Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with FastFilings.com located in ************* for a ********** Sellers Permit the morning of Mar 23, 2023. I was upcharged for a copy of the permit (which I learned shortly afterwards is provided free by the *******************) for a total of $113.95. I immediately cancelled my order and asked for a full refund within 2 hrs.I was told via email that all orders are non-cancellable for *any* reason. I escalated to a supervisor asking why any company doing business in ********** which has strong consumer protections would not stand behind its products / services & allow for dissatisfied customers to secure a refund within a reasonable amount of time (in this case within hours of placing the order).I contacted my credit card company to contest the charge & also reached out to ****TV's 7 on Your Side w/*************************** to get involved. I've also left a review on TrustPilot.com titled "FastFilings.com refuses ALL order cancellations/refunds".Now I'm reaching out to the BBB to file a complaint.

  Business Response

  Date: 03/27/2023

  Hello

   

  Keep in mind the no refund policy was confirmed and accepted by you before placing an order with us. It is clearly outlined and you agreed to it. We have that policy in place for a reason and we do not make exceptions. However, I have sent you an email directly about considering an exception for you.
  

  Customer Answer

  Date: 04/04/2023

  Complaint: 19810111
  
  I am rejecting this response because: 

  Please see a few of the recent emails between myself & FastFilings.com below where I escalated the matter to their CEO ********************  Their response was that they refuse to refund me FIRST & will only do so AFTER I remove my honest & accurate review of their initial refusal of ALL refunds.  The full set of emails going back to Mar 23, 2023 is in the "FastFilings dispute - Apr 4, 2023" document I've uploaded to the BBB site.  I have not received any emails from FastFilings.com confirming that they have refunded me so I guess I will await notification from my credit card company on this contested charge.  I've BCC'ed my credit card dispute company on all of these emails so that they are aware of the situation.  

  **********

  ============================================================

  From: ************ <**********************************>
  Date: Mon, Mar 27, 2023 at 6:17?PM
  Subject: Re: Refund consideration (Escalation request to FastFilings.com CEO *******************)
  *********************************************** we will not be issuing a refund first. If you change your mind just let me know.
  --
  Business Filing Specialist
  Fastfilings.com
  
  From: May a.k.a. Ms. ****************** Date: Mon, Mar 27, 2023 at 6:15?PM
  Subject: Refund consideration (Escalation request to FastFilings.com CEO *******************)
  To: ************ <**********************************>
  ****************** ******************
  The manner in which FastFilings.com has treated me 
  has been abhorable i.e. you have provided others with 
  fast refunds but have told me when I asked for a refund 
  that all orders are NOT refundable.  Why is the refund
  policy discriminatory against me?
  
  I agreed in my earlier email today to remove my truthful 
  TrustPilot review AFTER you refund my money & I stand 
  by my word.  The ball is in your court to provide the refund 
  & I will follow suit w/the removal of that review.  
  
  Given your company's behavior towards me already, I 
  have no reason to trust you i.e. you previously told me 
  that no refunds are given & yet publicly I see that others 
  have gotten refunds.  So my mistrust of your company 
  is valid.  I've attached all of those messages between 
  myself & FastFilings.com below to provide full context. 
  
  **********
  
  From: ************ <**********************************>
  Date: Mon, Mar 27, 2023 at 5:17?PM
  Subject: Re: Refund consideration
  To: May a.k.a. Ms. ******************
  Sorry, we need to see the reviews down first.If that is of interest just let me know and we are happy to put it through.
  --
  Business Filing Specialist
  Fastfilings.com
  
  From: May a.k.a. Ms. ****************** Date: Mon, Mar 27, 2023 at 2:20?PM
  Subject: RE: Refund consideration
  To: ************ <**********************************>
  ****************** ******************
  That is all I ever wanted.  Please process the refund. 
  I will remove the negative review after the refund has
  fully processed.
  
  **********
  
  From: ************ <**********************************>
  Date: Mon, Mar 27, 2023 at 1:49?PM
  Subject: Refund consideration
  To: May a.k.a. Ms. ******************
  Hi May
  
  We have decided that we are willing to refund you if you are willing to remove the negative reviews you left on Trustpilot etc.
  
  Let me know if this is of interest. If not, we understand.
  --
  Business Filing Specialist
  Fastfilings.com
  
  
  From: May a.k.a. Ms. ****************** Date: Mon, Mar 27, 2023 at 12:00?PM
  Subject: Escalation request to FastFilings.com CEO ******************* (FF reviews)
  To: ************ <**********************************>
  ****************** Purple!! 
  
  I'm following up on my previous email to provide direct links to 
  several reviews by customers who received refunds in Feb 2023:
  **********************************************************
  **********************************************************
  **********************************************************
  
  My TrustPilot review reflects that I was told that *my* order
  was not refundable. 
  **********************************************************
  
  I have also filed a case with the Better Business Bureau in 
  ********* to address this inequity.
  
  Please escalate this matter to FastFilings.com CEO 
  ***************************** for his attention. Thank you.
  
  **********

   

  ************** TrustPilot review posted: 23 Mar 2023

  FastFilings.com refuses ALL order cancellations/refunds
  I placed an order with FastFilings.com located in ************* for a ********** Sellers Permit the morning of Mar 23, 2023. I was upcharged for a copy of the permit (which I learned shortly afterwards is provided free by the *******************) for a total of $113.95. I immediately cancelled my order and asked for a full refund within 2 hrs. I was told via email that all orders are non-cancellable for *any* reason. I escalated to a supervisor asking why any company doing business in ********** which has strong consumer protections would not stand behind its products / services & allow for dissatisfied customers to secure a refund within a reasonable amount of time (in this case within hours of placing the order).I contacted my credit card company to contest the charge & also reached out to ****TV's 7 on Your Side w/*************************** to get involved.I will update my review here after I hear back from the company on my escalation to a supervisor to provide a full refund. I was told it would *********** weeks.

  Business Response

  Date: 04/04/2023

  Yes, we do refuse all refunds because per the legally binding contract, you have to agree to a no refund policy BEFORE ORDERING. However, we emailed her to let her know that we would consider a refund if that would result in a positive experience, and she would be willing to change or remove all of the negative reviews she left online.

   

  But we have no obligation to refund her. The policy was clear and she accepted it.

   

  If she wants us to consider an exception, she can contact us by email.
  

  Customer Answer

  Date: 04/07/2023

  Complaint: 19810111

  I am rejecting this response because:

  I contested this charge with my credit card company & have received notice that I do NOT have to pay for the FastFilings.com $113.95 amount.  Victory!   
  
  
  After I escalated my refund request to FastFilings.com CEO *******************, I got an email stating they were willing to refund me (as an exception) BUT only if I removed my Mar 24, 2023 TrustPilot review.  My response was that I would be willing to remove my review AFTER they processed my refund first.  
  
  
  FastFilings.com then refused to process a refund until I removed my review first so I will be leaving the review posted now that my credit card company has ruled in my favor.  *********************************************************************;
  
  
  Sincerely,
  
  May ***
  
  ==================================================
  Here are the recent emails between FastFilings.com & myself:
  
  
  From: ************ <**********************************>
  Date: Tue, Apr 4, 2023 at 7:22?PM
  Subject: Re: Refund consideration (Escalation request to FastFilings.com CEO *******************)
  To: ************************************ style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif;">Again, just let me know if you change your mind. The legally binding contract you agreed to was ******* clear, so we have zero legal obligation to refund you (no matter how many BBB complaints you leave). But, as I stated, we are willing to make an exception.
  
  
  From: ************ <**********************************>
  Date: Mon, Mar 27, 2023 at 6:17?PM
  Subject: Re: Refund consideration (Escalation request to FastFilings.com CEO *******************)
  To: ************************************>
  Sorry, we will not be issuing a refund first. If you change your mind just let me know.
  
  --
  Business Filing Specialist
  
  Fastfilings.com
  
  
  From: ************** ******!! 
  Date: Mon, Mar 27, 2023 at 6:15?PM
  Subject: Refund consideration (Escalation request to FastFilings.com CEO *******************)
  To: ************ <**********************************>
  Cc: ******************************************* manner in which FastFilings.com has treated me 
  has been abhorable i.e. you have provided others with 
  ************ but have told me when I asked for a refund 
  that all orders are NOT refundable.  Why is the refund
  policy discriminatory against me?
  
  
  I agreed in my earlier email today to remove my truthful 
  TrustPilot review AFTER you refund my money & I stand 
  by my word.  The ball is in your court to provide the refund 
  & I will follow suit w/the removal of that review.  
  
  
  Given your company's behavior towards me already, I 
  have no reason to trust you i.e. you previously told me 
  that no refunds are given & yet publicly I see that others 
  have gotten refunds.  So my mistrust of your company 
  is valid.  I've attached all of those messages between 
  myself & FastFilings.com below to provide full context. 
  
  
  **********

   

  From: ************ <**********************************>
  Date: Mon, Mar 27, 2023 at 5:17?PM
  Subject: Re: Refund consideration
  To: ********************************************** we need to see the reviews down first. If that is of interest just let me know and we are happy to put it through.
  --
  Business Filing Specialist
  
  Fastfilings.com

  
  From: ************** ******!! 
  Date: Mon, Mar 27, 2023 at 2:20?PM
  Subject: RE: Refund consideration
  To: ************ <**********************************>
  Cc: ************************************>That is all I ever wanted.  Please process the refund. 
  I will remove the negative review after the refund has
  fully processed.
  
  
  **********

  
  
  From: ************ <**********************************>
  Date: Mon, Mar 27, 2023 at 1:49?PM
  Subject: Refund consideration
  To: ************************************>Hi May
  
  
  We have decided that we are willing to refund you if you are willing to remove the negative reviews you left on Trustpilot etc.
  
  
  Let me know if this is of interest. If not, we understand.
  --
  Business Filing Specialist
  
  Fastfilings.com
  
  
  
  From: ************** ******!! 
  Date: Mon, Mar 27, 2023 at 12:00?PM
  Subject: Escalation request to FastFilings.com CEO ******************* (FF reviews)
  To: ************ <**********************************>
  Cc: ************** Purple!! 
  
  I'm following up on my previous email to provide direct links to 
  several reviews by customers who received refunds in Feb 2023:
  
  **********************************************************
  **********************************************************
  **********************************************************
  
  
  My TrustPilot review reflects that I was told that *my* order
  was not refundable. 
  **********************************************************
  
  
  I have also filed a case with the Better Business Bureau in 
  ********* to address this inequity.
  
  
  Please escalate this matter to FastFilings.com CEO 
  ***************************** for his attention.  Thank you.
  
  
  **********
  
  

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a business license online with a company called ********************** . I paid the $312 for the company assist me in obtaining this business license. About a week later the company refunded me the $312 on my credit card . There was no reason why they refunded my card. No license was sent . My bank has no record of a refund only a charge of $312. There is no number provided on their website so that I can speak to someone . So without anyone to speak to I think this is a total fraud . Can you investigate this company? Thank you

  Business Response

  Date: 03/10/2023

  Hello ********

   

  I apologize if I sound a bit ****, but I feel I need to be. I have explained to you many times through email that we did indeed put a refund through for the second order you placed with us. You placed two orders with us, and because they were an order for the same thing, we refunded one of them. That refund went through SUCCESSFULLY. The money left our accounts, and went through successfully. Screenshots and proof is attached.

  Second, you ordered our service to file a request for an LA business tax registration (most commonly referred to as an LA Business license). We processed that registration exactly as was agreed, and we emailed it to you on 2/17 to ********************** If you don't see that email, check your spam folder.

  As we have also explained to you, the $153 government agency fee for the license is a fee we already paid on your behalf. You don't have to pay it because we paid it (that's part of the service).

  I am a bit unsure how to be a bit more clear with you that the refund for the second order you placed was processed successfully, and that the license (business tax registration) was set up and delivered to you. We have explained this to you many times through email.

  I have attached screenshots of the refund, of the license delivery email to you, and a copy of the temporary license, and proof that we paid the $153 license fee.

   

  If this explanation is not clear, please be specific on what is not clear so I can do my best to try to address it.
  

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 1/5/2023 $69.80 Birth certificate for my son ******************* DOB: 7/16/1985 They were to provide a birth certificate which has never been received (expedited services were paid for). They promise to answer emails within 24 hours which they did not. Three emails were sent with no response to any of them. The business has not provided resolution as they dont take phone calls either.Confirmation # D1054118519

  Business Response

  Date: 03/05/2023

  Hello

   

  We have replied to all of your emails- please check spam. If you did not receive your order, we have a simple method to request another order to be sent to you. Did you request another one to be sent? Just go to this link and navigate to "status updates". Here is the link: *****************************************************. You can request another order to be sent and we will mail it right away.
  

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19536019
  
  I am rejecting this response because: The attached emails from this company are only confirmation of receiving the order. I filed for a status request and many other emails via their website with no response.  
  

  thank you for your help  

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/08/2023

  Please check your spam folder. As I previously stated, if you want us to mail you another order, we have an automated system such that we can mail you another order as a courtesy. It appears you have not yet followed that system, which I mentioned in my previous response. Start here: *****************************************************. Click "Status Updates" and follow the prompts. After you submit the request through there we will mail you another order.

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19536019
  
  I am rejecting this response because: Ive followed instructions twice to check status (photos attached) with no response. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Instead of clicking on ******** of Secretary of State site I clicked on fast filings. I filed and paid and quickly realized it was wrong. I sent them an email to explain I meant to click on isos site . They ignored my request for cancellation and went ahead and filed and charged me 203 when i went and filed and paid isos 79 dollars to get the sane document and I emailed fast filings my proof I already received my documents from Illinois sec of state and sent them proof within ******************************************************************************** 203 and now are asking me for another 26 dollars because I filed a dispute. It was a mistake on my part and i emailed them at the same moment but they are a crooked private company. I want my 203 back and the additional 26 dollar fee removed

  Business Response

  Date: 02/20/2023

  We are terribly sorry for any issues or a bad experience with our service. However, the situation is that this customer actively agreed to the very clear no cancellation/no refund policy. The customer then disputed the charge with his bank, and we do not interact with a customer while a dispute is in progress and has not yet settled.

  The dispute was closed in our favor, meaning the claims of the dispute were not valid. In the clear contract that this customer read and agreed to, the customer confirmed he would pay us $100 for a dispute that closes in our favor. We have that policy in place to cover the damages caused when a customer filed an invalid/bogus dispute, which was the case here.

  The customer has already paid us $74 of that $100. As a courtesy, we will waive the other $26 to comply with his request.

   

   

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $110.95 to get my birth certificate. I am now trying to submit my Vital Records Authorization Form, but don't have an address to send it to. I have reached out in every possible method I know of and only receive automated email replies telling me to check my information packet. I do not have an information packet. I need to communicate with a human, but do not have that option apparently.

  Business Response

  Date: 12/22/2022

  You can contact a human at our company anytime by clicking "support" at the top right of our website. We have a clearly labeled section for automatically requesting another order. Did you follow that?

   

  Further, we have a contact form on our website, where you can contact someone if you need help. Have you followed that?
  

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 10/10/2022 I paid them $100 to file for a *******-17, a certificate of authrotiy to collect sales tax in ***. I have followed up with them numerous times to be put in an email loop that goes nowhere. I called *************************** this morning and confirmed nothing has been filed on behalf of my business, Mac Lights LLC. The phone # also pushes you to send an inquiry on their website based "contact us" that again puts you in an email loop with no service, update, chance for refund or results.

  Business Response

  Date: 11/30/2022

  Hi *******, there must be some confusion. Your order is still on hold, and we have sent several emails to ********************** with no reply. This is the email address you listed on your order.

   

  Further,  our online support system online is working just fine. We reply to ALL web inquiries within 1 business day. Our first reply is an auto response. But as is outlined very clearly in that auto response, if you reply to the auto response, it goes directly to a human.

  Are you possibly having issues with your email? Can you please reply to one of our many emails regarding the hold on your order?
  

  Customer Answer

  Date: 12/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They ultimately decided to refund me their initial charge.  Thank you for your assistance in this matter.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business manager and I completed most of the pertinent licenses and certificates to open our business doors. However, on 11/3/22, as I was applying for my GE Tax License through the ****** ********** of ******** online, I noticed an odd application popping up on my laptop. The company's name is Fast Filings. (Please note that I had never even conversed with anyone from this company, nor did I sign any kind of business agreement for them to work on my paperwork.). After researching Fast Filings business we found their website a bit shady. There is no contact information, just an address. It cost me and my partner $244.00 each, for us to get our GE Tax License, that's a total of $488.00 for a document that is free in ******, after a one-time charge of $20.00. This company is based in **********, so, why would I use a **********-based company to file my ****** tax paperwork? My partner already paid his one-time fee of $20.00, for his GE License and *********** charged him $21.50. These people cannot get away with what they are doing! They must be stopped immediately before they do this to someone else! I have attached their Terms, Conditions, and Privacy Policy as well as proof of the money they withdrew from our separate accounts. They have a no-refund policy but that shouldn't apply to my situation because I never agreed to do any work with them. I would like them to repay what they withdrew plus the overdraft cost and fees. They obviously target new company owners. Unfortunately, my company's Grand Opening did not happen because of this situation. I would like to make sure they understand that this process with the Better Business Bureau is one that I will have to see till its end results. I am sure there are more businesses that have gone through what I went through with Fast Filings. We are unable to afford the legal process with an attorney. Please help us with this Better Business Bureau Staff. ****** & *****!https://photos.app.goo.gl/B9stho5czt1LYnjx7

  Business Response

  Date: 11/21/2022

  Hello,

   

  I am a bit confused by this complaint. You sought out our service and hired us for the service of filing for your GE license. You came to us, you hired us for the service we offer, you agreed to the fees, you agreed to the clear Terms, and you agreed to the clear no refund policy. We performed the service exactly as was agreed upon and exactly as described. If there was some sort of issue with the service, please let me know so I can help address that. But Im not going to entertain your suggestion that we are shady. Read our reviews online- thousands upon thousands upon thousands of 5 star reviews.

   

  if there was some specific issue with the service we performed please let me know so I can address that.

   

  ***

  Customer Answer

  Date: 11/22/2022

   
  Complaint: 18432603
  
  I am rejecting this response because:

  Before I submit my rebuttal, please allow me to thank ****** for her quick work on getting the owner of Fast Filings to respond to my claim. Thanks to everyone at the Better Business Bureau.

  ************,

  My name is ************************** and I am the owner of Leialoha Subcontracting LLC. It is finally nice to meet you. I have a few questions to ask you. Please answer honestly, how did you get my personal banking information?  How did you get my business partner, **************************** personal banking information?  I am so scared of what you are doing to us! I had to literally postponed the Grand Opening  of my business because we was blindsided by you withdrawing $244.00 from each of our personal bank accounts.  We had an appointment with our bank to open our Business Account and we cancelled that as well. 

  According to your response, what are you talking about when you claim I approached you and that I hired you to file my GE Tax License. Please do not lie your way out of what you did to us! Are you aware that this correspondence is the FIRST TIME I am finding out your name and that it was a male not a female that did this to us? Please answer me why would I seek out any business to do my paperwork? And, why would I seek out a company 

  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/30/2022

  We have your information because you placed an order with us through our website. You came to our website, and you placed an order with us. Please refer to your confirmation email, which shows exactly what you ordered. If you have other questions, feel free to email me directly at [email protected].

   

   

  Customer Answer

  Date: 12/03/2022

   
  Complaint: 18432603
  
  I am rejecting this response because: Please Better Business Staff. I am 63 years old and struggling to get my business off the ground. I haven't been able to do any business until this matter is cleared. Please understand that I wouldn't bring this matter to your attention if this person didn't intercept my initial business with my local tax office in ******. Ask yourselves, why would a Woman Owned ****** Small Business owner seek out an agency that is located in **********. I had already submitted my request to the ****** *************** and received it way before this person began doing the most heinous act of theft ever done to someone as old as I am and one that is living on a fixed income. Besides, my General Excise Tax License in ****** is FREE. I would pay at the most, $20.00 and that's it. I NEVER AUTHORIZED FAST FILINGS TO DO ANY WORK FOR ME. NOR, HAVE I EVER GIVEN THEM PERMISSION TO STEAL MONEY FROM MY PERSONAL ACCOUNT. My partner has never used the computer and was on a job site when he noticed his account had two withdrawals from the same person at Fast Filings. This is really making me on edge that this bogus company thinks they are going to get away with doing what they did to both myself and my partner. The only way this company got a hold of my partner's name is because he name and address are on my business Leialoha Subcontracting LLC

  My partner also never gave this Fast Filings Company permission to do anything they are accusing us of. Please have Fast Filings... We recently noticed their business name is now Fast Birth Certificates? Please know that I am only now realizing this sudden name change. I am appalled 

  at this matter not yet being solved with just the name glitch. What is going on? And why would I seek out anyone's help when I have been doing all my own business certifications? Why has this company charged me and my partner $244.00 each plus $21.50 for my partner's GE License? I would like to see their proof that I acknowledged Fast Filings' services and I want proof that I gave this person at this company permission to withdraw money from my bank account! Have him show proof that my partner gave him permission to do the same! I am requesting a full refund plus the overdraft fees. I shall submit a copy of my bank statement as proof. We still haven't opened a business account in fear of this Fast Filings owner getting to our business funds. Our bank will also be investigating this matter as well. I will see to it that this company does not ever do something like this to anyone again! I want them closed down and charged with criminal felony charges. When we go to our bank and report this, trust me, Fast Filings will be investigated on intently. Mahalo BBB staff for all your help! 

  Sincerely,
  
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