Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

IMT Residential has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforIMT Residential

    Property Management
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    39 complaints closed in last 3 years

    16 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    IMT Residential has 24 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      15303 Ventura Blvd #200, Sherman Oaks, CA 91403-3126
      Years in Business:
      29
      Business Started:
      1/10/1995
      Business Incorporated:
      1/10/1995
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Investors Management Trust Real Estate Group
      • IMT Capital
      • Investors Management Trust Real Estate Group, Inc.
      Business Management
      • Rachel Scher
      Contact Information

      Principal

      • Rachel Scher

      Customer Contact

      • Rachel Scher

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      39 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/06/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unresolved
      My husband and I moved out of ***************** in the middle of October 2023. On September 30, as we were gathering our move out documents, we alerted management that we had been overcharge on parking a few months. They said they would resolve this right way and refund the money that was owed to us.It is now the end of February 2024 and it still has not been resolved. Every time I would go to the leasing office they would apologize and say they will work on it. I have sent several emails and they just say they will get back to me the next week. Still nothing. There is an overcharge of $338 in total for parking from July to October that has yet to be refunded.On top of this, I got a call this month from a collections agency saying we owe $260.00 on top of the $500 move in deposit they kept. Which is absurd because we only lived there one year and left the apartment in the same condition we got it in with the exception of the deep clean, which is understandable. Well it turns out that this went to collections because they mailed this paperwork to the address we just moved off, so of course we never received it. They didnt even try calling my husband or I.
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Andi H

      1 star

      04/20/2024

      In violation of the Consumer Review Fairness Act (15 U.S.C. 45b), IMT Residential or **************** in *********, ******** utilizes a clause in one of their release agreements regarding concessions to tenants that prohibits tenants from negative oral or written reviews about the business. For example, if a tenant was given a concession for any reason, they would have to sign this agreement in order to receive the concession and would be forced to pay back the concession if a negative review was posted online regarding the business. I signed this release agreement on December 7th in order to receive $125 concession since our heat was non functioning for close to two months. After ending tenancy, I left a review about my experience on Google.com and was subsequently emailed by IMT staff that my review was in violation of this agreement and that further action would be taken against me.Original edited for length:Pet fee: $350 Pet rent: $25 per month per pet Credit reporting: $5 per month Parcel locker: $5 per month Parcel late pick up fee: $12 per day after 3 days Trash charge: $4 a month Trash valet fee: $25 a month The elevators constantly had dog urine or other liquids spilled. The hallways smelled bad because the valet trash service wouldnt pick up your trash if it was considered too heavy. There were police cars parked out front multiple times a week. The bike rack in the parking garage is not secure and has no camera pointed to it, I found this out after my $2,000 bicycle got stolen with no recourse from management. Our heat stopped functioning in the middle of winter and we were given a couple space heaters while it took them almost two months to get it repaired. Asked for a concession which they reluctantly provided given we wouldnt write a bad review.Heres the best part. We got hit with almost $1000 in charges on move out because I hadnt patched the small nail holes with paint around the apartment adequately and for a 2 inch urine *****

      Local BBB

      BBB of Los Angeles & Silicon Valley

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.