please assist me in having the payment sent to MOSAIC or me. I need your assistance with this matter and request the BBB's intervention. Thank you! ******************************* ************

Next Generation Builders is NOT a BBB Accredited Business.

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