Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* - I made two orders last November for the same thing on accident last November due to lag and multiple tabs open. Then I asked for a refund on one. I had to chargeback with my card company. Then this company FastFilings did not even create my license for the one order that they kept the money of. It's been ten months since then and yesterday I asked again where's my seller's permit and they told me to order again. I reminded them I never received what I paid for in the first place and that this is unnacceptable, and they sent disrespectful messages back in return. Unbelievable really.

  Business Response

  Date: 09/07/2025

  here is a timeline of events:
  
  
  1) On Nov 17, you placed two identical orders. We noticed that, so we refunded one.
  2) We completed the filing service on 11/24. The service was completed exactly as was agreed upon, within the timeframe agreed upon. I want to remind the customer that our filing service explicitly outlined CLEARLY that the service is to complete the filing, but does not necessarily guarantee any sort of physical or digital delivery of anything. 
  3) On 12/10, without even bothering to contact us, you disputed the charge for the service that was completed exactly as described. This, obviously, violates the agreement in place.
  4) We terminated the permit because you disputed the charge for a service that was completed exactly as agreed upon. 
  5) We showed your bank that the service was completed exactly as agreed upon by the contract, so they closed the dispute and ruled it in our favor in early January.
  6) Per the contract in place, you agreed to pay us $75 for damages caused by an invalid dispute. This usually goes to formal collections, for for some reason, it slipped through the cracks and we didn't turn you over to formal collections.
  7) In September of this year, many, many, many months after we processed your original order, you contacted us and now have some sort of issue with things.
  
  
  So, as far as I can see, we've done exactly what was agreed upon, but this individual acted maliciously by disputing a charge for a service completed without even contacting us. 

  Business Response

  Date: 09/08/2025

  Here is a timeline of events:
  
  
  1) On Nov 17, the individual placed two identical orders. We noticed that, so we refunded one.
  2) We completed the filing service on 11/24. The service was completed exactly as was agreed upon, within the timeframe agreed upon.
  3) On 12/10, without even bothering to contact us, the individual disputed the charge with his financial institution for the service that was completed exactly as described. This, obviously, violates the agreement in place.
  4) We terminated the permit because the individual disputed the charge for a service that was completed exactly as agreed upon. 
  5) We showed the bank that the service was completed exactly as agreed upon by the contract, so they closed the dispute and ruled it in our favor in early January.
  6) Per the contract in place, the individual agreed to pay us $75 for damages caused by an invalid dispute. This usually goes to formal collections, for for some reason, it slipped through the cracks and we didn't turn you over to formal collections.
  7) In September of this year, many, many, many months after we processed the original order, the customer began sending us abusive emails. One of those emails is attached.
  
  
  We completed the filing service as agreed upon, and this individual is acting in bad faith.

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website took my money and failed to file anything with the state. I ordered a dissolution filing, which was impossible since the *** was already terminated. This included a $99 state fee that was never submitted because no filing occurred. Instead of issuing a refund, they kept the money and applied it as a credit I would never ******** is what they admitted: Also, we can certainly use the fee for another filing should you need one in the future youd have a credit with us. They even threatened: We report all unpaid debt to all 3 credit bureaus against both the individual and the business entity.This is predatory behavior. They claim to deliver documents that are already publicly available on the state website, then mark them as fulfilled. Nothing was actually filed, nothing was delivered, and they refuse to return my money.This company should be reported to the *** and *** for fraud disguised under a non-legally binding, predatory Terms of Service. I am already filing a dispute and escalating this matter. Do not use this **** websiteit operates worse than overseas call centers.

  Business Response

  Date: 09/06/2025

  This customer ordered our service to file a dissolution for an entity. The customer's entity is currently in the terminated state, which per the service description he signed off on, is his responsibility to resolve so we can do our job. Further, per the service description he signed off on, this does not entitle a refund. The legal service description this customer confirmed he had read, understood, and agreed to is below, with relevant parts bold faced and underlined:

  
  Dissolution/Termination/Entity Closure Service
  
  Our dissolution/termination service is one where we will file or attempt to file a termination or dissolution for an entity with the appropriate government agency. In the event that we need a customer to grant us access to a filing account (such as with the California Secretary of State System), it is the clients responsibility to grant access to such an account.
  If the entity has outstanding tax liability, is in bad standing, is already terminated/dissolved, is missing annual report filings, cannot be located in the state system, or if there is any other entity issue that prevents the successful filing, this does not entitle a refund. It is the customers responsibility to resolve any of these types of issues so that we can complete the filing. If we need any further clarification or information from a customer, it is the customers responsibility to reply with the information we need to perform the service. We cannot guarantee successful termination or dissolution, however, it is extremely extremely rare that we are unable to successfully get an entity dissolved or terminated.
  
  If there is anything that prevents the successful approval or filing of the dissolution filing, this does not entitle a refund. Our fee is retained as the fee for the research/work/customer interaction related to the attempted filing, and we do not offer refunds under ANY circumstance. If you do not agree to this, you agree to NOT place an order with us.
  This service description and refund policy was very, very clear. The customer confirmed he had read, understood, and agreed to this.
  
  
  In this case, the customer's entity is in the terminated state. Per the clear service description, the customer needs to resolve this and bring the entity back into existence and good standing. As soon as he gets the entity back into existence and good standing, we will quickly and happily finish up. Until then, the order remains on hold.

  The service description is above, and a screenshot of the state system showing the entity is terminated is attached.

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two months ago I paid $212 for a fast filing for my resellers permit. It was supposed to take a few weeks. I called the State and they told me these guys routinely file paperwork incorrectly. This impacted my business and I have lost thousands in sales. I want my money back! They did nothing for me and cost me thousands. Thank you!

  Business Response

  Date: 09/06/2025

  The claims here are false. We did not file incorrectly. This customer was abusive to our staff. Here is a summary of events:

  -On July 16th, this customer ordered our service to file a request for a CA seller's permit.

  -We completed the filing request on 7/23, thus completing the service we were contracted to do. By the letter of the contract, the agreement/contract is complete.

  -The customer contacted us on August 26th stating that he did not yet receive his permit. (While we do not guarantee permit approval/issuance, we are always happy to help in the very rare case that someone doesn't receive a permit, or a permit is not approved).

  -On August 27th, we informed him that the state put his permit request on hold. Upon digging into this, the state put his permit on hold because this individual has outstanding tax liability.

  -On August 29th the customer confirmed he called the state and confirmed they would not issue the permit (they don't issue permits when there is outstanding liability), so he asked for a refund.

  -We informed him that we completed the filing service and thus we would not be offering a refund.

  -The customer then proceeded to call out customer service *** a "young moron customer service clown".

  -Our management team then informed the customer that we do not tolerate abuse customers, that the service was completed, and instructed the customer to not contact us again.

  -The customer then called our manager a "dumbass".

   

  This individual is out of line. We will not interact with him further, we will not entertain a refund. We do not tolerate abuse, we do not entertain demands from abusive individuals.

  Customer Answer

  Date: 09/06/2025

   
  Complaint: 23847384
  
  I am rejecting this response because I did not receive what they promised.

  I do not have an outstanding tax liability. How can they claim to know anything about my tax history. They are wrong and the are scammers!
  

  If they do not comply I will contact the district attorney and the media. Tell them I will not stop until they refund my money! 

  Sincerely,
  
  *** ****

  Business Response

  Date: 09/08/2025

  Our previous response was pretty thorough. We performed the service, and this individual is abusive. Just look at the emails he sent to our staff. We will never under any circumstances negotiate with someone who treats our staff that way.

  Please re-review the previous response, and re-review the contract.

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23847384
  
  I am rejecting this response because they are scammers!

  I will not stop 

  I am Getting my money back!

  Sincerely,
  
  *** ****

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible ********************************** is a complete scam. They offer services they have no intention of delivering, take your money, and then disappear. After weeks of hearing nothing and receiving no results whatsoever, I followed up only to be met with rude, threatening emails instead of solutions.They prey on trusting customers, promise professionalism, and deliver absolutely nothing. ***** this company at all costs. They are not just unprofessional they are unethical.

  Business Response

  Date: 07/29/2025

  This customers accusations and suggestions are false. In fact, this customer has attempted to defraud our business by making false claims to her bank to open a dispute. That dispute was deemed invalid, and closed in our favor.

  This customer's order was processed on 5/22. The customer then disputed the charge with her bank, but the dispute was closed in our favor because the claims in the customer dispute were false and invalid.

  After the dispute closed in our favor, we informed the customer that per the contract she agreed to, she now owes us $75 for damages cause by an invalid dispute. We informed her of this in a factual, clear manner. Informing her clearly of the facts at hand of the debt she owes it not rude or threatening, it is factual.

  As we informed her, she owes us $75 due to the invalid dispute. This was outlined in the contract she agreed to. We will be turning this amount over to formal collections.

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23669044
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ****** Shamir

  Customer Answer

  Date: 07/29/2025

  This company is a scam.
  It appears their entire system is designed to look legitimate with a professional website and promises of certifications but in reality, they deliver nothing.

  They dont provide the services they advertise, and its no coincidence theres no real customer support or refund process.

  Shockingly, the owner, ***, personally sends threatening emails to customers who ask for their money back.
  
  I feel completely deceived and taken advantage of.
  What they are doing is theft, plain and simple and I will do everything in my power to pursue legal action. 

  This will not end here.

  Business Response

  Date: 07/31/2025

  We don't entertain false accusations and false suggestions. We did indeed have to block this individual from our email servers because she sent us repeated nasty and aggressive emails.

  The claims in this complaint are false, and we are not going to entertain flat out false claims.

  Customer Answer

  Date: 07/31/2025

  This person is a big scammer, and apparently with all the complaints about this company, hes good in stealing peoples money and then making it like we are the wrong one.

  this person never provided me any service!

  they just stealing money !!

  Sincerely,
  
  ******* ****** Shamir

• Initial Complaint

  Date:06/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to get a sellers permit for ******. I came across this website as it was portrayed at the Virginia government and is very misleading. Upon entering my payment for the process, I got confirmation receipt and realized that this is a 3rd party company. I immediately sent and email and notified them that I had confused them with the government agent. I haven't heard back and haven't received a response. They also don't have a telephone contact on file.

  Business Response

  Date: 06/10/2025

  It seems this individual either is mistaking us for another business, or that she is misremembering the order process.

  1) Our website does not look, feel, or resemble a government website in any way with any stretch of the imagination. Our logo and who we are is very clearly displayed, the service description is clear and we use clear language to state that we are a private service. Further, you cannot place an order without first confirming you understand that we are a private service.

  2) We reply to all ticket inquiries within 1 business day. If the customer contacted us and opened a ticket, we have or will respond within 1 business day.

  In other words, it appears that either this person is getting us confused with a different company,  or she is making incorrect/invalid claims. We cannot give consideration to false claims.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: April 5, 2025 Amount of Transaction $174.00 Filing; ********** Annual Business Report I always file my annual business report directly through the ********** website. This year, I went to the website and somehow "**************" popped up and I thought it was something new on the state website. I completed all the information requested, however, I was surprisingly charged an additional $99.00 over the $75 NJ filing fee.I tried to cancel the transaction and there was no way to do that. I called the phone number and got an answering service. When they returned my call several days later the person disconnected me when I asked for a refund. This company operates in a fraudulent matter and is out to cheat consumers. When I file directly with the State of NJ the filing is immediate. It is now more than 10 days past the date I made the filing through "**************" and nothing has been done.I want all of my money returned and will again try to file directly with the State of NJ as I have always done. This company is definitely operating in a manner which intended to deceive and cheat the public.

  Business Response

  Date: 04/17/2025

  We cannot entertain these claims as valid. If the customer has a legitimate issue, we are here to help.

  During the order process on our website, we make it crystal clear that A) we have a $99 service fee in addition to the state fee, B) we are a private service, which is clear based on the name of our website, our clear branding, and the fact that we expressly state in many places that we are a private service. You cannot place an order with us without first actively checking a check box to confirm you understand we are a private service. C) that we are a private service etc. through the very clear Terms and Conditions that the customer also confirmed he had read and understood.

  See a copy of the checkout page showing clearly that we are very transparent about our fees and who we are, and see a copy of the checkout page showing also how clear we are and that you have to ACTIVELY check a box to confirm you understand we are a private service.

  If this individual wants to bring up a legitimate issue or gripe, we are here to help and make it right. But we cannot give consideration to these types of ridiculous claims/suggestions.

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 02/12/2025 I paid Fast Filings $244.00 They were suppose to get a wholesale license. They said the license would take 5 to 10 business days.I sent an email on 3/06/25 and they responded with time frames do not include review and handling application.I went to ******** on 3/06/25 and received the license the same day.I sent an email on 3/14/25 stating that I want my money back. I haven't had a reply.

  Business Response

  Date: 03/21/2025

  Hi there *****

  You placed your order on 3/12 for our service to file a request for a Utah sales license. The service of filing that request was completed on 2/13, less than 1 business day after you placed your order.

  I have attached a screenshot of the Utah system, showing the completed filing. This is of course proof we completed the filing service.

  Unless there was some issue with the service or we made a mistake that cannot be fixed, we are not going to consider refunding anything because the service was completed as agreed upon. As was outlined clearly, and as you confirmed you understood, our service is simply to complete the filing. Our service is not related in any way to how long it takes the state to process the filing.  Further, the refund policy you signed off on and agreed to is outlined very clearly in the full Terms and Conditions.

  Please also note that since we filed the request on 2/13, it is simply not possible that you were able to go do another filing for the same thing. If you went to the state and got a permit, it's the permit we set up.

• Initial Complaint

  Date:03/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7 2025 I applied for a sellers permit with fastfilings.com. I was told I would hear something back or have my sellers permit within 10 business , it has been past that and I have sent email after email wanting status information with no response I paid $283.85 to have this processed. I want my money refunded.

  Business Response

  Date: 03/21/2025

  Hi *********

  I am going to have to push back on you here, as the things you are saying are not accurate or correct.

  1- You filed a BBB complaint without even bothering to contact us. This is very bad faith, and very, very unreasonable.

  2- That screenshot you provided where it says "you should expect it within 10 business days" is not from us. I don't know where you got that or where that came from, but it was not from us. We never stated that you should "expect your permit within 10 business days". Instead, we stated clearly that in general as an ESTIMATE it takes about 10 business days for approval. But that this is NOT a guarantee, and that in fact we don't guarantee approval AT ALL. The service description and your confirmation email very clearly state that our service is to complete the filing, which was done within just a few days of you placing the order with us.

  3- Your seller's permit was approved and delivered to you on 3/17. Which was indeed well within the estimated timeframes. But even if it wasn't we clearly state that timeframes are estimates, I've attached a copy of your seller's permit, in case you missed our email delivery.

   

  If you feel that my response and tone is a bit abrasive and direct - well, it is. The fact that you never even bothered to reach out to us for assistance frankly perturbs me quite a bit. We are a small, hard working family business. We are helpful, friendly, and do everything in our power to please our customers. But when we get a ******************** complaint when we did the service as agreed and the customer didn't even take 5 seconds to contact us - that just rubs me wrong in every way.

  Please be a reasonable person and just contact the merchant next time. Our management team can be reached at ************************************************************.

  Customer Answer

  Date: 03/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

  Customer Answer

  Date: 04/02/2025

  I have. It received the other items I paid for besides the sellers permit..
  When can I expect them to arrive?
  Again, I have tried to contact through email and message with no response
  

  Business Response

  Date: 04/02/2025

  The BBB is not a customer support platform. It is a place to submit a complaint for a legitimate issue.

  We received a support ticket from this customer on 3/13 and 3/18, both of which we responded to in under 10 minutes by email to ******************** We did not receive any response from the individual.

  If she needs help, she can simply respond to both emails that we replied to her original inquiry.

  We encourage folks using lower quality email services like Yahoo to check spam.

• Initial Complaint

  Date:03/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 1, 2025, I paid $244 to FAST FILINGS to get a wholesales license which as they state includes "Resale License, Wholesale Permit, Seller's Permit, Sales Permit, Sales/Use Tax Certificate, Resale Certificate, Resale Permit, ************************* etc." for a new business I am opening. As of today, March 9, I have received nothing. There was no follow up until I emailed them on Feb. 18, 2025 asking for a status on my certificate. I have emailed them SEVERAL times concerning this matter. I would receive an email stating customer service will get back in touch with me. They sent me a screenshot of where it had been submitted and stated it would take 3-5 days to receive from State of *******. STILL NOTHING. I have sent MANY emails asking for my $244 to be refunded, as I have received nothing. I continue to get form letters back stating the same thing. There is nothing in my spam, inbox or trash. In each email I have sent I have stated I haven't received anything and to refund my money. I have all my emails and their emails xaved. I am definitely NOT a happy customer.

  Business Response

  Date: 03/10/2025

  Hi ****

  It seems you must be having issues with your email. We have replied to every single one of your emails (screenshots attached). Your order itself was completed and delivered to you by email on 2/11.

  Please email us directly and we can respond directly to that. The reason I suggest that is because it seems you are having issues seeing the emails we are sending directly to you. Your email server is showing you are receiving them, so perhaps they are doing into spam or something like that.

  We unfortunately are not going to consider refunding you for a service that was completed exactly as agreed upon. We unfortunately cannot take responsibility for issues you are having with your email as that is not in our control. But if you email us directly, this usually solves the issue.

  Thanks,

   

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23041591
  
  I am rejecting this response because: as I have said in the MANY emails I hv sent THERE IS NO CERTIFICATE. I have searched every part of my email. and I have seen NOTHING from the state of Alabama. 
  
  Sincerely,
  ***** ********
  ***** ********

  Business Response

  Date: 03/10/2025

  Our service does not send a certificate. Our service is to complete a filing service, which was completed on 2/11. We do not send certificates, we are crystal clear about that in the legal service description.

  If you need further assistance, please send us an email to ************************************************************.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on their website. No fee was displayed and I requested the $19.95 hard copy. When purchase was made they charged me $213.35. Nowhere on the purchasing site page did it state it was non-refundable.

  Business Response

  Date: 11/20/2024

  Perhaps this customer is getting us confused with another business. The fees are clear during checkout, and the policies are outlined clearly in the Terms and Conditions here: ************************************************.

  A screenshot of the checkout page and a copy of the Terms and Conditions are attached.
  

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 22580097
  
  I am rejecting this response because:

  When I noticed that the amount charged was not the $19.95 that I agree too and I saw that I was charged $213.95. I reached out directly to the merchant and asked for a refund and a cancellation because I did not agree with that amount I was unaware that I was being charged for that amount. He claims that I did agree to the amount that it was on the processing fee and it was made available to me. When I looked the processing fee and the amount for the first time that I ordered I could not locate I reviewed the entire purchasing page to figure out where it was located. 

   

  He comes back to me and shows me this very small writing. Which I couldn't locate in the beginning. I then asked him where on the purchasing site did it say it was non-refundable where did I agree to the terms and conditions and where did it say it was not refundable? The terms and conditions of the cancellation policy and refund policy was on a separate page totally, there was nothing on the website to show that there was no refund or cancellation policy unless you reviewed the terms and conditions. How many people actually review the terms and conditions? 

  If many people are having the same exact issue with this merchant. I think it's time for this merchant to be shut down. There is no way that this many people have had the same experience I've had. There is no way that people would be upset about a dollar amount if they didn't originally agree to it or knowingly know that, that was going to happen. His no refund policy is only a way to deceive people, trick people, and scam people out of money.

  As someone who works in software. I believe that when the system does not recognize your IP address AKA it's new to the website it hides the processing fee and how much the payment is. Once the system recognizes your IP address as someone who's been there before it changes the screens. I believe this is what the scammer is doing. 

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/21/2024

  Please see our previous response. The fees were listed clearly, the acceptance of the Terms were listed clearly. We do not have a lot of people with this same issue as this person suggests. And no, we do not secretly hid items for people who have a new IP address. This is an absurd suggestion, and believe me, we do not have the technical acumen to do such a stunt. We are a small family business with not a whole lot of tech know how.

  Please re-review the previous response. I am not interested in entertaining false suggestions and bogus claims. If there is a legitimate issue or we dropped the ball somewhere, I am happy to help. But bogus suggestions and claims are not something I give much consideration to.